30 Systems Support jobs in Kuwait

Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an Installation Access Control/Defense Biometrics Identification Systems Support Professional to join the team in Kuwait

*Please note this position is contingent upon position vacancy.*

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Manage the Defense Biometrics Identification System. Perform a variety of duties directly related to the development and/or management of the Installation Access Control Program supporting the mission of the major command.- Manage the Program that extend sfrom the HQ staff level over several echelons to field units, and present very considerable complexities due to their structuring and extensive relationships (functional and financial).- Analyze a variety of complex and extensive policies, plans, regulations, and other higher-level guidance to determine overall impacts on specific program areas and functions of the Installation Access Control Program.- Develop guidance, objectives, policies, plans, and procedures regarding the management of the Installation Access Control Program. Review superior, lateral, and subordinate command decisions on and/or interpretation of supplied guidance to assess their impact on the Installation Access Control Program. Perform review and analysis to ensure that resources supplied to subordinate commands are used in the most efficient and cost-effective manner.- Review and analyze a variety of other types of documents to ensure consistency between and among these and the organization’s functions.- Perform supply justification, prioritization, and cost guidance for Installation Access Control Program resources funding.- Serve as subject matter expert on the Installation Access Control Program. Reconcile Installation Access Control Program.

Qualifications

Candidates must have:

- Thorough understanding of USAFCENT Installation Access Control Programs (IACS), goals, and objectives, and understand the interrelationships of individual programs in regards to other programs and functions.

- Skill in formal and informal briefings, negotiations, and training to senior staff members, USAFCENT commanders and end-users of regulations and IACS. Prepare information papers for dissemination throughout the USAFCENT Theater of operations, as needed.

- Proficiency in the use of Microsoft Office.

- Three (3) years of experience and knowledge of USAFCENT Installation IACS.

- A current state and Government Driver’s License.

- Active Secret Clearance

All employees must successfully pass all medical screening as required per CENTCOMdeployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

• Pending criminal or civil charges (including divorce/child custody proceedings)


• Felony arrest record


• Alcohol related arrest in the last five years


• Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)


• Any type of involvement in hate crimes


• History of violence


• Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans


• Life Insurance


• Short Term Disability insurance (where applicable)


• Voluntary ancillary benefit options


• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

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Overview

At ITA International, we ’ re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. With a global presence and a passionate team of over 200 ITAers, we ’ re driven by mission success for our customers, “ In The Arena. ” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. Join our impactful journey at ITA International. As Theodore Roosevelt said, “ The credit belongs to the man who is actually in the arena. ” We ’ re here, standing beside our customers , ready to serve and succeed. ITA is seeking an Installation Access Control/Defense Biometrics Identification Systems Support Professional to join the team in Kuwait Please note this position is contingent upon position vacancy.

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9 th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS. The Contractor Shall Manage the Defense Biometrics Identification System. Perform a variety of duties directly related to the development and/or management of the Installation Access Control Program supporting the mission of the major command. Manage the Program that extends from the HQ staff level over several echelons to field units, and present very considerable complexities due to their structuring and extensive relationships (functional and financial). Analyze a variety of complex and extensive policies, plans, regulations, and other higher-level guidance to determine overall impacts on specific program areas and functions of the Installation Access Control Program. Develop guidance, objectives, policies, plans, and procedures regarding the management of the Installation Access Control Program. Review superior, lateral, and subordinate command decisions on and/or interpretation of supplied guidance to assess their impact on the Installation Access Control Program. Perform review and analysis to ensure that resources supplied to subordinate commands are used in the most efficient and cost-effective manner. Review and analyze a variety of other types of documents to ensure consistency between and among these and the organization’s functions. Perform supply justification, prioritization, and cost guidance for Installation Access Control Program resources funding. Serve as subject matter expert on the Installation Access Control Program. Reconcile Installation Access Control Program.

Qualifications

Candidates must have: Thorough understanding of USAFCENT Installation Access Control Programs (IACS), goals, and objectives, and understand the interrelationships of individual programs in regards to other programs and functions. Skill in formal and informal briefings, negotiations, and training to senior staff members, USAFCENT commanders and end-users of regulations and IACS. Prepare information papers for dissemination throughout the USAFCENT Theater of operations, as needed. Proficiency in the use of Microsoft Office. Three (3) years of experience and knowledge of USAFCENT Installation IACS. A current state and Government Driver’s License. Active Secret Clearance All employees must successfully pass all medical screening as required per CENTCOM deployment standards. Under The 9AF ESFS Contract, All Applicants Are Subject To An In-depth Background Check To Ensure Regulation Compliance. Eligible Applicants Will Not Have Any Of The Following Pending criminal or civil charges (including divorce/child custody proceedings) Felony arrest record Alcohol related arrest in the last five years Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency) Any type of involvement in hate crimes History of violence Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit And Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including: Medical, dental and vision plans Life Insurance Short Term Disability insurance (where applicable) Voluntary ancillary benefit options 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

