36 Manager Business Consulting Technology Risk jobs in Kuwait

Job Overview

The job incumbent is mainly responsible for establishing and maintaining Cisco Small and Medium Business account plans to promote sales growth in a specific market segment.

Duties & Responsibilities

• Being responsible to driving and managing the Small and Medium Business accounts in covered market.
• Establishing and maintaining account plans to promote sales growth.
• Establishing relationship with partners at all organization levels including senior executives.
• Recruiting and developing business relationship with new partners.
• Sharing feedback to plan, executing and managing promotional activities to drive on significant sales growth.
• Fully engaging with Partners business managers’ Team.
• Liaising with vendor SMB Team and partner sales Team to effectively manage and close active deals.
• Achieving or exceeding assigned quota for Cisco product portfolio.
• Following up for payment and maintaining credit lines with all partners.
• Providing accurate forecast of deals and sharing feedback for accounts managed on a weekly basis.

Skills & Qualifications

• Bachelor's Degree.
• 2-4 years of selling experience at Information Technology (distribution level) in wired, wireless and security networking solutions.
• Very good command of MS Office.
• Excellent communications skills.
• Ability to handle multi partners at the same time with high quota.
• Ability to handle credit lines with the internal team and partners.
• Ability to recruit new partners.
• Solid experience in selling to partners in a complex environment.
• Solid understanding of the IT industry, competing vendors, and the channel.
• Solid understanding of pipeline management.
• Good communication (verbal and written) in English.

Reports to

Business Unit Manager

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

Disclaimer

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

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Job Overview The job incumbent is mainly responsible for establishing and maintaining Cisco Small and Medium Business account plans to promote sales growth in a specific market segment. Duties & Responsibilities Being responsible to driving and managing the Small and Medium Business accounts in covered market. Establishing and maintaining account plans to promote sales growth. Establishing relationship with partners at all organization levels including senior executives. Recruiting and developing business relationship with new partners. Sharing feedback to plan, executing and managing promotional activities to drive on significant sales growth. Fully engaging with Partners business managers’ Team. Liaising with vendor SMB Team and partner sales Team to effectively manage and close active deals. Achieving or exceeding assigned quota for Cisco product portfolio. Following up for payment and maintaining credit lines with all partners. Providing accurate forecast of deals and sharing feedback for accounts managed on a weekly basis. Skills & Qualifications Bachelor's Degree. 2-4 years of selling experience at Information Technology (distribution level) in wired, wireless and security networking solutions. Very good command of MS Office. Excellent communications skills. Ability to handle multi partners at the same time with high quota. Ability to handle credit lines with the internal team and partners. Ability to recruit new partners. Solid experience in selling to partners in a complex environment. Solid understanding of the IT industry, competing vendors, and the channel. Solid understanding of pipeline management. Good communication (verbal and written) in English. Reports to Business Unit Manager Remuneration An attractive remuneration package will be offered to the successful candidate according to qualifications and experience. Equal Employment Opportunity Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate. Disclaimer We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received. Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

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VAC9564 - Senior Manager, Business Excellence
Field: Strategy
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 27-Feb-2025

The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people’s strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:
To establish and maintain the Ooredoo Kuwait quality management system by defining the processes, and their controls, that comply with ISO 9001 and applies Business Excellence and eTOM principles, in doing so ensuring the alignment between strategic, operational, and performance management requirements. To introduce quality management tools and methods aimed at realizing a sustainable business impact of processes and maximizing operational effectiveness in line with the overall strategy of Ooredoo Kuwait.

