117 Software Specialist jobs in Kuwait

Zain

is one of the leading mobile telecommunications companies in the Middle East. Founded in 1983 in Kuwait as the region's first mobile operator, Zain has experienced rapid growth since launching its expansion strategy in 2003, becoming a well-known telecom brand across multiple countries. Zain is currently looking to hire an

Enterprise Applications & Software Specialist

to support the technical team in managing the company's enterprise applications. The role includes installation, updates, configuration, migration, backup, and system recovery, in addition to ensuring the daily efficiency and performance of enterprise applications and providing continuous technical support. Job Benefits:

Work in a professional environment within one of the region’s top telecom companies.

Opportunities for career development and involvement in advanced tech projects.

Competitive salary and benefits package including insurance and paid leave.

Commitment to the highest standards of occupational health and safety, information security, and environmental sustainability.

Perform daily health checks to ensure platform stability and performance.

Provide 2nd-level technical support and ensure 24/7 platform readiness.

Document operations, prepare reports, and adhere to quality standards.

Install and migrate platforms; develop scripts and programs to automate tasks.

Integrate platforms and ensure compatibility and communication between them.

Understand all enterprise applications used at Zain and their dependencies.

Work with vendors to update, maintain, and implement new application features.

Troubleshoot technical issues and identify solutions.

Follow up on open issues and communicate with internal stakeholders.

Support internal teams by delivering high-quality technical solutions.

Perform testing and implementation of enterprise software.

Develop documentation for design, configuration, integration, and training.

Build strong relationships with internal teams, external consultants, and vendors.

Comply with Information Security Management System (ISMS) policies and report any breaches.

Follow environmental, health, and safety standards set by Zain and regulatory bodies.

Strong communication, presentation, and influence skills across all organizational levels.

Proficiency in Agile methodologies.

Knowledge of mobile and network infrastructure.

Experience in maintenance, support, configuration, or implementation of business applications.

Willingness and ability to learn new business applications.

Good understanding of cloud computing and cloud-based services.

Proficiency in Microsoft Office, especially Excel and PowerPoint.

Solid programming skills.

Ability to explain technical solutions to internal teams.

Strong analytical, problem-solving, project, and team management skills.

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The objective is to carry out laboratory animals (rodent) feeding, housing and handling activities as per the institutional/international standards mandated for laboratory animal care and use in experimental research, teaching and testing.

Monitor animal stocks for soundness, good health and welfare. Moreover, to assist veterinarian, as needed, in relation to ongoing projects work for high quality data acquisition, keeping in with standards elucidated by the GLP guidelines, DDI code of conduct and animal research ethical principles and guidelines.

**Responsibilities**:

- Review, comprehend and comply to all Standard Operating Procedures (SOPs) and Quality Assurance (QA) standards for laboratory animal research.
- Assist veterinarian in performing surgical procedures on animals.
- Monitor animal stocks for soundness, good health and welfare through animal health observation on daily basis.
- Assist the immediate supervisor or facility veterinarian with animal restraint, handling, and experimental manipulations involving injections, medications, sampling, or lend a helping hand during anesthesia or euthanasia
- Animal genotyping and basic cloning techniques.
- Animal dissection, tissue isolation and perform various metabolic studies.
- Maintain accurate records of animal breeding, health, housing, isolator, quarantine or support areas as required by the facility standards.
- Observance of mandated policies and procedures for personnel entry in the animal facility and use of personal protective equipment (PPE)
- Assist veterinarian with in-house animal breeding/weaning procedures.
- Assist veterinarian with receipt, inspection, quarantine, and care of incoming animals.
- Perform any other related work as assigned by the manager.
- Complete assigned work/tasks within given deadlines.
- Importantly, work will also include weekends/holidays visits to the animal facility to provide feed/water to animals.

**Required Skills and Expertise**:

- Lab animal handling experience
- To have animal accreditation requirement and exams (ALAT, LAT, AALAS)
- Ability to perform surgical procedures on animals
- Weekends and/or holidays visits for animal welfare and maintenance

**Other Comments**:

- Bachelor (B.Sc.) or veterinarian will be preferred with 5 years’ experience in research.