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Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an Installation Access Control/Defense Biometrics Identification Systems Support Professional to join the team in Kuwait

*Please note this position is contingent upon position vacancy.*

Responsibilities The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Manage the Defense Biometrics Identification System. Perform a variety of duties directly related to the development and/or management of the Installation Access Control Program supporting the mission of the major command.- Manage the Program that extend sfrom the HQ staff level over several echelons to field units, and present very considerable complexities due to their structuring and extensive relationships (functional and financial).- Analyze a variety of complex and extensive policies, plans, regulations, and other higher-level guidance to determine overall impacts on specific program areas and functions of the Installation Access Control Program.- Develop guidance, objectives, policies, plans, and procedures regarding the management of the Installation Access Control Program. Review superior, lateral, and subordinate command decisions on and/or interpretation of supplied guidance to assess their impact on the Installation Access Control Program. Perform review and analysis to ensure that resources supplied to subordinate commands are used in the most efficient and cost-effective manner.- Review and analyze a variety of other types of documents to ensure consistency between and among these and the organization’s functions.- Perform supply justification, prioritization, and cost guidance for Installation Access Control Program resources funding.- Serve as subject matter expert on the Installation Access Control Program. Reconcile Installation Access Control Program.

Qualifications Candidates must have:

- Thorough understanding of USAFCENT Installation Access Control Programs (IACS), goals, and objectives, and understand the interrelationships of individual programs in regards to other programs and functions.

- Skill in formal and informal briefings, negotiations, and training to senior staff members, USAFCENT commanders and end-users of regulations and IACS. Prepare information papers for dissemination throughout the USAFCENT Theater of operations, as needed.

- Proficiency in the use of Microsoft Office.

- Three (3) years of experience and knowledge of USAFCENT Installation IACS.

- A current state and Government Driver’s License.

- Active Secret Clearance

All employees must successfully pass all medical screening as required per

CENTCOM deployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

Pending criminal or civil charges (including divorce/child custody proceedings)

Felony arrest record

Alcohol related arrest in the last five years

Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)

Any type of involvement in hate crimes

History of violence

Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

Medical, dental and vision plans

Life Insurance

Short Term Disability insurance (where applicable)

Voluntary ancillary benefit options

401k retirement benefits with employer matching contributions

Application and Employment at ITA International ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client’s needs to offer the best solutions.

NBK Wealth is recruiting for a Senior Officer - System Administration for its Information Technology team in Kuwait.

Role Summary:

You will be responsible for installing, configuring, and maintaining our server and systems architecture, diagnosing hardware and software issues, and providing technical support to ensure the continuous availability of business systems.

Key Responsibilities:

• Support users across multiple countries, utilizing local resources.
• Deploy, manage, and maintain Microsoft Exchange, SQL, Collaboration Servers, and Privileged Access Management (PAM) solutions.
• Install, configure, and administer Veritas Enterprise Vault and Back Office Systems (e.g., Advent Sage).
• Handle user account creation, profile setup, and password management.
• Manage open support cases, troubleshoot incidents, and leverage system logs and online resources for problem resolution.
• Plan and execute scheduled maintenance and upgrades, respond to system breakdowns, and diagnose hardware/software faults.
• Repair equipment, replace faulty parts, and test new technologies.
• Collaborate with support vendors to ensure timely resolution and system stability.

Qualifications & Experience:

• Bachelor's Degree or equivalent in IT or related discipline.
• MCSE, VMware, and/or Virtualization certifications are required; Linux exposure is a plus.
• Certifications in Application Servers (Office 365, MS Exchange, MS SQL, MS SharePoint, MS Dynamics 365 CRM) are preferred.
• Minimum of 7 years (5+ on relevant technologies) experience supporting infrastructure for 300+ users, ideally in a banking environment.
• Strong knowledge of IT best practices, procedures, and policies.
• Hands-on experience with Windows and Linux platforms on VMware, Hyper-V, Nutanix, etc.
• Deep understanding of Office 365 and Azure services.
• Proficiency with Directory Services, Group Policies, and Windows 10/11 client management familiarity with security solutions such as DLP, EDR, SIEM.
• Solid background in backup/recovery tools like Veeam, Backup Exec, and PPDM/Data Domain systems.
• Experience with SAN storage, Data Domain, Brocade switches, Dell/EMC products (advantageous).
• Strong knowledge of networking, server administration, and virtualization technologies.

Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.

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NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client’s needs to offer the best solutions. NBK Wealth is recruiting for a Senior Officer - System Administration for its Information Technology team in Kuwait. Role Summary: You will be responsible for installing, configuring, and maintaining our server and systems architecture, diagnosing hardware and software issues, and providing technical support to ensure the continuous availability of business systems. Key Responsibilities: Support users across multiple countries, utilizing local resources. Deploy, manage, and maintain Microsoft Exchange, SQL, Collaboration Servers, and Privileged Access Management (PAM) solutions. Install, configure, and administer Veritas Enterprise Vault and Back Office Systems (e.g., Advent Sage). Handle user account creation, profile setup, and password management. Manage open support cases, troubleshoot incidents, and leverage system logs and online resources for problem resolution. Plan and execute scheduled maintenance and upgrades, respond to system breakdowns, and diagnose hardware/software faults. Repair equipment, replace faulty parts, and test new technologies. Collaborate with support vendors to ensure timely resolution and system stability. Qualifications & Experience: Bachelor's Degree or equivalent in IT or related discipline. MCSE, VMware, and/or Virtualization certifications are required; Linux exposure is a plus. Certifications in Application Servers (Office 365, MS Exchange, MS SQL, MS SharePoint, MS Dynamics 365 CRM) are preferred. Minimum of 7 years (5+ on relevant technologies) experience supporting infrastructure for 300+ users, ideally in a banking environment. Strong knowledge of IT best practices, procedures, and policies. Hands-on experience with Windows and Linux platforms on VMware, Hyper-V, Nutanix, etc. Deep understanding of Office 365 and Azure services. Proficiency with Directory Services, Group Policies, and Windows 10/11 client management familiarity with security solutions such as DLP, EDR, SIEM. Solid background in backup/recovery tools like Veeam, Backup Exec, and PPDM/Data Domain systems. Experience with SAN storage, Data Domain, Brocade switches, Dell/EMC products (advantageous). Strong knowledge of networking, server administration, and virtualization technologies. Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.

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Overview

American International University – Kuwait City

Position

Classification: Professional/Technical

Reports to: Director of IT

Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications

• BS degree in computer science or equivalent experience relevant to functional area
• Must have training certificate(s) related to IT Help Desk Support
• Must have 3 to 5 years of professional experience administering help desk

About American International University

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

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Overview American International University – Kuwait City

Position Classification: Professional/Technical

Reports to: Director of IT

Job Description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

Desktop Support calls - PC's and Peripherals

Domain Access and E-mail registration

Administering Active Directory

PC system installation, setup and configuration

Network maintenance and troubleshooting

Grade Quick support and training

Edline support and training

Administrator’s plus support

IT-Network Maps (including university maps)

Laptop-Projector setup for Presentations

Testing of new application updates

IT orientation of new Staff

Key Application Responsibilities

Share Point Server

IT Helpdesk System

TAMS – Time Attendance System

Interactive Board Application

Windows Update Server

Follett Destiny Library Manager Program

ID Card Management Application

Nortel BCM Telephone Exchange Application

Café Terminal

Textbook Distribution Server

SMS Manager

Symantec Backup Application

NO32 Anti-virus Application

Bell System

CCTV System

Qualifications

BS degree in computer science or equivalent experience relevant to functional area

Must have training certificate(s) related to IT Help Desk Support

Must have 3 to 5 years of professional experience administering help desk

About American International University AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

Overview

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required) role at Akima

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
• Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a detailed medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Excellent interpersonal skills are required.
• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one baseline certification and one computing environment (CE) certification. Representative certifications may include topics such as Cisco CCNA/CCNP Security, CompTIA Security+, CySA+, and related Microsoft, GIAC, ISACA, ISC2, and other approved CE certifications.

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Overview

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
• Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a detailed medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Excellent interpersonal skills are required.
• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level I Baseline: Cisco CCNA; Cisco CCNP; CompTIA A+ ce; CompTIA CASP+ ce; CompTIA CySA+ ce; CompTIA Network+ ce; CompTIA Security+ ce; CompTIA SecurityX ce; GIAC GCED; GIAC GCIH; GIAC GICSP; GIAC GSEC; ISACA CISA; ISC2 CISSP (or Associate); ISC2 SSCP; Computing Environment Certificates; CompTIA Server+; Microsoft 365 Certified; Microsoft MCSA/MCSE, etc. (full list maintained by DoD -M).

Job Details

Job ID:

Work Type: On-Site

Company Description

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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