169 Retail jobs in Kuwait

We have identified the need to hire a Marketing & Social Media Specialist to support our department. This role combines the responsibilities of a marketing specialist and a social media specialist into one position to streamline operations and enhance our overall marketing performance.

Please find below the key responsibilities for this role:

• Develop and execute integrated marketing strategies to increase brand awareness, customer engagement, and sales across all channels.
• Plan, launch, and optimize digital advertising campaigns (Meta Ads, TikTok Ads, Google Ads), including audience targeting, budget allocation, and performance tracking.
• Create and manage a monthly content calendar for social media platforms (Instagram, TikTok, Snapchat, Facebook, etc.), ensuring consistent brand messaging.
• Produce engaging content (posts, stories, reels, videos) in collaboration with designers, photographers, and external agencies.
• Manage social media communities by responding promptly to comments, messages, and customer inquiries to enhance brand reputation.
• Conduct market research and competitor analysis to identify trends, opportunities, and actionable insights.
• Monitor and analyze both marketing and social media campaign performance, preparing regular reports with data-driven recommendations.
• Stay up to date with the latest marketing trends, platform algorithms, and emerging tools to continuously improve campaign effectiveness.
• Coordinate with vendors, influencers, agencies, and third-party providers to execute marketing and promotional activities.
• Support offline marketing initiatives, live events, and activations with strong social media coverage and promotional content.

Apply at ,be part of our amazing team!

Boutiqaat's Korea Town concept is fast-paced, high-impact, and deeply rooted in customer experience.

Are you the kind of person who thrives on turning chaos into order, spotting inefficiencies before they become problems, and making sure that literally everything is in the right place at the right time? If your answer is yes, you might be the Operations Specialist we’re looking for.

We’re looking for an Operations Specialist who thrives on detail, lives for structure, and knows how to make complex processes run smoothly. In this role, you won’t just handle backend tasks; you’ll drive accuracy, coordination, and momentum across every function. This is your opportunity to bring structure to scale and contribute directly to the heartbeat of one of the region’s most dynamic retail environments.

What You’ll Be Doing:

• Keep stock flowing and balanced across our online and offline platforms like a pro.
• Conduct regular in-store stock checks and reconcile discrepancies like a detective with a barcode scanner.
• Help develop strategies to clear out slow-movers and give stale stock a graceful exit.
• Being the gatekeeper of our ERP system, ensuring every product lives its best digital life from launch to retirement.
• Apply product updates, price changes, and promo bundles like a true system alchemist.
• Ensure cross-platform data consistency so customers always get what they came for.
• Collaborate with Sales, Content, and

This is your opportunity to become a core part of On’s Retail team based in Kuwait. This store is our first store in Kuwait. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand, it is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

• Continuously embody and communicate On's values and brand philosophy
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers
• Listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintain the visual standards in the store to deliver a premium experience to our customers
• Assist with inventory management, placing new product and fill-in orders
• Other duties as needed

Your story:

• High School Diploma or other relatable education
• Experience within a retail work environment- A background in the Running, Fashion or Sports Industry is preferred but not a must
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

Thank you for applying.

Job Description - Store Operations Manager (STO )

Store Operations Manager (Job Number: STO )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Store Operations Manager oversees the efficiency of the stockroom team and operational areas, ensuring they contribute to an exceptional customer experience. He/she optimizes processes and ensuring seamless operations to meet customer expectations.

RESPONSIBILITIES

- Organize and enhance stockroom processes, focusing on the proper display of items, efficient storage, and strict adherence to health and safety standards for implementation.

- Manage and organize the shipment receiving process to ensure shop readiness and inventory availability, thereby contributing to an enhanced customer experience.

- Ensure continuous product availability through regular replenishment of stocks.

- Manage the stock budget to ensure timely delivery on key performance indicators, including store sales, productivity, stock loss, and operational margin.

- Control shop inventory, determine stocking levels, and monitor supply and material disbursements to ensure inventory accuracy.

- Supervise and control stockroom distribution of manpower hours, aligning the schedule of stock-keepers with shipment deliveries and store sales.

- Manage, develop, and motivate the stockroom team, emphasizing the importance of stockroom processes and safety.

- Specific for the Zara Brand: Organize commercial activities, ensuring optimal use of store manpower by managing working hours, controlling team schedules, and implementing minimums as applicable.

- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications

LANGUAGE & TECHNICAL SKILLS

- Fluency in English.

Technical Skills

- Proficiency in MS Office and shop/stock management tools.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Six to eight years of experience in Retail, or a similar role.

Managerial Experience

Three years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development
• Provide a clear vision to the team about the business and store’s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
  
  

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Come Join The World’s Most International Company

DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.

As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.

