75 Support Staff jobs in Kuwait City

Overview

A reputed IT Supplies company in Farwaniya, Kuwait, requires Sales Support Executive who can join immediately. The candidate should have Visa 18 transferable. Freshers can also apply.

• Location: Farwaniya, Kuwait
• Qualification: Not specified
• Posted: Today
• Job Type: Full-Time
• Company: Kuwait Jobs

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Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Overview

We are seeking a dedicated and dynamic Billing Support Engineer to join our innovative team. In this role, you will provide data‑driven solutions to customers. Focus on fault prevention, identification, resolution and stabilization, expanding your knowledge of our products, solutions, customer networks, and emerging technologies.

• Own customer service requests, managing them from contract validation through issue resolution.


• Play an active role in emergency situations to ensure timely restoration of customer networks.


• Oversee SLA and KPI performance, driving enhancements through consultative approaches to ensure customer satisfaction and contractual fulfillment.


• Conduct data‑driven support, assisting in the prevention of service or performance degradation for our customers.


• Plan and execute contracted software implementations in customer networks, maintaining functionality and efficiency.


• Implement appropriate corrective actions in the event of unsuccessful software loading.

• Bachelor’s degree in Engineering


• 5+ years of experience


• English proficiency


• Customer problem management


• Change and improvement management


• Preemptive support competence


• CS portfolio competence


• Data analysis


• Negotiation skills


• Machine learning knowledge


• Customer success and relationship building


• CSR handling process


• Trade compliance


• Knowledge transfer and reuse


• Collaboration and team working skills


• Release and change management

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Learn more.

Primary country and city: Kuwait (KW) | Sharq

Responsibilities

1. Assisting the users in generating the required map-based reports from the System.
2. Assisting hardware engineers in resolving System related issues.
3. Providing advice, information and GIS related hands-on training to users on System functions.
4. Documenting details of all changes and customizations made to the System.
5. Providing other support services as instructed from time to time by the Superintendent.
6. Delivering awareness sessions periodically to the users in all Company sites.

Requirements

1. Minimum six (6) years' experience in ESRI Products and solutions.
2. Minimum of eight (8) years' experience in System software support and user training.
3. Certified in Windows 2016 Server and/or related areas.
4. Well skilled in SQL database administration.
5. ESRI Technical Certification in Desktop Domain & Comp TIA CTT+ Certification.

Education

1. BS. in computer engineering/computer science or related areas.

Generic & Specific Skills:
• Shall be able to read, write and speak English language freely.

Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Minimum Qualifications

• Graduate of Computer Science/Information Technology or any related course
• 1-4 years of experience in either desktop support, server support, network support, or security is desired but not required.

IT technical support will monitor and maintain the computer systems and networks of the organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users and eliminating access to users who leave the company
• Administrate all IT related matters including renewal of licenses, maintenance of hosting, and data back up
• Assisting in repairing and replacing equipment as necessary
• Training employees on how to use internal IT tools
• Onboarding employees to use internal IT tools
• Testing new technology

Overview

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people’s strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications. Ooredoo's future is bright, and you can be part of our ongoing success.

To manage the support of various Customer care operational infrastructure and be responsible for KPI reporting and analysis of all Customer Care KPI’s and metrics. The role is responsible to ensure customer care infrastructure platforms like PABX, IVR, ACD and other OSS platforms and applications are highly available and tailored to suite business and operational needs. Leading continuous Improvement initiatives in customer care. Lead, plan, design & implement new customer centric processes within Customer care and measure the effectiveness of new and existing processes to optimize costs without impacting the quality of customer service. Also, to be responsible for ensuring premium quality of customer interactions handled by care executives across customer care.

Conduct ongoing and regular review and refinement of existing processes and procedures within the customer care to ensure superior customer service.

Review the customer care MIS reports and determine conclusions and recommendations for cause and effect relating to improvement of KPIs and customer service.

Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis.

Compile and analyze information on other contact centers/customer care with the objective of benchmarking products and services.

Work as part of a project team and conduct analysis as required at various stages of the project lifecycle (client needs, process definition, operational modelling and analysis, s/w selection and procurement, process and system implementation, acceptance testing and training).

Plan, conduct, and manage Customer Care KPI targets on a monthly basis and on recognition programs, as required.

Communicate with users, conduct acceptance testing, requirements gathering and prioritization.

Produce functional requirements specifications, including acceptance criteria.

Assess business readiness; compile rollout checklists, training set up and interdepartmental co-ordination.

Review the performance of new ventures and provide feedback on their performance as compared to local and regional party operations.

Ad hoc projects as requested.