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution

Skills Required: Leadership Project Management Agile Methodologies Software Development Life Cycle (SDLC) Java C# Database Management VBScript ITIL Certified Coding Standards Team Collaboration .NET Cloud Computing DevOps Microservices Architecture API Development Jest Enzyme Job Summary: To lead a development unit that includes enterprise and custom development. This role involves managing and mentoring a team of developers, setting goals and objectives, ensuring best practices, and overseeing the design, development, maintenance, and upgrading of our existing custom applications and Enterprise systems. The role also requires expertise in both front-end and back-end development, proficiency in multiple programming languages, frameworks, and technologies, and experience with integrations across various systems. Job duties include but are not limited to: Leading a development unit that includes enterprise and custom development personnel. Setting goals and objectives for the development team and ensuring they are met. Providing mentorship and guidance to junior developers and other team members. Evaluating the performance of team members and providing constructive feedback. Facilitating continuous improvement within the development team and processes following best practices such as ITIL and other international standards. Ensuring the team follows best practices for software development, security, and operations. Maintaining and enhancing KDD Application and Enterprise footprint following best practices. Developing front-end web architecture and designing user interactions on web pages. Building and maintaining back-end server-side applications and databases. Collaborating with cross-functional teams to identify, prioritize, and execute product features. Writing reusable, testable, and efficient code. Developing and implementing security and data protection measures. Ensuring the scalability and performance of applications. Keeping up to date with emerging trends and technologies in web development. Providing technical guidance and reviewing code to ensure it meets established standards. Creating technical documentation and user documentation. Executing Management directives as required. Complying with Health, Safety and Environment regulations. Required Qualification: Education:

Bachelor's degree in computer science or a related field, or equivalent work experience. Work Experience:

5-8 Years Required Professional Skills: Proven ability to lead and manage a team of developers. Strong ability to motivate and inspire team members. Expertise in project management methodologies such as Agile. Excellent written and verbal communication skills. Commitment to maintaining high-quality standards in software development. Ability to promote a culture of innovation and continuous improvement. Strong time management skills. Ability to adapt to changing project requirements. Experience with front-end frameworks and back-end frameworks. Familiarity with DevOps tools and CI/CD pipelines.

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Department:IT / Business Analysis / Travel Operations

ReportsTo: IT Manager

JobSummary:

We are looking for a highly skilled AmadeusSoftware Development Engineer to design, develop, and support traveltechnology solutions that leverage the Amadeus platform. The ideal candidatewill have hands-on experience with Amadeus APIs, Web Services, andintegration frameworks , and will play a key role in building scalable androbust applications for airline, OTA, or corporate travel operations.

KeyResponsibilities:

• Design, develop, and maintain software solutions thatintegrate with the Amadeus GDS and related services (e.g., Altea, SellingPlatform Connect, Amadeus Web Services).
• Implement and optimize travel booking workflows,including air, hotel, car, and ancillaries.
• Develop APIs and backend components that interact withAmadeus services for availability, pricing, ticketing, and PNR management.
• Work closely with business analysts, QA, and productmanagers to gather requirements and translate them into technicalsolutions.
• Collaborate with cross-functional teams to deliverhigh-performance and scalable travel applications.
• Ensure code quality through unit testing, code reviews,and continuous integration.
• Troubleshoot production issues, optimize performance,and implement enhancements.
• Stay current with Amadeus updates, SDKs, and travelindustry trends.

RequiredQualifications:

• Bachelor's or Master's degree in Computer Science,Software Engineering, or a related field.
• 3+ years of professional experience in softwaredevelopment with integration to Amadeus systems.
• Strong understanding of Amadeus Web Services(SOAP/XML or REST/JSON) and travel booking logic.
• Proficiency in programming languages such as Java,Python, C#, or Node.js .
• Experience working with APIs, microservices, andservice-oriented architectures (SOA).
• Knowledge of travel industry standards (IATA, PNRs,e-tickets, GDS workflows).
• Familiarity with version control systems (e.g., Git)and CI/CD pipelines.
• Strong debugging and problem-solving skills.

PreferredQualifications:

• Experience with Amadeus Altea Suite , ARD Web, orNew Distribution Capability (NDC).
• Knowledge of other GDSs (Sabre, Galileo) is a plus.
• Familiarity with cloud environments (AWS, Azure, orGCP).
• Experience with Agile/Scrum methodologies.
• Travel domain certifications or Amadeus DeveloperCertification.

WhatWe Offer:

• Competitive salary and benefits
• Flexible work environment (remote/hybrid options)
• Opportunity to work on high-impact travel techsolutions
• Training and certification support in Amadeus andrelated technologies
• Collaborative and innovative team culture

Let me know if you'd like thisversion adjusted for a junior or senior level role, or tailored to a specificdomain like airlines, OTAs, or corporate travel platforms.

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Department:IT / Business Analysis / Travel Operations ReportsTo: IT Manager JobSummary: We are looking for a highly skilled

AmadeusSoftware Development Engineer

to design, develop, and support traveltechnology solutions that leverage the Amadeus platform. The ideal candidatewill have hands-on experience with

