66 Team Management jobs in Kuwait

JOB PURPOSE:

Trainees will undergo a 6-month development program divided into three phases.

Phase One (1 months):

• Introduction and department orientation
• Develop basic future role capabilities
• Create a wider understanding on the banking and financial industry.

Phase Two (3 months):

• Get to know the business
• Apply future role capabilities
• Internal and external department orientation
• Critical learning experiences

Phase Three (2 months):

• Ownership and accountability
• Build a competent level of future role capabilities
• Basic leadership training

KEY ACCOUNTABILITIES:

Generic Accountability

• Gains knowledge and experience required to be competent in their future suitable roles under direction of experienced personnel by performing the following duties.
• Receives training and performs duties in several departments that are customized to the development plan.
• Learns line and staff functions, operations, management viewpoints and Bank policies and practices that affect each phase of business.
• Monitors performance progress with management and key trainers.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree, majoring in Banking, Finance, Accounting, Economics and Business (or any degree of interest to FAB)
• Minimum 0-1 years’ experience in a similar role with a proven track record
• Strong written, verbal, analytical and presentation skills
• Ability to interact effectively with a wide range of staff throughout the company
• Position requires proficiency in Word, Excel, and PowerPoint and added preference to Access

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Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

About Us About the Role

Product development professionals assist in executing the roadmap tasks agreed by all stakeholders. This includes evaluation, coordination, implementation, and launching new products while maintaining their health in the market. He/she also manages products' revenue and usage in line with company strategy and objectives. The product development professional also contributes to assisting and coaching teammates with daily tasks and overall portfolio management. Responsibilities: Manage & monitor current mass product life cycle (sales, usage & revenue) with ongoing reports. Develop or enhance new product/services that increase revenue. Manage lifecycle of product or service and coordinate with consumer and B2B for positioning and stimulation. Coordinate with pricing to build the business case and the price scheme of the Device Services that will be offered to Zain customers. Coordinate with Marcom to build the proper campaign that will build awareness and stimulate revenue of the product or service that will be offered to Zain customers. Monitor competitors' services and provide reports on a regular basis. Be aware of market trends and technologies, as well as competition implications in the market. Monitor market prices and ensure our prices are always competitive. Create special promotions with our partners (marketing collaborations with investment). Own and implement the overall products roadmap. Follow up on projects with MARCOM, CCRD, IT, Networks, Sales, and Customer Care. Ensure proper implementation. Negotiate with procurement to gather the best price for our customers. Ad-Hoc projects that consist of operational or analytical follow-ups not directly linked to the employee's scope of work or responsibilities. Introduce new revenue streams with new product categories related to Zain services and offerings. What We Need From You

Skills: Advanced knowledge in Excel. Advanced knowledge in Presentation Skills. Knowledge of network services. Written & Oral communication and documentation skills. Advanced knowledge of the devices market. Experience working with Devices/Products. Bachelor’s Degree required in Business or a related field; Master’s in business/MBA preferred. Years Of Experience: 0-3 About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

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Dar Al Salam Educational Co. WLL | Full time

Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022

Responsibilities:

• Overseeing and supervising employees and all activities of the purchasing department.
• Preparing plans for the purchase of equipment, services, and supplies.
• Following and enforcing the company's procurement policies and procedures.
• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Managing inventories and maintaining accurate purchase and pricing records.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Maintaining good supplier relations and negotiating contracts.
• Researching and evaluating prospective suppliers.
• Preparing budgets, cost analyses, and reports.

Department Goals:

• Adhere to company policies, procedures, and ethics codes and ensure that they are communicated and implemented within the department.
• Assist in implementing procurement policies and procedures within the school.
• Assist in implementation and coordination of all supply related activities for its smooth functioning.
• Customer satisfaction.

Individual Goals:

• Attain more knowledge in the field of procurement management as well as other functions in the company.

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Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.

About the Role

Enterprise Value Management Analyst focuses on customer value management (CVM) within the telecom and B2B business landscape. The role is ideal for an experienced data analyst who thrives in a data-driven environment, working to uncover insights and drive revenue growth. This position offers the opportunity to contribute to strategic initiatives, identify new revenue streams, and support the culture of data-driven decision-making.

