84 Technical Support Engineer jobs in Kuwait
Technical Support Engineer
Posted 13 days ago
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Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
- To create and implement standards and guidelines for operations.
- Monitoring servers, all applications and services (FTP, Mail) continuously
- Performing preventive maintenance on servers regularly
- supporting daily operations and help development team to resolve issues
- Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
- Escalation of developmental issues to development team
- Any other duties as assigned by line manager/management
Technical Support Engineer
Posted 2 days ago
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Required Technical Support Engineer & Technician In Kuwait City - Guru Kuwait
Posted 7 days ago
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Job Description
Required Technical Support Engineer & Technician In Kuwait City. We are seeking a dynamic and eager-to-learn male individual to join our reputable organization. The ideal candidate will have a degree in Engineering/IT/Computer Science/ITI or a related field, as well as a strong desire to learn new things. Proficiency in telecommunications, switches, networking, and cabling is required, as is outstanding English communication skills. Proficiency in Arabic would be advantageous. Applicants must have a transferable residency permit. Please email your CV and a recent photo.
Salary range: 100-400 Kwd (no link provided with these advertisements).
#J-18808-LjbffrRequired Technical Support Engineer & Technician In Kuwait City - Guru Kuwait
Posted 2 days ago
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Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required
Posted 21 days ago
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Job Description
TO KNOW BEFORE APPLYING
- This position is based in Koweit ;
- Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
- 0 - 2 years of experience required ;
- Fluent in English & Arabic mandatory - written & spoken ;
- French is an advantage.
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
Description Of The PositionThe Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
- Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
- Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
- Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
- Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
- Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
- Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
- Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
- Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
- Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
- Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
- Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
- Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
- Bachelor degree in a related field ;
- 0-2 years of experience in a similar position ;
- Fluent in English & Arabic mandatory - written & spoken ;
- French is an advantage
Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required
Posted 2 days ago
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Job Description
This position is based in Koweit ; Temporary contract offered - 6 months (no freelance contract nor expatriation) ; 0 - 2 years of experience required ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage. Who We Are
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications. We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly. As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company. Description Of The Position
The Multicanal Customer Support Agent (CSA) at Capago has the following objectives: Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants. Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants. Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction. Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes. Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations Account management: Accessing and updating applicant account information (application history, appointment dates, etc.). Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations. Skills
Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy. Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service. Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities. Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality. Diploma & Experience
Bachelor degree in a related field ; 0-2 years of experience in a similar position ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage
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Position Available: Technical Engineer & Supervisor
Posted 6 days ago
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Job Description
A well-established CCTV and Networking company is seeking a Technical Engineer. Candidates with a valid driving license and a minimum of 2 years of relevant experience are preferred. However, fresh engineering graduates are also encouraged to apply.
Interested applicants may send their CVs to .
Basic Details:
Location: Sharq, Kuwait
Qualification: Not specified
Job Type: Full-Time
Company: Kuwait Jobs
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Position Available: Technical Engineer & Supervisor
Posted 2 days ago
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. Basic Details: Location:
Sharq, Kuwait Qualification:
Not specified Job Type:
Full-Time Company:
Kuwait Jobs
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GIS Support Engineer
Posted 2 days ago
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Job Description
Responsibilities
- Assisting the users in generating the required map-based reports from the System.
- Assisting hardware engineers in resolving System related issues.
- Providing advice, information and GIS related hands-on training to users on System functions.
- Documenting details of all changes and customizations made to the System.
- Providing other support services as instructed from time to time by the Superintendent.
- Delivering awareness sessions periodically to the users in all Company sites.
Requirements
- Minimum six (6) years' experience in ESRI Products and solutions.
- Minimum of eight (8) years' experience in System software support and user training.
- Certified in Windows 2016 Server and/or related areas.
- Well skilled in SQL database administration.
- ESRI Technical Certification in Desktop Domain & Comp TIA CTT+ Certification.
Education
- BS. in computer engineering/computer science or related areas.
Generic & Specific Skills:
• Shall be able to read, write and speak English language freely.
Software Support Engineer
Posted 3 days ago
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Support Engineer to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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