Explore rewarding call center agent positions. These roles are integral to customer service, offering opportunities to utilize communication skills and problem-solving abilities. Call center jobs involve handling inbound and outbound calls, addressing customer inquiries, and providing support. 51 Call Center Agent jobs in Kuwait
Call Center Agent
Posted 1 day ago
Job Viewed
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Make use of available opportunity to sell or advertise products to customers
- Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
- Move complex issues or complaints to supervisors
- Willing to work during extended odd hours and/or during holiday periods
Requirements and skills
- Must have good knowledge of customer relationship or customer service practices
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Good interpersonal skills to enable an easy flow with customers
- Ability to work as part of a team if needed
- Good data entry and typing abilities
- A minimum of high school diploma
- At least 2 years of work experience in a call center environment
To apply, kindly submit your CV in PDF format to .
#J-18808-LjbffrCall center agent
Posted 2 days ago
Job Viewed
Job Description
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
Call Center Agent
Posted 21 days ago
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Job Description
Job Summary
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Education
Bachelor’s Degree
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Call Center Agent
Posted 2 days ago
Job Viewed
Job Description
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
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Call center agent
Posted 2 days ago
Job Viewed
Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
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Call Center Agent
Posted 2 days ago
Job Viewed
Job Description
Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Education Bachelor’s Degree
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Bilingual Call Center Agent Required In Hawally - Guru Kuwait
Posted 20 days ago
Job Viewed
Job Description
Featured
- 2 months ago
Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team.
Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed.
Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd
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Bilingual Call Center Agent Required In Hawally - Guru Kuwait
Posted 2 days ago
Job Viewed
Job Description
Featured 2 months ago Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team. Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed. Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd
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IT Help Desk Support
Posted 7 days ago
Job Viewed
Job Description
Overview
American International University – Kuwait City
PositionClassification: Professional/Technical
Reports to: Director of IT
Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIU visit:
#J-18808-LjbffrIT Help Desk Support
Posted 2 days ago
Job Viewed
Job Description
Position Classification: Professional/Technical
Reports to: Director of IT
Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities
Desktop Support calls - PC's and Peripherals
Domain Access and E-mail registration
Administering Active Directory
PC system installation, setup and configuration
Network maintenance and troubleshooting
Grade Quick support and training
Edline support and training
Administrator’s plus support
IT-Network Maps (including university maps)
Laptop-Projector setup for Presentations
Testing of new application updates
IT orientation of new Staff
Key Application Responsibilities
Share Point Server
IT Helpdesk System
TAMS – Time Attendance System
Interactive Board Application
Windows Update Server
Follett Destiny Library Manager Program
ID Card Management Application
Nortel BCM Telephone Exchange Application
Café Terminal
Textbook Distribution Server
SMS Manager
Symantec Backup Application
NO32 Anti-virus Application
Bell System
CCTV System
Qualifications
BS degree in computer science or equivalent experience relevant to functional area
Must have training certificate(s) related to IT Help Desk Support
Must have 3 to 5 years of professional experience administering help desk
About American International University AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIU visit: