56 Service Representative jobs in Kuwait
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Customer Service Representative - CreditThe Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
Job Responsibilities• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
• End-Of-Day Transactions batches.
• Cash and K-Net reconciliation at End-Of-Day Batches
• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.
CUSTOMER SERVICE REPRESENTATIVE
Posted 17 days ago
Job Viewed
Job Description
Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!
Responsibilities- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide timely and accurate responses to customer questions and concerns.
- Process orders, returns, and refunds efficiently.
- Maintain and update customer records in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Gather customer feedback to improve service quality.
- Assist in resolving complaints with professionalism and patience.
- Stay updated on company products, services, and policies.
- Collaborate with the sales and support teams to enhance the customer experience.
- Minimum 3 years of experience in customer service, call centers, or client support roles.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
- Ability to multitask and work under pressure.
- Friendly, patient, and empathetic attitude toward customers.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience in e-commerce, retail, or B2B customer service is a plus.
- Competitive salary and benefits.
- Opportunities for career growth and training.
- Positive and supportive work environment.
- Work with a dynamic and professional team.
KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.
#J-18808-LjbffrCustomer Service Representative
Posted 2 days ago
Job Viewed
Job Description
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility. Job Responsibilities
• Processing all credit transactions for electronics, Furniture and online. • Validate and ensure documentation compliance, and authenticity. • Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. • Ensure accuracy of all calculations. • Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. • Ensure that the Individual monthly sales targets is met. • Ensure that the company standard for customer satisfaction is met and maintained. • Selling related Easy Credit products and Services • Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection. • Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) • End-Of-Day Transactions batches. • Cash and K-Net reconciliation at End-Of-Day Batches
Candidate Requirements
• 0 – 2 years of experience. • 2-year Diploma in a relevant field. • Customer-centric attitude. • Excellent communication skills. • Basic computer skills. • Bi-lingual (Arabic/English) preferred.
#J-18808-Ljbffr
Customer Service Representative
Posted today
Job Viewed
Job Description
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Co-ordinate with bloggers and models as and when required.
- Maintain proper records and file invoices/orders digitally or/and manually
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- At least 1-2yrs. of experience in a similar role is preferred.
- Track record of over-achieving quota will be a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Must be bilingual.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**Salary**: From KD250.000 per month
Application Question(s):
- What is your salary expectation
- This is an urgent opening. Can you join immediately?
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- Arabic (required)
- English (required)
Customer Service Representative - Branches
Posted 2 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Customer Service Representative - BranchesDeliver high quality service to customers through providing banking services
Generic AccountabilitiesGeneric Accountabilities are not specified for this role
Specific Accountabilities- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Reconciliations: Perform end of day reconciliations accurately and on time
- Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
- Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
- Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Other: Perform any addition duties that assigned by Manager
- High quality customer service
- Requests/applications accurately processed
- Returned cheques,, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience- Experience gained as part of the ABK training programme
- Experience of operational processes and procedures
- Handling customer issues and providing customer service
- Knowledge of products & services
- Understanding of customer needs
- High customer service level
- Strong communication and interpersonal skills
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
Customer Service Representative - Branches
Posted 2 days ago
Job Viewed
Job Description
Deliver high quality service to customers through providing banking services Generic Accountabilities
Generic Accountabilities are not specified for this role Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Reconciliations: Perform end of day reconciliations accurately and on time Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately Other: Perform any addition duties that assigned by Manager Job Success Factors
High quality customer service Requests/applications accurately processed Returned cheques,, new ATM cards etc. handled without delay Money transfers accurately processed Successful identification of sales opportunities and transfer to a colleague Accurate records of transactions etc. Compliance with operational procedures and instructions, risk policies Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management Experience
Experience gained as part of the ABK training programme Experience of operational processes and procedures Handling customer issues and providing customer service Skills
Knowledge of products & services Understanding of customer needs High customer service level Strong communication and interpersonal skills Work Contact
Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments
External Stakeholders:ABK Customers
#J-18808-Ljbffr
Be The First To Know
About the latest Service representative Jobs in Kuwait !
Field Service Representative Analyst
Posted 2 days ago
Job Viewed
Job Description
Field Service Representative Analyst ID#
FSR Engineers help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers.
What You'll Get to Do- Monitor distributed computing stacks and rapidly respond to alerts that occur.
- Our core company platform provides the foundation for our projects.
- Custom applications built on top of our core company platform.
- Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing.
- Java and Groovy for our back-end applications and data integration tools.
- Typescript, React/Redux for our web technologies.
- Python for data processing and analysis.
- Commercial standard cloud infrastructures such as AWS or Azure.
- CentOS/Red Hat Linux as the basis for all our on premise servers.
- Experience with Gotham
- Experience with Gaia
- Experience with Targeting
- Experience with Joint Fires or Fires
- Maritime or Air Ops Experience
- Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
- Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
- Understanding of how technical decisions impact the user of what you're building.
- Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages.
- Ability to work effectively in teams of technical and non-technical individuals.
- Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Willingness and interest to travel as needed.
- (As required by U.S. Government contract) U.S. citizenship
- Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000 to $130,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
EOE/F/M/D/V
#J-18808-LjbffrField Service Representative Analyst
Posted 2 days ago
Job Viewed
Job Description
FSR Engineers
help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. What You'll Get to Do
Monitor distributed computing stacks and rapidly respond to alerts that occur. Our core company platform provides the foundation for our projects. Custom applications built on top of our core company platform. Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing. Java and Groovy for our back-end applications and data integration tools. Typescript, React/Redux for our web technologies. Python for data processing and analysis. Commercial standard cloud infrastructures such as AWS or Azure. CentOS/Red Hat Linux as the basis for all our on premise servers. Requirements
Experience with Gotham Experience with Gaia Experience with Targeting Experience with Joint Fires or Fires Maritime or Air Ops Experience Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center Qualifications
Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics. Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools. Understanding of how technical decisions impact the user of what you're building. Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages. Ability to work effectively in teams of technical and non-technical individuals. Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users. Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. Willingness and interest to travel as needed. (As required by U.S. Government contract) U.S. citizenship Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000 to $130,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EOE/F/M/D/V
#J-18808-Ljbffr
Field Service Representative Analyst (Qatar)
Posted today
Job Viewed
Job Description
FSR Analyst
Location: OCONUS rotations to Qatar
Requirements:
- Active TS/SCI security clearance.
- Fluent English-language speaking, analytical writing, and briefing skills.
- Excellent working knowledge of MSS.
- Willingness to conduct CONOUS and OCONUS rotations.
Desired Skills:
- Experienced in operations and/or application of Joint Fires
- Experienced and/or knowledge of geospatial based mapping tools
- Knowledgeable of Battle Command systems
- Knowledge of intelligence integration into operations
- Working knowledge of Tactical Data Links
- Experience training or instructing either in 1:1 or classroom environments
- Army Operations Center or Fires experience
- A working understanding of tactical data links and battle system
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000-135,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Field Service Representative Analyst (Qatar) ID# #J-18808-Ljbffr