Key Responsibilities:

• Assume the role as the Ooredoo Kuwait ISO Management Representative responsible for establishing and maintaining the quality management system, in doing so maintaining communication with Certification Bodies.
• Execution of Quality management practices to ensure maintenance of the management system. Establishing and maintaining an EFQM related Business Excellence framework within Ooredoo Kuwait and managing the Business Excellence Model Program.
• Overall responsibility for maintaining the integration with various Management Systems (Quality / Environment / Health and Safety / Information Security / Business Continuity Management Systems) for adequacy and effectiveness and to ensure ongoing compliance of adopted international standards along with respective programs and certifications.
• Establishing and maintaining an eTOM related Business Process Framework for product realization processes.
• Maintain Process maps and definitions for all key business processes.
• Identify and agree with process owners, key process performance and compliance indicators that are aligned in line with the strategic requirements.
• Define appropriate process performance management tools (SLAs, OLAs, KPIs) and get cross-functional approvals.
• Manage Self-Assessment and External Assessments as part of EFQM programs as required.
• Lead periodic Business Excellence assessments of business operations to ensure the adequacy and effectiveness and efficiency of the processes, and that the policies and supporting procedures are fully implemented.
• Manage 3rd party audits of suppliers.
• Liaising with the Business Departments to ensure their alignment with ISO 9001 requirements.
• Develop and implement action plans to address any non-compliances or deficiencies revealed through the assessments in conjunction with the concerned stakeholders.
• Conduct special assessments / investigations upon request by the Head of Strategy & CEO Support Office.
• Identify quality gaps and improvement initiatives.
• Develop and deploy a business process improvement methodology to be followed by process owners and process management specialists.
• Develop and deploy process Improvement Tools and Techniques to enforce processes and SLAs use and benefits realization across Ooredoo Kuwait.
• Ensure alignment of Ooredoo Kuwait’s process framework with the Customer journey as defined by the Customer Experience program.
• In liaison with HR, establish, maintain and, where appropriate, deliver, a training program of short courses relating to management systems, product and service quality, and business excellence to raise quality awareness across Ooredoo Kuwait.

Qualifications:

• Bachelor Degree (Engineering, Marketing, Business or Science) or equivalent specialized in business related field.

Job specific technical Skills:

• 7-8 required years of experience in a Telecom Company or service-based business.
• Leadership qualities and interpersonal skills for supervision of staff and company-wide communication with all levels of management.
• Knowledge of management systems, process development, business operations, principles and techniques of office controls.
• Computer literate, especially with Microsoft Office products & Microsoft Project.
• Excellent communications skills in English – knowledge of Arabic would be an advantage.
• ISO Certified Lead Auditor / EFQM Assessor / Six Sigma Black Belt / any specialization in Process / Process Improvement Methodology etc.

Note: you will be required to attach the following:
1. Resume / cv

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Join to apply for the Business Services Team Manager role at Canonical

13 hours ago Be among the first 25 applicants

Join to apply for the Business Services Team Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led, profitable and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.

This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.

Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing

Leadership and accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager, your team would be responsible for

• Travel approvals, logistics and operations
• Expense review in line with policies
• Planning of complex company events four times a year
• Company offices that provide executive briefing and operational facilities
• Our global duty of care, health and safety programs with comprehensive policies and practices
  
  

What we are looking for

• An exceptional academic track record from both high school and university
• An undergraduate degree in a technical or business subject
• Drive, and a track record of going above-and-beyond expectations
• Leadership and management skills
• Demonstrable good judgement in matters involving money, policy and in-person interactions
• Ability to work in a global, multicultural organisation
• Excellent interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness and self-awareness
• Result-oriented, with a personal drive to meet commitments
• Ability to travel up to four times a year, for company events up to two weeks long
  
  

