144 Support Staff jobs in Kuwait

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)

• Attractive packages, sales bonus scheme, uncapped commissions (equivalent to USD bank rates), and overnight shift allowance.
• Social insurance and private medical insurance coverage.
• Free and discounted activities, tournaments, and team-building events.
• Development sessions led by experienced professionals.
• Account-specific discounts on restaurants, gyms, subscriptions, and more.
• Daily bonuses on the floor.
• Lucky hour with double sales incentives.

Working conditions:

• Two days off per week.
• Rotational shifts.
• Nine working hours including a one-hour break.
• Transportation provided for night and overnight shifts (door-to-door).

Desired Candidate Profile:

• Fluent in English (C1 level is a must).
• Graduates, undergraduates with no commitments, and dropouts are welcome to apply.
• Must be an Alexandria resident.
• Egyptian nationality is required.
• Experience in call centers (English accounts) is preferred.
• Strong soft skills and communication abilities.
• Immediate start preferred.

Company Industry:

• Consulting
• Management consulting
• Advisory services

Department / Functional Area:

• Helpdesk
• Customer service
• Telecalling

Keywords:

• Customer Support Agent - Telecom Account

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The SAP Support role in the Retail & Wholesale sector focuses on providing expert assistance and solutions for SAP PS (Project Systems) and SAP PP (Production Planning) modules. This position is crucial for ensuring that the SAP systems operate efficiently and effectively, enabling the organization to meet its operational goals. The ideal candidate will possess a deep understanding of SAP functionalities, particularly in the context of retail and wholesale operations, and will be responsible for troubleshooting issues, implementing enhancements, and providing training to users.

Responsibilities:

1. Provide first-line support for SAP PS and SAP PP modules, addressing user queries and system issues.
2. Analyze business processes and identify areas for improvement within the SAP framework.
3. Collaborate with cross-functional teams to implement SAP enhancements and upgrades.
4. Conduct training sessions for end-users to ensure effective utilization of SAP systems.
5. Document system configurations and maintain accurate records of support activities.
6. Monitor system performance and troubleshoot any technical issues that arise.
7. Assist in the integration of SAP with other business systems and applications.
8. Participate in project planning and execution related to SAP implementations.
9. Stay updated on SAP best practices and industry trends to provide informed recommendations.
10. Support data migration activities during system upgrades or new implementations.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Ability to work collaboratively in a team-oriented environment.
4. Detail-oriented with a focus on accuracy and quality.
5. Proactive approach to identifying and resolving issues.
6. Experience in retail and wholesale industry processes.
7. Adaptability to changing business needs and technologies.
8. Strong organizational and time management skills.
9. Ability to manage multiple tasks and projects simultaneously.
10. Commitment to continuous learning and professional development.

Skills

• Proficiency in SAP PS and SAP PP modules.
• Strong understanding of retail and wholesale business processes.
• Experience with SAP troubleshooting and support.
• Knowledge of data migration techniques and tools.
• Familiarity with SAP integration with other systems.
• Excellent training and presentation skills.
• Ability to document processes and create user manuals.
• Strong project management skills.

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Direct message the job poster from Kuwait Real Estate Company K.P.S.C.

Company Description

Kuwait Real Estate Company (AQARAT) is one of Kuwait's leading real estate companies, known for its innovative approach and historical significance. It was the first real estate company to be listed on the Kuwait Stock Exchange and has introduced several pioneering concepts in the region. AQARAT has a significant presence in Kuwait with a portfolio that includes prominent buildings and projects. The company's global footprint spans MENA, GCC, Europe, and the US, where it is recognized for its luxurious residential hubs and investment units. AQARAT aims to provide superior value to its customers and establish a strong presence in leading real estate markets worldwide.

Role Description

This is a full-time on-site role for a Technical Support Specialist located in Kuwait City. The Technical Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include responding to queries, running diagnostic programs, isolating problems, determining and implementing solutions, and ensuring customer satisfaction through effective issue resolution.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and problem-solving skills
• Ability to work independently and in a team
• Experience in the IT field
• Bachelor's degree in Information Technology, Computer Science, or related field

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Kuwait City Metropolitan Area 1 month ago

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We are seeking a proactive and detail-oriented Application Support Specialist to provide technical support and training for healthcare software applications. This role involves managing system integrations, performing system upgrades and testing, collaborating with vendors, and analyzing user needs to enhance application performance. You will play a key role in supporting digital transformation projects and ensuring the seamless operation of healthcare systems

Key Responsibilities:

• Provide technical support and training to end-users on healthcare software applications.
• Responsible for gathering requirements, performing system testing, upgrades and patch deployments, conducting testing, preparing documentation, and liaising with vendors for all assigned applications
• Actively participate in or lead projects related to the procurement, implementation, and integration of new healthcare systems and digital solutions.
• Manage integration between Healthcare Applications
• Collaborate with IT and vendors to troubleshoot and resolve software issues.
• Develop and maintain documentation related to application processes and configurations.
• Analyze user requirements and propose application enhancements.
• Monitor application performance and recommend improvements.
• Prepare reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.

