33 Store Manager jobs in Kuwait

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development
• Provide a clear vision to the team about the business and store s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Company Industry

• Retail

Department / Functional Area

• Store Operations (for Retail Industry)

Keywords

• Store Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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• Abu Dhabi , Al Ain - United Arab Emirates (UAE)

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Store Manager - MAC - Jahra - Kuwait

MAC (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colors, formulas, finishes and tools.

You will be responsible for ensuring that all our customers enjoy the M.A.C retail experience. A natural leader, you will champion your team to provide high levels of customer service and to increase sales, maximizing their potential through in-store training, motivation, coaching, development, performance management and appraisals. An experienced operator, you will be responsible for reducing stock loss and managing controllable costs. Responsibilities: • Ensure high levels of customer service • Lead and motivate the team • Conduct in-store training and development • Manage performance and appraisals • Reduce stock loss and manage costs

Minimum Requirements: • Strong leadership skills • At least 3 years' retail store management experience at a senior level • English and Arabic language skills (essential) • Commercial awareness About The Company: M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

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For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Think hybrid by leveraging all type of point of sales online and offline. Team Leadership and Development Provide a clear vision to the team about the business and store s vision and key directions Identify, recruit, develop and retain strong talents Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Company Industry Retail Department / Functional Area Store Operations (for Retail Industry) Keywords Store Manager Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Store Manager Jobs also searched

Abu Dhabi , Al Ain - United Arab Emirates (UAE)

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Locally, hiring for a store manager for a sanitary ware store in Kuwait,

**Duties**:

- Knows and dealt with famous international brands of sanitary ware
- able to lead and manage the store operation to the highest standards and maximize sales and profitability
- Responsible of inventory, maintenance, display of products and the appearance of the store internally and externally,
- Able to identify market needs and trends
- Prepare periodic sales analyses and monitor inventory

Ability to commute/relocate:

- Ḥawally: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sanitary Ware/Home Furnishing: 3 years (required)
- Store Manager: 3 years (required)

Position Objective

Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Responsibilities Sales and Customer Focus

• Consider the needs of the customers at all times
• Implements a high standard of customer focus within the store
• Leads by example in all aspects of customer service
• Actively seeks ways to achieve or exceed shop sales targets
• Ensures all members of team have an understanding of KPIs and targets to be achieved
• Ensures any promotional offers, regarding stock, are implemented within the store
• Implement strategies effectively to drive sales in the store

Store Administration

• Regularly audits own store administration and resolve any issues
• Implements, within own store, any changes in administration procedure positively and effectively
• Collaborate with the Store Manager to set and achieve sales targets
• Monitor sales performance and analyze key performance indicators (KPIs)
• Implement sales strategies to maximize revenue and meet business goals
• Oversee inventory control and merchandising to optimize product availability
• Ensure accurate stock levels through regular stock checks and replenishment
• Ensure that the store layout and presentation align with brand standards

Presentation and Management

• To ensure store has the correct stock package and required stock levels to maximize sales potential
• Ensures high standard of visual merchandising and maintenance amongst all staff
• Effectively communicates any changes in stock or store layout to all members of the team
• Ensure that each member follow the retail standard
• Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management

• Monitors/ Manages schedules for salesperson work hours, vacations and days off
• Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Maintain the leave of the staff

Security

• Ensures security procedures are adhered to throughout the store
• Maintains a high standard of security awareness, regarding stock and money, within store

Other Job Deliverables

• Carry out corrective action / progressive discipline as necessary
• Demonstrate dependability, reliability and punctuality
• Maintain strict confidence of all employee and employment-related information
• Demonstrate the highest level of integrity and ethics in all the decision-making process

Desired Experience

The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

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Position Objective Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Responsibilities Sales and Customer Focus

Consider the needs of the customers at all times

Implements a high standard of customer focus within the store

Leads by example in all aspects of customer service

Actively seeks ways to achieve or exceed shop sales targets

Ensures all members of team have an understanding of KPIs and targets to be achieved

Ensures any promotional offers, regarding stock, are implemented within the store

Implement strategies effectively to drive sales in the store

Store Administration

Regularly audits own store administration and resolve any issues

Implements, within own store, any changes in administration procedure positively and effectively

Collaborate with the Store Manager to set and achieve sales targets

Monitor sales performance and analyze key performance indicators (KPIs)

Implement sales strategies to maximize revenue and meet business goals

Oversee inventory control and merchandising to optimize product availability

Ensure accurate stock levels through regular stock checks and replenishment

Ensure that the store layout and presentation align with brand standards

Presentation and Management

To ensure store has the correct stock package and required stock levels to maximize sales potential

Ensures high standard of visual merchandising and maintenance amongst all staff

Effectively communicates any changes in stock or store layout to all members of the team

Ensure that each member follow the retail standard

Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off

Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary

Encourage full participation of salesperson in creating store goals and developing plans

Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Maintain the leave of the staff

Security

Ensures security procedures are adhered to throughout the store

Maintains a high standard of security awareness, regarding stock and money, within store

Other Job Deliverables

Carry out corrective action / progressive discipline as necessary

Demonstrate dependability, reliability and punctuality

Maintain strict confidence of all employee and employment-related information

Demonstrate the highest level of integrity and ethics in all the decision-making process

Desired Experience The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

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Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.