Additional Skills That You Might Also Bring

• Travel industry experience
• Project management experience
• Event management and operations experience
• Business and corporate administration experience
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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VAC9564 - Senior Manager, Business Excellence Field: Strategy Contract Type: Full Time - Permanent Location: Kuwait - Kuwait City Closing date: 27-Feb-2025 The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people’s strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications. Ooredoo's future is bright, and you can be part of our ongoing success. The Role: To establish and maintain the Ooredoo Kuwait quality management system by defining the processes, and their controls, that comply with ISO 9001 and applies Business Excellence and eTOM principles, in doing so ensuring the alignment between strategic, operational, and performance management requirements. To introduce quality management tools and methods aimed at realizing a sustainable business impact of processes and maximizing operational effectiveness in line with the overall strategy of Ooredoo Kuwait. Key Responsibilities: Assume the role as the Ooredoo Kuwait ISO Management Representative responsible for establishing and maintaining the quality management system, in doing so maintaining communication with Certification Bodies. Execution of Quality management practices to ensure maintenance of the management system. Establishing and maintaining an EFQM related Business Excellence framework within Ooredoo Kuwait and managing the Business Excellence Model Program. Overall responsibility for maintaining the integration with various Management Systems (Quality / Environment / Health and Safety / Information Security / Business Continuity Management Systems) for adequacy and effectiveness and to ensure ongoing compliance of adopted international standards along with respective programs and certifications. Establishing and maintaining an eTOM related Business Process Framework for product realization processes. Maintain Process maps and definitions for all key business processes. Identify and agree with process owners, key process performance and compliance indicators that are aligned in line with the strategic requirements. Define appropriate process performance management tools (SLAs, OLAs, KPIs) and get cross-functional approvals. Manage Self-Assessment and External Assessments as part of EFQM programs as required. Lead periodic Business Excellence assessments of business operations to ensure the adequacy and effectiveness and efficiency of the processes, and that the policies and supporting procedures are fully implemented. Manage 3rd party audits of suppliers. Liaising with the Business Departments to ensure their alignment with ISO 9001 requirements. Develop and implement action plans to address any non-compliances or deficiencies revealed through the assessments in conjunction with the concerned stakeholders. Conduct special assessments / investigations upon request by the Head of Strategy & CEO Support Office. Identify quality gaps and improvement initiatives. Develop and deploy a business process improvement methodology to be followed by process owners and process management specialists. Develop and deploy process Improvement Tools and Techniques to enforce processes and SLAs use and benefits realization across Ooredoo Kuwait. Ensure alignment of Ooredoo Kuwait’s process framework with the Customer journey as defined by the Customer Experience program. In liaison with HR, establish, maintain and, where appropriate, deliver, a training program of short courses relating to management systems, product and service quality, and business excellence to raise quality awareness across Ooredoo Kuwait. Qualifications: Bachelor Degree (Engineering, Marketing, Business or Science) or equivalent specialized in business related field. Job specific technical Skills: 7-8 required years of experience in a Telecom Company or service-based business. Leadership qualities and interpersonal skills for supervision of staff and company-wide communication with all levels of management. Knowledge of management systems, process development, business operations, principles and techniques of office controls. Computer literate, especially with Microsoft Office products & Microsoft Project. Excellent communications skills in English – knowledge of Arabic would be an advantage. ISO Certified Lead Auditor / EFQM Assessor / Six Sigma Black Belt / any specialization in Process / Process Improvement Methodology etc. Note:

you will be required to attach the following: 1. Resume / cv

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Join to apply for the

Business Services Team Manager

role at

Canonical 13 hours ago Be among the first 25 applicants Join to apply for the

Business Services Team Manager

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led, profitable and growing. We are hiring a

Business Services Team Manager

to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.

This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.

Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing

Leadership and accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager, your team would be responsible for

Travel approvals, logistics and operations Expense review in line with policies Planning of complex company events four times a year Company offices that provide executive briefing and operational facilities Our global duty of care, health and safety programs with comprehensive policies and practices

What we are looking for

An exceptional academic track record from both high school and university An undergraduate degree in a technical or business subject Drive, and a track record of going above-and-beyond expectations Leadership and management skills Demonstrable good judgement in matters involving money, policy and in-person interactions Ability to work in a global, multicultural organisation Excellent interpersonal skills, curiosity, flexibility Responsibility, accountability, thoughtfulness and self-awareness Result-oriented, with a personal drive to meet commitments Ability to travel up to four times a year, for company events up to two weeks long

