40 Service Manager jobs in Kuwait
Customer Service Manager
Alghanim Industries
Posted today
Job Viewed
Job Description
Long Description Job Summary
To lead the customer Service, Call Center & QC function for the Home Division and to improve customer satisfaction, drive customer loyalty and deliver improved profitability. The development of the Customer Service team is also a key success factor. This key role will provide the daily coaching to drive efficiency in sales and operations and deliver a world class experience for our customers
Job Responsibilities
- Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
- Fully understand all internal and external legislation relevant to the role
- Observe and coach staff to improve standards, knowledge, skills and behaviours
- Provide weekly, monthly reports on the performance of managed functions,
- Ensure quality and consistency in the process of customer handling in the end to end process
- Positively contribute to the overall objective of the customer service index and profit objectives; And to the Process of continuous improvement
- Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods
- 10 years retail experience or product knowledge preferred
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities
- Excellent people management skills
- Planning, organising and leadership abilities
- Team player
- Analytical and computer literate
- Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
- Excellent attention to detail, diligent and methodical approach to work
- Experienced in training, coaching and developing others
- Quality focused and result driven
- Excellent communication skills
Education
To lead the customer Service, Call Center & QC function for the Home Division and to improve customer satisfaction, drive customer loyalty and deliver improved profitability. The development of the Customer Service team is also a key success factor. This key role will provide the daily coaching to drive efficiency in sales and operations and deliver a world class experience for our customers
Job Responsibilities
- Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
- Fully understand all internal and external legislation relevant to the role
- Observe and coach staff to improve standards, knowledge, skills and behaviours
- Provide weekly, monthly reports on the performance of managed functions,
- Ensure quality and consistency in the process of customer handling in the end to end process
- Positively contribute to the overall objective of the customer service index and profit objectives; And to the Process of continuous improvement
- Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods
- 10 years retail experience or product knowledge preferred
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities
- Excellent people management skills
- Planning, organising and leadership abilities
- Team player
- Analytical and computer literate
- Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
- Excellent attention to detail, diligent and methodical approach to work
- Experienced in training, coaching and developing others
- Quality focused and result driven
- Excellent communication skills
Education
This advertiser has chosen not to accept applicants from your region.
0
Service Manager - Kuwait
LIXIL
Posted today
Job Viewed
Job Description
3 days ago Be among the first 25 applicants
IMEA (India, Middle East, Africa)
Kuwait
LE_0165-Grome Marketing (Cyprus) Ltd.
Employee Assignment
Not remote
Full Time
15 July 2025
Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, contracts & invoicing, hands-on service visits to VIP customers and project sites.
Primary Responsibilities
- Manage daily operations and field service, including team management (task assignment, KPIs, targets)
- Maintain and track spare parts stock, update SAP accordingly
- Monitor and report on service partner performance
- Handle case routing, escalation, assignment, and tracking
- Conduct service visits to VIP customers and project sites
- Invoicing for spare parts and services
- Provide technical support on GROHE product portfolio
- Implement cost-effective service principles, prioritizing remote support and spare parts over complete product replacements and external technician visits
- Support service initiatives and the rollout of spare parts sales and distribution
- Perform additional tasks as assigned by the Service Leader for Gulf & Levant
Qualifications
- Bachelor's degree in IT and/or Engineering
- Engineering background
- 3-5 years of experience in technical service
- Technical and analytical mindset
- Proactive attitude, problem-solving skills, results-oriented, independent working ability
- Willingness to learn, strive for excellence, and assist others
- Proficient in PC operations, reading electrical schemes, and exploded drawings
- Experience with CRM, FSM, WMS, and SAP preferred
- Plumbing expertise is a plus but not mandatory
- Background in automotive, heating, or AC service fields
- Customer-centric, effective communication, and objection handling skills
- Punctuality and attention to detail
- Mid-Senior level
- Contract
- Other
- Manufacturing
Referrals increase your chances of interviewing at LIXIL by 2x
Get notified about new Service Manager jobs in Kuwait .
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Service Manager - Kuwait
Kuwait City, Al Kuwayt
LIXIL
Posted today
Job Viewed
Job Description
6 days ago Be among the first 25 applicants IMEA (India, Middle East, Africa)
Kuwait
LE_0165-Grome Marketing (Cyprus) Ltd.
