29 Service Engineering jobs in Kuwait

The opportunity

Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance with customer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.

How You’ll Make An Impact

• Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients).
• Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays is required; familiarity with other relay manufacturers is a plus.
• Troubleshooting system protection problems and schemes effectively, understanding different protection and communication schemes, and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices.
• Demonstrating expertise in testing, commissioning, maintenance, and troubleshooting protection systems for equipment in substations up to 400 kV.
• Experience in testing, commissioning, maintenance, and troubleshooting protection systems for power stations and refineries.
• Training site operators in the use of systems, ensuring site-specific manuals and documentation are available before handover, and being highly familiar with interlocking and gas tripping schemes across all voltage levels from 380 V to 400 kV.
• Consulting with clients to determine needs and priorities.
• Providing written procedures for switching, energization, and isolation methods for testing, commissioning, and maintenance.
• Coordinating and overseeing technicians and electricians, serving as project manager and primary customer contact, maintaining professionalism, and being well-versed in safety precautions when working in live substations.
• Possessing leadership skills to lead, supervise, and assign work to protection teams, and troubleshooting electrical parts for various switchgear types.
• Ensuring compliance with applicable regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions, and caring for colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering is preferred.
• Minimum 7 years of relevant experience required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in testing and diagnostic equipment.
• Ability to interpret electrical drawings and schematics.
• Strong organizational and time management skills.
• Commitment to continuous improvement and learning.
• Proficiency in spoken and written English is required.

Hitachi Energy is a global leader in electrification, powering a sustainable energy future with innovative power grid technologies and digital solutions. Over three billion people depend on our technologies daily. With over a century of pioneering in high-voltage, transformers, automation, and power electronics, we address the urgent energy challenge of balancing demand and decarbonization. Headquartered in Switzerland, we employ over 50,000 people across 60 countries and generate around $16 billion USD in revenue. We invite you to apply today.

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Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance withcustomer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines. How you’ll make an impact Driving service sales and business development activities across assigned countries and marketsegments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients). Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity withother relays manufacturers is preferable. Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and bestpractices. Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment insubstations up to 400 kV voltage level. Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment inpower stations and refinery environments. Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV. Consult with clients or their representatives to determine their needs and priorities. Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work. Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations. Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background A bachelor’s degree in electrical engineering is preferred. Minimum 7 years of relevant experience is required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in using testing and diagnostic equipment. Ability to interpret and work from electrical drawings and schematics. Strong organizational and time management skills. Commitment to continuous improvement and learning. Proficiency in both spoken & written English language is required. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

#J-18808-Ljbffr

The opportunity Performing remote or on-site service activities for protection systems in transmission and distribution substations in accordance with customer requirements and ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines. How You’ll Make An Impact Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients). Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays is required; familiarity with other relay manufacturers is a plus. Troubleshooting system protection problems and schemes effectively, understanding different protection and communication schemes, and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices. Demonstrating expertise in testing, commissioning, maintenance, and troubleshooting protection systems for equipment in substations up to 400 kV. Experience in testing, commissioning, maintenance, and troubleshooting protection systems for power stations and refineries. Training site operators in the use of systems, ensuring site-specific manuals and documentation are available before handover, and being highly familiar with interlocking and gas tripping schemes across all voltage levels from 380 V to 400 kV. Consulting with clients to determine needs and priorities. Providing written procedures for switching, energization, and isolation methods for testing, commissioning, and maintenance. Coordinating and overseeing technicians and electricians, serving as project manager and primary customer contact, maintaining professionalism, and being well-versed in safety precautions when working in live substations. Possessing leadership skills to lead, supervise, and assign work to protection teams, and troubleshooting electrical parts for various switchgear types. Ensuring compliance with applicable regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions, and caring for colleagues and the business. Your background A bachelor’s degree in electrical engineering is preferred. Minimum 7 years of relevant experience required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in testing and diagnostic equipment. Ability to interpret electrical drawings and schematics. Strong organizational and time management skills. Commitment to continuous improvement and learning. Proficiency in spoken and written English is required. Hitachi Energy is a global leader in electrification, powering a sustainable energy future with innovative power grid technologies and digital solutions. Over three billion people depend on our technologies daily. With over a century of pioneering in high-voltage, transformers, automation, and power electronics, we address the urgent energy challenge of balancing demand and decarbonization. Headquartered in Switzerland, we employ over 50,000 people across 60 countries and generate around $16 billion USD in revenue. We invite you to apply today.

