10 Crm Analyst jobs in Kuwait

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

the Role The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review, and approval), acting as a technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (post go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.

Responsibilities

Review, analyze, and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions, and develop design documents based on agreed requirements.

Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure proper transfer of information and knowledge.

Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for new services/projects, software releases, upgrades, and expansions. Report status according to the implementation plan.

Perform maintenance and administration of in-house developed applications to ensure consistent performance.

Provide second-level front-end application support to investigate and resolve trouble tickets and customer complaints efficiently.

Participate in evaluating and providing feedback for commercial concept papers and technical requirements. Oversee pre-production and production environments for all systems to ensure stability and escalate risks accordingly.

Ensure all activities comply with the Information Security Management System (ISMS) policies and report any security breaches or incidents immediately.

Adhere to all environmental requirements set by statutory bodies in Kuwait or by Zain Group policies.

Maintain occupational health and safety standards as per the OH&S management system, addressing hazards and risks associated with activities.

What We Need From You

Strong communication, presentation, and influencing skills at all organizational levels.

Excellent verbal and written communication skills.

Proficiency in agile methodologies.

Knowledge of CRM support processes specific to the telecom industry.

Advanced skills in Microsoft Office tools (Excel, PowerPoint).

Competency in SQL and Python is a plus.

About Application Process If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

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Overview

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

Responsibilities

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

Required skills

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

Application

• First Name: *
• Last Name: *
• Email: *
• Date of Birth: *
• Nationality: *
• Education:
• Upload your CV: * (Allowed file types: PDF, Word)

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Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

Application

First Name: *

Last Name: *

Email: *

Date of Birth: *

Nationality: *

Education:

Upload your CV: * (Allowed file types: PDF, Word)

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Overview

Relationship Management - 000LO2M – Kuwaiti Nationals Only Some careers grow faster than others. If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC. We are currently seeking an ambitious individual to join our HSBC Corporate Institutional Banking team to assist senior bankers in developing and growing profitable long-term relationships with allocated clients and assist in growing revenues across allocated portfolios, defending/serving existing business in addition to originating new value added revenue streams. Responsibilities

Manage day-to-day coverage of the portfolio with responsibility for delivery of HSBC product and services, client plans, and overall relationship. Ensure best-in-class coverage of the client portfolio, establish a comprehensive understanding of the client's business and banking needs, and deliver high value-added solutions across all product lines. Drive achievements against targets for revenue generation and customer satisfaction, along with responsibility for Risk, Credit, and Compliance requirements. Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk. Prepare/assist in complex financial modelling and scenario analysis. Prepare/update internal and external presentations. Support in audit and reporting requirements as and when required. Lead client planning exercise, profitability calculation and business approval process. Conduct exposure and income analysis to ensure reconciliation against projected figures. Take ownership of key corporate relationships as the Global Relationship Banker (“GRB”). Update and reconcile profitability reports ahead of all key transactions. Use relevant publicly available information to gather data. Grow HSBC's share of client wallet involving product specialists to ensure product capabilities are in line with client/sector requirements. Support 'Trusted Advisor' relationship and access at key-decision maker level across assigned clients. Collaborate with others across CIB to assist in achieving the overall goal and specifically the coverage model. Uphold the highest level of integrity and act as a role model for all HSBC values and business principles. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business, specifically internal controls and any compliance policy including, inter alia, the Group Compliance policy. Support event opportunities on an opportunistic basis, bringing in sector/country expertise as appropriate. Act as primary point of contact for clients and colleagues and take lead role in dealing with client service teams and requests for information. Ensure client plans are up to date and reflect accurate information. Establish constructive working relationships with all internal stakeholders.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth.

The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions.

Responsibilities

• Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities.
• Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience.
• Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery.
• Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients.
• Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights.
• Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management.
• Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience.
• Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact.
• Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems.
• Stay updated on industry developments and competitor offerings to position our products effectively in the market.
• Facilitate communication between departments to ensure customer requirements are met efficiently and effectively.
• Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention.

Qualifications (Preferred Candidate)

• Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders.
• Strong analytical skills, capable of interpreting data to drive business improvements and decision-making.
• Ability to work independently and as part of a team, demonstrating leadership and accountability.
• Detail-oriented, with excellent organizational and time management skills.
• Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite.
• A strategic thinker with a customer-centric mindset and problem-solving orientation.
• Ability to handle challenging situations with professionalism, empathy, and negotiation skills.
• Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus.
• Willingness to travel occasionally to meet clients, attend industry events, or support regional operations.
• Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable.
• Skills

Skills

• Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction.
• Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members.
• Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery.
• Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust.
• Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities.
• CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights.
• Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction.
• Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells.
• Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Overview

We are seeking a highly motivated and experienced Customer Relationship Manager to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our products and services. This role requires a proactive approach to customer service, with a focus on building long-term partnerships that drive customer loyalty, satisfaction, and growth. The Customer Relationship Manager will collaborate closely with various departments, including sales, marketing, and production, to align our offerings with customer expectations and industry trends, while leveraging CRM tools and data-driven insights to inform strategic decisions. Responsibilities

Develop and implement customer relationship management strategies to enhance client satisfaction, retention, and upsell opportunities. Act as the primary point of contact for key accounts, addressing inquiries, resolving issues promptly, and ensuring a positive client experience. Conduct regular meetings with clients to assess their needs, gather feedback, and identify opportunities for improved service delivery. Collaborate with the sales team to identify new business opportunities, develop proposals, and upsell products to existing clients. Leverage CRM platforms (Salesforce, HubSpot, or equivalent) to manage customer interactions, track data, and generate actionable insights. Analyze customer data and feedback to identify trends, risks, and growth opportunities, recommending improvements to senior management. Champion initiatives to enhance the customer journey, from onboarding through after-sales support, ensuring a seamless experience. Prepare reports and presentations on client relationship metrics, including retention rates, customer satisfaction scores, and revenue impact. Train and mentor junior staff on customer relationship best practices, company policies, and effective use of CRM systems. Stay updated on industry developments and competitor offerings to position our products effectively in the market. Facilitate communication between departments to ensure customer requirements are met efficiently and effectively. Develop and manage customer loyalty programs and initiatives to strengthen client engagement and retention. Qualifications (Preferred Candidate)

Proven experience in customer relationship management or a similar role, preferably in the manufacturing industry or B2B sector. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clients and stakeholders. Strong analytical skills, capable of interpreting data to drive business improvements and decision-making. Ability to work independently and as part of a team, demonstrating leadership and accountability. Detail-oriented, with excellent organizational and time management skills. Proficient in CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite. A strategic thinker with a customer-centric mindset and problem-solving orientation. Ability to handle challenging situations with professionalism, empathy, and negotiation skills. Fluent in English; knowledge of Arabic is a strong advantage. Knowledge of French is a plus. Willingness to travel occasionally to meet clients, attend industry events, or support regional operations. Certifications such as CCSM (Customer Success Manager), Salesforce Certification, or CXPA credentials are highly desirable. Skills Skills

Customer Relationship Management: Expertise in managing customer interactions and building long-lasting relationships that foster loyalty and satisfaction. Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to clients and team members. Analytical Skills: Proficient in analyzing customer data and feedback to identify trends and areas for improvement, thus enhancing service delivery. Problem-Solving Skills: Ability to address customer issues promptly, ensuring a positive experience and maintaining trust. Team Collaboration: Experienced in working with cross-functional teams to align customer needs with company offerings and operational capabilities. CRM Systems & Data Analytics: Skilled in using CRM platforms to track client interactions, forecast trends, and generate insights. Customer Experience Design: Ability to improve customer journey mapping and implement initiatives that enhance overall satisfaction. Negotiation & Influencing: Strong ability to manage escalations, resolve conflicts, and secure client commitments or upsells. Presentation & Reporting: Skilled in preparing executive-level reports, proposals, and presentations for management and clients.

