38 Showroom Support jobs in Kuwait

At Khuff, we seek to work with diverse group of people who are analytical and driven by an entrepreneurial spirit. We are looking for an energetic & dynamic Mechanical / Petroleum Engineer to work as Completions Sales & Support Engineer .

The incumbent is expected to combine technical knowledge with sales skills and would be responsible for providing support to our large vendor / customer base. He/She must have thorough understanding of downhole oilfield applications, drilling and completions. Comprehensive specialized technical knowledge of completions products and services

He/she would be expected to have complete involvement in generating new business leads by networking with peers in the industry and maintaining an updated client database. It is required to have the ability to build strong, effective working relationships with both internal and external customers. He/ She must continually monitor market, competition and customer specific strategic and operational factors to ensure that current, reliable market intelligence is available to support business decisions

He / she would co-ordinate for prequalifying various principal’s products and having them listed on the vendor approval lists of the major clients.

Preferred Candidate should have comprehensive knowledge of local markets including customer contacts and their operations. Technical Aptitude and great communication skills is a must have for this role. Good knowledge of commercial and contracts is desirable.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and commitment, to creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for their future:

CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs

Accountabilities

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one-to-one activities.
• Apply all sales-related procedures and guidelines.
• Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics.

PROFILE

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential

ADDITIONAL INFORMATION

To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.

At Khuff, we seek to work with diverse group of people who are analytical and driven by an entrepreneurial spirit. We are looking for an energetic & dynamic Mechanical / Petroleum Engineer to work as Completions Sales & Support Engineer .

The incumbent is expected to combine technical knowledge with sales skills and would be responsible for providing support to our large vendor / customer base. He/She must have thorough understanding of downhole oilfield applications, drilling and completions. Comprehensive specialized technical knowledge of completions products and services

He/she would be expected to have complete involvement in generating new business leads by networking with peers in the industry and maintaining an updated client database. It is required to have the ability to build strong, effective working relationships with both internal and external customers. He/ She must continually monitor market, competition and customer specific strategic and operational factors to ensure that current, reliable market intelligence is available to support business decisions

He / she would co-ordinate for prequalifying various principal’s products and having them listed on the vendor approval lists of the major clients.

Preferred Candidate should have comprehensive knowledge of local markets including customer contacts and their operations. Technical Aptitude and great communication skills is a must have for this role. Good knowledge of commercial and contracts is desirable.

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

Between 25-30

FEMALE

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

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By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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