Responsibilities:

1. Data Analysis: Perform advanced data analysis to identify customer behavior patterns, revenue opportunities, and market trends.
2. Customer Value Management (CVM): Support the development and execution of CVM strategies to enhance customer lifetime value and retention.
3. Revenue Optimization: Use statistical methodologies to analyze and identify new revenue streams and growth opportunities.
4. Advanced Analytics: Apply predictive modeling, segmentation, and data visualization techniques to derive actionable business insights.
5. Campaign Effectiveness: Evaluate marketing campaigns' performance and provide data-backed recommendations for improvement.
6. Stakeholder Collaboration: Work closely with cross-functional teams to present insights and contribute to data-driven decision-making.

What We Need From You

To be considered for the position, you will need to meet all of the below requirements:

1. 3–5 years of experience as a data analyst, preferably in telecom, B2B, or related industries.
2. Bachelor’s degree in Data Science, Statistics, Computer Science, Mathematics, Economics, or a related field. A Master’s degree is a plus.

Skills:

1. Proficiency in Python, R, and SAS for statistical modeling and data analysis.
2. Strong SQL skills for querying and manipulating large datasets.
3. Experience with data visualization tools like Tableau, Power BI, or similar platforms.
4. Knowledge of ETL processes and familiarity with cloud platforms such as AWS, GCP, or Azure is an advantage.
5. Proficiency in statistical techniques (e.g., regression analysis, clustering, forecasting).
6. Experience in predictive modeling and customer segmentation.
7. Understanding of database marketing, campaign analytics, and CRM tools.
8. Familiarity with telecom or B2B customer lifecycle and market dynamics is highly preferred.
9. Strong problem-solving and critical-thinking abilities.
10. Excellent communication skills to present complex data insights in a clear and concise manner.
11. Detail-oriented and organized, with the ability to manage multiple priorities effectively.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