#J-18808-Ljbffr

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
• Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields
• At least 2 years of experience in an equivalent job position and project management
• Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports
• Only for Kuwait residents

#J-18808-Ljbffr

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures.

Job Responsibilities:

• Troubleshoot servers, network, and Desktops infrastructure.
• Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc.
• Ensure new & existing stores and restaurants have all required IT infrastructure.
• Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware.
• Provide technical support to all departments and business units related to Application, Security, Internet etc.
• Prepare and update network diagrams for offices and other work locations.
• Administer Data backups, recovery and anti-viruses for Servers and Desktop.
• Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals.
• Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required.
• Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users.

Skills

Experience & Qualification

• Bachelor’s degree in computer science, IT, Software Engineering or similar
• At least 3 – 5 years’ experience in the similar field
• Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure
• English communication, Arabic is preferable

#J-18808-Ljbffr

The Technical Support Specialist position at IDS Fintech involves maintaining and supporting the clients of the enterprise financial software solution. The role requires proficiency in SQL database management and focuses on providing comprehensive support for a financial system that handles financial transactions. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field Minimum of 2 years and a maximum of 4 years of experience in ERP and/or financial sector and related fields At least 2 years of experience in an equivalent job position and project management Knowledge of web servers, networking basics, Windows Server, SQL Server, and Crystal Reports Only for Kuwait residents

#J-18808-Ljbffr

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures. Job Responsibilities: Troubleshoot servers, network, and Desktops infrastructure. Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc. Ensure new & existing stores and restaurants have all required IT infrastructure. Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware. Provide technical support to all departments and business units related to Application, Security, Internet etc. Prepare and update network diagrams for offices and other work locations. Administer Data backups, recovery and anti-viruses for Servers and Desktop. Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals. Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required. Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users. Skills Experience & Qualification Bachelor’s degree in computer science, IT, Software Engineering or similar At least 3 – 5 years’ experience in the similar field Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure English communication, Arabic is preferable

#J-18808-Ljbffr

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
**Provide efficient, quality service and assistance to Business Account subscribers.**

**Key Accountabilities and Activities:
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution**

**Other Information:
- Good general knowledge of telecommunications products and services.
- Good command of using operational systems like BSCS, Info cell, Oracle and SQL.
- Strong customer service experience.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English essential and fluency in Arabic an advantage.
- MS Office

**Note: you will be required to attach the following**:

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

**Provide efficient, quality service and assistance to Business Account subscribers. **Key Accountabilities and Activities
- Single point of contact for channels to resolve issues related to product and services.
- Guide Business Customers through technical difficulties related to data services, complex device settings maintaining a helpful and customer-friendly approach to ensure high standard of service delivery
- Responsible to do service audits to ensure accuracy of provisioning, subscription charging and penalty charges and liaise with channels to correct issues and improve quality of order fulfilment
- Resolve all escalated customer issues / exceptional cases / complex issues in co-ordination with other departments, as necessary, in a timely manner to increase sales and improve customer experience
- Responsible to close all trouble tickets as per SLA
- Provide training for all channels’ staff on process and systems.
- Responsible to manage calculation and securing approvals for waivers related to all channels
- Responsible for managing My net customer refund issues like return of devices, and co-ordinate with technology/product for reducing the refunds by improving sales quality.
- Develop and maintain promotion related documentation including appendices in consultation with marketing
- Provide activation support using parallel activation systems to ensure business continuityResponsible for end to end management of Message Manager including system configuration, billing for services and post-sales support
- Subject matter expert and responsible for raising, collating and prioritizing all business related change requests
- Responsible for business testing of products, promotions and changes in RAS
- Responsible for development of training materials and provide training for all channel staff on products, promotions and changes in RAS
- Responsible for configuration of new channels, staff, roles &responsibilities, store locations in RAS, NMS and related systems in co-ordination with other departments
- Responsible to close the RAS related TTs raised as per SLAContribute to the motivation of junior staff, providing day to day assistance where necessary.
- The senior will execute many of the same activities as the junior and mid-level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The senior will also typically be expected to deliver highly optimal results as a product of broader and deeper experience. Perform daily audit on customer activations including promotions and its reconciliations and service activation audits in Siebel. This is apart from daily promo disconnection and reconciliations in Siebel.
- Regularly audit after sales activities like deactivation without collection of necessary penalties, wrong deactivation, wrong assigning of the promotional packages etc. for all sales channels from back end with necessary approvals.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors.

**Qualifications**:
**Bachelor Degree in business or science + Diploma in IT or a related discipline from a recognised tertiary institution