32 Team Leader Help Desk jobs in Kuwait

IT Help Desk Support

American International University –

Kuwait City Classification:Professional/Technical Reports to:Director of IT Job description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment. Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server. Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application. Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Must have training certificate(s) related to IT Help Desk Support Must have 3 to 5 years of professional experience administering help desk About American InternationalUniversity

: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English. For more information about AIUvisit:

Job Overview

Job Title: Help Desk Technical Tier I Support

Location: Camp Arifjan, Kuwait

Job Responsibilities

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.

1. Perform laptop imaging and deployment.
2. Conduct basic IP and network connectivity troubleshooting.
3. Create and manage user accounts within a Microsoft domain environment.
4. Add and remove computers from the domain.
5. Assign users to appropriate groups and apply necessary permissions.
6. Create and manage Exchange mailboxes.
7. Diagnose and resolve user email-related issues.
8. Troubleshoot and configure printers, including mapping shared printers.
9. Document all support actions and troubleshooting steps for reporting and tracking purposes.

Minimum Qualifications

1. An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
2. Due to the nature of the work and contract requirements, US Citizenship is required.
3. Must have a minimum of seven (7) years of experience with IT systems.
4. Must have a minimum of four (4) years in IT customer support.
5. Must have a minimum of two (2) years experience in a military environment.
6. Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
7. Able to travel to support mission up to 10%.

Education

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

About Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

#J-18808-Ljbffr

Job Overview Job Title:

Help Desk Technical Tier I Support

Location:

Camp Arifjan, Kuwait

Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.

Perform laptop imaging and deployment.

Conduct basic IP and network connectivity troubleshooting.

Create and manage user accounts within a Microsoft domain environment.

Add and remove computers from the domain.

Assign users to appropriate groups and apply necessary permissions.

Create and manage Exchange mailboxes.

Diagnose and resolve user email-related issues.

Troubleshoot and configure printers, including mapping shared printers.

Document all support actions and troubleshooting steps for reporting and tracking purposes.

Minimum Qualifications

An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).

Due to the nature of the work and contract requirements, US Citizenship is required.

Must have a minimum of seven (7) years of experience with IT systems.

Must have a minimum of four (4) years in IT customer support.

Must have a minimum of two (2) years experience in a military environment.

Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.

Able to travel to support mission up to 10%.

Education Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:

. #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

#J-18808-Ljbffr

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

IT SUPPORT

Job Id :

×

Please enter details to report job

Name*

Email*

Reason to report

Description

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve user incidents in a timely and professional manner.
• Document and track issues using a helpdesk/ticketing system.
• Install, configure, and maintain user PCs, printers, and software.
• Educate users on IT best practices and company policies.
• Escalate unresolved issues to system administrator or application specialist.
  
  

Qualifications And Skills

• Diploma or Bachelor’s in IT or a related field.
• 1–2 years experience in technical support or IT helpdesk role.
• Familiarity with Windows OS, Microsoft Office, and basic networking.
• Strong communication and customer service skills.
• Fluency in English and Arabic is a plus.
  
  

Send email to:

Basic Details

Qualification

Posted : 4 days ago

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : #J-18808-Ljbffr

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.

Responsibilities

• Perform laptop imaging and deployment.
• Conduct basic IP and network connectivity troubleshooting.
• Create and manage user accounts within a Microsoft domain environment.
• Add and remove computers from the domain.
• Assign users to appropriate groups and apply necessary permissions.
• Create and manage Exchange mailboxes.
• Diagnose and resolve user email-related issues.
• Troubleshoot and configure printers, including mapping shared printers.
• Document all support actions and troubleshooting steps for reporting and tracking purposes.

Minimum Qualifications:

• An Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Must have a minimum of seven (7) years of experience with IT systems.
• Must have a minimum of four (4) years in IT customer support.
• Must have a minimum of two (2) years experience in a military environment.
• Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP.
• Able to travel to support mission up to 10%.

Education:

• Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
• Select.

