41 Store Management jobs in Kuwait

Customer Service Representative page is loadedCustomer Service Representative Apply remote type On-site locations Kuwait time type Full time posted on Posted Today job requisition id 25008989

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and in-person.
• Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
• Handle and resolve customer complaints or issues efficiently and professionally.
• Assist with claim submissions, approvals, and follow-up processes.
• Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
• Update and maintain customer records and documentation accurately.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
• Provide feedback on service improvements and customer satisfaction trends.
• Always maintain confidentiality of information.

Qualification and requirements:
• Bachelor’s degree Administration, Insurance, Healthcare, or a related field.
• Experience working in the Kuwaiti healthcare or insurance market.
• Familiarity with health insurance regulations and practices in Kuwait.
• Previous experience in customer service, preferably in the insurance or healthcare sector.
• Strong communication skills in English and Arabic (verbal and written).
• Good knowledge of medical insurance terminology and processes.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

Job Overview:

As a Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience.

Key Responsibilities:

• Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards.
• Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues.
• Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently.
• Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications.
• Perform vehicle inspections and prepare comprehensive reports for clients and management.
• Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines.
• Ensure all repair work is completed in compliance with safety standards, and local regulations.
• Maintain a clean and organized work environment.
• Keep accurate records of parts used, labor hours, and repairs performed.
• Stay updated with the latest advancements in luxury automotive technology and best practices.

Skills

Requirements:

• Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment.
• Master Technician certification or equivalent qualification (ASE, OEM training, etc.).
• Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems.
• Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus.
• Proficiency with diagnostic tools, specialized equipment, and software systems.
• Exceptional problem-solving and critical-thinking abilities.
• Ability to work under pressure while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• A customer-centric approach with a strong commitment to delivering the highest quality service.
• Valid driver’s license with a clean driving record.
• Availability to work flexible hours, including weekends or on-call shifts, if necessary.

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent computer skills.

1. Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
2. Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
3. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
4. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
5. Forward any potential leads to the sales administrator.
6. Arrange for pick-up bookings via CORE.
7. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
8. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
9. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
10. Open tickets in case of any service failures and monitor for resolution and closure of tickets.
11. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
12. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
13. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
14. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
15. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
16. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
17. Perform any other assignments as required/requested by your supervisor or manager.