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The **Traffic Management Supervisor** supervises work activities of Traffic Management personnel engaged in movement of GPMS - Prepositioned cargo via land, air and sea. Responsible for training, establishing and maintaining effective outbound and receiving planning functions. Monitors cargo operations using Logistics Tool Suite (LTS), Global Freight Management (GFM), Cargo Movement Operating System (CMOS), Integrated Logistics System Supply (ILS-S), Global Air Transportation Execution System (GATES), Integrated Computerized Deployment System (ICODES), Integrated Booking System (IBS), Joint Container Management System (JCM), Wood Packaging Materials (WPM) Management Toolset, Global Asset Reporting Tool (GART) and web-based tracking systems such as Integrated Data Environment/Global Transportation Network Convergence (IGC), Radio Frequency Identification (RFIDITV) Tracking Portal, Global Decision Support Systems (GDSS-2) and Single Mobility System (SMS) to ensure In-transit Visibility (ITV) within the Defense Transportation System (DTS). Must be able to complete AMMO-43, Intermodal Dry Cargo Container/CSC Reinspection, AMMO-62, Technical Transportation of Hazardous Materials Distance Learning Courses and WPM certification/recertification web-based training. Ensures all shipments comply with the International Trade and Arms Regulation (ITAR). Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).
**Principal Accountabilities**
+ Schedules work priorities based on day-to-day Traffic Management Operations, Global Prepositioned Material Services (GPMS) Taskers, Executive Coordination Agency (ECA) Taskers, Primary Contracting Office (PCO) and Administrative Contracting Office (ACO) Taskers.
+ Develops work standards; identifies training deficiencies; develops training plans; provides training and supervision for personnel using automated computer programs to process freight & web-based systems to provide in transit Visibility.
+ Checks for completeness and accuracy. Verifies the Nomenclatures, Quantity, Transportation Control Numbers (TCN), Transportation Account Code (TAC), Consignor and Consignee Codes, Hazardous/Classified materials, ITARS certifications and other essential transportation data.
+ Properly classifies freight, selects commodity codes, selects the most efficient mode of shipment and controls obligations for government transportation funds.
+ Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo and Maintains Manifest and TCN logs.
+ Uses automated computer systems to process and document to accurately input the Transportation Control Numbers, Transportation Accounting codes, consignor and consignee codes and other essential transportation data into CMOS, GATES or IBS.
+ May perform System Administrator duties.
+ Inspects Hazardous Materials to ensure proper packaging, marking, labeling, documentation and certification in accordance with applicable Dangerous Goods Regulations (AFMAN 24-604, 49 Code of Federal Regulation, Internal Air Transport Association (IATA) and International Maritime Dangerous Goods (IMDG).
+ Inspects, accepts and inventories all incoming freight and containers for overages, shortages and damage before acceptance. When required, initiate and complete DD Form 361, Transportation Discrepancy Report (TDR).
+ Provides asset visibility and real-time view to track customer queries using IGC, RFID-ITV, GDSS2 or SMS.
+ Prepares shipping documents and Movement Requests for international and domestic shipments between sites and container movements from the Sea Port of Embarkation (POE) to the Sea Port of Debarkation (POD) shipped by surface or sealift.
+ Performs Port Handling and Inland Transportation (PHIT) and ensures the subcontractor performs all duties and responsibilities according to the Statement of Work (SOW). Inspects and documents each shipment for contract compliance on a Customer Service Survey form.
+ Processes Export Traffic Release Requests (ETRR) for sealift shipments using Surface Deployment Distribution Command (SDDC) - Integrated Booking System (IBS).
+ Performs Host Country customs clearances and liaises with Military Host country Ministries on Import and Export for Border Customs Clearances, Airport Customs Clearances and Seaport Clearances.
+ Selects and initiates contact with local carriers to arrange appropriate transport equipment for containers, classified, sensitive, hazardous or outsized shipments based on the size, weight, commodity description, freight classification, required delivery date, priority or other special requirements.
+ Loads/unloads 463L pallets, equipment, vehicles and ISO containers from flat-bed/low-bed trucks. May assist in loading/unloading military vessels at the seaport.
+ Performs Pallet and Net Manager duties by inspecting, issuing, accounting for, controlling, reporting and maintaining operational stock levels of 463L pallets, nets and other tie-down equipment located on-site.
+ Performs WPM custodian duties by inspecting, certifying, record keeping and reporting the receipt and usage requirements.
+ Performs CCO duties by completing the monthly container inventory, ensuring all containers located on-site are inventoried between the 1st and 30th day of each month.
+ Reports all lost, damaged, destroyed and modified containers to the CCA within 12 hours of discovery.
+ Performs container inspections and reports findings on the DA 2404 equipment inspection and maintenance worksheet.
+ Receives/Ships all containers in JCM within 12 hours of receipt or departure.
+ Prepares, inspects, reviews and submits Preload Plans, Hazardous Materials Diplomatic Clearances (HAZDIP) and other documents to facilitate air movement.
+ Inspects cargo documentation and certifies that cargo is built correctly and airworthy.
+ Performs weighing of cargo, vehicles and outsized cargo to determine the center of balance for rolling stock and ensures cargo dimensions are within pallet and aircraft limitations.
+ Determines cargo configuration, shoring and aircraft loading requirements in accordance with Air Transportability Test Loading Activity Certifications (ATTLA).
+ Assists the Air Terminal Supervisor or load team chief with selecting, assembling, palletizing and transporting cargo loads to and from aircraft and storage areas.
+ Assists in loading, unloading and servicing aircraft. Ensuring cargo loads are secure and tied down.
+ Safely transports and handles explosives.
+ Assists the Air Terminal Supervisor with passenger service procedures, check-in, manifest passengers and baggage and perform security checks. May assist in loading/unloading passengers and baggage from aircraft.
+ Implements, documents and controls quality, environmental and safety programs.
+ Prepares and handles cargo in accordance with all prescribed regulations, instructions, technical orders and procedures.
+ Accomplishes receiving process for all inbound cargo functions of MILSTRIP and NON-MILSTRIP shipments addressed to the host installation SRAN IAW with regulation.
+ Maintains Technical Orders, publications, forms and files required for Traffic Management operations.
+ Compiles data and submits reports and other correspondence as required.
+ Performs other duties as assigned.
+ Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.
**Minimum Requirements**
+ Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel and Word programs.
+ Excellent organizational skills and the ability to effectively work under pressure and strict timelines required.
+ Ability to maintain an effective working relationship with coworkers, including multi-national staff and external and internal customers is required.
+ Must be able to communicate clearly and concisely, orally and in writing to coworkers and customers while maintaining Communication Security (COMSEC), Operational Security (OPSEC) and Computer Security (COMPUSEC).
+ Will be required to receive training and operate material handling equipment.
+ Knowledge and understanding of MHE equipment operations and associated hazards required.
+ Must possess a valid home country driver's license and ability to obtain host nation driver's license.
+ High School diploma or equivalent required.
+ Minimum of three years of experience in Traffic Management (TMO)/Air Freight operations or associate degree in a related field of study required.
+ Experience may include but is not limited to import/export, freight acceptance, preparation, handling, cargo shipping/receiving by surface, sea and air, data records, container management, customer service, cargo operating computer systems or other related experience.
+ Experienced in aircraft cargo loading/unloading and cargo tie-down restraint procedures, palletizing cargo on single or multiple 463L pallets using side and top nets, straps, chains and devices for restraint.
+ Must possess a current HAZMAT Certification in accordance with AFMAN 24-604 or ability to obtain it upon acceptance of the position.
+ Must be eligible to obtain and maintain a US Secret Security Clearance.
+ Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.
+ Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.
+ Ability to travel domestically and internationally.
**Preferred Qualifications**
+ Knowledge of related shipping/receiving procedures and the ability to detect/report problems to appropriate personnel preferred.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

