5 Branch Managers jobs in Kuwait City

We seek a dynamic and experienced Branch Manager to join our team at Trenity Immigration Consultants, a leading immigration consultancy. In this role, you will be responsible for overseeing the operations of our branch, managing a team of consultants.

• Handling confidential and sensitive documents related to immigration programs, client analysis, options, contract closures, process monitoring, and case reporting updates.
• Managing a high volume of outbound calls, multi-tasking, and prioritizing client case processing.
• Reporting, communication, and strict adherence to client agreements.
• Meeting targets related to expectations, deadlines, and finances.

• Ensure monthly revenue targets are met across all business segments through direct supervision of staff.
• Develop and execute sales plans, conduct regular sales meetings, and motivate the team.
• Brief employees on sales goals, promotions, and relevant updates to support marketing efforts.
• Achieve sales targets and uphold the company's professional image.
• Create an environment of empowerment, respect, and accountability.
• Identify new prospects and opportunities to expand the business.
• Handle client objections and negotiate to reach positive outcomes.
• Participate in recruitment, interviewing, and staffing planning.
• Conduct business development meetings and maintain customer relationships.
• Consult with management on business trends and new service opportunities.
• Set pricing strategies considering costs, competition, and market demand.
• Ensure leads from e-marketing are followed up by counseling staff.

• Ensure timely collection of dues through branch staff.
• Maintain compliance with collection processes and report to Head Office within specified TAT.
• Meet collection targets via walk-ins, e-marketing, and referrals.
• Oversee daily operations to ensure smooth workflows and revenue goals.
• Verify client information and legal documents.
• Resolve customer complaints, refunds, and grievances promptly, maintaining satisfaction and strong relationships.
• Handle clients over phone and in person.
• Work effectively under pressure.

• Lead, train, and guide the sales team to achieve goals, fostering a positive work environment.
• Conduct regular training sessions to improve skills and performance.
• Provide comprehensive onboarding for new hires, including training and practical call applications.
• Pair new joiners with experienced staff for guidance.
• Ensure new staff attend counseling sessions with their buddy to learn effectively.
• Record necessary details such as SIM card number and laptop specs for new staff.
• Complete CRM entries accurately for new hires.
• Handle staff departures with proper handovers and exit formalities.

We are looking for Senior Manager – Data Center Facility Management & Operations to drive the full lifecycle of our new data center—from design and construction to commissioning, and through to mission-critical live operations. Serve as the owner's representative during the build phase, embedding operational excellence into design. Post-handover, ensure the seamless daily management of all facility systems to maintain uptime, safety, and global compliance.

• Lead the SPV and data center business plan, achieving alignment with corporate strategy while driving cost-efficiency and regulatory compliance.
• Promote operational excellence through continuous improvement initiatives and performance benchmarking.
• Ensure flawless daily operation of power, cooling, fire suppression, environmental controls, and security systems.
• Maintain 100% uptime, meet SLAs, and uphold HSE (Health, Safety & Environmental) best practices.
• Advocate for operational considerations during design and construction, reviewing technical specifications for maintainability and safety.
• Lead commissioning, acceptance testing, and handover processes against performance benchmarks.
• Act as a trusted liaison with clients, consultants, contractors, and internal leadership.
• Manage escalations proactively, validate operational reports, and drive service excellence.
• Oversee vendor and contractor performance, ensuring contractual compliance during upgrades, retrofits, and procurement.
• Optimize manpower and technical resources for cost-effective, high-quality service delivery.
• Implement process enhancements to boost reliability, efficiency, and sustainability.
• Lead risk assessments, business continuity planning, and audits, while aligning operations with international standards.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related field (Master’s preferred).
• Data center certifications such as CDCMP, CDCP, CDCS, Uptime Institute Tier Specialist, or equivalent are highly valued.
• 12+ years in data center operations or critical facilities management, including at least 5 years in a senior leadership capacity.
• Proven expertise in managing mission-critical infrastructure to meet stringent SLA targets.
• Strong vendor management, contract negotiation, stakeholder engagement, and financial planning skills.
• Deep understanding of industry standards such as ISO 27001, ASHRAE, Uptime Institute, and familiarity with preventive maintenance and TCO‑driven practices.

• Mid-Senior level

• Full-time

• Engineering, Consulting, and Project Management

• Construction, Facilities Services, and Repair and Maintenance