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Join to apply for the Engineering Manager, Commercial Systems role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Engineering Manager, Commercial Systems role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of an Engineering Manager, Commercial Systems at Canonical

This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in the industry at Canonical.

Our new Commercial Systems unit is conceived as five engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are used by millions of machines all over the world. Apply here if you would like to run one of these teams. They cover the following areas:

A contracts service. We develop and operate a contracts service that, among others, supports the authentication, authorization, and delivery of Extended Security Maintenance (ESM) at scale to a wide range of devices spanning from individual systems to large enterprise fleets running in cloud environments via Ubuntu Pro. This service also delivers certain contract-based services, like our kernel live patches.

JAAS/Identity/Livepatch . We take the operational scalability of Juju, Canonical's solution to public, private, and hybrid-cloud application management and orchestration, to the next level by developing JIMM (Juju Intelligent Model Manager) and Candid (open source identity manager) that enable organizations to operate clusters of Juju-enabled clouds at a scale. In addition to that, we deliver the Livepatch client package and the Livepatch server backend that integrate with the contracts service to deliver live patches for the Linux kernel.

Data lake and SAAS integration. The third major area is related to internal business operations. We develop and operate several data warehouses, including data ingestion pipelines, used by operations and data analytics teams. In addition to that, we help internal business units to automate processes across a number of software solutions and integrate with a number of SaaS solutions to ensure a smooth flow of data.

Integration with public clouds. The fourth major area or responsibility lies in integrating the contracts service with public clouds, such as Azure, AWS, and GCP, to deliver customers a seamless SAAS experience at the OS level, including access to Extended Security Maintenance and support offerings provided by Canonical personnel.

Salesforce . The fifth major area is centered around Salesforce. Our team of Salesforce engineers and administrators ensures that business operations teams have the right data at a hand and the right business processes in place. The team works closely with the four engineering teams and provides subject matter expertise.

We are looking for software engineering managers, ideally with strong background in Go, Python, who have the drive and energy to lead a team of engineers in delivering and operating these capabilities at scale, ensure the highest engineering quality, sharpen team skills, and work with us to define the future of open source.

Location : This role will be based remotely in the EMEA region.

What your day will look like

• Lead a team of software engineers implementing and operating software solutions
• Provide engineering and process guidance to engineering teams
• Actively seek improvements to established processes, designs, and solutions
• Collaborate with peers and cross-functional teams
• Code in Go or Python
  
  

What we are looking for in you

• Bachelor's degree or equivalent in Computer Science or a related engineering field
• Experience as a software developer in a high-level language - preferably Go or Python
• Experience as a hands-on engineering manager or a team lead
• Experience building, deploying, and operating distributed systems and APIs
• Excellent verbal and written communication skills in English
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
• Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels
  
  

Additional Skills That You Might Also Bring

• Experience developing for and deploying on Ubuntu Linux in public clouds
• Experience integrating authentication & authorization, financial, public cloud or marketplace systems
• Experience with Salesforce development/integration or APEX
  
  

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Fully remote working environment - we've been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at 'sprints'
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Engineering Manager” roles. Engineering Manager - Solutions Engineering Software Engineering Manager - Sustaining Engineering Technical Manager - Automotive and Industrial Engineering Manager - Build and Release Infrastructure Software Engineering Manager - Container and Virtualisation Infrastructure Systems Integrations Engineering Manager Software Engineering Manager, Ubuntu Gaming Software Engineering Manager - Ubuntu Linux Kernel Salesforce Engineering Manager, Commercial Systems Linux Engineering Manager - Optimisation for Latest Hardware Engineering Manager for IAM (Identity and Access Management) Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon Embedded Linux Field Engineering Manager Linux Enablement - Software Engineering Manager Ubuntu Enablement - Software Engineering Manager Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite Product Manager - Industrial Sector Lead Product Manager - Hardware Certification

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Join to apply for the

Engineering Manager, Commercial Systems

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Engineering Manager, Commercial Systems

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of an Engineering Manager, Commercial Systems at Canonical

This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in the industry at Canonical.

Our new Commercial Systems unit is conceived as five engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are used by millions of machines all over the world. Apply here if you would like to run one of these teams. They cover the following areas:

A contracts service.

We develop and operate a contracts service that, among others, supports the authentication, authorization, and delivery of Extended Security Maintenance (ESM) at scale to a wide range of devices spanning from individual systems to large enterprise fleets running in cloud environments via Ubuntu Pro. This service also delivers certain contract-based services, like our kernel live patches.

JAAS/Identity/Livepatch . We take the operational scalability of Juju, Canonical's solution to public, private, and hybrid-cloud application management and orchestration, to the next level by developing JIMM (Juju Intelligent Model Manager) and Candid (open source identity manager) that enable organizations to operate clusters of Juju-enabled clouds at a scale. In addition to that, we deliver the Livepatch client package and the Livepatch server backend that integrate with the contracts service to deliver live patches for the Linux kernel.