Employee Assignment
Not remote
Full Time
15 July 2025
Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, handling contracts and invoicing, conducting hands-on service visits to VIP customers and project sites.
Primary Responsibilities Manage daily operations and field service, including team management (task assignment, KPIs, targets) Oversee spare parts stock, tracking, and SAP updates Monitor and report on service partner performance Handle case routing, escalation, assignment, and tracking Conduct service visits to VIP customers and project sites Manage invoicing for spare parts and services Provide technical support on GROHE product portfolio Implement cost-effective service principles (remote support, spare parts first approach, external technician visits) Support service initiatives and the rollout of spare parts sales and distribution Perform other tasks as assigned by the Service Leader for Gulf & Levant regions Qualifications Bachelor's degree in IT or Engineering Engineering background 3-5 years of technical service experience Technical and analytical mindset Proactive attitude, problem-solving skills, results-oriented, independent worker Willingness to learn and strive for excellence, team player Proficient in PC operations, reading electrical schemes, and exploded drawings Experience with CRM, FSM, WMS, and SAP preferred Plumbing expertise is a plus but not mandatory Experience in automotive, heating, or AC service fields Customer-centric, excellent communication skills, ability to handle objections Punctuality and attention to detail Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at LIXIL by 2x Get notified about new Service Manager jobs in
Kuwait .
#J-18808-Ljbffr
Kuwait
LE_0165-Grome Marketing (Cyprus) Ltd.
Employee Assignment
Not remote
Full Time
15 July 2025
Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, handling contracts and invoicing, conducting hands-on service visits to VIP customers and project sites.
Primary Responsibilities Manage daily operations and field service, including team management (task assignment, KPIs, targets) Oversee spare parts stock, tracking, and SAP updates Monitor and report on service partner performance Handle case routing, escalation, assignment, and tracking Conduct service visits to VIP customers and project sites Manage invoicing for spare parts and services Provide technical support on GROHE product portfolio Implement cost-effective service principles (remote support, spare parts first approach, external technician visits) Support service initiatives and the rollout of spare parts sales and distribution Perform other tasks as assigned by the Service Leader for Gulf & Levant regions Qualifications Bachelor's degree in IT or Engineering Engineering background 3-5 years of technical service experience Technical and analytical mindset Proactive attitude, problem-solving skills, results-oriented, independent worker Willingness to learn and strive for excellence, team player Proficient in PC operations, reading electrical schemes, and exploded drawings Experience with CRM, FSM, WMS, and SAP preferred Plumbing expertise is a plus but not mandatory Experience in automotive, heating, or AC service fields Customer-centric, excellent communication skills, ability to handle objections Punctuality and attention to detail Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at LIXIL by 2x Get notified about new Service Manager jobs in
Kuwait .
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Manager Elite Force Consultancy
Elite Force
Posted 11 days ago
Job Viewed
Job Description
Job Description:
- Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
- As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
- Advocate all Dentsply Sirona values in behaviours and communication
- Manage and coordinate all customer and distributor enquiries
- Manage the processing of quotation and orders
- Manage key elements of the shipping process
- Manage the associated administration ensuring our internal systems are maintained
- Track the delivery of shipments to distributors after despatch of goods, regardless of terms
- Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
- Prepare and file customer order reports as necessary.
- Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
- Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
- Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting
Requirements:
Qualifications and Experience
- Previous Customer Service
- Previous experience of managing a diverse team
- Experience of providing Trade Marketing support experience is advantageous
- Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
- Expert knowledge of Microsoft Excel
- Experience with International Trade Finance and International Distribution and Shipping
- Experience with Letter of Credits and associated requirement of documentation etc.
- Administrative experience, specifically with proven record of data entry.
