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Graduate Customer Success Manager

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Graduate Customer Success Manager

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Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location:

This role will be based remotely worldwide.

What your day will look like

A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification Collect feedback from customers and format them for review by the product team

What we are looking for in you

Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capable of interacting with all departments internally

Additional skills that you might also bring

We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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Manager job vacancy in Al-Kuwait, Kuwait

About the Role

Al-Kuwait is seeking an experienced Manager to join our team. We offer a competitive salary of 1500 per month.

Candidate Requirements

• Excellent organizational, communication, and interpersonal skills
• Ability to manage a team and lead projects to completion
• Decision-making skills to evaluate situations in the best interest of the organization

Responsibilities

• Oversee day-to-day operations and ensure projects meet deadlines and budgets
• Hire, train, and supervise staff
• Develop strategies to improve operational efficiency while maintaining high customer service standards
• Maintain accurate financial records and report to senior management

Additional Information

We welcome applicants from any background or nationality, especially those with experience in the Middle East region. Interested candidates are encouraged to send their CV and cover letter for consideration.

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Manager job vacancy in Al-Kuwait, Kuwait

About the Role Al-Kuwait is seeking an experienced Manager to join our team. We offer a competitive salary of 1500 per month.

Candidate Requirements

Excellent organizational, communication, and interpersonal skills

Ability to manage a team and lead projects to completion

Decision-making skills to evaluate situations in the best interest of the organization

Responsibilities

Oversee day-to-day operations and ensure projects meet deadlines and budgets

Hire, train, and supervise staff

Develop strategies to improve operational efficiency while maintaining high customer service standards

Maintain accurate financial records and report to senior management

Additional Information We welcome applicants from any background or nationality, especially those with experience in the Middle East region. Interested candidates are encouraged to send their CV and cover letter for consideration.

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**Job Overview**:
**Manager / Asst. Manager Electrical Projects**:
**Requirements**:
Qualification: Graduate Electrical /Electronics Engineer

Experience: 8-10 years in good trading Organization (Multinational/Local)

Nationality: Arab

Languages: Good in Arabic and English

Skills: Good communication and listening skills.

Knowledge in SAP is an advantage.

Good logical and interpersonal skills. Worked in multi-national / cultural environment.

Customer focused and understanding of techno-commercial sales.

Good presentation skills

Technical Knowledge: Electrical switchgear/ wiring devices / lighting / Earthing & Protection / Low Voltage / home automation

Handled different global Principals dealing with electrical items

Handled Consultants / Contractors / Ministries / Interior designers and architects.

Knowledge of Kuwait market is mandatory. Follow all construction projects in Kuwait

**KES membership and driving license is mandatory. Transferable visa.

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.

**Job Description**:
The primary focus of the concept manager is to achieve their concept sales and customer satisfaction targets. Implement concept initiatives and programs by working closely with the territory head and the territory team aligned to the territory business plans.

Key Focus Areas & Responsibilities:

- Responsible for Territory/Regional sales targets, gross and nett profit.
- Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
- Plan and implement multi-channel concept retail strategy in the region/territory.
- Increase ecomm channel business contribution in the region/territory.
- Monitor and drive productivity through optimizing return's per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
- Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
- Ensure concept standards, guidelines are implemented in stores and meet audit and concept requirements.
- Organize the design, modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.

Category & Inventory Management
- Responsible for category management in the territory/region.
- Ensure the right product mix per store in the region/territory. Use store business intelligence report.
- Understanding of pricing, promotions and manage markdowns / discounting for the territory / region and take necessary actions to deliver targets.
- Know the trends in the market and provide regular update to concept buying team.
- Ensure newness in the store - target 50% fresh inventory in every store.
- Replenishment of product - make initial allocation, min max, reduce store return by 50%.
- Manages and builds on the assortment (product mix) in the store.
- Regularly connects with the concept planning teams to manage allocations as per business requirements.
- Manages and ensures 100% stock availability across all stores.

Customer Focus
- Ensure store manager and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
- Plans and manages to deliver excellent customer service from entrance to checkout.
- Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
- Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers.
- Ensure stores layout and merchandize meet concept standards and provide the right customer experience.
- Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.

People Focus
- Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
- Responsible to coach and support Area Managers/Store managers to perform and grow in the organization.
- Engage and motivate the team in stores across the region/territory, conduct town halls & listen to feedback.
- Drive and implement the group, concept, regional/territory engagement activities in stores.
- Participate in store engagement events.
- Ensure a fair and transparent performance and talent review process is implemented.
- Proactively engage and retain high potential talent. Implement recognition and reward programs.
- Reduce attrition and build succession to grow talent from within. Responsible for developing successors.
- Plan and implement the localization agenda as per local regulations.
- Responsible for manning, productivity targets. Look for continuous improvements.

Operation Focus
- Plan and implement the VM and marketing guidelines as per concept requirements.
- Regularly look for opportunities to improve, innovate and optimize store operations.
- Meet safety and security requirements as per local legislation and company standards.
- Comply with local regulations and meet business standards.
- Ensure smooth store, business operations in the region. Work closely with regional teams.

This job has been sourced from an external job board.

Hotel Manager vacancy in Al-Kuwait Kuwait
, and expected qualifications.

