21 Setup Technician jobs in Kuwait
Field Technician IV
Kuwait City, Al Kuwayt
General Dynamics Information Technology
Posted today
Job Viewed
Job Description
**Req ID:** RQ204365
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Field Service and Support
**Skills:**
Aviation,Field Services,Technical Troubleshooting
**Certifications:**
Airframe & Power Plant Mechanic - Federal Aviation Administration (FAA) - Federal Aviation Administration (FAA)
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.
**HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:**
+ Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
+ Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
+ Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
+ Capture and file electronic trouble reports and software change requests.
+ Assist in implementing new aircraft into the system and assist with aircraft transfers.
+ Report data quality issues to unit personnel.
+ Support remote deployments.
+ Coordinate hardware replacements and repairs.
+ Assist in fielding new hardware and new software versions.
+ Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
+ Perform other duties as required.
**WHAT YOU WILL NEED TO BE SUCCESSFUL:**
+ AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications
+ Must have a current and active Secret Clearance.
+ Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
+ Must have US Passport.
+ Must be able to complete CRC requirements to deploy.
#CECOMWFS
#DefenseOCONUS
#GDITPriority
The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Field Service and Support
**Skills:**
Aviation,Field Services,Technical Troubleshooting
**Certifications:**
Airframe & Power Plant Mechanic - Federal Aviation Administration (FAA) - Federal Aviation Administration (FAA)
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.
**HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:**
+ Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
+ Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
+ Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
+ Capture and file electronic trouble reports and software change requests.
+ Assist in implementing new aircraft into the system and assist with aircraft transfers.
+ Report data quality issues to unit personnel.
+ Support remote deployments.
+ Coordinate hardware replacements and repairs.
+ Assist in fielding new hardware and new software versions.
+ Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
+ Perform other duties as required.
**WHAT YOU WILL NEED TO BE SUCCESSFUL:**
+ AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications
+ Must have a current and active Secret Clearance.
+ Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
+ Must have US Passport.
+ Must be able to complete CRC requirements to deploy.
#CECOMWFS
#DefenseOCONUS
#GDITPriority
The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
This advertiser has chosen not to accept applicants from your region.
0
Immediate Field Technician Vacancy
Orient Eagle Security Devices & Systems Co.
Posted today
Job Viewed
Job Description
**Qualifications and Skills**:
- Kuwaiti Driving License is a must!
- 3 Years Experience as Technician.
**Benefits**:
Basic Salary: 350 KD
+Overtime (We pay good rates)
+Car Allowance (If owns a car)
+Fuel Allowance (If using company car)
+Mob line Allowance
**Salary**: KD350.000 per month
- Kuwaiti Driving License is a must!
- 3 Years Experience as Technician.
**Benefits**:
Basic Salary: 350 KD
+Overtime (We pay good rates)
+Car Allowance (If owns a car)
+Fuel Allowance (If using company car)
+Mob line Allowance
**Salary**: KD350.000 per month
This advertiser has chosen not to accept applicants from your region.
1
Implementation & Technical Support
Talina.ai
Posted 4 days ago
Job Viewed
Job Description
The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions.
Skills and Qualifications
- Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
- Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields
- At least 2 years of experience in an equivalent job position and project management
- Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports
- Only for Kuwait residents
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Officer
Kuwait City, Al Kuwayt
confidential
Posted 4 days ago
Job Viewed
Job Description
Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures.
Job Responsibilities:
- Troubleshoot servers, network, and Desktops infrastructure.
- Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc.
- Ensure new & existing stores and restaurants have all required IT infrastructure.
- Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware.
- Provide technical support to all departments and business units related to Application, Security, Internet etc.
- Prepare and update network diagrams for offices and other work locations.
- Administer Data backups, recovery and anti-viruses for Servers and Desktop.
- Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals.
- Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required.
- Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users.
Skills
Experience & Qualification
- Bachelor’s degree in computer science, IT, Software Engineering or similar
- At least 3 – 5 years’ experience in the similar field
- Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure
- English communication, Arabic is preferable
This advertiser has chosen not to accept applicants from your region.
3
Implementation & Technical Support
Kuwait City, Al Kuwayt
Talina.ai
Posted 3 days ago
Job Viewed
Job Description
The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Officer
Kuwait City, Al Kuwayt
confidential
Posted 3 days ago
Job Viewed
Job Description
Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Specialist Technical Support
Kuwait City, Al Kuwayt
Ooredoo
Posted today
Job Viewed
Job Description
**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**
**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**
**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office
**Note: you will be required to attach the following**:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**
**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**
**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office
**Note: you will be required to attach the following**:
This advertiser has chosen not to accept applicants from your region.
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6
Specialist Technical Support
Kuwait City, Al Kuwayt
Ooredoo Group of Companies
Posted today
Job Viewed
Job Description
The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role
**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role
**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.
**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution
This advertiser has chosen not to accept applicants from your region.
7
Service Technician (Field) - Electronics Home Appliances
Alghanim Industries
Posted 11 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.
Job Responsibilities- Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
- Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
- Order necessary parts after initial prescreen so they are in hand before going to customers' location.
- Perform daily administrative functions to include warranty claims and report submission.
- Maintain performance objectives as required by the company.
- Maintain company vehicle, tools, equipment and parts inventory.
- Rely on personal judgment for safety regarding work.
- Work independently without onsite supervision.
- Other duties as assigned.
- Documents service and installation actions by completing forms, reports, logs, and records.
- 3 to 5 years field service experience in all major home appliances.
- Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
- Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
- Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
- Valid driver's license with a clear driving record.
- Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
- Ability to work a flexible schedule based on business needs.
- Excellent communication, organization and customer serviceskills.
This advertiser has chosen not to accept applicants from your region.
8
Service Technician (Field) - Electronics Home Appliances
Kuwait City, Al Kuwayt
Alghanim Industries
Posted 1 day ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances. Job Responsibilities
Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction. Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications. Order necessary parts after initial prescreen so they are in hand before going to customers' location. Perform daily administrative functions to include warranty claims and report submission. Maintain performance objectives as required by the company. Maintain company vehicle, tools, equipment and parts inventory. Rely on personal judgment for safety regarding work. Work independently without onsite supervision. Other duties as assigned. Documents service and installation actions by completing forms, reports, logs, and records. Candidate Requirements
3 to 5 years field service experience in all major home appliances. Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications. Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment. Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications. Valid driver's license with a clear driving record. Meet physical requirements generally associated with field service repair (lifting, bending, etc.). Ability to work a flexible schedule based on business needs. Excellent communication, organization and customer serviceskills.
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Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction. Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications. Order necessary parts after initial prescreen so they are in hand before going to customers' location. Perform daily administrative functions to include warranty claims and report submission. Maintain performance objectives as required by the company. Maintain company vehicle, tools, equipment and parts inventory. Rely on personal judgment for safety regarding work. Work independently without onsite supervision. Other duties as assigned. Documents service and installation actions by completing forms, reports, logs, and records. Candidate Requirements
3 to 5 years field service experience in all major home appliances. Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications. Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment. Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications. Valid driver's license with a clear driving record. Meet physical requirements generally associated with field service repair (lifting, bending, etc.). Ability to work a flexible schedule based on business needs. Excellent communication, organization and customer serviceskills.
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