Other Responsibilities:

• Provide on-call support for applications, ensuring timely resolution of critical issues outside of regular business hours and minimizing system downtime.
• Create and maintain detailed documentation of issues, resolutions, and processes improving team knowledge and efficiency.
• Contribute to the development and standardization of internal IT policies and procedures.
• Participate in team meetings and collaborative initiatives to promote knowledge sharing and continuous improvement.
• Communicate project progress and challenges to stakeholders, seeking feedback and addressing concerns promptly

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with relevant software applications (e.g., ERP, SAP, HIS systems).
• Bilingual (English & Arabic)
• Knowledge of database management and basic scripting is a plus.

Performance Competencies & Skills

• Knowledge of Medical terminology
• Knowledge of trends and innovations in the area of health IT.
• Strong communication and interpersonal skills
• Strong organizational skills, with great attention to detail
• Ability to solve problems and inefficiencies via process improvement
• Strong analytical skills related to information gathering and interpreting

The candidate will be responsible for development, support, implementation, troubleshooting, maintenance, and documentation of the assigned application.

The candidate will play an active role in planning, application development, testing, and implementation.

The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications.

1. Effectively manage and develop applications and services in support of the strategic and operational business requirements of the organization and its customers.
2. Ensure the security and optimum performance of the assigned applications.
Development:
3. Analyze, design, and develop IT applications for providing scalable business solutions in stock exchanges or in large banks.
4. Develop and/or enhance procedures for business solutions.
5. Manage Application lifecycle including waterfall (plan, analyze, design, develop, unit test, and deployment) and agile development.
6. Responsible for requirement gathering, analysis in customization, and reports development as per user requirement.
7. Strong development, reporting, and analytic capabilities within financial services environment.
8. Have sound knowledge of networking and latency measurement and evaluation.
9. Develop specifications for networking and latency measurement in a production environment, assist in designing and implementing solutions, and ensuring that the developed systems meet the requirements.
10. Have sound knowledge of security requirements of network and systems.
11. Develop specifications for securing applications, assist in designing and implementing solutions, and ensuring that the developed systems meet the requirements.
12. Work on Integration involving complex tasks and disparate systems to complete projects.
13. Develop/enhance existing software/application by analyzing and identifying areas for improvements.
14. Write and execute UAT cases; involve testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and is bug-free.
15. Experience and well-versed in managing databases (Postgres, Oracle, MSSQL, MySQL, etc.); should be able to do performance, integrity, security, and fine-tuning of databases. Will be involved in the planning and development of the database, as well as in troubleshooting.

1. Experience and well-versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning.
2. Handle the day-to-day operational procedures of business applications.
3. Recommendation of standard operating procedures for optimizing performance of applications.
4. Preparation of standard operating procedures for using, operating, and maintaining applications.
5. Handle the day-to-day support of business applications.
6. Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems.
7. Independently write SQL queries to quickly troubleshoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis.
8. Train/Assist in ensuring that the end users have optimum use of the system.
9. Provide input into improving system reliability, availability, and performance.
10. Upgrade existing applications to the latest versions.
11. Patching and testing of applications – must conduct full UAT process.
12. Effectively manage scope and customer expectations on individual assignments.
13. Follow through on all assignments and take ownership of client issues.
14. Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality.
15. Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on a regular and needs basis.
16. Proactively monitor and review logs and errors and take appropriate measures to resolve the same.
17. Integration with third-party software.
18. Ready to take on extra challenges; perform additional duties as required.
19. Actively contribute and participate with the team to complete tasks, meet goals/objectives, and ensure cost optimization.
20. Follow company policies, procedures, and SDLC practices.
21. Adhere to IT standards and tools.
22. Complete tasks efficiently and in a timely manner.

1. Document systems configuration, and resolutions.
2. Create and maintain policies for users, systems, and applications.
3. Create and maintain DR procedures.
4. Review and Update ISMS procedures on a yearly basis.

1. Bachelor's degree in computer science or related degree.
2. Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry.
3. Deep understanding and proven track record of implementing and supporting large-scale projects.

1. Strong problem-solving and analytical skills.
2. In-depth knowledge and experience with SDLC methodologies.
3. Experience of working in complex, high-pressured environments.
4. Excellent verbal and written communication skills.
5. Attention to detail.
6. Generate ideas with team members and offer insightful solutions.

1. Certifications: ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration.
2. Protocols: Financial Industry Protocols.