Dar Al Salam Educational Co. WLL | Full time Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022 Responsibilities:

Overseeing and supervising employees and all activities of the purchasing department. Preparing plans for the purchase of equipment, services, and supplies. Following and enforcing the company's procurement policies and procedures. Reviewing, comparing, analyzing, and approving products and services to be purchased. Managing inventories and maintaining accurate purchase and pricing records. Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc. Maintaining good supplier relations and negotiating contracts. Researching and evaluating prospective suppliers. Preparing budgets, cost analyses, and reports. Department Goals:

Adhere to company policies, procedures, and ethics codes and ensure that they are communicated and implemented within the department. Assist in implementing procurement policies and procedures within the school. Assist in implementation and coordination of all supply related activities for its smooth functioning. Customer satisfaction. Individual Goals:

Attain more knowledge in the field of procurement management as well as other functions in the company.

#J-18808-Ljbffr

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. About the Role

Enterprise Value Management Analyst focuses on customer value management (CVM) within the telecom and B2B business landscape. The role is ideal for an experienced data analyst who thrives in a data-driven environment, working to uncover insights and drive revenue growth. This position offers the opportunity to contribute to strategic initiatives, identify new revenue streams, and support the culture of data-driven decision-making. Responsibilities: Data Analysis:

Perform advanced data analysis to identify customer behavior patterns, revenue opportunities, and market trends. Customer Value Management (CVM):

Support the development and execution of CVM strategies to enhance customer lifetime value and retention. Revenue Optimization:

Use statistical methodologies to analyze and identify new revenue streams and growth opportunities. Advanced Analytics:

Apply predictive modeling, segmentation, and data visualization techniques to derive actionable business insights. Campaign Effectiveness:

Evaluate marketing campaigns' performance and provide data-backed recommendations for improvement. Stakeholder Collaboration:

Work closely with cross-functional teams to present insights and contribute to data-driven decision-making. What We Need From You

To be considered for the position, you will need to meet all of the below requirements: 3–5 years of experience as a data analyst, preferably in telecom, B2B, or related industries. Bachelor’s degree in Data Science, Statistics, Computer Science, Mathematics, Economics, or a related field. A Master’s degree is a plus. Skills: Proficiency in Python, R, and SAS for statistical modeling and data analysis. Strong SQL skills for querying and manipulating large datasets. Experience with data visualization tools like Tableau, Power BI, or similar platforms. Knowledge of ETL processes and familiarity with cloud platforms such as AWS, GCP, or Azure is an advantage. Proficiency in statistical techniques (e.g., regression analysis, clustering, forecasting). Experience in predictive modeling and customer segmentation. Understanding of database marketing, campaign analytics, and CRM tools. Familiarity with telecom or B2B customer lifecycle and market dynamics is highly preferred. Strong problem-solving and critical-thinking abilities. Excellent communication skills to present complex data insights in a clear and concise manner. Detail-oriented and organized, with the ability to manage multiple priorities effectively. About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

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Field:

Finance

Contract Type:

Full Time - Permanent

Location:

Closing Date:

01-Oct-2025

The Company

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success

The Role

Lead the activities of a team responsible for timely and innovation analysis of customer usage trends to prevent revenue leakage owing to fraudulent measures.

