83 Ooredoo jobs in Kuwait

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures.

Job Responsibilities:

• Troubleshoot servers, network, and Desktops infrastructure.
• Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc.
• Ensure new & existing stores and restaurants have all required IT infrastructure.
• Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware.
• Provide technical support to all departments and business units related to Application, Security, Internet etc.
• Prepare and update network diagrams for offices and other work locations.
• Administer Data backups, recovery and anti-viruses for Servers and Desktop.
• Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals.
• Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required.
• Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users.

Skills

Experience & Qualification

• Bachelor’s degree in computer science, IT, Software Engineering or similar
• At least 3 – 5 years’ experience in the similar field
• Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure
• English communication, Arabic is preferable

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The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

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Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable

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**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.Key Accountabilities and Activities
- Answer customer queries and resolve problems in a professional, courteous manner.
- Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
- Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
- Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
- Follows procedure to activate lines, services and Ported In customer in which ensures mínimal delays in order to meet subscriber expectations.
- Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
- Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
- Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.
- Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
- Make sure to retain Customers through the Saver Program as per Retention process
- Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
- Handling High Value customers. (need more details)
- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.

**Qualifications**:

- Strong customer service orientation.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English and Arabic.
- Good inter-personal and communication skills.
- High School or 2 year diploma in business or a related discipline.
- Computer literate
- MS Office

VAC9642 - Area Manager, Distribution / Phono Subsidiary of Ooredoo Kuwait

Field: Business & Consumer Sales

Contract Type: Full Time - Permanent

Location:

Closing Date: 31-Jul-2025

The Company

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Provide leadership and guidance to the sales team to achieve Ooredoo's goals, focusing on superior customer service, business development, operational efficiency, and profitability.

Meet the sales targets for all Ooredoo products & services as set by Sales Operations.

Key Accountabilities & Responsibilities

• Plan, analyze, and implement new methods to sell Ooredoo products to local dealers and sub-dealers.
• Negotiate, recommend, and gain approval for new deals for POS, ensuring objectives and policies are met.
• Monitor the financial performance of POS network against plans and budgets, and take remedial actions as needed.
• Share customer and market feedback with management to influence decisions and actions.
• Introduce new products and services to existing customers to improve sales productivity.
• Anticipate customer needs and contribute to the development of new products and services to ensure competitiveness.
• Participate in company communication plans through team meetings, reports, presentations, and documents.
• Oversee the activity and performance of the FOS team, providing support on business cases.
• Identify resources, assign workloads, and assist team members as required.
• Plan and direct staffing, training, and performance evaluations to develop sales and service programs.
• Oversee warehouse operations and determine stock quantities.
• Review operational reports to project sales and profitability.
• Monitor credit rotation and ensure credit limits are within approved levels.
• Visit all A/B & C category POS once a month with QR check-in.
• Drive distribution KPIs like Gross Add, DUAO, QUAO, and QURO, achieving monthly targets.
• Ensure Ooredoo products & services are available at all telecom outlets.
• Ensure Ooredoo brand & BTL materials are present at POS.
• Implement corrective actions for non-performing team members and ensure completion of Individual Performance Plans (IPP).
• Set monthly and yearly team KPIs.
• Enhance team performance through SWOT analysis, coaching, and training.
• Encourage teamwork through rewards and promotions.
• Share knowledge and expertise within the team and with sales & marketing peers.
• Contribute to event and exhibition planning.
• Coordinate with purchase and logistics departments to ensure product flow.
• Stay updated on developments, knowledge, and innovations in the field.

Qualifications

Bachelor's degree in Business Administration or a related field from a recognized institution.

Requirements

• Minimum 5+ years of relevant experience.
• Extensive knowledge of local market conditions and areas.
• Fluent in English, both written and spoken.
• Creative, innovative mindset, and leadership qualities.
• Proficiency in MS Office.

Note:

You will be required to attach the following documents.

