51 Social Media Manager jobs in Kuwait

Job Title: Social Media Account Manager

Job Description:
We are looking for a dynamic Social Media Account Manager with at least 2 years of professional experience. In this role, you will manage and oversee multiple social media accounts, develop strategies to increase brand visibility, and foster engagement across platforms. The ideal candidate is highly creative, analytical, and skilled at building relationships with clients while ensuring their social media presence aligns with business goals.

• Develop and implement social media strategies tailored to each client's goals and objectives.
• Create and schedule engaging, high-quality content across various platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok).
• Monitor and respond to comments, messages, and reviews to foster a positive online community.
• Analyze performance metrics and provide detailed reports to clients with actionable insights.
• Stay updated on social media trends, algorithms, tools, and best practices to keep accounts competitive.
• Collaborate with clients to understand their vision, target audience, and brand voice.
• Coordinate with designers, copywriters, and other team members to produce cohesive campaigns.
• Handle multiple accounts while maintaining high levels of organization and meeting deadlines.
• A team player with exceptional organizational and technical skills.
• You have an optimistic problem-solving mindset.
• Eager to learn and gain more continuously.

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Assist management with researching and delivering social media campaigns, designed, in the creation and execution of social media campaigns, with the goal of increasing sales and revenue for Ooredoo Telecom and enhancing the company’s image on social media platforms.

• Manage Social Media Team
• Manage social media agency and ensure top-level performance
• Develop and execute social media plans, marketing campaigns, and tactics
• Review performance of available online social media services
• Work closely with agencies and IT for articles, blogs, influencers, and all social media channels
• Liaise and build relationships with stakeholders (customers, suppliers, colleagues)
• Generate ideas for marketing campaigns
• Maintain and build relationships with the media
• Monitor and engage social networks
• Create and participate in online communities
• Manage agencies regarding campaign execution
• Ensure consistency and conformity within corporate standards, budgets, and timelines
• Recommend updates and enhancements to online services based on customer feedback and industry developments
• Support tasks that help achieve strategic business objectives
• Build a highly engaged online community through listening, insights, customer service, content marketing, and campaigns
• Create reports on social media performance, brand perception, and development areas
• Ensure online communication aligns with strategic objectives and market position
• Assist in creating communication plans for social media campaigns
• Enhance Ooredoo's brand through social media communication
• Monitor social media channels daily for inquiries & feedback
• Coordinate with departments for updates (Sales, Marketing, IT, Customer Care)
• Support creation of multimedia content for social media
• Respond appropriately to social media inquiries
• Capture sales leads to generate revenue
• Stay informed of industry developments and innovations
• Perform other duties as assigned by management

Bachelor's degree in Mass Communication, Marketing, Media, Advertising, or related field, with registration in a recognized professional institute

• 5-6 years of relevant experience in Interactive Marketing within telecommunications
• Genuine passion for Social Media
• Active profiles on main online social channels
• Proficiency in MS Office (Excel, Word, etc.)
• Excellent command of Arabic and English (written and verbal)
• Creative flair and presentation skills
• Ability to operate in a multicultural environment with sensitivity
• Strong follow-up skills across multiple channels
• Strong analytical skills
• Excellent interpersonal and communication skills

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Greet and assist customers professionally and courteously.

Understand customer needs and recommend appropriate vehicles, features, finance options, and aftersales packages.

Conduct test drives and explain product specifications and benefits effectively.

Maintain high conversion rates from inquiry to sale.

Ensure customer satisfaction throughout the sales process and after delivery.

Proactively follow up on leads, inquiries, and previous customers to generate repeat business.

Maintain up-to-date knowledge of all vehicle models, pricing, promotions, financing, and registration processes.

Present vehicles to customers in a structured, professional manner using the company sales process standards.

Stay informed of competitors’ offerings and market trends.

Ensure all required documentation is completed accurately and in compliance with local regulations and company policies.

Coordinate with finance, insurance, and registration departments for a seamless customer experience.

Guide and support junior sales staff through product training, shadowing, and process coaching.

Set a high standard of professionalism and performance for the team.

Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

Minimum 4–6 years of automotive sales experience, with a proven track record of achieving targets.