49 Telephone Support jobs in Kuwait

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep records of all conversations in our call center database in a comprehensible way
5. Meet personal/team qualitative and quantitative targets
6. Make use of available opportunity to sell or advertise products to customers
7. Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
8. Move complex issues or complaints to supervisors
9. Willing to work during extended odd hours and/or during holiday periods

Requirements and skills

1. Must have good knowledge of customer relationship or customer service practices
2. Strong phone and verbal communication skills along with active listening
3. Ability to multi-task, set priorities and manage time effectively
4. Good interpersonal skills to enable an easy flow with customers
5. Ability to work as part of a team if needed
6. Good data entry and typing abilities
7. A minimum of high school diploma
8. At least 2 years of work experience in a call center environment

To apply, kindly submit your CV in PDF format to .

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

• Comply with staffing schedules and break allowances


• Provide customers with accurate information at all times


• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time


• Create complaint tickets correctly, in adherence with policies and procedures


• Update the database with the most recent customer information


• Handle stressed, angry and confused customers in the most positive way possible


• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

• Prior experience in a customer service role


• Good communication skills


• Able to communicate in Arabic and English


• Good computer skills

Join to apply for the Team Leader - Call Center role at Alghanim Industries

Call Center Team Leader shall oversee activities of call center agents to ensure that all customer queries are handled effectively and professionally, whilst strengthening and maintaining excellent relations with customers. Call Center Team Leader shall be responsible to take initiative to resolve customer complaints effectively by understanding their complaint and routing to the concerned department head timely.

• Ensures that all calls are answered within predetermined time scales and are dealt with in a professional manner by the call agents.
• Manages all service requests and change requests for the client.
• Builds and maintains excellent customer relationships.
• Investigates and resolves customer problems with services rendered.
• Responds promptly to customer needs.
• Follows up with the customers by telephone and e-mail and ensures that their needs are met satisfactorily.
• Compiles customers requirements based on information received from meetings, calls, direct mail responses and other sources.
• Solicits customer feedback & analyze to rate level of customer satisfaction.
• Builds customer’s interest in the business offered by the company.
• Ensures the maintenance and updating of customer databases with changes and status of customers.
• Ensures the follow up of calls of the client including clerical duties which includes faxing, filling up paperwork as well as liaising with other departments.
• Achieves the highest level of customer satisfaction as well as grow company sales.

• Excellent oral & written communication skills both in English & Arabic.
• Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
• Pleasant with friendly manners. Strong interpersonal skills.
• High level of self-control. Excellent team player.
• Ability to make evaluative judgments.
• Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
• Excellent Computer skills and proficiency in MS Office Applications.
• 5-7 Years experience in similar position in a well known company.
• Flexibility on working hours.

Bachelor’s Degree

Mid-Senior level

Full-time

Customer Service

Motor Vehicle Manufacturing

Call center

Job Id :

• Minimum 2+ years of experience in a similar role.
• Fluent in English (Arabic reading & writing is a plus).
• Ability to work under pressure.
• Must be currently residing in Kuwait.
• Immediate joining preferred.
• 10 hours duty with 2 days off per month.

Basic Details

salary : 250 KD

Location : Shuwaikh , Kuwait

Qualification

Posted : 2 days ago

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

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Alternate Mobile : Not-Mentioned

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