Amadeus APIs, Web Services, andintegration frameworks , and will play a key role in building scalable androbust applications for airline, OTA, or corporate travel operations. KeyResponsibilities: Design, develop, and maintain software solutions thatintegrate with the Amadeus GDS and related services (e.g., Altea, SellingPlatform Connect, Amadeus Web Services). Implement and optimize travel booking workflows,including air, hotel, car, and ancillaries. Develop APIs and backend components that interact withAmadeus services for availability, pricing, ticketing, and PNR management. Work closely with business analysts, QA, and productmanagers to gather requirements and translate them into technicalsolutions. Collaborate with cross-functional teams to deliverhigh-performance and scalable travel applications. Ensure code quality through unit testing, code reviews,and continuous integration. Troubleshoot production issues, optimize performance,and implement enhancements. Stay current with Amadeus updates, SDKs, and travelindustry trends. RequiredQualifications: Bachelor's or Master's degree in Computer Science,Software Engineering, or a related field. 3+ years of professional experience in softwaredevelopment with integration to Amadeus systems. Strong understanding of

Amadeus Web Services(SOAP/XML or REST/JSON)

and travel booking logic. Proficiency in programming languages such as

Java,Python, C#, or Node.js . Experience working with APIs, microservices, andservice-oriented architectures (SOA). Knowledge of travel industry standards (IATA, PNRs,e-tickets, GDS workflows). Familiarity with version control systems (e.g., Git)and CI/CD pipelines. Strong debugging and problem-solving skills. PreferredQualifications: Experience with

Amadeus Altea Suite , ARD Web, orNew Distribution Capability (NDC). Knowledge of other GDSs (Sabre, Galileo) is a plus. Familiarity with cloud environments (AWS, Azure, orGCP). Experience with Agile/Scrum methodologies. Travel domain certifications or Amadeus DeveloperCertification. WhatWe Offer: Competitive salary and benefits Flexible work environment (remote/hybrid options) Opportunity to work on high-impact travel techsolutions Training and certification support in Amadeus andrelated technologies Collaborative and innovative team culture Let me know if you'd like thisversion adjusted for a junior or senior level role, or tailored to a specificdomain like airlines, OTAs, or corporate travel platforms.

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**TASK DESCRIPTION**:
This position is located with the Kuwait Air Force (KAF) Organizational Level Maintenance Activity at Ahmed Al-Jaber Air Base to provide assistance in the coordination of procedures to establish and maintain storage and control systems for aviation technical publications.

**TASK REQUIREMENTS**:

- Provide technical expertise and advice on programs necessary to maintain technical publications libraries.
- Provide assistance in the development, implementation and coordination of:

- A technical publications change program and the incorporation of changes into publications.
- Programs for storage, custody, cataloging, and control and issue of classified publications and

material.
- Procedures to monitor the operation of the organizational unit libraries.
- Establish programs to manage technical documentation applicable to aircraft and aircraft-related programs.
- Receive, inventory, and issue maintenance publications to include applicable technical directives.This includes the automated version of F/A-18 Publications
- Maintain the Central Technical Publications Library in accordance with NA00-25-100.
- Provide assistance in establishing programs to control classified publications and material in accordance with applicable KAF and U.S. Department of Defense directives.
- Support on-the-job training and cross-training of KAF personnel.

**MINIMUM PERSONNEL QUALIFICATIONS**:

- Prior military experience with a minimum of five years in an aviation maintenance administration billet.
- Working experience of programs and procedures to establish and maintain storage libraries and control systems for aviation technical publications, technical drawings, and specifications, including classified publications and material.
- Must be computer literate and have experience with commercial word processing programs and be able to load, maintain and update software.
- Secret security clearance is required.

SPECIFIC REQUIREMENTS, SKILLS, TRAINING & EDUCATION:

1. BSc in Engineering, Computer Science, or any related field
2. 13+ years of specialized experience in software development
3. Experience in Oracle WebLogic administration and development under Linux/Unix
4. Experience in Java and Oracle ADF development
5. Experience in development with Oracle Forms, Oracle Reports
6. Experience in requirement gathering, gap analysis, applications design specification, quality control, and integration
7. Training courses or certifications in Unix or Linux operating system
8. Mother language: Arabic
9. Fluent in English and Arabic

Job Duties and Responsibilities:

1. Maintain, configure, monitor, and troubleshoot Oracle Application Servers
2. Deploy and manage Oracle Forms and reports using Oracle Application Server
3. Develop, test, and deploy applications/eservices according to approved designs and procedures
4. Develop, test, and deploy new systems integration requirements using web services technology
5. Provide front-line technical support for in-house developed applications/eservices and other assigned applications/eservices
6. Create and maintain software analysis, design, and quality control documents to address business requirements
7. Develop integrations with third-party software and external vendors, and provide technical assistance in the development of their integrations and customizations with customer systems
8. Identify opportunities that can improve the efficiency of application processes
9. Investigate and resolve application/eservices functionality-related issues and provide first-level support and troubleshooting
10. Provide assistance and advice to customer users in the effective use of applications and information technology
11. Troubleshoot technical issues and identify modifications needed in existing applications/eservices to meet user requirements
12. Manage users' privileges and access to ensure application security
13. Log customer users’ suggestions and complaints
14. Produce technical documentation for new and existing applications/eservices

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