Key Accountabilities & Responsibilities

Take proactive measures and constantly monitor the revenue streams and implement Proactive checks to prevent fraud.

Support the product development team making suggestions where vulnerabilities are noted in the launch of a new product.

Develop and implement strategies which are risk averse

Proactively identify probable process gaps and minimize possible fraud areas across the billing and network elements and work with involved parties to ensure future revenues are assured.

Manage the Fraud Management System and ensure the rules are constantly updated and timely checks are put in place.

Maintain a log of all the different types of telecom frauds and report on any losses incurred during regular periods.

Keep updated with different fraud scenarios with the help of GSM Association’ Fraud Forum and other Online Sources

Initiate and conclude systematic investigations on suspected transactions and cases.

Identify “hot spots” within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.

Advise Managers of any significant deviation from established process or any procedural default to take appropriate action on time.

Establish and implement policies, procedures and the approach to manage internal fraud and abuse. Implement and manage tools and techniques which aid the internal fraud control proactively.

Ensure that the rules are constantly updated in the Fraud Management System (FMS) and timely checks are put in place.

Develop controls and coordinate with various teams in the company to monitor excessive usage of services such as roaming, voice, data etc. which may lead to possible misuse or fraud.

Assist the Management in conducting investigations on possible fraudulent activities or assigned tasks.

Establish and implement policies, procedures and approach to effectively partner with other departments and change management function to perform quality assurance testing on key processes and system changes which impact the recording, processing of revenue (and cost) producing events.

Assist in formulating a company-wide strategy and develop processes to detect and analyse fraud and close process gaps (in coordination with PMO and Internal Audit).

Constantly monitor the Customers (Postpaid/Prepaid/Data/Roaming) usage to identify any anomaly and carry out effective analysis of data to come out with corrective actions & reports.

Monitor and assess the need for changes to the fraud and credit control process and procedures and assist in the preparation of proposals to make those changes.

Monitor and assess the need for changes to the Fraud Management

Monitor and control usage on test SIMS, discounts, waivers, promotions and updates / amendments of subscriber and system information (BSCS, RAS, Voucher and Oracle Financial etc.)

Assist in designing and implementing processes that will enable Ooredoo to identify potential risk areas and deal with these risks.

Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.

Regular and timely escalation of revenue leakages/ fraud/process gaps.

Provide regular reports on risk / fraud to Management on concerning progress made, outlining the quantified benefit to the organization and the outcomes.

Provide analysis and summaries of information as directed ensuring key issues brought to the attention of Management.

Monitor control reports on fraud instances and performance of the FMS on a regular basis.

Identify weaknesses and improve controls by developing systems and reports of irregularities (control reports) to management.

Identify and undertake investigation into discrepancies or shortage of information / data and either take action or reports issues to Management

Identify and prepare control reports to monitor revenue streams and process failures.

Ensure NRTRDE/HUR from roaming partners is received for action by the team.

Ensure all system alarms are closed on time.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.

Provide identify and undertake investigation into discrepancies or shortages of information / data and either take action or report issues to the Management

Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.

Responsible for setting up Fraud Management function for Subsidiary business, understanding products with risks for FT, mapping best practices across industry to define FM strategy and building controls for this business

Proactively take responsibility for self-improvement by staying well - informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by direct supervisor or any other superiors.

Qualifications

Master’s Degree qualification with appropriate registration with a recognized professional institute

6 – 8 years of experience in Telecom with min 4 years of experience in the Fraud Management with 2 years in Supervisory Role.

Working Knowledge in a Fraud Management System (Like Subex FMS, Etc.)

Excellent command of both written and verbal English, Arabic would be an advantage.

Good knowledge of MS Office applications like Excel, Word etc.

Good knowledge in SQL and PLSQL

Job specific technical Skills

Strong Management Skills

High Analytical skills and lateral thinking

Highly Computer Literate

Good Communication Skills

Note: you will be required to attach the following: #J-18808-Ljbffr