17 Insurance jobs in Kuwait

Featured

• 1 year ago

Customer Care Service Representative/Receptionist Required In Kuwait City. We are now looking for a dynamic and customer-focused individual to join our team as a Customer Care Service Representative/Receptionist. The minimum requirements are fluency in both English and Arabic, basic computer literacy, and 0-2 years of experience. Both men and women are allowed to apply. The workweek is six days long, with a regular shift of eight hours each day. Interested individuals with suitable experience can send their CVs to (emailprotected) or via WhatsApp. Please include the job name in the email subject line.

• customer service representative cigna healthcare id

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.

Qualification and requirements:
• Bachelor’s degree in Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.

• Opportunity to join one of the top organisations

• Opportunity to join one of the top organisations
• Excellent exposure

• Responsible for providing leadership and direction to position the company as a leading provider of medical insurance line of business within the marketplace. This individual functions as a Senior Level Executive charged with guiding the development and execution of strategic underwriting directives to contribute to continued retention and profitable growth of total written premium in the medical business.
• Will be actively involved in retail and corporate initiatives in the development of existing and new lines of business, including articulating and building strategy to develop the company in Kuwait as a key provider of medical insurance business.
• Strong distributor relationships and able to build a team of market-facing underwriters.
• Responsibilities also include identifying new opportunities, competitive market and pricing research, coverage analysis and a hands-on approach to providing the management team direction and guidance on attainment of growth and profitability targets.
• Possesses the necessary underwriting expertise and industry experience to lead the company into meeting its plans for immediate expansion and development.
• Responsible for obtaining profitable results through the underwriting and claims teams by developing each team through motivation, counselling, skills development and product knowledge development.
• Responsible for the planning, recruitment, direction, organization, monitoring and control of underwriters to accomplish specific objectives.
• Responsible for monitoring the performance of the third-party administrator by establishing a system of reports and communications, timely audits, case management and fraud control.
• Plan and implement all regulatory reporting and compliance.
• Lead data analytics, risk management and actuarial reviews.
• Review and plan reinsurance arrangements.

• 10 years plus insurance experience in underwriting and claims management of medical insurance products in a leading insurance company.
• Exceptionally strong senior level management and leadership skills.
• Familiarity with managing health data analytics and setting the agenda for actuarial reviews.
• Insurance certification: ACII / equivalent or higher.
• A demonstrated and proven track record in leading and developing business and business relationships at a national corporate level.
• Strong flexibility to travel as required to meet retail and corporate mandates.
• Local / GCC experience a big plus.
• Bachelor's/ Master's Degree or equivalent in any discipline with Science/ Medical/ Mathematics as one of the subjects.

• Opportunity to join one of the top organisations
• Excellent exposure

Job Role: Experience:

2-3 years in insurance sales with knowledge of the Kuwait market.
Ability to generate new business and service existing clients.
Knowledge of reinsurance is essential.
Good working relationships with brokerage companies.

Requirements:

1. Gender: Preferably male
2. Age: Under 45 years old
3. Driver’s License: Valid driving license required
4. Nationality: Open to any nationality
5. Languages: Proficient in Arabic and English
6. Education: Any degree in any field; insurance credentials preferred
7. Skills: Proficient computer skills
8. Additional Preferences: A driving license is preferable

Featured

• 2 years ago

Customer Service Representative Wanted for Courier Business in Shuwaikh. We are looking for a Customer Service Representative to join our Courier Business.

Requirements:

Must be fluent in both ENGLISH and ARABIC.
Must be presentable.
Transferable residence.
Salary will be based on work experience and market knowledge, with a starting salary of 220 KD.

Customer Service Representative - Branches Al Ahli

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The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment