81 Sales Associate jobs in Kuwait City

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.

RESPONSIBILITIES

1. Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
2. Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
3. Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
4. Participate in opening and closing duties in compliance with norms and internal procedures.
5. Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
6. Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
7. Place orders for required products through coordination with relevant stakeholders.
8. Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
9. Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
10. Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy and regularly sanitizing the counter display.
11. Complete monthly inventory for all disposable items (consumables).

Desired Candidate Profile

LANGUAGE & TECHNICAL SKILLS

Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Probes deeply into customer needs to identify less obvious interests or expectations.
2. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
3. Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
4. Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Azadea Group is an Equal Employment Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Company Industry: Retail

Department / Functional Area: Business Development

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Sales Associate | MAF Lifestyle| Operations

ROLE SUMMARY

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills
• Excellent Customer Service