Hotel Manager in Al-Kuwait

Job Summary:
We are looking for a reliable and experienced Hotel Manager to join our team in Al-Kuwait. As a Hotel Manager, you will be responsible for the successful operation of the hotel, including overseeing all departments and staff members. The ideal candidate should have experience in hospitality management, customer service, and budgeting & financial management. This position offers an attractive salary of 1300 KD per month.

Benefits of Working with Us:
• Opportunity to work at one of the top hotels in the region
• Comprehensive medical insurance coverage
• Subsidized meals at the hotel
• Flexible working hours
• Professional development opportunities

Expected Qualifications:
• Bachelor's degree in hospitality management or related field
• 3+ years' experience in hotel management or similar role
• Excellent communication skills (written & verbal)
• Strong organizational and problem solving skills
• Proficiency with Microsoft Office Suite (Word, Excel, etc.)

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Hotel Manager vacancy in Al-Kuwait Kuwait


Job Title: Hotel Manager
Location: Al-Kuwait
Salary: 1600

We are seeking an experienced and qualified Hotel Manager to join our team in Al-Kuwait. The successful candidate will be responsible for managing all aspects of our hotel operations, including staff management, customer service, financial management and overall maintenance.

The ideal candidate will possess a degree in hospitality management or related field and have at least one year of relevant work experience. They must also be familiar with hotel industry regulations and standards. Excellent communication skills, both verbal and written, are essential for this role.

Responsibilities include but are not limited to:
• Overseeing the day-to-day operations of the hotel and ensuring that all systems are running smoothly
• Managing staff and delegating tasks accordingly
• Handling customer requests in a timely manner
• Monitoring financial performance of the hotel to ensure profitability
• Developing strategies to increase customer satisfaction levels
• Ensuring compliance with health and safety regulations
• Managing budgets for departments under your supervision

We welcome applications from foreign candidates with valid working visas. The salary offered is 1600 per month. If you feel you meet the requirements for this position, please send your CV along with a cover letter outlining your qualifications to us today!

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Join to apply for the General Manager - Marketing role at KDD

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Job Summary

As the General Manager of Marketing, you will play a key role in shaping and executing the marketing strategy across all markets where our company's products/brands are present. You will lead a dynamic team, ensuring alignment with business goals, fostering innovation, and driving brand success. The position demands a strategic thinker with extensive regional marketing experience, exceptional leadership skills, and the ability to communicate effectively in both English and Arabic.

Roles & Responsibilities

• Develop and implement robust marketing strategies to achieve business objectives.
• Provide visionary leadership, aligning marketing efforts with overall company goals.
• Lead and inspire a cross-functional team, including product managers, trade marketing professionals, advertising specialists, and market researchers.
• Foster a collaborative and high-performance culture within the marketing team.
• Leverage a minimum of 20 years of diverse marketing experience, with a preference for experience in the GCC region.
• Demonstrate a deep understanding of local market dynamics, consumer behavior, and industry trends.
• Drive brand-building initiatives and successfully launch new products to enhance market presence.
• Utilize innovative marketing approaches, including new-age media, to stay ahead of industry trends.
• Effectively communicate objectives, KPIs, and expectations to the marketing team.
• Comply with health and safety, lean and sustainability practices of KDD together with the regulations of the State of Kuwait when carrying out duties & responsibilities.
• Fluently bilingual in English and Arabic, with the ability to articulate a clear vision and roadmap to top management.

Required Education

• Bachelor's degree in Marketing and a master's degree in marketing or related field.
• Minimum of 20 years of progressive marketing experience, focusing on brand management and strategic marketing.
• Fluency in Arabic and English is a must.

Required Professional Skills

• Proven track record of building and managing successful brands, preferably in the GCC region.
• Strong leadership skills with experience managing cross-functional teams.
• Exceptional communication skills in both English and Arabic.
• Experience using data-driven insights to inform marketing strategies.
• Experience in FMCG Industry.

Seniority level

• Director

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Dairy Product Manufacturing

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Hotel Manager vacancy in Al-Kuwait, Kuwait

Job Summary

We are seeking an experienced Hotel Manager to oversee the daily operations of our hotel in Al-Kuwait. The ideal candidate will possess excellent leadership skills, attention to detail, and the ability to develop and implement strategies to increase occupancy rates and customer satisfaction. The Hotel Manager will report directly to the hotel owners.

Job Duties

1. Manage all aspects of hotel operations including staff recruitment, development and training, budgeting and forecasting, customer service, housekeeping, and sales and marketing initiatives.
2. Ensure adherence to all safety procedures at all times.
3. Monitor staff performance and provide feedback to maintain high service standards.
4. Develop strategies to increase occupancy rates while delivering excellent customer service.
5. Ensure all guests receive a high level of hospitality.
6. Analyze operational costs to maximize profits.
7. Enhance customer satisfaction through upselling services and amenities.
8. Liaise with suppliers to negotiate cost-effective contracts.

Qualifications

1. Bachelor's degree in Hospitality Management or a related field.
2. Minimum of 5 years' experience in hotel management.
3. Knowledge of local safety regulations.
4. Exceptional written and verbal communication skills.
5. Proven leadership abilities.

Salary

1600 USD/month

This job is currently active and accepting applications.

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