Additional Skills That You Might Also Bring

Travel industry experience Project management experience Event management and operations experience Business and corporate administration experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Sr. Business Development Manager (IAM Solutions, KSA Market)

5 Years

KSA

Full-Time

Business Development Manager (IAM Solution, KSA Market)

We are seeking a highly motivated and experienced Business Development Manager with a strong background in cybersecurity, particularly in Identity and Access Management (IAM) solutions. The candidate would be responsible for IAM business across 4 countries in GCC (KSA, Kuwait, Qatar and Bahrain). The position is based in Riyadh, KSA. The ideal candidate will have over 5 years of experience in the cybersecurity domain, with a proven track record of driving business growth and building client relationships. Experience in the Saudi market is a mandatory requirement. Spoken Arabic would be significant advantage.

Roles and Responsibilities

• Identify and pursue new business opportunities in the cybersecurity sector, with a focus on IAM solutions.
• Develop and implement strategic business development plans to achieve sales targets and expand market share.
• Build and maintain strong relationships with key clients, partners, and stakeholders in the Saudi market.
• Conduct market research to identify trends, customer needs, and competitive landscape in the cybersecurity domain.
• Collaborate with internal teams, including sales, marketing, and technical teams, to deliver tailored solutions to clients.
• Prepare and present proposals, negotiate contracts, and close deals with prospective clients.
• Monitor industry developments and emerging threats to position the company as a thought leader in cybersecurity.
• Provide regular reports and updates to senior management on business development activities and progress.

Skills and Qualifications

• Bachelor’s degree in business, Information Technology, or a related field.
• Minimum of 5 years of experience in business development within the cybersecurity industry in related markets, with a focus on IAM solutions.
• Strong understanding of cybersecurity solutions, specifically IAM technologies.
• Proven experience in the Saudi market is a must.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team, with a results-driven approach.
• Willing to travel within Saudi to major cities

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Sr. Business Development Manager (IAM Solutions, KSA Market)

5 Years KSA Full-Time Business Development Manager (IAM Solution, KSA Market) We are seeking a highly motivated and experienced Business Development Manager with a strong background in cybersecurity, particularly in Identity and Access Management (IAM) solutions. The candidate would be responsible for IAM business across 4 countries in GCC (KSA, Kuwait, Qatar and Bahrain). The position is based in Riyadh, KSA. The ideal candidate will have over 5 years of experience in the cybersecurity domain, with a proven track record of driving business growth and building client relationships. Experience in the Saudi market is a mandatory requirement. Spoken Arabic would be significant advantage. Roles and Responsibilities Identify and pursue new business opportunities in the cybersecurity sector, with a focus on IAM solutions. Develop and implement strategic business development plans to achieve sales targets and expand market share. Build and maintain strong relationships with key clients, partners, and stakeholders in the Saudi market. Conduct market research to identify trends, customer needs, and competitive landscape in the cybersecurity domain. Collaborate with internal teams, including sales, marketing, and technical teams, to deliver tailored solutions to clients. Prepare and present proposals, negotiate contracts, and close deals with prospective clients. Monitor industry developments and emerging threats to position the company as a thought leader in cybersecurity. Provide regular reports and updates to senior management on business development activities and progress. Skills and Qualifications Bachelor’s degree in business, Information Technology, or a related field. Minimum of 5 years of experience in business development within the cybersecurity industry in related markets, with a focus on IAM solutions. Strong understanding of cybersecurity solutions, specifically IAM technologies. Proven experience in the Saudi market is a must. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team, with a results-driven approach. Willing to travel within Saudi to major cities

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Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type: Full Time

Work Place: Onsite

Location: Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
• Good communication skills and an excellent command of English language
• Strong customer focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

Responsibilities

• Provide end to end ownership of customer service contracts
• Building relationships with customers to ensure renewals year on year of managed service contracts
• Financial Responsibilities for the commercial elements of the customer service contracts
• Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
• Coordinate effort and liaise between onshore, nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalised creation and ownership with end customers
• Working as a team to make sure continual improvement of our service
• The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

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