20 Insurance jobs in Kuwait

Overview

The Claims Officer is responsible for collating correct and complete documentation in a timely manner to process claims from company.

• Ensure promotion list is shared with channels based on bulletin;
• Ensure Key Accounts Managers are informed when the promotions start and end;
• Validates credit notes received from channels through Key Accounts against the company bulletin at the end of every promotion;
• Collect accurate information and documents to process claims;
• Monitoring the progress of a claim;
• Consolidate list of claims and sends the report to the Product Manager to present to top management; also sends a list to Finance to track.
• Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

• Prepare and submit periodic reports to Direct Management covering all activities related to company Claims Management and any issues that may arise.

• Skills
• Bachelor Degree in Business Administration, or related field.
• Work Experience
• Minimum of 4 – 6 years of experience in the same or related field.

• Analytical Skills
• Problem Solving
• Detail Oriented
• Time Management
• Documentation and Record Keeping
• Organizing and Planning Skills

• Proficiency in English and Arabic languages.

The Sr. Claims Officer will play a pivotal role in Claims process, assessing risk, and handling the full claims process.

• Claim Notification, registration in system and acknowledgment to customer.
• Conduct Survey independently applying the Policy Terms, Conditions & Deductibles on claim.
• Control the entry and registration of claims inputting concise yet sufficient file documentation and preparing/maintaining claims payment.
• Constantly monitor claims procedure documents as per checklist.
• Provide update based on the information contained in the file.
• Claims documentation requisition, review, and follow-up with customer on missing document (if any) Claims Processing & Settlement.
• Process claims as per the guidelines and follow the claims process – Liaise with finance for any payment queries.
• Maintain a filing tracker for closed claims and follow up with Sultan records for any archive request.

• Bachelor degree in Business Administration or any related field.
• Excellent analytical skills.
• Proficiency in using software, Microsoft Office Suite, and other relevant tools.
• Effective communication and negotiation skills, with the ability to interact confidently with clients and stakeholders.

Job Role: Experience:

2-3 years in insurance sales with knowledge of the Kuwait market.
Ability to generate new business and service existing clients.
Knowledge of reinsurance is essential.
Good working relationships with brokerage companies.

Requirements:

1. Gender: Preferably male
2. Age: Under 45 years old
3. Driver’s License: Valid driving license required
4. Nationality: Open to any nationality
5. Languages: Proficient in Arabic and English
6. Education: Any degree in any field; insurance credentials preferred
7. Skills: Proficient computer skills
8. Additional Preferences: A driving license is preferable

• Field: Finance


• Contract Type: Full Time - Permanent


• Location:


• Closing Date: 01-Sep-2025

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success

Responsible to manage all aspects of Fixed Asset Accounting in the Company’s Oracle Fixed Asset module: Placing new assets into service; preparing monthly depreciation, additional, disposal, impairment and transfer journal entries; accounting for gain/loss on disposal of assets; tracking invoices associated with each asset placed into service; monitoring CIP projects to ensure accurate and timely in-service placement; Also manages Construction/Work in Progress (W/CIP) projects for completion and ensures accurate and timely in-service placement, maintains CIP account detail and aging of balances and reviews progress of CIP against capital budget.

• Manage and maintain an Oracle Fixed Asset module


• Place new assets into service


• Prepare monthly depreciation, addition, disposal, impairment and transfer journal entries


• Account for gain/loss on disposal of assets


• Monitor Construction in Progress (CIP) projects for completion and ensure accurate and timely in-service placement


• Maintain CIP account detail and monitor aging of CIP balances


• Review progress of actual CIP against capital budget to identify potential overruns and identify project completion


• Monthly closing of Fixed Asset Module


• Prepare monthly account reconciliations and fixed asset roll forward


• Assist Auditors with preparation of fixed asset details, including communication of all activity within the fixed asset module


• Assist with annual fixed asset impairment testing as needed


• Ad hoc analysis and project preparation as needed


• Assist with process improvements throughout the fixed asset cycle


• Critical contributor to the month end closing process.


• Accurate accounting of fixed assets with proper location / cost centers and making sure that the calculations are done in time.


• Preparation of the list of network equipment to be insured every month and forward to the Administration department after approval.


• Creation of item codes in the Inventory Module for the new items along with updating needed information as part of the Item creation process


• Reconciliation of FA register, WPO and WMO amounts with the General Ledger module and take necessary action for resolving variances (if any)


• Reconciliation of General Ledger value of work in progress with the project costing module details and take necessary action for resolving variances (if any)


• Be part of the ERP upgrade and system implementations


• Retiring the assets in OAT module (oracle asset tracking) after due validation of the assets


• Reconciliation of EAM module with the GL for the expenses


• Defining the projects and other details on the Project costing module including the link to budget lines, Opex and Capex categorization.


• Preparation of budget reports summarizing the carry over, approved budget, committed,spent and available


• Track the compilation of project costs into fixed asset accounts, and close out those accounts once the related projects have been completed.


