24 Site Technician jobs in Kuwait

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable

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**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution

Technical Support Position Required In Ardhiya

Featured

• 1 year ago

Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:

Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .

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Featured

• 2 years ago

IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities:

Basic understanding of LAN and WAN.
Network and server infrastructure monitoring and maintenance.
Knowledge of Windows Servers and the FortiGate Firewall.
Operating system, software, and printer installation and configuration.
Odoo ERP System knowledge.
1-2 years of IT support experience is required.
A bachelor’s degree is required.
Transferable Residency is defined under Article 18.
Wage: 300 KWD

If you meet these qualifications and are interested, please send your resume to (emailprotected) .

#J-18808-Ljbffr

Featured 2 years ago IT Technical Support Position Available in Shuwaikh. We are looking for a suitable applicant to work as IT Technical Support for our reputable organization. The following are key qualifications and responsibilities: Basic understanding of LAN and WAN. Network and server infrastructure monitoring and maintenance. Knowledge of Windows Servers and the FortiGate Firewall. Operating system, software, and printer installation and configuration. Odoo ERP System knowledge. 1-2 years of IT support experience is required. A bachelor’s degree is required. Transferable Residency is defined under Article 18. Wage: 300 KWD If you meet these qualifications and are interested, please send your resume to (emailprotected) .

#J-18808-Ljbffr

IT Technical Support Associate Needed in Kuwait City

Featured

• 1 year ago

IT Technical Support Associate Needed in Kuwait City. We are now looking for an IT Technical Support Associate for a well-established organization in Kuwait City, Sharq. Both new and experienced individuals are encouraged to apply, but a Kuwaiti driver’s license is required. If interested, please submit your CV to the WhatsApp number. Thank you.

Estimated salary: 100-400 Kwd(No link with this ads).

#J-18808-Ljbffr

IT Technical Support Associate Needed in Kuwait City

Featured 1 year ago IT Technical Support Associate Needed in Kuwait City. We are now looking for an IT Technical Support Associate for a well-established organization in Kuwait City, Sharq. Both new and experienced individuals are encouraged to apply, but a Kuwaiti driver’s license is required. If interested, please submit your CV to the WhatsApp number. Thank you. Estimated salary: 100-400 Kwd(No link with this ads).

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Join to apply for the Field Service Engineer II role at Honeywell

Join to apply for the Field Service Engineer II role at Honeywell

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Job Description

As a Field Service Engineer II, you will have the opportunity to provide advanced technical facilitation and expertise to our customers in the Industrial Automation (IA) business unit.

Job Description

As a Field Service Engineer II, you will have the opportunity to provide advanced technical facilitation and expertise to our customers in the Industrial Automation (IA) business unit.

You will be accountable for troubleshooting and resolving complex technical issue, ensuring the successful implementation of our solutions, and driving customer satisfaction.

You will report directly to our Field Service Engineer Manager, and you'll work out of our Kuwait location as a site support engineer.

Responsibilities

• To ensure efficient delivery of installation, testing, commissioning, troubleshooting, and maintenance services for Honeywell Fire Alarm and Gas Detection Systems at client sites, in line with Honeywell’s standards, local regulations, and project specifications. Troubleshoot system faults, alarms, and perform root cause analysis to restore normal operation. Replace faulty devices and reconfigure panels as needed.
• Documentation & Reporting: Prepare commissioning reports, cause & corrective action reports, test forms, and as-built drawings. Maintain accurate records of service calls, spare part replacements, and system configurations.
• Customer & Project Interface:Liaise with clients, consultants, and contractors for approvals, inspections, and client handovers. Support project handover and provide training to customer personnel. Maintain professional relationships and uphold Honeywell’s image on-site.
• Compliance & Safety: Follow Honeywell and client site safety protocols. Ensure work complies with NFPA/EN standards and local Civil Defense (KFF) regulations. Keep systems updated with the latest firmware and software patches.
• Work with the customers to understand their requirements and act as a consultant and provide suggestions for their issues. Maintain Time sheets for billing purpose .Work with solution architects and proposal team for spot proposal submission.
• Escalate issues in a Timely Manner and follow up the same to solve them in the agreed time frame. Report possible future failures, disturbances, and other opportunities for improvement. Act on priority for requests for spares and additional requests from the customer.
• Follow the Honeywell SOPs, HSE and quality systems while delivering the execution of spot services
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.
• Support in delivery of spot services as per the scope of work for the assignment, working in concert with the services Operations leader (SOL) . Maintains communications with SOL and FSM. Mobility between various sites within country. Maintains communications with SOL and client to ensure tight coordination and agreement
• Takes full ownership for delivery as per the scope of work for the assignment, working in concert with the services Operations leader (SOL)
• Pro-actively Manages the SOW and informs SOL/PM of Risks and Opportunities
• Service & Maintenance: Conduct regular preventive maintenance as per the Annual Maintenance Contracts(AMC). Strong knowledge of fixed gas detection systems (point, open path, flame detectors). Familiarity with design and layout of fire detection zones and gas coverage areas. Ability to interpret and work with wiring diagrams, panel schematics, and cause-effect matrices. Sound understanding of networking (Ethernet, RS485, Modbus, BACnet). Carry out site installation verification, loop testing, and system commissioning for Honeywell Fire Alarm Panels (e.g., XLS Range of panels) and Gas Detection Systems (Fixed point-type gas detectors, aspirating systems, flame detectors). Verify all field devices (smoke/heat detectors, MCPs, sounders, gas sensors) for correct installation and functionality. Integrate Honeywell systems with third-party systems via Modbus/BACnet as per design.
• Review and interpret engineering drawings, technical specifications, and BOQ to ensure compliance. Willingness to travel to project sites and work for site surveys and data collection. Maintain service records, test reports, and prepare detailed documentation post-intervention for future projects and estimation support
  
  

Qualifications

• Degree in Electrical, Electronics, Instrumentation, or related field.
• Sound knowledge of NFPA, local fire codes, and standards.
• Hands-on experience in addressable and conventional fire alarm panels, flame and gas detectors, and system integration. Strong troubleshooting and diagnostic skills. Good communication and client-handling skills.
• 8–12 years of experience with Fire Alarm, Gas Suppression System and Gas Detection Systems (preferably Honeywell Systems Experience on XLS-3000, XLS-140, XNX & XCD gas detectors and Safety Manager). Hands-on experience with Honeywell XLS3000, XLS-140-2, Verifire Tools and Safety Manager tools. Sound knowledge of NFPA, local fire codes, and standards. Engineer (Project environment) with commissioning and SAT experience
  
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Appliances, Electrical, and Electronics Manufacturing

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