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VAC9694 - Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Field: Business and Consumer Sales

Contract Type: Full Time - Permanent

Location: Kuwait

Closing Date: 23-Jul-2025

The Company

Ooredoo is a dynamic telecommunications organization operating in 17 countries across the Middle East, North Africa (MENA), and Asia, serving over 68 million customers. In Kuwait, we employ about 1,000 talented individuals committed to providing world-class communication services.

The Purpose

Sell Ooredoo products and services, ensure customer satisfaction, and foster loyalty.

Meet sales targets set by management.

Key Responsibilities

• Participate in departmental meetings and contribute to communication plans.
• Maintain inventory and store supplies, ensuring stock levels are adequate.
• Greet customers proactively and assist in fulfilling their needs.
• Follow procedures for activating lines and services, including customer onboarding and KYC processes.
• Upsell products and promote digital platforms.
• Provide excellent customer service to achieve high satisfaction scores.
• Handle cash transactions accurately and ensure proper documentation.
• Report daily cash and credit transactions, ensuring compliance with financial standards.
• Assist in other operational duties as assigned, including supporting branch operations in the absence of the manager.

Qualifications

High School Certificate or equivalent; sales support experience preferred.

Requirements

• 2-3 years of relevant experience.
• Strong communication and interpersonal skills.
• Proficiency in English and Arabic, both written and verbal.
• Ability to maintain confidentiality.

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VAC9552 - Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait

Field: Business and Consumer Sales
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 28-Feb-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

To generate revenue by targeting various set of communities or segments within the country and reaching out to them directly or indirectly to offer or distribute or sell our services (prepaid or postpaid). This activity will be largely done by direct contact or participating in some events, associations or gatherings.

Key Accountabilities and Activities:

• To distribute or sell Ooredoo services and products on one-to-one contact or through some gatherings.
• Appoint agents or distributors under your DMS ID who can further distribute or sell.
• Manage month to month activities of the Community Sales Force based on the assigned targets from management.
• Be proactive and have an innovative mindset to target certain segments which are not covered by traditional channels.
• Take the initiative to stay well-informed about the latest progress or developments in the market related to segments, offers etc. and report the same to higher authorities.
• Ensure adequate pipeline is created by engaging multiple events, customer interactions across various strategic locations to meet the monthly target.
• Provide support to customers, both existing and new, as part of the community.
• Follow the defined procedure to activate lines, services and Ported In customers to ensure minimum delays in meeting subscriber expectations & follow sales validation process (KYC).
• Work during odd hours or weekends (like during evenings after 5 or 6 PM to be present in the field).
• Attend all training and coaching set by management.
• Ensure that drawers are opened and closed as per Ooredoo finance standards on a daily basis wherever staff is managing the drawers.
• Before closing cash register or cash drawer, ensure that all transactions are in place.
• Handle cash at the store as well as collecting daily sales and other necessary reports.
• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
• Process collection report on a daily basis according to financial processes.
• Ensure that all transactions submitted match the request without any variance.
• Report and deliver the daily cash and credit card vouchers for the Ooredoo services which require applications.
• The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as an attachment.
• Ensure every SIM distributed/activated/handed over to customers is registered in DMS with the defined KYC process.
• Ensure that all signatures are done by employee and customer in the requested places on SAF.
• Ensure that all transactions are checked properly to submit to the Head Office on a daily basis to avoid any claw back.
• Phono management has the right to reallocate sales executives to any other division during crisis mode.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in the relevant field of expertise.
• Other duties as directed by supervisor or other superiors to ease branch operations and assist in the absence of Branch Manager or the Team Leader.
• Up-sell and promote company digital platforms and direct customers to process their basic services through it.
• Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.
• Share knowledge and expertise with colleagues.

Qualifications:

• High School or 2-year diploma in business or a related discipline.
• Minimum 3 years’ experience in a relevant field.

Other Information:

• Good communication, planning, and organizational skills.
• Exceptional communication and interpersonal skills.
• Fluency in written and verbal English and Arabic.
• Computer literate.

Note: you will be required to attach the following:

1. Resume/CV

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