52 Service Specialist jobs in Kuwait

Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance withcustomer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.

How you’ll make an impact

• Driving service sales and business development activities across assigned countries and marketsegments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients).
• Performing relay testing, commissioning, maintenance, and troubleshooting at client substations.
  Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity withother relays manufacturers is preferable.
• Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and bestpractices.
• Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment insubstations up to 400 kV voltage level.
• Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment inpower stations and refinery environments.
• Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV.
• Consult with clients or their representatives to determine their needs and priorities.
• Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work.
• Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations.
• Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering is preferred.
• Minimum 7 years of relevant experience is required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using testing and diagnostic equipment.
• Ability to interpret and work from electrical drawings and schematics.
• Strong organizational and time management skills.
• Commitment to continuous improvement and learning.
• Proficiency in both spoken & written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

#J-18808-Ljbffr

The opportunity

Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance with customer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.

How You’ll Make An Impact

• Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients).
• Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays is required; familiarity with other relay manufacturers is a plus.
• Troubleshooting system protection problems and schemes effectively, understanding different protection and communication schemes, and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices.
• Demonstrating expertise in testing, commissioning, maintenance, and troubleshooting protection systems for equipment in substations up to 400 kV.
• Experience in testing, commissioning, maintenance, and troubleshooting protection systems for power stations and refineries.
• Training site operators in the use of systems, ensuring site-specific manuals and documentation are available before handover, and being highly familiar with interlocking and gas tripping schemes across all voltage levels from 380 V to 400 kV.
• Consulting with clients to determine needs and priorities.
• Providing written procedures for switching, energization, and isolation methods for testing, commissioning, and maintenance.
• Coordinating and overseeing technicians and electricians, serving as project manager and primary customer contact, maintaining professionalism, and being well-versed in safety precautions when working in live substations.
• Possessing leadership skills to lead, supervise, and assign work to protection teams, and troubleshooting electrical parts for various switchgear types.
• Ensuring compliance with applicable regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions, and caring for colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering is preferred.
• Minimum 7 years of relevant experience required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in testing and diagnostic equipment.
• Ability to interpret electrical drawings and schematics.
• Strong organizational and time management skills.
• Commitment to continuous improvement and learning.
• Proficiency in spoken and written English is required.

Hitachi Energy is a global leader in electrification, powering a sustainable energy future with innovative power grid technologies and digital solutions. Over three billion people depend on our technologies daily. With over a century of pioneering in high-voltage, transformers, automation, and power electronics, we address the urgent energy challenge of balancing demand and decarbonization. Headquartered in Switzerland, we employ over 50,000 people across 60 countries and generate around $16 billion USD in revenue. We invite you to apply today.

#J-18808-Ljbffr

Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance withcustomer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines. How you’ll make an impact Driving service sales and business development activities across assigned countries and marketsegments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients). Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity withother relays manufacturers is preferable. Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and bestpractices. Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment insubstations up to 400 kV voltage level. Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment inpower stations and refinery environments. Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV. Consult with clients or their representatives to determine their needs and priorities. Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work. Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations. Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background A bachelor’s degree in electrical engineering is preferred. Minimum 7 years of relevant experience is required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in using testing and diagnostic equipment. Ability to interpret and work from electrical drawings and schematics. Strong organizational and time management skills. Commitment to continuous improvement and learning. Proficiency in both spoken & written English language is required. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