Data lake and SAAS integration.

The third major area is related to internal business operations. We develop and operate several data warehouses, including data ingestion pipelines, used by operations and data analytics teams. In addition to that, we help internal business units to automate processes across a number of software solutions and integrate with a number of SaaS solutions to ensure a smooth flow of data.

Integration with public clouds.

The fourth major area or responsibility lies in integrating the contracts service with public clouds, such as Azure, AWS, and GCP, to deliver customers a seamless SAAS experience at the OS level, including access to Extended Security Maintenance and support offerings provided by Canonical personnel.

Salesforce . The fifth major area is centered around Salesforce. Our team of Salesforce engineers and administrators ensures that business operations teams have the right data at a hand and the right business processes in place. The team works closely with the four engineering teams and provides subject matter expertise.

We are looking for software engineering managers, ideally with strong background in Go, Python, who have the drive and energy to lead a team of engineers in delivering and operating these capabilities at scale, ensure the highest engineering quality, sharpen team skills, and work with us to define the future of open source.

Location : This role will be based remotely in the EMEA region.

What your day will look like

Lead a team of software engineers implementing and operating software solutions Provide engineering and process guidance to engineering teams Actively seek improvements to established processes, designs, and solutions Collaborate with peers and cross-functional teams Code in Go or Python

What we are looking for in you

Bachelor's degree or equivalent in Computer Science or a related engineering field Experience as a software developer in a high-level language - preferably Go or Python Experience as a hands-on engineering manager or a team lead Experience building, deploying, and operating distributed systems and APIs Excellent verbal and written communication skills in English Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels

Additional Skills That You Might Also Bring

Experience developing for and deploying on Ubuntu Linux in public clouds Experience integrating authentication & authorization, financial, public cloud or marketplace systems Experience with Salesforce development/integration or APEX

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

Fully remote working environment - we've been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at 'sprints' Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Engineering Manager” roles.

Engineering Manager - Solutions Engineering

Software Engineering Manager - Sustaining Engineering

Technical Manager - Automotive and Industrial

Engineering Manager - Build and Release Infrastructure

Software Engineering Manager - Container and Virtualisation Infrastructure

Systems Integrations Engineering Manager

Software Engineering Manager, Ubuntu Gaming

Software Engineering Manager - Ubuntu Linux Kernel

Salesforce Engineering Manager, Commercial Systems

Linux Engineering Manager - Optimisation for Latest Hardware

Engineering Manager for IAM (Identity and Access Management)

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Embedded Linux Field Engineering Manager

Linux Enablement - Software Engineering Manager

Ubuntu Enablement - Software Engineering Manager

Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite

Product Manager - Industrial Sector Lead

Product Manager - Hardware Certification

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Salesforce Engineering Manager, Commercial Systems

Join to apply for the Salesforce Engineering Manager, Commercial Systems role at Canonical

Salesforce Engineering Manager, Commercial Systems

2 days ago Be among the first 25 applicants

Join to apply for the Salesforce Engineering Manager, Commercial Systems role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of a Salesforce Engineering Manager, Commercial Systems at Canonical

This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in the industry at Canonical.

The Commercial Systems unit has several areas of responsibility spread across six engineering teams, closely collaborating with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business and Salesforce plays an integral role in it.

The Salesforce team is responsible for the development and configuration of Canonical's Salesforce instance. The team's mission is to deliver first-class experience to the Sales and business operations teams relying on Salesforce, while achieving the highest engineering standards expected of any engineering team at Canonical.

We are looking for an engineering manager with senior-level engineering experience in Salesforce, who strives for the highest engineering quality, seeks improvements, continuously develops their skills, and applies them at work. This is an exciting opportunity to lead a change, leverage the latest Salesforce features and best practices, and put them into practice, while keeping the Salesforce instance lean and maintainable.

Location : This role will be based remotely in the EMEA region.

What your day will look like

• Lead a team of engineers delivering solutions leveraging the Salesforce platform
• Seek improvements to established processes, designs, and engineering solutions
• Collaborate on business analysis and technical designs
• Provide Salesforce subject matter expertise to business customers and cross-functional teams
• Deliver engineering solutions leveraging the Salesforce platform
  
  

What we are looking for in you

• Bachelor's degree or equivalent in Computer Science or a related engineering field
• Experience with Salesforce development and integrations
• Experience as a hands-on engineering manager or a team lead
• Excellent verbal and written communication skills in English
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
• Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels
  
  

Additional skills that you might also bring

• Experience as a software developer in a high-level language - preferably Go or Python
• Experience in a business role such as sales, finance, or operations
  
  

