8 Crm Manager jobs in Kuwait

The Loyalty Card Procurement Manager is responsible for managing Alshaya loyalty cards across brands, regions, and customers, including new and existing card allocation and the associated support infrastructure. This is a new role aimed at driving best practice activity. Specifically: Establishes and manages the overall group card activity for all loyalty-based card schemes, including both physical and digital interfaces with customers. Manages the procurement of loyalty cards across Alshaya, working with suppliers to ensure cost-effective solutions while exploring new engagement methods such as mobile apps, OCR, and smartphones. Collaborates with the brands relationship team to ensure balanced loyalty card activity and representation across the portfolio. Skills and Qualifications: Minimum of 3 years managing loyalty card programmes in an FMCG retail environment, preferably with international loyalty programmes for well-known brands. Expertise in Customer Relationship Management, data analysis, and loyalty card procurement. Understanding of digital platforms and their application for loyalty schemes and customer identity. Strong analytical skills to interpret complex data and apply insights to campaigns. Excellent project management and organizational skills. About The Company M.H. Alshaya is a leading international franchise operator for over 70 retail brands, including Mothercare, H&M, Debenhams, and Starbucks. The company operates over 2,400 stores across multiple divisions and markets in the Middle East, North Africa, Russia, Turkey, and Europe, employing over 32,000 people from more than 110 nationalities. Founded in Kuwait in 1890, Alshaya has established itself as an industry leader through local market understanding and a commitment to customer service. It invests continuously in talent and infrastructure, applying best practices across various operational areas. The Alshaya Group also operates in real estate, automotive, hotels, trading, and investments sectors.

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Job Purpose:

We are seeking a strategic and data-savvy Assistant Manager, Loyalty & CRM to join the KFC Marketing team. This role is pivotal in driving customer retention, engagement, and lifetime value through innovative CRM strategies, loyalty programs, and personalized CDP-driven journeys. The ideal candidate will blend analytical rigor with creative thinking, ensuring KFC’s brand voice resonates across all customer touchpoints. You will act as the connective thread between brand objectives, data-driven execution, and creative excellence, with a focus on delivering measurable business impact. Experience in QSR, e-commerce, or food-tech is a strong plus.

Key Responsibilities:

CRM Strategy & Execution:

• Own the end-to-end CRM calendar, ensuring alignment with brand campaigns, seasonal promotions, and business goals.
• Design targeted campaigns (email, SMS, push notifications) that balance customer relevance with brand storytelling.
• Analyze campaign performance to optimize ROI, using insights to refine segmentation, messaging, and timing.

Loyalty Program Leadership:

• Develop and evolve KFC’s loyalty strategy to deepen customer engagement and repeat purchases.
• Collaborate with cross-functional teams (digital, operations) to integrate loyalty benefits seamlessly into the customer journey.
• Track loyalty KPIs (enrollment, redemption rates, CLV) and identify opportunities for gamification or tiered rewards.

CDP-Driven Personalization:

• Partner with central CDP teams to build dynamic customer segments (e.g., lapsed users, high spenders) and automate personalized journeys.
• Leverage first-party data to enhance hyper-targeted messaging, ensuring consistency across channels.
• Conduct A/B tests on journey triggers (e.g., post-purchase upsells) and scale winning strategies.

Creative Excellence & Brand Alignment:

• Brief agencies on brand tonality, ensuring CRM/loyalty creatives reflect KFC’s voice (playful, bold, customer-centric).
• Build a library of modular creative assets (templates, banners) for rapid campaign deployment.
• Champion innovation in formats (e.g., interactive videos, GIFs) to boost open/click-through rates.

Data-Driven Decision Making:

• Translate complex datasets into actionable insights (e.g., churn predictors, cohort analysis) to inform strategy.
• Present performance reports to leadership, highlighting wins, challenges, and recommended pivots.
• Collaborate with analytics teams to define tracking requirements and ensure data accuracy.

Cross-Functional Collaboration:

• Partner with central CRM/CDP teams to share brand-specific learnings and align on global best practices.

