37 Banking jobs in Kuwait City

Head of Commercial Banking Mackenzie Jones Al Kuwait, Kuwait Posted In

5/10/2013 Job Description This bank's Commercial Banking department provides SME clients with competitive financial products and solutions across a number of markets. Commercial Banking jobs are driven by a national network of relationship managers, product specialists, and client service representatives situated in local communities throughout the country. Strategic planning and implementation of commercial banking business unit growth Ensuring that the business is profitable, and that the systems & infrastructure are in place to enable efficient operations Strategic plans are in place to continue the solid growth of the commercial banking team within the region Managing the outputs of the BU's across the region and ensuring that continuity with current clients and further growth within the business is achieved Leadership of the commercial team utilizing the necessary communication medium within the organization Direct control of expected outcomes from reporting managers Overview and understanding of the commercial status Working closely with the internal teams to deliver to the overall goals Manage the Department efficiently so that performance goals and objectives are achieved Identify and resolve any performance issues Promote awareness and ensure adherence to all policies & procedures Formulate strategies for the future of his/her own field of work Indicate market, sector, and technological trends and developments for the coming years Propose and/or implement innovative ideas to enhance business results Liaise with key operational functions to ensure client service delivery to agreed benchmarks Job Requirements

Experience:

Min: 8 Years Career Level:

Junior Job Type:

Full Time Vacancies:

1 Open Position Salary:

Negotiable Gender:

Any Degree Level:

Bachelor's degree Major:

Finance Languages:

English - Native / Mother Tongue Job Skills

The Person: Degree in Economics, Finance or Business Management from a suitably recognized institution Minimum of 8 years experience in Corporate Banking Sound understanding of all corporate products Excellent communication skills in English, both verbally and in writing Candidates must: Be Western educated Have English as their native language About The Company

Mackenzie Jones Middle East has decades of HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering recruitment expertise. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs. So we always listen, constantly learn, occasionally challenge and frequently advise. It’s all part of a service renowned for its courtesy, consideration, and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists. We’re growing rapidly because people appreciate our honesty, commitment, and results. Areas of specialties we recruit for are: Human Resources, Finance & Accounting, Marketing, Sales, Secretarial & Business Support, Executive Search, Banking & Financial Services, Management Consulting, and Engineering. Company Industry

Recruitment Agencies

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**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Summary**:
The incumbent will be responsible for overseeing the development and implementation of business plans for QNB Country's branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.

**Responsbilities**:
Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

Display a good understanding of the major economies / relevant geographies in which the Country operates and of those economies that could have an impact on the Country's business; includes an appreciation of the range of potential outcomes for the Country.

Take leading role in understanding of external & internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same is captured in business planning process.

Continuously encourage managers to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent and delegate authority to the respective heads and monitor exercise of the same

Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made.

Create conducive environment and frameworks to act swiftly through effective delegation and empowerment

Endeavour for superior performance & take personal accountability to meet deadlines in rapidly changing, ambiguous environment & unfavourable conditions.

Assist the GM in the development and implementation of QNB Country's Retail Branches strategy.

Ensure that the branches' business plans are within budgets and timescales.

Ensure ongoing increase in market share and sustainable growth rate on the QNB Country's branches portfolio.

Oversee and lead the annual budgeting process for all QNB Country's branches.

Oversee the performance of all QNB Country's Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB Country's retail portfolio.

Coordinate with the GM to develop the department's strategy and plans to set the volume, revenue, and profit targets for all QNB Country retail branches with the network.

Provide the AGM Group Manned Channels with informative reports on the performing and non performing products within the network.

Keep the GM informed of branches' financial returns and ensure implementation of suggested changes (if any).

Ensure that all QNB Country Retail branches focus on client-driven service and improving efficiency.

Drive the profitability of QNB Country's Retail Branches through completing sales, service management, implementation of business strategies, and business development.

Ensure that domestic branches comply with QNB Country's policies and procedures and recommend the necessary modifications/changes to guarantee compliance.

Work with managers to position QNB Country Retail branches as an effective retail sale and service outlet by providing superior customer focused services, increasing the customer base, and meeting the branch asset and liability targets.

Work with the managers to enhance the positioning of certain branches within the network through reviewing performance indicators in the branches.

Cater to the financial needs of individual customers through QNB Country's network of Retail branches and customer service centres, while ensuring that product offerings are continually aligned with the needs and expectations of the respective customer segmen

**Market Head - Private Banking**

**Some careers grow faster than others.**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management as well as Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

This role is responsible for maintaining and growing profitable long-term relationships with priority HSBC clients within the Kuwait market. This role will deliver innovative high value solutions across all product lines, gaining significant business and sustainable returns for banking and the wider Group and provide leadership to teams to support and deliver client performance against plan.

