40 Support Manager jobs in Kuwait
IT Help Desk
Posted today
Job Viewed
Job Description
**REPORTS TO: IT MANAGER**
**Primary Purpose**:
**Responsibilities**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
**Qualifications**:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.
IT Help Desk Support
Posted 5 days ago
Job Viewed
Job Description
IT Help Desk Support
American International University – Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server.
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application.
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity :
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
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IT Help Desk Support
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the IT Help Desk Support role at American International University, Kuwait .
Get AI-powered advice on this job and more exclusive features.
American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Training certificate(s) related to IT Help Desk Support
- 3 to 5 years of professional experience administering help desk
About American International University:
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English.
For more information about AIU visit:
Seniority level- Not Applicable
- Full-time
- Information Technology
- Higher Education
Referrals increase your chances of interviewing at American International University, Kuwait by 2x.
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#J-18808-LjbffrIT Help Desk Support
Posted 11 days ago
Job Viewed
Job Description
IT Help Desk Support
American International University – Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server.
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application.
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity :
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
#J-18808-LjbffrIT Help Desk Support
Posted 3 days ago
Job Viewed
Job Description
American International University –
Kuwait City Classification:Professional/Technical Reports to:Director of IT Job description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment. Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server. Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application. Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Must have training certificate(s) related to IT Help Desk Support Must have 3 to 5 years of professional experience administering help desk About American InternationalUniversity
: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English. For more information about AIUvisit:
IT Help Desk Support
Posted 12 days ago
Job Viewed
Job Description
American International University –
Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
Desktop Support calls - PC's and Peripherals
Domain Access and E-mail registration
Administering Active Directory
PC system installation, setup and configuration
Network maintenance and troubleshooting
Grade Quick support and training
Edline support and training
Administrator’s plus support
IT-Network Maps (including university maps)
Laptop-Projector setup for Presentations
Testing of new application updates
IT orientation of new Staff
Key Application Responsibilities:
Share Point Server
IT Helpdesk System
TAMS – Time Attendance System
Interactive Board Application
Windows Update Server.
Follett Destiny Library Manager Program
ID Card Management Application
Nortel BCM Telephone Exchange Application.
Café Terminal
Textbook Distribution Server
SMS Manager
Symantec Backup Application
NO32 Anti-virus Application
Bell System
CCTV System
Qualifications:
BS degree in computer science or equivalent experience relevant to functional area
Must have training certificate(s) related to IT Help Desk Support
Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity
:
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
IT Help Desk Support
Posted 27 days ago
Job Viewed
Job Description
IT Help Desk Support
role at
American International University, Kuwait . Get AI-powered advice on this job and more exclusive features. American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Training certificate(s) related to IT Help Desk Support 3 to 5 years of professional experience administering help desk About American International University: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English. For more information about AIU visit:
Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Higher Education Referrals increase your chances of interviewing at American International University, Kuwait by 2x. Get notified about new IT Help Desk Support jobs in
Jahra, Kuwait .
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Help Desk Technical Tier I Support
Posted 4 days ago
Job Viewed
Job Description
Job Title: Help Desk Technical Tier I Support
Location: Camp Arifjan, Kuwait
Job ResponsibilitiesThe Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
- Perform laptop imaging and deployment.
- Conduct basic IP and network connectivity troubleshooting.
- Create and manage user accounts within a Microsoft domain environment.
- Add and remove computers from the domain.
- Assign users to appropriate groups and apply necessary permissions.
- Create and manage Exchange mailboxes.
- Diagnose and resolve user email-related issues.
- Troubleshoot and configure printers, including mapping shared printers.
- Document all support actions and troubleshooting steps for reporting and tracking purposes.
- An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Must have a minimum of seven (7) years of experience with IT systems.
- Must have a minimum of four (4) years in IT customer support.
- Must have a minimum of two (2) years experience in a military environment.
- Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
- Able to travel to support mission up to 10%.
Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
About Trace SystemsTrace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To ApplyWe invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: . #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-LjbffrHelp Desk Technical Tier I Support
Posted 3 days ago
Job Viewed
Job Description
Help Desk Technical Tier I Support
Location:
Camp Arifjan, Kuwait
Job Responsibilities The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
Perform laptop imaging and deployment.
Conduct basic IP and network connectivity troubleshooting.
Create and manage user accounts within a Microsoft domain environment.
Add and remove computers from the domain.
Assign users to appropriate groups and apply necessary permissions.
Create and manage Exchange mailboxes.
Diagnose and resolve user email-related issues.
Troubleshoot and configure printers, including mapping shared printers.
Document all support actions and troubleshooting steps for reporting and tracking purposes.
Minimum Qualifications
An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
Due to the nature of the work and contract requirements, US Citizenship is required.
Must have a minimum of seven (7) years of experience with IT systems.
Must have a minimum of four (4) years in IT customer support.
Must have a minimum of two (2) years experience in a military environment.
Must have one (1) of the following required certifications: A+CE, CCNA-Security, CND, Network+CE, SSCP.
Able to travel to support mission up to 10%.
Education Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
About Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:
. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-Ljbffr
Support Engineering Manager
Posted 4 days ago
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Job Description
Join to apply for the Support Engineering Manager role at Canonical
2 days ago Be among the first 25 applicants
Join to apply for the Support Engineering Manager role at Canonical
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
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