37 Support Specialist jobs in Kuwait

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IT Help Desk Support Specialist

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IT Help Desk Support Specialist

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KUWAIT JOBS HERE Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

IT SUPPORT

Job Id :100170834

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Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Respond to and resolve user incidents in a timely and professional manner. Document and track issues using a helpdesk/ticketing system. Install, configure, and maintain user PCs, printers, and software. Educate users on IT best practices and company policies. Escalate unresolved issues to system administrator or application specialist.

Qualifications And Skills

Diploma or Bachelor’s in IT or a related field. 1–2 years experience in technical support or IT helpdesk role. Familiarity with Windows OS, Microsoft Office, and basic networking. Strong communication and customer service skills. Fluency in English and Arabic is a plus.

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1 day ago

Job Type :

Full-Time

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Kuwait Jobs

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Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Kuwait . Security Systems Technician / PSEP - TS/SCI

Security Systems Technician / PSEP - TS/SCI

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To answer the customers queries and resolve problems, collects customers' complaints and notifies the respective department of a poor service delivered by the restaurant. internal and external support to customers and other business functions, using excellent service standards.
- Obtains client information by answering telephone calls and verifying information.
- Log customer orders in the computer system.
- Provides personalized customer service by responding to the needs of the customers and provides ideas on promotions.
- Coordinates with the operations team to regarding products or the provided services on time to customers.
- Identify and report issues to operation support manager and direct calls to appropriate person.
- Provides products and services information to customers.
- Document all call information according to standard operating procedures, and alerts the management team of trends in customer calls.
- Follow up customer calls where necessary, and complete call logs and reports.
- Manage inbound calls via multiple channels in compliance with company service standards (Orders, Complaints, and Inquiries).
- Conduct outbound calls in alignment with the business scope and objectives (telemarketing, surveys, feedback calls, complaints follow up and internal communications).
- Support with the process of the brand onboarding and new products updates.
- Update operations support reports when required.
- Any other duties assigned by the line manager.

Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon position vacancy.*

Responsibilities

Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Perform Commanders Support Staff functions, maintain duty status changes and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentation.

- Maintain files of personnel records, office files, official travel orders, and personnel action requests.

- Forecast, review, and process evaluation reports and decorations. Conductadministrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.

- Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications

Candidates must have:- Three (3) years of experience in preparing and processing administrative support actions relating to unit programs.

- Three (3) years of experience managing a commander’s support staff office.

- Proficiency in the use of Microsoft Office.

- A valid state and Government Driver’s License.

- Must possess a DoD approved SECRET security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per CENTCOMdeployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

• Pending criminal or civil charges (including divorce/child custody proceedings)


• Felony arrest record


• Alcohol related arrest in the last five years


• Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)


• Any type of involvement in hate crimes


• History of violence


• Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans


• Life Insurance


• Short Term Disability insurance (where applicable)


• Voluntary ancillary benefit options


• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

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Join to apply for the CSS Administrative Support Specialist role at ITA International .

Get AI-powered advice on this job and more exclusive features.

Overview

At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking a CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon vacancy.*

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS.

The Contractor Shall

• Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations.
• Maintain files of personnel records, office files, official travel orders, and personnel action requests.
• Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.
• Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications

Candidates must have:

• Three (3) years of experience in preparing and processing administrative support actions related to unit programs.
• Three (3) years managing a commander’s support staff office.
• Proficiency in Microsoft Office.
• A valid state and Government Driver’s License.
• Must possess a DoD approved SECRET security clearance.

All employees must successfully pass all medical screening as required by CENTCOM deployment standards.

Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence.

Benefits and Compensation

ITA International offers a robust benefits package, including:

• Medical, dental, and vision plans
• Life Insurance
• Short Term Disability insurance
• Voluntary ancillary benefits
• 401(k) with employer matching

Application and Employment

ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Defense and Space Manufacturing

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Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon position vacancy.*

Responsibilities Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Perform Commanders Support Staff functions, maintain duty status changes and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentation.

- Maintain files of personnel records, office files, official travel orders, and personnel action requests.

- Forecast, review, and process evaluation reports and decorations. Conductadministrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.

- Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications Candidates must have:- Three (3) years of experience in preparing and processing administrative support actions relating to unit programs.

- Three (3) years of experience managing a commander’s support staff office.

- Proficiency in the use of Microsoft Office.

- A valid state and Government Driver’s License.

- Must possess a DoD approved

SECRET

security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per

CENTCOM deployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

Pending criminal or civil charges (including divorce/child custody proceedings)

Felony arrest record

Alcohol related arrest in the last five years

Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)

Any type of involvement in hate crimes

History of violence

Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

Medical, dental and vision plans

Life Insurance

Short Term Disability insurance (where applicable)

Voluntary ancillary benefit options

401k retirement benefits with employer matching contributions

Application and Employment at ITA International ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

#J-18808-Ljbffr

Join to apply for the

CSS Administrative Support Specialist

role at

ITA International . Get AI-powered advice on this job and more exclusive features. Overview At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities. With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value. Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. ITA is seeking a

CSS Administrative Support Specialist

to join the team in Kuwait. *Please note this position is contingent upon vacancy.* Responsibilities The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS. The Contractor Shall Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations. Maintain files of personnel records, office files, official travel orders, and personnel action requests. Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems. Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required. Qualifications Candidates must have: Three (3) years of experience in preparing and processing administrative support actions related to unit programs. Three (3) years managing a commander’s support staff office. Proficiency in Microsoft Office. A valid state and Government Driver’s License. Must possess a DoD approved SECRET security clearance. All employees must successfully pass all medical screening as required by CENTCOM deployment standards. Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence. Benefits and Compensation ITA International offers a robust benefits package, including: Medical, dental, and vision plans Life Insurance Short Term Disability insurance Voluntary ancillary benefits 401(k) with employer matching Application and Employment ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or Seniority level

Mid-Senior level Employment type

Full-time Job function

Administrative Industries

Defense and Space Manufacturing

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**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution

**TITLE**:IT HELP DESK**

**REPORTS TO: IT MANAGER**

**Primary Purpose**:
**Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

**Qualifications**:

- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field

**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.