Qualifications:

• Bachelor's degree in marketing, Business, Data Analytics, or related field.
• 4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
• Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
• Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
• Experience briefing creative agencies and reviewing assets against brand guidelines.
• Strong project management skills; ability to juggle multiple campaigns and stakeholders.

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Job Purpose: We are seeking a strategic and data-savvy

Assistant Manager, Loyalty & CRM

to join the KFC Marketing team. This role is pivotal in driving customer retention, engagement, and lifetime value through innovative CRM strategies, loyalty programs, and personalized CDP-driven journeys. The ideal candidate will blend analytical rigor with creative thinking, ensuring KFC’s brand voice resonates across all customer touchpoints. You will act as the connective thread between brand objectives, data-driven execution, and creative excellence, with a focus on delivering measurable business impact. Experience in QSR, e-commerce, or food-tech is a strong plus. Key Responsibilities: CRM Strategy & Execution: Own the end-to-end CRM calendar, ensuring alignment with brand campaigns, seasonal promotions, and business goals. Design targeted campaigns (email, SMS, push notifications) that balance customer relevance with brand storytelling. Analyze campaign performance to optimize ROI, using insights to refine segmentation, messaging, and timing. Loyalty Program Leadership: Develop and evolve KFC’s loyalty strategy to deepen customer engagement and repeat purchases. Collaborate with cross-functional teams (digital, operations) to integrate loyalty benefits seamlessly into the customer journey. Track loyalty KPIs (enrollment, redemption rates, CLV) and identify opportunities for gamification or tiered rewards. CDP-Driven Personalization: Partner with central CDP teams to build dynamic customer segments (e.g., lapsed users, high spenders) and automate personalized journeys. Leverage first-party data to enhance hyper-targeted messaging, ensuring consistency across channels. Conduct A/B tests on journey triggers (e.g., post-purchase upsells) and scale winning strategies. Creative Excellence & Brand Alignment: Brief agencies on brand tonality, ensuring CRM/loyalty creatives reflect KFC’s voice (playful, bold, customer-centric). Build a library of modular creative assets (templates, banners) for rapid campaign deployment. Champion innovation in formats (e.g., interactive videos, GIFs) to boost open/click-through rates. Data-Driven Decision Making: Translate complex datasets into actionable insights (e.g., churn predictors, cohort analysis) to inform strategy. Present performance reports to leadership, highlighting wins, challenges, and recommended pivots. Collaborate with analytics teams to define tracking requirements and ensure data accuracy. Cross-Functional Collaboration: Partner with central CRM/CDP teams to share brand-specific learnings and align on global best practices. Qualifications: Bachelor's degree in marketing, Business, Data Analytics, or related field. 4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management. Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze). Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV). Experience briefing creative agencies and reviewing assets against brand guidelines. Strong project management skills; ability to juggle multiple campaigns and stakeholders.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth.

The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions.

Responsibilities

• Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities.
• Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience.
• Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery.
• Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients.
• Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights.
• Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management.
• Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience.
• Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact.
• Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems.
• Stay updated on industry developments and competitor offerings to position our products effectively in the market.
• Facilitate communication between departments to ensure customer requirements are met efficiently and effectively.
• Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention.

Qualifications (Preferred Candidate)

• Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
• Strong analytical skills, capable of interpreting data to drive business improvements and decision-making.
• Ability to work independently and as part of a team, demonstrating leadership and accountability.
• Detail-oriented, with excellent organizational and time management skills.
• Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite.
• A strategic thinker with a customer-centric mindset and problem-solving orientation.
• Ability to handle challenging situations with professionalism, empathy, and negotiation skills.
• Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus.
• Willingness to travel occasionally to meet clients, attend industry events, or support regional operations.
• Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable.
• Skills

Skills

• Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction.
• Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members.
• Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery.
• Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust.
• Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities.
• CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights.
• Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction.
• Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells.
• Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

Responsibilities

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

Required skills

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

Application

• First Name: *
• Last Name: *
• Email: *
• Date of Birth: *
• Nationality: *
• Education:
• Upload your CV: * (Allowed file types: PDF, Word)

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Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

Application

First Name: *

Last Name: *

Email: *

Date of Birth: *

Nationality: *

Education:

Upload your CV: * (Allowed file types: PDF, Word)

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