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Fully remote working environment - we've been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at 'sprints'
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Engineering Manager - Solutions Engineering Software Engineering Manager - Sustaining Engineering Technical Manager - Automotive and Industrial Engineering Manager - Build and Release Infrastructure Software Engineering Manager - Container and Virtualisation Infrastructure Systems Integrations Engineering Manager Software Engineering Manager - Ubuntu Linux Kernel Software Engineering Manager, Ubuntu Gaming Linux Engineering Manager - Optimisation for Latest Hardware Engineering Manager for IAM (Identity and Access Management) Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon Embedded Linux Field Engineering Manager Linux Enablement - Software Engineering Manager Ubuntu Enablement - Software Engineering Manager Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite Product Manager - Industrial Sector Lead Product Manager - Hardware Certification

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Salesforce Engineering Manager, Commercial Systems

Join to apply for the

Salesforce Engineering Manager, Commercial Systems

role at

Canonical Salesforce Engineering Manager, Commercial Systems

2 days ago Be among the first 25 applicants Join to apply for the

Salesforce Engineering Manager, Commercial Systems

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of a Salesforce Engineering Manager, Commercial Systems at Canonical

This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in the industry at Canonical.

The Commercial Systems unit has several areas of responsibility spread across six engineering teams, closely collaborating with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business and Salesforce plays an integral role in it.

The Salesforce team is responsible for the development and configuration of Canonical's Salesforce instance. The team's mission is to deliver first-class experience to the Sales and business operations teams relying on Salesforce, while achieving the highest engineering standards expected of any engineering team at Canonical.

We are looking for an engineering manager with senior-level engineering experience in Salesforce, who strives for the highest engineering quality, seeks improvements, continuously develops their skills, and applies them at work. This is an exciting opportunity to lead a change, leverage the latest Salesforce features and best practices, and put them into practice, while keeping the Salesforce instance lean and maintainable.

Location : This role will be based remotely in the EMEA region.

What your day will look like

Lead a team of engineers delivering solutions leveraging the Salesforce platform Seek improvements to established processes, designs, and engineering solutions Collaborate on business analysis and technical designs Provide Salesforce subject matter expertise to business customers and cross-functional teams Deliver engineering solutions leveraging the Salesforce platform

What we are looking for in you

Bachelor's degree or equivalent in Computer Science or a related engineering field Experience with Salesforce development and integrations Experience as a hands-on engineering manager or a team lead Excellent verbal and written communication skills in English Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels

Additional skills that you might also bring

Experience as a software developer in a high-level language - preferably Go or Python Experience in a business role such as sales, finance, or operations

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

Fully remote working environment - we've been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at 'sprints' Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Engineering Manager - Solutions Engineering

Software Engineering Manager - Sustaining Engineering

Technical Manager - Automotive and Industrial

Engineering Manager - Build and Release Infrastructure

Software Engineering Manager - Container and Virtualisation Infrastructure

Systems Integrations Engineering Manager

Software Engineering Manager - Ubuntu Linux Kernel

Software Engineering Manager, Ubuntu Gaming

Linux Engineering Manager - Optimisation for Latest Hardware

Engineering Manager for IAM (Identity and Access Management)

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Embedded Linux Field Engineering Manager

Linux Enablement - Software Engineering Manager

Ubuntu Enablement - Software Engineering Manager

Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite

Product Manager - Industrial Sector Lead

Product Manager - Hardware Certification

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Position: Assistant Manager - Payment & Gateway Systems

Group: Information Technology

Primary Job Purpose

The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.

The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.

Job Roles & Responsibilities:

Strategy, Planning and Management

Planning and Management

• Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost-effective mode of operation in area of responsibility

Operations, Review and Reporting

Understanding

• Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.

Fieldwork

• Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
• Maintain the security and resilience of systems in area of responsibility, as per the Bank’s policies, procedures and regulatory requirements
• Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
• Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
• Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
• Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
• Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
• Perform product research in related areas and advise IT management with the identified improvement opportunities

Review and Monitoring

• Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
• Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations

Reporting

• Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery

Stakeholder Management

Internal Interactions

• Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
• Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support

External Representation

• Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers

Job Specifications

Educational Qualification(s)

• Bachelor’s degree or equivalent in a related field

Experience

• Minimum 6 years of relevant technical work experience in a Bank or a Financial Institution
• Strong analytical, technical, interpersonal and communication skills
• Knowledge of business operations, system requirements, and IT processes

Language(s) known

• English (Proficient)
• Arabic (Proficient)

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The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts as long as possible. Account managers may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, sales support, logistics, and marketing.
- Seniority Level: Associate
- Industry: Industrial Automation, Computer & Network Security, Security & Investigations
- Employment Type: Full-time
- Job Functions: Sales, Business Development

This job has been sourced from an external job board.