#J-18808-Ljbffr

The opportunity Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance with customer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines. How You’ll Make An Impact Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients). Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays is required; familiarity with other relay manufacturers is a plus. Troubleshooting system protection problems and schemes effectively, understanding different protection and communication schemes, and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices. Demonstrating expertise in testing, commissioning, maintenance, and troubleshooting protection systems for equipment in substations up to 400 kV. Experience in testing, commissioning, maintenance, and troubleshooting protection systems for power stations and refineries. Training site operators in the use of systems, ensuring site-specific manuals and documentation are available before handover, and being highly familiar with interlocking and gas tripping schemes across all voltage levels from 380 V to 400 kV. Consulting with clients to determine needs and priorities. Providing written procedures for switching, energization, and isolation methods for testing, commissioning, and maintenance. Coordinating and overseeing technicians and electricians, serving as project manager and primary customer contact, maintaining professionalism, and being well-versed in safety precautions when working in live substations. Possessing leadership skills to lead, supervise, and assign work to protection teams, and troubleshooting electrical parts for various switchgear types. Ensuring compliance with applicable regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions, and caring for colleagues and the business. Your background A bachelor’s degree in electrical engineering is preferred. Minimum 7 years of relevant experience required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in testing and diagnostic equipment. Ability to interpret electrical drawings and schematics. Strong organizational and time management skills. Commitment to continuous improvement and learning. Proficiency in spoken and written English is required. Hitachi Energy is a global leader in electrification, powering a sustainable energy future with innovative power grid technologies and digital solutions. Over three billion people depend on our technologies daily. With over a century of pioneering in high-voltage, transformers, automation, and power electronics, we address the urgent energy challenge of balancing demand and decarbonization. Headquartered in Switzerland, we employ over 50,000 people across 60 countries and generate around $16 billion USD in revenue. We invite you to apply today.

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

Job Description:

We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone.

Responsibilities:

• Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person)
• Greet and assist clients before and after classes
• Handle class registrations, bookings, and cancellations
• Maintain studio records, attendance, and schedules
• Support administrative tasks such as inventory, filing, and reporting
• Ensure the studio space is organized and client-ready
• Assist with customer inquiries and resolve basic issues with care and professionalism

Requirements:

• Fluent in both English and Arabic, reading, writing, and speaking
• Strong communication and interpersonal skills
• Organized, detail-oriented, and reliable
• Comfortable using basic administrative software and scheduling systems
• Prior experience in a customer-facing or administrative role
• Prior experience with sales

Immediate Hire

We need to hire someone who has a passion for performing arts and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team.

Working hours: Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break.

Skills

• Visa-18 and Visa-22 Transferable if interested
• Immediate Hire
• FEMALE
• A highly reliable person
• Positive attitude
• Proactive
• Very organized
• Knows how to use a computer & tablet
• Quick learner
• Multi-tasker
• Good understanding of Microsoft Word & Excel
• Solution-oriented
• Detail-oriented & able to notice issues
• Capable of working independently & efficiently
• Punctual
• A structured person naturally
• Team player with leadership qualities
• Proficient in Arabic and English (writing and speaking)

#J-18808-Ljbffr

Job Description: We’re looking for a highly organized and friendly Administrative & Customer Support Coordinator to join our team at Haraka Center for Movement Arts. In this role, you’ll be the first point of contact for our clients, supporting daily studio operations and ensuring a smooth, welcoming experience for everyone. Responsibilities: Manage studio communications (Phone, Social Media, WhatsApp, email, and in-person) Greet and assist clients before and after classes Handle class registrations, bookings, and cancellations Maintain studio records, attendance, and schedules Support administrative tasks such as inventory, filing, and reporting Ensure the studio space is organized and client-ready Assist with customer inquiries and resolve basic issues with care and professionalism Requirements: Fluent in both English and Arabic, reading, writing, and speaking Strong communication and interpersonal skills Organized, detail-oriented, and reliable Comfortable using basic administrative software and scheduling systems Prior experience in a customer-facing or administrative role Prior experience with sales Immediate Hire We need to hire someone who has a passion for

performing arts

and appreciates it, as we are a small team of dance artists and instructors. The environment is positive and supportive, with a mix of international people. We would love to find a new addition to our team. Working hours:

Sunday - Thursday 12 pm - 9 pm, Saturday 9 am - 6 pm, with Friday off. 8-hour work shift with 1-hour break. Skills Visa-18 and Visa-22 Transferable

if interested Immediate Hire FEMALE A highly reliable person Positive attitude Proactive Very organized Knows how to use a computer & tablet Quick learner Multi-tasker Good understanding of Microsoft Word & Excel Solution-oriented Detail-oriented & able to notice issues Capable of working independently & efficiently Punctual A structured person naturally Team player with leadership qualities Proficient in Arabic and English (writing and speaking)

#J-18808-Ljbffr

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
• Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields
• At least 2 years of experience in an equivalent job position and project management
• Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports
• Only for Kuwait residents

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