Voluntary Self-Identification of Disability

Form CC-305

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OMB Control Number

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Diabetes
• Disability examples continue as listed in the original text.

Disability Status Select.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Description:

C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities

Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications:

An Active, in-scope US Government issued

Secret

clearance. Due to the nature of the work and contract requirements,

US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. Able to travel to support mission up to 10%. Education:

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience. Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select. Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability examples continue as listed in the original text. Disability Status Select. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

Job Id :

×

Please enter details to report job

Name*

Email*

Reason to report

Description

Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

Send email to:

Basic Details

Qualification

Posted :

4 days ago

Job Type :

Full-Time

Company :

Kuwait Jobs

Contact Info

Mobile :

Not-Mentioned

Alternate Mobile :

Not-Mentioned

Email :

#J-18808-Ljbffr

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

Help Desk Technical Tier I Support personnel perform a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

Responsibilities

• Candidate must be prepared to live and work in the country of Kuwait.
• Must be willing and able to work up to 60 hours per week.
• Must be willing and able to work all shifts, including nights and weekends.
• Field trouble calls via the phone and computer trouble ticketing system.
• Perform laptop imaging.
• Perform basic IP troubleshooting.
• Build user accounts on the domain.
• Add and remove computers from a Microsoft domain environment.
• Assign user accounts to appropriate groups and permissions.
• Build exchange mailboxes.
• Troubleshoot user email issues.
• Troubleshoot printers and map shared printers.
• Document trouble calls and computer/network actions for reporting purposes.
• Participate in daily and weekly workplace meetings, as required.
• Abide by all corporate, Government, and local labor laws and regulations.
• Apply performance standards and quality control standards as directed by Standard Operating Procedures.
• Abide by all safety and security rules and regulations.
• Perform other duties related to the job position.
  
  

This Position Requires

• US Citizenship
• US DOD Secret Clearance
• A valid current US Passport
  
  

Required Certifications - Must possess one (1) of the following certifications:

• A+ CE
• CCNA-Security
• Network+ CE
• CND
• SSCP
• Must maintain active certification throughout employment
  
  

Additional Requirements

• An Associate’s degree in Networking is preferred.
• Minimum seven (7) years of professional work experience with IT systems.
• Minimum four (4) years of professional work experience in IT customer support.
• Minimum two (2) years of experience in a military environment.
• In lieu of degree, must possess eleven (11) years of related specialized work experience.
• Effective interpersonal and communication (written and verbal) skills.
  
  

DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. #J-18808-Ljbffr

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

Help Desk Technical Tier I Support

personnel perform a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

Responsibilities

Candidate must be prepared to live and work in the country of Kuwait. Must be willing and able to work up to 60 hours per week. Must be willing and able to work all shifts, including nights and weekends. Field trouble calls via the phone and computer trouble ticketing system. Perform laptop imaging. Perform basic IP troubleshooting. Build user accounts on the domain. Add and remove computers from a Microsoft domain environment. Assign user accounts to appropriate groups and permissions. Build exchange mailboxes. Troubleshoot user email issues. Troubleshoot printers and map shared printers. Document trouble calls and computer/network actions for reporting purposes. Participate in daily and weekly workplace meetings, as required. Abide by all corporate, Government, and local labor laws and regulations. Apply performance standards and quality control standards as directed by Standard Operating Procedures. Abide by all safety and security rules and regulations. Perform other duties related to the job position.

This Position Requires

US Citizenship US DOD Secret Clearance A valid current US Passport

Required Certifications - Must possess one (1) of the following certifications:

A+ CE CCNA-Security Network+ CE CND SSCP Must maintain active certification throughout employment

Additional Requirements

An Associate’s degree in Networking is preferred. Minimum seven (7) years of professional work experience with IT systems. Minimum four (4) years of professional work experience in IT customer support. Minimum two (2) years of experience in a military environment. In lieu of degree, must possess eleven (11) years of related specialized work experience. Effective interpersonal and communication (written and verbal) skills.

DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. #J-18808-Ljbffr