Oversee the Maintenance of already existing documented business process and act as a repository for all of the division’s business processes

Assist business process owners in identifying new processes and documenting them.

Work with Business process owners to enhance, optimize, re-engineer and monitor business processes when required.

Design and implement various operational KPI performance dashboards for a variety of audience and stakeholders across the business unit.

Drives Continuous Improvement to quantitatively and qualitatively reduce costs, improve quality, and service.

Manage and take a lead role in promoting and improving quality processes, expectations, and results

Responsible for discrete categories of Process Effectiveness tracking including tracking down-time results, improving data integrity and developing improvement plans based on the data.

Establishes and manages process implementation for “right first time” performance and incorporates this philosophy in the continuous improvement lifecycle.

Identify root cause for problems and assist problem management teams in error prevention or error correction actions

Conduct ongoing and regular review and refinement of existing processes and procedures within Customer Care to ensure superior customer service.

Review Customer Care reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.

Process and activity performance Monitoring

Use DMAIC problem solving methodology, Value Stream Management planning to drive various CIP projects

Coordinate and facilitate Kaizen events for the continuous improvement of various operational processes.

Responsible for managing the first line support for all Customer Care operating systems, including but not limited to, Customer Relationship Management (CRM), Automatic Call Distribution (ACD), Workforce Management System (WMS), IVR (Interactive Voice Response) and any other in-house developed applications which are used in Customer Care in terms of configuration and set up.

Ensure that the System Support team is performing to accepted levels in terms of quality of support and timeliness of response and production of reports.

Create work breakdown structures for the System Support team and ensure that the team is performing their activities/tasks in accordance.

Ensure that all support processes and procedures are clearly documented.

Ensure all in-house developed applications are properly tested before deployment.

Ensure all system related technical documentation for Customer Care operational systems are up-to date.

Recommend the best possible system/application architecture for future systems/applications in Customer Care that would satisfy the business needs.

Accountable for the review, tracking, testing and implementation of all system related change requests where applicable, from the various customer care functional areas.

Oversee the review, tracking, testing and deployment of all operational reports and related change requests where applicable, from the various Customer Care areas.

Actively participate and assign support resources for various customer care related projects.

Ensure that unresolved technical issues are escalated to IT/Technology for second line support and tracking /follow up is done periodically to get the issues resolved.

Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.

Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.

Prepare RFP documentation for any external vendors required to assist in a project

Assess RFP responses and presentations in order to identify a preferred supplier

Monitor and report on pre-project activities and provide relevant management information.

Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project.

Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan.

Conduct project presentations and run update meetings capturing issues, progress and additional tasks.

Proactively liaise with project sponsors and stake holders in order to obtain permission for an activity or a decision on a task that allows the project to proceed.

Communicate and manage with any third parties that have a specific involvement with a project.

Produce post-project analysis against agreed critical success factors and provide appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation.

Manage Scheduling activities in conjunction with the head of QC and scheduling.

Ideation and formulation of efficient shift strategy that is in-line with the manpower plan.

Manage the development of monthly forecast strategy with line managers and direct reports.

Manage the development of “What If Scenarios” to handle interaction volume spikes.

Formulate Manpower plan and budgets that are of tactical and strategic in nature

Conduct periodic reviews with key stakeholders and top management on ways to improve the work force management process, taking into consideration trends in shrinkage, adherence, forecast accuracy etc.

Drive various manpower cost optimization strategies from a WFM perspective.

Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description. Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities. Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by Director or other superiors.

Bachelor's degree in business or statistics or a related discipline from a recognized tertiary institution.

5-6 years’ experience required.

3 + years coaching and supervisory experience.

Effective interpersonal skills, ability to operate at all levels of the organization.

Exposure to a project driven environment.

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

Fluent verbal and written communication in both Arabic and English.

Management and organisational skills.

Creative thinking and ability to work effectively under pressure and tight time-lines. Six Sigma Green Belt Certification or a Kaizen certification would be an added advantage

Demonstrated competencies in analysis methodologies and experience of CASE based tools would be an advantage.

Project tracking/ management is a prerequisite.

3+ years’ Experience in Business process mapping and Business process re-engineering using any process mapping tools preferably UML based.

Interaction Quality Management Platforms

Experience in Administering Quality Monitoring platforms like Avaya ACR/QM, Verint QM etc.

Note: you will be required to attach the following:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• To create and implement standards and guidelines for operations.
• Monitoring servers, all applications and services (FTP, Mail) continuously
• Performing preventive maintenance on servers regularly
• supporting daily operations and help development team to resolve issues
• Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
• Escalation of developmental issues to development team
• Any other duties as assigned by line manager/management