**In this role, you will**:

- Act as the licensed Senior Investment Advisor responsible to the Capital Markets Authority (CMA) as per the requirements of the Investment Advisor License;
- Lead a team of senior and junior Relationship Managers and Account Managers based locally in Kuwait and offshore in Switzerland.
- Drive the development of the Kuwait market by facilitating the setting up of the Private Bank’s regional operating model on-shore, in collaboration with HSBC Bank Middle East
- Maintain 'Trusted Advisor' relationships and access at key decision maker levels for assigned clients, with a proactive and regular calling programme for key clients
- Co-ordinate origination and execution of activities across the spectrum of HSBC products and services;
- Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment;
- Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality and requisite returns on risk
- Identify event driven opportunities on an opportunistic basis, bringing in sector/country expertise as appropriate, working closely and proactively with other teams;
- Grow HSBC's share of client wallet involving product specialists to ensure product capabilities are in line with client/sector requirements;
- Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators;
- Lead the client management sector team to achieve the team's business objectives and ensure ongoing development of all team members;
- Actively promote, manage, train, develop and assess all members of the team within the assigned area of responsibility;
- Take ownership for arising issues that impact clients, leading others to resolve them and proactively seeking opportunities to deliver business improvements;
- Build and maintain productive relationships with key internal and external stakeholders.

Requirements

**To be successful in this role, you should meet the following criteria**:

- Minimum 20 years of relationship management / Investment Advisory experience in the banking sector within UHNW MENA segment clients (ideally in the Kuwait market);
- Meet the Academic / professional qualifications as described in Appendix 3 of the Executive Bylaws, Module Five of the CMA.
- Complete and fulfil the CMA qualification requirements to become the registered Senior Investment Advisor;
- Demonstrated track record of leading a team of Relationship Managers
- Ability to define client specific strategies to achieve targets
- Decision maker, capable of providing judgment and clear direction within the established framework
- Able to strategize and prioritize work plans with strong business vision
- Team player who is able to frequently exchange ideas with other team members and colleagues
- Proven track record solving highly complex problems in order to deliver excellent client advice and service
- Strong leadership qualities with excellent analytical skills
- In depth knowledge of market trends specific to clients’ businesses and industries
- Excellent presentation and communication skills
- Solutions driven work approach paired with entrepreneurial spirit
- Fluent in English and Arabic (knowledge of French is an advantage).

Senior/ Relationship Manager Private Banking

Join to apply for the Senior/ Relationship Manager Private Banking role at Warba Bank .

Responsible for managing relationships with private banking customers and delivering exceptional services. Attract new business for the private banking segment in accordance with the overall retail strategy and risk policies. For the private banking segment, special exceptions may be given based on customer's position and social status.

Key Responsibilities:

• Review market intelligence reports to understand private banking customer market trends and needs.
• Execute appropriate promotional and marketing campaigns tailored for the Private Banking market.
• Promote financing against collaterals to increase assets and liabilities, achieving the bank's targets.
• Promote high-yield investment funds to customers to increase profitability.
• Create and manage investment opportunities for Private Banking clients to enhance their revenues.
• Stay updated on market conditions, trends, and overall economic outlook to respond effectively to customer queries.

Qualifications:

Education: Bachelor's degree in Banking and Finance.

Experience: Minimum of 5 years in Relationship Management.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Accounting/Auditing, Business Development

Industries

• Banking, Investment Banking, Retail

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Senior/ Relationship Manager Private Banking

Join to apply for the

Senior/ Relationship Manager Private Banking

role at

Warba Bank . Responsible for managing relationships with private banking customers and delivering exceptional services. Attract new business for the private banking segment in accordance with the overall retail strategy and risk policies. For the private banking segment, special exceptions may be given based on customer's position and social status. Key Responsibilities:

Review market intelligence reports to understand private banking customer market trends and needs. Execute appropriate promotional and marketing campaigns tailored for the Private Banking market. Promote financing against collaterals to increase assets and liabilities, achieving the bank's targets. Promote high-yield investment funds to customers to increase profitability. Create and manage investment opportunities for Private Banking clients to enhance their revenues. Stay updated on market conditions, trends, and overall economic outlook to respond effectively to customer queries. Qualifications:

Education:

Bachelor's degree in Banking and Finance. Experience:

Minimum of 5 years in Relationship Management. Seniority level

Associate Employment type

Full-time Job function

Sales, Accounting/Auditing, Business Development Industries

Banking, Investment Banking, Retail

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Must have experience in the following.
- Has to have minimum 2-3years experience in Kuwait.
- Experience in Customer Relations in General.
- Good Acting Skills and should be physically fit.

**Salary**: Up to KD350.000 per month

Overview

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

Equal Opportunity

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

Responsibilities

Greet and assist customers in a friendly and professional manner.

Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.

Schedule and coordinate service appointments, ensuring optimal workshop utilization.

Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.

Notify customers about service delays, changes, or required approvals for additional repairs.

Ensure all customer concerns are logged and addressed promptly.

Address customer complaints with a positive attitude and follow through until resolution.

Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.

Maintain records of customer interactions, feedback, and issues.

Qualifications

Bachelor’s degree or diploma in Business Administration, Automotive, or related field.

Minimum 2 years of experience in a customer service role, preferably in the automotive industry.

Knowledge of automotive service processes and terminology is an advantage.

Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.

Strong communication and interpersonal skills.

Customer-oriented mindset with a positive attitude.

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