34 Training Positions jobs in Kuwait

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The Core Skill Training Officer ensures that the required Food Excellence standards are demonstrated through the Costa coffee training material. To monitor, measure and drive Brand Standards through implementation of the operational standards manual and a planned food programme in Costa coffee markets

• Ensures that all stores in market meet the required Food Excellence standards, through training and coaching and use of the different training and coaching tools available in every store

Brand Standards

• Deliver and embed clarity around measurement and reporting guidelines
• Ensure brand standards and the food system is trained in and understood within the stores
• Coach managers on their plan of action to address the food knowledge, display and training

Brand Excellence Manual

• Communicate any changes or updates to the food/product standards
• Develops process to ensure that the food/store training materials is always up to date
• Facilitate and engage with suppliers to facilitate the manual editing and printing according to market needs if needed
• Completes a store visit for as required to see if all food training standards are in place

Induction for New Team Members

• Ensures that food induction materials are always up to date within market and communicate to training team

Implementation and Development

• Develops a process for all new team members to go through the Food Training
• Responsible for standard food presentation within the market, post approval from product manager

Product Development

• Work closely with product manager by testing new products in the market and provides detailed information to the product manager in order to put on the POS
• Plan and implement any Training module or team engagement activity to support any new business initiative or any internationally recognized product launch

Quality Control & Evaluation of Training

• In close liaison with operations /functions management, evaluates and monitors effectiveness of food training
• Works closely with Barista Maestros and Store Managers to identify food training needs in every store.
• Communicates this with Area Managers and then draws a training needs analysis based on Area Managers' recommendation
  

• Bachelor’s Degree
• Hospitality Experience in Food and Beverage 2 to 3 years
• Strong oral and written communication skills
• Able to positively engage, motivate and influence other
• Excellent coaching and training skills
• Good organisational and administrative skills
• Able to positively engage, motivate and influence other
• Project Management Skills
• Computer proficiency
• Experience in operational management
• Experience within retail hospitality sector (preferable coffee shops industry)

1. Single point of contact to create, execute training calendar and ensure strict adherence to the calendar programs. Devise mechanism to track training execution across stores/ territories.
2. Coordinate with the operations team to identify training requirements and ensure program implementation across stores/ territories.
3. Review existing training modules and update them on a periodic basis.
4. Should possess basic understanding of content development objectives and should be able to create new training programs/ modules in coordination with the Operations head, subject matter experts and the concept training head (Specific to the concept/ territory).
5. Conduct training for Backend & Frontend and should be ready to travel as and when required.
6. Co-ordinate with the LRS to identify and plan training programs suited for multiple levels and functions both for Backend and Frontend staff at the concept office.
7. Assist the concept training head in conducting training needs analysis on an ongoing basis to suggest/ plan training programs to enable better and trained staff (Backend and Frontend).
8. Assist concept training head to coordinate with the operational/ functional heads and work along with the HR to identify if the training can be done in-house or need external vendor(s). In case of external training(s), identify external vendor(s), plan the training requirements and work closely with the finance to work on the budget and get the training organized.
9. Strict adherence to budgets and explore possibilities of cost savings wherever possible.
10. Strict adherence in maintaining the quality of training program(s) through regular feedback/ evaluation techniques, maintain proper database and make available whenever required. Ensure timely and correct MIS of training records available to all stakeholders whenever needed likewise published through training dashboard (OLM).

1. Exposure to the Retail Industry.
2. 3 years Minimum experience.
3. Exposure to designing and facilitating soft skill, behavioral and technical training programs.
4. Excellent communication skills.
5. Planning & Execution Skills.
6. Team Player.
7. Should be able to coordinate with and work with multiple teams.

ABC Consultants is one of the leading players in organized recruitment services in the Middle East. We are the preferred recruitment partners for clients and a trusted consultant for all senior professionals. Our network is spread across continents and enables us to bring an international approach to recruitment.

We are located in the regional business hub, Dubai and cater to the Middle East & African countries. Our sourcing and recruitment solutions are focused on servicing upper middle management, senior management & c level mandates.

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s on Your Plate?

• Lead the training team, identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with Trainers/line managers.

  
  

• Develop an overall or individualized training and development plan that addresses identified needs and expectations.

  
  

• Deploy a variety of training methods, including mentoring, coaching, on-the-job training, e-learning, workshops, and simulations.

  
  

• Conduct effective induction and orientation sessions for new hires.

  
  

• Monitor and evaluate the effectiveness, success, and ROI of training programs periodically and report on them.

  
  

• Manage the training budget efficiently.

  
  

• Provide opportunities for ongoing development to enhance skills and knowledge.

  
  

• Resolve any specific problems and tailor training programs as necessary.

  
  

• Maintain a keen understanding of training trends, developments, and best practices.
  
  

  
  

Hiring and Training Responsibilities:

• Lead the hiring team and oversee the hiring process to ensure a healthy fleet of riders.

  
  

• Develop and maintain the monthly supply model to optimize fleet management.

  
  

• Train the hiring team on conducting brief interviews with new riders and measuring their basic skills.

  
  

What Did We Order?

• Proven work experience as a Trainer.

  
  

• Track record in designing and executing successful training programs.

  
  

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job training, e-learning, workshops, and simulations).

  
  

• Excellent communication and leadership skills.

  
  

• Ability to plan, multi-task, and manage time effectively.

  
  

• Strong writing and record-keeping ability for reports and training manuals.

  
  

• Good analytical and database skills.

  
  

• Arabic Language is a must

  
  

Prepare People. Elevate Performance. Shape Customer Experiences.

We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you’ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you’ll directly contribute to stronger performance and better customer experiences.

• Assist in delivering structured training programs for new and existing employees.
• Facilitate training sessions using presentations, e-learning modules, and simulations.
• Provide coaching in customer communication, empathy, and conflict resolution.
• Ensure training materials are updated to reflect policies, procedures, and system changes.
• Create simple training aids such as FAQs, cheat sheets, and how-to guides.
• Observe and provide real-time feedback to trainees during sessions.
• Collect and analyze feedback to improve training content and delivery.
• Maintain training attendance, completion records, and certificates.
• Coordinate with team leaders and quality assurance to schedule and support training.
• Deliver compliance and policy training relevant to customer interactions.

• Bachelor’s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
• 1–3 years of experience in a contact center or customer service environment.
• Strong communication skills in English and Arabic (verbal, written, and listening).
• Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
• Confident speaking in front of small groups and addressing trainee questions.
• Organized, detail-oriented, and able to manage multiple priorities.
• Positive, patient, and adaptable with a passion for helping others grow.

This is more than just a training role; it’s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You’ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.

Apply now and help shape a workforce that delivers outstanding customer experiences every day.