37 Support Services jobs in Kuwait

The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms. The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives. Key Responsibilities

Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division

Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division

Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division

Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development

Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting

Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills

Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies

Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.

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Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery.

Role & Responsibilities

• Customer Service & Call Center Operations:
• Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
• Oversee call center metrics, including response time, resolution time, and customer satisfaction.
• Develop and implement strategies to improve customer experience and service quality.
• Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards.
• Purchasing & Inventory Management:
• Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget.
• Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock.
• Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships.
• Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations.
• Medical Records Management:
• Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws).
• Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed.
• Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies.
• Ensure proper training and compliance with medical record documentation standards across the organization.
• Facility Management:
• Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained.
• Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary.
• Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation.
• Develop and manage facility-related budgets and ensure the cost-effectiveness of operations.
• Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance.
• Hospitality Management:
• Housekeeping, cleaning, security and catering services

Skills & Competencies

• Strong leadership and team management skills with the ability to motivate.
• Excellent communication in Arabic and English.
• Experience in budget management and cost control.
• Strong problem-solving and decision-making under pressure.
• Familiar with healthcare software systems.
• Adaptable with the ability to manage multiple priorities.
• Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter

Education & Qualifications

• Bachelor's degree in Engineering
• Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role.
• Previous leadership experience in a multi-disciplinary Hospital setting.
• Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities

Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget. Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock. Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships. Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations. Medical Records Management: Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed. Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies. Ensure proper training and compliance with medical record documentation standards across the organization. Facility Management: Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained. Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary. Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation. Develop and manage facility-related budgets and ensure the cost-effectiveness of operations. Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance. Hospitality Management: Housekeeping, cleaning, security and catering services Skills & Competencies

Strong leadership and team management skills with the ability to motivate. Excellent communication in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making under pressure. Familiar with healthcare software systems. Adaptable with the ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter Education & Qualifications

Bachelor's degree in Engineering Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role. Previous leadership experience in a multi-disciplinary Hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

• Proactively oversees and manages the service desk operations and staff.
• Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
• Act as an escalation point where difficult or controversial calls are received.
• Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
• Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
• Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
• Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
• Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
• Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
• Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
• Takes overall responsibility for incident and service request handling
• Performs other duties and assignments as required.

Qualifications

• Security Clearance: Requires an active Secret Clearance
• Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
• High School diploma or GED required.
• This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
• The authorized certifications for this job title are listed as follows:
• BASELINE:
• Cisco: CCNA Security
• Cisco: CCNP Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• CompTIA: SecurityX ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• COMPUTING ENVIRONMENT (CE):
• CompTIA: Server+
• Microsoft: 365 Certified: Endpoint Administrator Associate
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  • Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
  • Proven experience with leading a workforce in a high-tempo environment.
  • Excellent customer service skills are mandatory.
  • Experience with a customer service-oriented company.

Equal Employment Opportunity

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
• The work environment will be 95% indoor and 5% outdoor.
• Perform additional duties as assigned.

Qualifications

• Security Clearance: Requires an active active Secret Clearance
• Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
• High School Diploma or GED required.
• This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
• The authorized certifications for this job title are listed as follows:

• IAT Level: IAT I
• BASELINE:
• Cisco: CCNA Security
• Cisco: CCNP Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional

• COMPUTING ENVIRONMENT (CE):
• CompTIA:Server+
• Microsoft: 365 Certified: Endpoint Administrator Associate
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator

• Experience:
• Should have a minimum of three years of experience in customer service environment.
• Experience in a Service Desk environment is preferred.
• Excellent customer service skills are mandatory.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

#J-18808-Ljbffr

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Proactively oversees and manages the service desk operations and staff.
+ Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
+ Act as an escalation point where difficult or controversial calls are received.
+ Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
+ Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
+ Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
+ Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
+ Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
+ Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
+ Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
+ Takes overall responsibility for incident and service request handling
+ Performs other duties and assignments as required.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active Secret Clearance
+ Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
+ High School diploma or GED required.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ BASELINE:
+ Cisco: CCNA Security
+ Cisco: CCNP Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ COMPUTING ENVIRONMENT (CE):
+ CompTIA: Server
+ + Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
+ Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
+ Proven experience with leading a workforce in a high-tempo environment.
+ Excellent customer service skills are mandatory.
+ Experience with a customer service-oriented company.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
+ Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
+ Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
+ The work environment will be 95% indoor and 5% outdoor.
+ Perform additional duties as assigned.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
+ High School Diploma or GED required.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT I
+ BASELINE:
+ Cisco: CCNA Security
+ Cisco: CCNP Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ COMPUTING ENVIRONMENT (CE):
+ CompTIA:Server
+ + Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Experience:
+ Should have a minimum of three years of experience in customer service environment.
+ Experience in a Service Desk environment is preferred.
+ Excellent customer service skills are mandatory.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities

Proactively oversees and manages the service desk operations and staff. Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments. Act as an escalation point where difficult or controversial calls are received. Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings. Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed. Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations. Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services. Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes. Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes. Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk. Takes overall responsibility for incident and service request handling Performs other duties and assignments as required. Qualifications

Security Clearance: Requires an active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. High School diploma or GED required. This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA Security Cisco: CCNP Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional COMPUTING ENVIRONMENT (CE): CompTIA: Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment. Proven experience with leading a workforce in a high-tempo environment. Excellent customer service skills are mandatory. Experience with a customer service-oriented company.

Equal Employment Opportunity

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users. Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users. Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management. The work environment will be 95% indoor and 5% outdoor. Perform additional duties as assigned. Qualifications

Security Clearance: Requires an active active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. High School Diploma or GED required. This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level: IAT I BASELINE: Cisco: CCNA Security Cisco: CCNP Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional COMPUTING ENVIRONMENT (CE): CompTIA:Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Experience: Should have a minimum of three years of experience in customer service environment. Experience in a Service Desk environment is preferred. Excellent customer service skills are mandatory. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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