**Salary**: KD350.000 - KD550.000 per month

**Experience**:

- Store Manager: 2 years (required)

Responsibilities

• Assist in enhancing sales through identification and analysis of practices and initiatives being implemented by competitors.
• Enhance sales through identification and analysis of trends such as footfall, conversion rates, bill value, individual SKU sales, etc., for the store.
• Assist in achieving sales targets which have been set for the store; cascade store targets to the floors/departments and drive the team to meet these targets.
• Assist in ensuring that store is following SOP and Cash handling process properly and conduct audits.
• Assist in maintaining selling related reports, feedback reports based on products on store operational improvements plans for his store.
• Assist in conducting daily store checklist.
• Continually reviewing achievement of sales targets and take corrective measures where required; analyze operating and financial statements for profitability ratios.
• Assist in optimal inventory management at the store by conducting periodic merchandise availability audits and giving feedback to merchandising department in this regard.
• Main high levels of customer service; ensure effective cash control and availability of stock and supplies at the store.
• Assist in ensuring smooth movement of stocks through effective management of inbound and outbound logistics.
• Ensure minimization of shrinkage levels at the store and minimize costs by optimal authorization of funds for operational expenses like stationery, conveyance, phone, staff welfare, etc.
• Train personnel and sensitize employees on stock loss due to shoplifting, spoilage, etc.
• Foster the highest standards of customer service excellence at the store; build a connect with the customers and understand customer needs.
• Ensure adherence to mystery shopping standards in the department and constantly endeavour to improve the mystery shopping scores.
• Assist in implementing process improvements at the store as per feedback solicited from customers and best practices.
• Drive improvisations in current service levels by tracking customer satisfaction metrics at the store.
• Assist process compliance at the store to corporate guidelines laid down in terms of VM, mystery shopping, etc.
• Assist adherence to set standards by conducting periodic audits and taking corrective actions.
• Support to maintain the look of the store in consultation with the Visual Merchandiser; assist sequential linkage for layout of store in consultation with Visual Merchandiser.
• Update the Merchandising team of the latest trends in the market, price, product of competitors as well as customer demand.
• Ensure availability of items on sheet is maximized efficiently and issues escalated in a timely manner.
• Ensure store remains legal at all times, no expiry, sheet tag compliance, hygiene standards, safety etc.
• To comply with the company’s Fire and Health & Safety Policies.
• Perform other tasks as assigned by the management.
• Assist in monitoring performance of direct reporters and guide them in managing their performance by providing appropriate feedback.
• Allocate work to subordinates, nominate for training as per the organization’s guidelines and manage leave and overtime to ensure the efficiency of the group.
• Ensure that subordinates are aware and familiar with assigned tasks and responsibilities.
• Assist in administration of staff issues; participates in delivering highest standards of in-store training including weekly communication, daily de-briefs, product knowledge and on the job coaching.
• Assist in conducting training for employees related to selling skills, customer services, appearance/ethics & Time Management.
• Assist subordinates in resolution of any problems, discrepancies, and inquiries.

Key Interactions and Relationships

• Marketing Department
• Buying & Merchandising Department
• Finance Department
• HR & Admin Department
• Area Managers
• Visual Merchandisers
• LP Personnel
• Customers

Competencies

• Behavioral Competencies
• Leadership – 1
• Change Management – 1
• Strategic Planning – 1
• Negotiating & Influence – 1
• Teamwork -2
• Presenting & communicating Information-2
• Achievement Orientation-2

• Technical Competencies
• Sales Process
• Product Knowledge
• Strong Industry Knowledge
• Sound financial perspective
• Customer /Consumer Analysis
• Understanding of retail and store operations
• Analytical Skills
• Employee Relation

• Soft Skills
• English and local language

• System skills required
• MS Office Suite

Education & Qualifications

• Bachelor’s Degree in any discipline
• 3-5 years of experience in similar field

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About Chalhoub Group

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and works with more than 400 international luxury brands across fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. The Group is committed to innovation, sustainability, diversity, and delivering seamless omnichannel experiences through over 950 stores, online platforms, and mobile apps.

What You'll Be Doing

• Lead by example and embody the brand's values in all interactions.
• Define, execute, and monitor the store action plan to meet sales targets and KPIs.
• Manage the customer database to build relationships and identify sales opportunities.
• Stay updated on trends, products, and competitors, sharing feedback with relevant teams.
• Leverage both online and offline sales channels.
• Provide team leadership and development, set a clear vision, and recruit and retain talent.
• Create a positive, trust-based work environment and advocate for employee feedback.
• Coach team members, promote growth, and monitor professional development.
• Discuss and document performance improvement plans transparently.

What We Can Offer You

We offer enriching experiences, learning opportunities, internal mobility, and a competitive benefits package including health care, education contributions, flexible working, and employee discounts.

Our Commitment to Diversity

We value diversity and inclusion, welcoming applicants regardless of gender, age, race, religion, nationality, or disability.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail, Luxury Goods, Jewelry

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