6 Crm Systems jobs in Kuwait

Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client’s needs to offer the best solutions.

NBK Wealth is recruiting for a Senior Officer - System Administration for its Information Technology team in Kuwait.

Role Summary:

You will be responsible for installing, configuring, and maintaining our server and systems architecture, diagnosing hardware and software issues, and providing technical support to ensure the continuous availability of business systems.

Key Responsibilities:

• Support users across multiple countries, utilizing local resources.
• Deploy, manage, and maintain Microsoft Exchange, SQL, Collaboration Servers, and Privileged Access Management (PAM) solutions.
• Install, configure, and administer Veritas Enterprise Vault and Back Office Systems (e.g., Advent Sage).
• Handle user account creation, profile setup, and password management.
• Manage open support cases, troubleshoot incidents, and leverage system logs and online resources for problem resolution.
• Plan and execute scheduled maintenance and upgrades, respond to system breakdowns, and diagnose hardware/software faults.
• Repair equipment, replace faulty parts, and test new technologies.
• Collaborate with support vendors to ensure timely resolution and system stability.

Qualifications & Experience:

• Bachelor's Degree or equivalent in IT or related discipline.
• MCSE, VMware, and/or Virtualization certifications are required; Linux exposure is a plus.
• Certifications in Application Servers (Office 365, MS Exchange, MS SQL, MS SharePoint, MS Dynamics 365 CRM) are preferred.
• Minimum of 7 years (5+ on relevant technologies) experience supporting infrastructure for 300+ users, ideally in a banking environment.
• Strong knowledge of IT best practices, procedures, and policies.
• Hands-on experience with Windows and Linux platforms on VMware, Hyper-V, Nutanix, etc.
• Deep understanding of Office 365 and Azure services.
• Proficiency with Directory Services, Group Policies, and Windows 10/11 client management familiarity with security solutions such as DLP, EDR, SIEM.
• Solid background in backup/recovery tools like Veeam, Backup Exec, and PPDM/Data Domain systems.
• Experience with SAN storage, Data Domain, Brocade switches, Dell/EMC products (advantageous).
• Strong knowledge of networking, server administration, and virtualization technologies.

Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client’s needs to offer the best solutions. NBK Wealth is recruiting for a Senior Officer - System Administration for its Information Technology team in Kuwait. Role Summary: You will be responsible for installing, configuring, and maintaining our server and systems architecture, diagnosing hardware and software issues, and providing technical support to ensure the continuous availability of business systems. Key Responsibilities: Support users across multiple countries, utilizing local resources. Deploy, manage, and maintain Microsoft Exchange, SQL, Collaboration Servers, and Privileged Access Management (PAM) solutions. Install, configure, and administer Veritas Enterprise Vault and Back Office Systems (e.g., Advent Sage). Handle user account creation, profile setup, and password management. Manage open support cases, troubleshoot incidents, and leverage system logs and online resources for problem resolution. Plan and execute scheduled maintenance and upgrades, respond to system breakdowns, and diagnose hardware/software faults. Repair equipment, replace faulty parts, and test new technologies. Collaborate with support vendors to ensure timely resolution and system stability. Qualifications & Experience: Bachelor's Degree or equivalent in IT or related discipline. MCSE, VMware, and/or Virtualization certifications are required; Linux exposure is a plus. Certifications in Application Servers (Office 365, MS Exchange, MS SQL, MS SharePoint, MS Dynamics 365 CRM) are preferred. Minimum of 7 years (5+ on relevant technologies) experience supporting infrastructure for 300+ users, ideally in a banking environment. Strong knowledge of IT best practices, procedures, and policies. Hands-on experience with Windows and Linux platforms on VMware, Hyper-V, Nutanix, etc. Deep understanding of Office 365 and Azure services. Proficiency with Directory Services, Group Policies, and Windows 10/11 client management familiarity with security solutions such as DLP, EDR, SIEM. Solid background in backup/recovery tools like Veeam, Backup Exec, and PPDM/Data Domain systems. Experience with SAN storage, Data Domain, Brocade switches, Dell/EMC products (advantageous). Strong knowledge of networking, server administration, and virtualization technologies. Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth.

The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions.

Responsibilities

• Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities.
• Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience.
• Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery.
• Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients.
• Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights.
• Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management.
• Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience.
• Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact.
• Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems.
• Stay updated on industry developments and competitor offerings to position our products effectively in the market.
• Facilitate communication between departments to ensure customer requirements are met efficiently and effectively.
• Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention.

Qualifications (Preferred Candidate)

• Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
• Strong analytical skills, capable of interpreting data to drive business improvements and decision-making.
• Ability to work independently and as part of a team, demonstrating leadership and accountability.
• Detail-oriented, with excellent organizational and time management skills.
• Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite.
• A strategic thinker with a customer-centric mindset and problem-solving orientation.
• Ability to handle challenging situations with professionalism, empathy, and negotiation skills.
• Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus.
• Willingness to travel occasionally to meet clients, attend industry events, or support regional operations.
• Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable.
• Skills

Skills

• Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction.
• Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members.
• Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery.
• Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust.
• Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities.
• CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights.
• Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction.
• Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells.
• Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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