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Environmental Engineer – Data Analysis and Training Coordinator

We are seeking an Environmental Engineer – Data Analysis and Training Coordinator to support the Environmental Department in two key areas: environmental KPI data analysis and the management of internal environmental training programs. This role ensures environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training.

Responsibilities

• Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments.


• Maintain, track, and update internal environmental KPI dashboards.


• Identify data trends and assist with internal reporting and decision-making.


• Prepare monthly, quarterly, and annual environmental data reports for review by the direct manager.


• Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements.


• Create, coordinate, manage, and maintain online environmental training system modules.


• Monitor training completion rates and ensure compliance with internal environmental training requirements.


• Work with department leads and HR to support onboarding and refresher training needs.


• Provide regular updates and reports on training performance.

Qualifications

• Bachelor's degree in engineering or a related field.


• Minimum 2 years of experience in data analysis or a related role.


• Strong skills in Excel and/or data visualization tools such as Power BI.


• High attention to detail and ability to manage multiple projects.

Skills

• Strong analytical and data management skills (Excel, Power BI, etc.).


• Good communication and reporting skills.


• Basic knowledge of ISO 14001 requirements and environmental compliance.


• Strong organizational and time management skills.

Seniority level

Entry level

Employment type

Full-time

Job function

• Engineering and Information Technology

Industries

• Dairy Product Manufacturing

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Overview

Job duties include but are not limited to: To support the Environmental Department in two key areas: environmental KPI data analysis and the management of our internal environmental training programs. This role is essential in ensuring our environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training.

Key Responsibilities

• Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments.
• Maintain, track, and update internal environmental KPI dashboards.
• Identify data trends and assist with internal reporting and decision-making.
• Prepare monthly, quarterly, and annual environmental data reports to direct manager for review.
• Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements.
• Create, coordinate, manage, and maintain the online environmental training system modules.
• Monitor training completion rates and ensure compliance with internal environmental training requirements.
• Work with department leads and HR to support onboarding and refresher training needs.
• Provide regular updates and reports on training performance.

Required Qualifications

• Bachelor's degree in engineering or a related field.
• Minimum 2 years of experience in data analysis or a related role.
• Strong skills in Excel and/or data visualization tools such as Power BI.
• High attention to detail and ability to manage multiple projects.

Required Skills

• Strong analytical and data management skills (Excel, Power BI, etc.).
• Good communication and reporting skills.
• Basic knowledge of ISO 14001 requirements and environmental compliance.
• Strong organizational and time management skills.

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Environmental Engineer – Data Analysis and Training Coordinator

We are seeking an Environmental Engineer – Data Analysis and Training Coordinator to support the Environmental Department in two key areas: environmental KPI data analysis and the management of internal environmental training programs. This role ensures environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training. Responsibilities

Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments. Maintain, track, and update internal environmental KPI dashboards. Identify data trends and assist with internal reporting and decision-making. Prepare monthly, quarterly, and annual environmental data reports for review by the direct manager. Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements. Create, coordinate, manage, and maintain online environmental training system modules. Monitor training completion rates and ensure compliance with internal environmental training requirements. Work with department leads and HR to support onboarding and refresher training needs. Provide regular updates and reports on training performance. Qualifications

Bachelor's degree in engineering or a related field. Minimum 2 years of experience in data analysis or a related role. Strong skills in Excel and/or data visualization tools such as Power BI. High attention to detail and ability to manage multiple projects. Skills

Strong analytical and data management skills (Excel, Power BI, etc.). Good communication and reporting skills. Basic knowledge of ISO 14001 requirements and environmental compliance. Strong organizational and time management skills. Seniority level

Entry level Employment type

Full-time Job function

Engineering and Information Technology Industries

Dairy Product Manufacturing

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