• Establish detailed implementation plan on the Swap and carry out the swap accounting. Ensure necessary audit clearances and documents in place with coordination with GL team.


• Ensure compliance with the Fixed Assets and Insurance Policies and Procedures


• Preparation of annual fixed assets verification plan and submit for review and approval by the Manager.


• Communicating the physical verification plan to the departments and persons in charge


• Carry out the physical verification activities as per the plan and summarize the variances for reporting to the concerned department managers for taking the necessary actions


• Track all the fixed assets by tagging an asset numbers


• Provide support in relocation of assets and dismantle of sites to concerned departments


• Supervise the outsource staff in handling the physical verification of assets process


• Monthly Fixed Asset Schedule


• Monthly Insurance Claims report


• Monthly project in progress report


• Monthly update on the fixed assets verification results


• Monthly Open Commitment report (Opex & Capex)


• Monthly Capex Budget and Spent analysis report (summary & detail)


• Provide analysis and summaries of information as directed to ensure key issues are brought to the attention of the Direct Managers.


• To verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.


• Generate daily, weekly, monthly and quarterly reports.


• Monthly- QuarterlyTrend report for actual capex Vs Budget.


• Control and review the Inventory- related to fixed assets .


• Update the item master for inventory technology module.


• Update the assets location and and add-remove new location to fixed assets module and Oracle assets tracking Module.


• Recommend to management any updates to accounting policies related to fixed assets.


• Ensure proper integration is in place between different oracle asset related modules (Project costing, Oracle asset tracking, Enterprise asset management, fixes asset register, inventory module etc.)


• Ensure the interfaces are cleared on a monthly basis and highlight any issues to the GL team


• Close the internal audit observation as per the agreed due dates


• Update the Policies and procedures manuals based on the changes in systems, process, authorities etc.


• Conduct analyses related to fixed assets as requested by management.


• Resolve issues in order to adhere to Service Level Agreements


• Ensure activities are planned and carried out within the scope of well-defined policies and procedures and in strict accordance with Ooredoo policies.


• Coordinating with the insurance company on the claims process and interacting with the user departments; Preparation and submission of the monthly insurance Memo to insurance company for the updated insurance coverage for PAR policy


• Participate in the RFP process for renewal of the PAR policy


• Perform other duties as directed by Direct Managers.

• Graduate degree in Accounting with registration from a recognized professional institution or University


• 3-4 required years of experience based on progression ladder, accounting experience.


• 2+ years of relevant telecom experience

• Computer literate with an analytical and enquiring approach


• Good interpersonal communication skills


• Good knowledge of MS Office application, sound knowledge of the ERP systems.


• Good command of both written and verbal English, Arabic would be an advantage

Overview

We are seeking a highly experienced Senior Manager in Motor Insurance – Claims & Recovery for a leading organization in Kuwait’s insurance sector. The ideal candidate will bring strategic leadership and deep technical expertise to oversee and optimize claims and recovery operations.

• Experience: 15–20 years in motor insurance , with a focus on claims and recovery
• Education: Bachelor's degree in Insurance or a related field; advanced qualifications are an advantage
• Certification: Cert CII or equivalent is required
• Nationality: Arab Nationals
• Gender: Male

• Strong leadership and team management
• Deep knowledge of motor claims and recovery processes
• Familiarity with local insurance laws and regulations
• Excellent negotiation and stakeholder engagement skills

Customer Service Representative - Credit

Join to apply for the Customer Service Representative - Credit role at Alghanim Industries

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

• Preparing the traffic letter and personal clearance for the customer.
• Transfer of the equity transaction.
• Preparing the irrevocable standing order to the customer.
• Receiving the credit notes from the showrooms and doing the needful.
• Checking new deals which are received from the showrooms (ACC. Division, NL control & posting date, FSRs & customers signatures).
• Preparing payment refund form for the customer.
• Reply to customer inquiries via phone.
• Posting deals into the kerridge system.

• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.

Entry level

Full-time

Customer Service

Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Alghanim Industries by 2x

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
• Schedule and coordinate service appointments, ensuring optimal workshop utilization.
• Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
• Notify customers about service delays, changes, or required approvals for additional repairs.
• Ensure all customer concerns are logged and addressed promptly.
• Address customer complaints with a positive attitude and follow through until resolution.
• Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
• Maintain records of customer interactions, feedback, and issues.

• Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
• Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
• Knowledge of automotive service processes and terminology is an advantage.
• Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive attitude.

Overview

Reports To: Branch Manager

Job Purpose: Deliver high quality service to customers through providing banking services

Generic Accountabilities are not specified for this role.

1. Customer enquiries: Respond to customer enquiries and provide customer service and support
2. Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
3. Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
4. Reconciliations: Perform end of day reconciliations accurately and on time
5. Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
6. Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
7. Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
8. Other: Perform any addition duties that assigned by Manager

• High quality customer service
• Requests/applications accurately processed
• Returned cheques, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

JD Code

RBD 6.5