- Experience in Customer Services within a supply chain environment is desirable
- Excellent standard of English is required
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Manager Elite Force Consultancy
Kuwait City, Al Kuwayt
Elite Force
Posted 4 days ago
Job Viewed
Job Description
Job Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and coordinate all customer and distributor enquiries Manage the processing of quotation and orders Manage key elements of the shipping process Manage the associated administration ensuring our internal systems are maintained Track the delivery of shipments to distributors after despatch of goods, regardless of terms Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage. Prepare and file customer order reports as necessary. Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business. Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting Requirements: Qualifications and Experience Previous Customer Service Previous experience of managing a diverse team Experience of providing Trade Marketing support experience is advantageous Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous) Expert knowledge of Microsoft Excel Experience with International Trade Finance and International Distribution and Shipping Experience with Letter of Credits and associated requirement of documentation etc. Administrative experience, specifically with proven record of data entry. Experience in Customer Services within a supply chain environment is desirable Excellent standard of English is required
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Head-operations & Management
Kuwait City, Al Kuwayt
K-STEEL
Posted today
Job Viewed
Job Description
Looking for CNC Vertcal Machine Operator, with good knowledge of CAD Cam software. Should have minimum 5 years of expierience and is ready to work in Kuwait.
**Job Types**: Full-time, Permanent
**Salary**: KD300.000 - KD400.000 per month
**Job Types**: Full-time, Permanent
**Salary**: KD300.000 - KD400.000 per month
This advertiser has chosen not to accept applicants from your region.
5
Head-operations & Management
Kuwait City, Al Kuwayt
K-STEEL
Posted today
Job Viewed
Job Description
Job description
Looking for CNC Vertical Machining Center, Operator, with good knowledge of CAD Cam, AutoCAD 2D & 3D software. Should have minimum 5 years of experience and is ready to work in Kuwait.
Work details:
Responsible for machining production for die making.
Responsible for developing VMC and CNC Programs for machining of Steel Dies & Die Casting Components
Minimum 5 years experience in VMC Setting
Should possibly have fair kowledge in Laser Cutting operation 2D
Experience in Cad Cam, AutoCAD 2D & 3D
**Job Types**: Full-time, Permanent
**Salary**: KD300.000 - KD400.000 per month
Looking for CNC Vertical Machining Center, Operator, with good knowledge of CAD Cam, AutoCAD 2D & 3D software. Should have minimum 5 years of experience and is ready to work in Kuwait.
Work details:
Responsible for machining production for die making.
Responsible for developing VMC and CNC Programs for machining of Steel Dies & Die Casting Components
Minimum 5 years experience in VMC Setting
Should possibly have fair kowledge in Laser Cutting operation 2D
Experience in Cad Cam, AutoCAD 2D & 3D
**Job Types**: Full-time, Permanent
**Salary**: KD300.000 - KD400.000 per month
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service manager Jobs in Kuwait !
6
IT Service Operations Manager - Aiu
Talent Pal
Posted today
Job Viewed
Job Description
We are seeking an experienced IT Service Operations Manager to lead and optimize our IT Service Management (ITSM) processes. As the IT Service Operations Manager, you will be responsible for ensuring the seamless operation of IT services in alignment with business objectives. Your role will involve developing, implementing, and refining ITIL processes across the organization, as well as driving continuous improvement initiatives to enhance service performance.
- Develop, implement, and monitor ITIL processes to streamline service delivery.
- Ensure that ITSM processes are aligned with the evolving needs of the business.
- Lead the management, communication, escalation, and resolution of critical incidents.
- Drive service improvement activities to enhance the overall quality of IT services.
- Serve as an escalation point for incident management, providing guidance and support as needed.
**Responsibilities**:
- Bachelor's degree in a relevant field such as Information Technology, Computer Science, or Business Administration (preferred)
- Comprehensive understanding of the ITIL framework and ITSM best practices.
- Excellent communication skills, with the ability to effectively collaborate and resolve conflicts.
- Strong leadership abilities, capable of leading and coordinating cross-functional teams.
- Proven experience in IT service management or a related field.
- Relevant certifications such as ITIL are highly desirable.
This job has been sourced from an external job board.
- Develop, implement, and monitor ITIL processes to streamline service delivery.
- Ensure that ITSM processes are aligned with the evolving needs of the business.
- Lead the management, communication, escalation, and resolution of critical incidents.
- Drive service improvement activities to enhance the overall quality of IT services.
- Serve as an escalation point for incident management, providing guidance and support as needed.
**Responsibilities**:
- Bachelor's degree in a relevant field such as Information Technology, Computer Science, or Business Administration (preferred)
- Comprehensive understanding of the ITIL framework and ITSM best practices.
- Excellent communication skills, with the ability to effectively collaborate and resolve conflicts.
- Strong leadership abilities, capable of leading and coordinating cross-functional teams.
- Proven experience in IT service management or a related field.
- Relevant certifications such as ITIL are highly desirable.
This job has been sourced from an external job board.
This advertiser has chosen not to accept applicants from your region.
7
Local Sales & Service Unit Manager
ABB
Posted today
Job Viewed
Job Description
**Local Sales & Service Unit Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences**:
You will be working as Local Sales & Service Unit Manager, will be part of Process Automation Business Area for Energy Industries division based in Kuwait. In this role you will be responsible to ensure profitable business growth through local representation of the HUB/Cluster, oversee country operations management of the SSU (Service Sales Unit), including marketing and sales, operations (Production and/or Project Management), supply chain, quality and operational excellence.
**Your responsibilities**:
- Implementing the HUB strategy and ensuring business development and profitable growth in local markets and providing input to HUB strategy
- Ensuring development of performance targets in line with HUB targets and ensuring achievement through oversight and definition of improvement actions as needed
- Ensuring profitable business growth in the country by maximizing geographic coverage and channel penetration, as well as focusing on industry segments in the domestic market
- Optimizing business on a regional scale, taking advantage of the local and hub resources
- Building and maintaining strong relationships with new and existing customers to ensure ongoing customer satisfaction.
- Implementing HSE and business compliance standards and regulations in the country on behalf of the HUB, personally living the ABB values and group standards
- Ensuring (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed, guiding, motivating, and developing direct and indirect subordinates within HR policies.
**Your background**:
- Bachelor’s degree in Electrical/Electronics/Instrumentation engineering
- Minimum 5-10 years’ experience in Service Business and 5-10 years in Service Sales leadership position
- Good knowledge and understanding of service solutions applicable in energy industries, understanding of Energy Industries business.
- Detailed knowledge to ABB installed base in Kuwait and good general understanding of ABB offering, customer focused, experience from project delivered and knowledge of sales process.
- Strong customer focus, result-oriented, leadership, service mindset and ability to work across reporting lines.
- Demonstrated capability to successfully collaborate with others in a boundaryless fashion.
- Fluency in English language is mandatory.
**Benefits**:
- Retirement plan
**More about us**:
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Work model: on site #LI-onsite
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences**:
You will be working as Local Sales & Service Unit Manager, will be part of Process Automation Business Area for Energy Industries division based in Kuwait. In this role you will be responsible to ensure profitable business growth through local representation of the HUB/Cluster, oversee country operations management of the SSU (Service Sales Unit), including marketing and sales, operations (Production and/or Project Management), supply chain, quality and operational excellence.
**Your responsibilities**:
- Implementing the HUB strategy and ensuring business development and profitable growth in local markets and providing input to HUB strategy
- Ensuring development of performance targets in line with HUB targets and ensuring achievement through oversight and definition of improvement actions as needed
- Ensuring profitable business growth in the country by maximizing geographic coverage and channel penetration, as well as focusing on industry segments in the domestic market
- Optimizing business on a regional scale, taking advantage of the local and hub resources
- Building and maintaining strong relationships with new and existing customers to ensure ongoing customer satisfaction.
- Implementing HSE and business compliance standards and regulations in the country on behalf of the HUB, personally living the ABB values and group standards
- Ensuring (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed, guiding, motivating, and developing direct and indirect subordinates within HR policies.
**Your background**:
- Bachelor’s degree in Electrical/Electronics/Instrumentation engineering
- Minimum 5-10 years’ experience in Service Business and 5-10 years in Service Sales leadership position
- Good knowledge and understanding of service solutions applicable in energy industries, understanding of Energy Industries business.
- Detailed knowledge to ABB installed base in Kuwait and good general understanding of ABB offering, customer focused, experience from project delivered and knowledge of sales process.
- Strong customer focus, result-oriented, leadership, service mindset and ability to work across reporting lines.
- Demonstrated capability to successfully collaborate with others in a boundaryless fashion.
- Fluency in English language is mandatory.
**Benefits**:
- Retirement plan
**More about us**:
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Work model: on site #LI-onsite
This advertiser has chosen not to accept applicants from your region.
8