Key Responsibilities:

• Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
• Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
• Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
• Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
• Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
• Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
• Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
• Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
• Cultivating retail partnerships to enhance market presence.
• Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
• Promote a proactive work environment that encourages teamwork and optimal performance.
• Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
• Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
• Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
• Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
• Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
• Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
  
  

• Bachelor’s Degree or equivalent experience/qualification.
• Minimum of 3-4 years of experience in retail sales role.
• Strong people management and coaching skills.
• Strong mathematical and analytical skills .
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Construction

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Kuwait City Metropolitan Area 13 hours ago

Kuwait City Metropolitan Area 1 month ago

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Are you a visionary leader ready to drive our company's success to new heights? We are looking for an exceptional individual to join our team as Brand Manager in Kuwait.

In this key role, you will be responsible for overseeing and managing all aspects of the company's operations within the country. We are seeking a visionary leader with a sharp attention to detail, outstanding leadership capabilities, and the ability to collaborate effectively with Heads of Departments and other stakeholders. As a vital member of our leadership team, you will play a crucial role in shaping our operations, driving growth, and leading a talented team toward achieving our ambitious objectives.

Key Responsibilities:

Strategic Responsibilities:

• Support the development and implementation of the retail business and brand portfolio strategy.
• Present weekly, monthly, and quarterly business review reports with recommendations for performance improvement.
• Prepare and refine the overall budget, including sales budget and forecast.
• Monitor cost-to-revenue ratios to control expenses.
• Ensure the brands' image, standards, and guidelines are maintained across all stores.
• Continually identify opportunities to improve the business of existing accounts and propose new ones within assigned malls and areas of responsibility.
• Gather market intelligence and provide feedback to the retail committee to stay ahead of competition and gain market share.

Functional Responsibilities:

Sales:

• Maximize sales in all stores and kiosks through coaching and performance management of store teams.
• Review sales improvement practices, plans, and initiatives to identify additional opportunities for increasing sales.
• Review sales budget and propose incentive plans.
• Ensure timely handling and communication of issues, ideas, and recommendations from stores.
• Plan and execute motivational activities to engage the team and achieve financial objectives.

Cost Control:

• Monitor, review, and control costs, including manpower, marketing, and operational expenses.
• Establish processes and controls to minimize stock loss.

Marketing:

• Develop the annual marketing plan in line with the brands' and commercial strategy.
• Ensure implementation of promotional activities and directives across stores.
• Monitor campaign execution and provide feedback for improvements.
• Stay updated on market trends and competitor activities.
• Conduct market research to determine market requirements and review marketing channels.

Operations:

• Establish processes, workflows, and procedures to ensure quality in retail outlets.
• Conduct regular store visits to monitor performance, staffing levels, customer service, and cleanliness.
• Supervise and drive turnaround in performance for low-performing outlets and brands.
• Maintain partner relations with shopping malls, retailers, and distributors.
• Develop the retail network through communication and relationship building.
• Manage general management services such as legal, license renewals, financial audits, tax filing, labor law implementations, employee visas, warehouse, and office management.

Stock Management:

• Coordinate with the warehouse and perfume factory for product supply based on sales volume.
• Collaborate with the purchase and warehouse functions for accurate and timely distribution.
• Implement policies on product handling and loss prevention.
• Manage stock and distribution in the assigned territory.

Training:

• Develop and maintain the highest standards of brand training.
• Cascade brand philosophy, product knowledge, and new launch information to retail teams.
• Develop area managers and provide on-the-floor coaching for supervisors and their teams.

People Development:

• Develop innovative teams and guide them to perform at their optimal potential.
• Conduct performance evaluations and promote ongoing training and development.
• Provide leadership and a channel for escalations.
• Communicate organizational changes and facilitate effective change management.

Compliance and Legal Matters:

• Ensure compliance with local regulations, labour laws, and retail industry standards. Address any legal or compliance issues promptly and proactively.

Store Openings, Relocations & Revamping:

• Collaborate with brand teams to develop and execute comprehensive plans for new store openings.
• Develop and execute plans for new store openings, including site selection, lease negotiations, and store launch activities.
• Develop relocation strategies to minimize disruption to operations and ensure a smooth transition.
• Analyze store performance and customer feedback to identify areas for improvement and revamping opportunities.
• Provide guidance and support to the store management team during the opening, relocation & revamping process.

Qualifications and Experience:

• Bachelor's degree in business administration, Retail Management or a related field (MBA preferred).
• Proven experience in senior management within the beauty or retail industry.
• Demonstrated track record of achieving sales targets and driving business growth.
• Familiarity with both online and offline retail channels.

Store Manager - MAC - Jahra - Kuwait

MAC (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colors, formulas, finishes and tools.

You will be responsible for ensuring that all our customers enjoy the M.A.C retail experience. A natural leader, you will champion your team to provide high levels of customer service and to increase sales, maximizing their potential through in-store training, motivation, coaching, development, performance management and appraisals. An experienced operator, you will be responsible for reducing stock loss and managing controllable costs.

Responsibilities:
• Ensure high levels of customer service
• Lead and motivate the team
• Conduct in-store training and development
• Manage performance and appraisals
• Reduce stock loss and manage costs

Minimum Requirements:
• Strong leadership skills
• At least 3 years' retail store management experience at a senior level
• English and Arabic language skills (essential)
• Commercial awareness

About The Company:
M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.