10 Customer Relationship Management jobs in Kuwait

Join to apply for the Graduate Customer Success Manager role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Graduate Customer Success Manager role at Canonical

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The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team
  
  

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally
  
  

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Customer Success Manager” roles. Enterprise Customer Success Manager APAC Enterprise Customer Success Manager Americas Enterprise Customer Success Manager Americas Senior Marketing Manager - Security & Compliance Technical Product Marketing Manager - Cybersecurity Senior Product Marketing Manager - Cloud Product Manager - Industrial Sector Lead Product Manager - Hardware Certification Product Marketing Manager – IoT & Embedded Systems

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Join to apply for the

Graduate Customer Success Manager

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Graduate Customer Success Manager

role at

Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location:

This role will be based remotely worldwide.

What your day will look like

A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification Collect feedback from customers and format them for review by the product team

What we are looking for in you

Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capable of interacting with all departments internally

Additional skills that you might also bring

We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Customer Success Manager” roles.

Enterprise Customer Success Manager APAC

Enterprise Customer Success Manager Americas

Enterprise Customer Success Manager Americas

Senior Marketing Manager - Security & Compliance

Technical Product Marketing Manager - Cybersecurity

Senior Product Marketing Manager - Cloud

Product Manager - Industrial Sector Lead

Product Manager - Hardware Certification

Product Marketing Manager – IoT & Embedded Systems

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Who We Are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What You’ll Do

Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention. Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge. Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses. Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team. Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What We’re Looking For

3-5 years of Customer Success experience Industry experience in the FoodTech market A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth. Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment. Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members. Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction. Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation. We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)

Why join us

Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What Else You Need To Know

This role is based in our Salmiya office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person.

That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark!

Benefits

Competitive basic salary depending on experience

Company Bonus

MacBook Laptop

Monthly mobile phone allowance

Pension Plan, Private Medical Cover, Dental Cover

Annual leave plus bank holidays

Quarterly offsite, socials events and development days

You Have/Are

Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable

Hustler - bold, hard-working and an inner drive to hit targets

Adaptability - you’re highly flexible and responsive to changing external conditions

Communicator - creative, innovative, strategic

Ready to join us as we serve those who serve others? #J-18808-Ljbffr

Join to apply for the

Enterprise Customer Success Manager

role at

Canonical 4 days ago Be among the first 25 applicants Join to apply for the

Enterprise Customer Success Manager

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an

Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Location:

This role will be based remotely.

What your day will look like

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

Additional skills that you might also bring

Experience with Salesforce, Jira and CRMs is a big plus!

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Customer Success Manager” roles.

Technical Product Marketing Manager - Cybersecurity

Product Manager - Industrial Sector Lead

Product Manager - Hardware Certification

Product Marketing Manager – IoT & Embedded Systems

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Enterprise Customer Success Manager (French speaker)

Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical

Enterprise Customer Success Manager (French speaker)

3 days ago Be among the first 25 applicants

Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers
  
  

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

Location: This role will be based remotely in the EMEA region.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.
  
  

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Native French level required with excellent command of English
• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
  
  

Additional Skills That You Might Also Bring

• Experience with Salesforce, Jira and CRMs
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Enterprise Customer Success Manager (French speaker)

Join to apply for the

Enterprise Customer Success Manager (French speaker)

role at

Canonical Enterprise Customer Success Manager (French speaker)

3 days ago Be among the first 25 applicants Join to apply for the

Enterprise Customer Success Manager (French speaker)

role at

Canonical The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:

Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

Location: This role will be based remotely in the EMEA region.

What your day will look like

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

Native French level required with excellent command of English Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies.

Additional Skills That You Might Also Bring

Experience with Salesforce, Jira and CRMs

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

We are looking for a Customer Relations Supervisor to maintain a motivational environment to achieve the targets set for the Call Center and be accountable for the delivery of his/her team’s overall performance against business objectives.

The incumbent will work in coordination with the team leaders help to train and motivate Call Center employees to provide best in class customer service to Jazeera customers and potential customers alike and maintain all quality control procedures.

**Key Responsibilities and Duties**:

- Maintain a motivational environment to achieve the targets set and to be ultimately accountable for the delivery of their teams’ overall performance against business objectives.
- Work in coordination with the team leaders to help to train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients and developing individuals, dealing with disciplinary issues and maintaining all quality control procedures.
- Ensure that Jazeera Call Center and Ticket Desk officers provide best in class customer service to Jazeera customers and potential customers alike.
- Handling Customer’s complaints & feedback and DGCA Complaints & Lawsuits.
- Prepare timely and accurate Customer Relations Monthly reports.
- Prepares daily, monthly and annual performance reports - Call &TKD.
- Maintain and assigns daily and monthly target for the team.
- Assist in recruiting and training new agents.
- Motivate team and increase the group spirit through feedback and communication.
- Measures KPIs like ancillary sales, inbound calls, call waiting and call abandonment on a daily/weekly basis.
- Deliver Quality control and achieve SLA for inbound calls.
- Increase conversion rate while maintaining pre-defined service levels.
- Keep track of employee attendance, and make sure work procedures are complied with. Motivate the team to work together by creating a sense of collective responsibility, in order to achieve common goals.
- Establish a clear course of action designed to achieve long or short-term goals.
- To quickly gain a thorough understanding of products and services, as well as a working knowledge of office systems and procedures.
- Ensure the effective hand-over between Team / Team Leaders on shifts.
- Any other tasks, as assigned by the Management.

**Requirements and Qualifications**:

- Bachelor’s Degree in Business or Communications preferred
- Minimum of 2 years in a Team Leader/Senior Agent role within a call center environment
- Customer Service Oriented
- High level of Self Control
- Excellent Team Player
- High level of Attention to Detail & Accuracy
- High computer literacy & typing and report writing
- Good Communication Skills
- Bilingual - Ability to speak Arabic & English
- People with Airline Reservation system knowledge will be preferred