37 Service Desk Administrator IT Help Desk Camp jobs in Kuwait
Service Desk Administrator (IT Help Desk) - Camp
Jahra,
Akima
Job Viewed
Job Description
**Overview**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders,** FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers,** FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
**Job Summary**:
**Responsibilities**
**Responsibilities**:
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Performs other duties and assignments as required.
**Qualifications**
**Minimum Qualifications**:
- Must be a US citizen with an active Secret clearance, or higher level, security clearance.
- High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
- Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualifications.
- Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
- You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.
- Must be able to pass a details medical and dental exam.
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- IAT Level I Baseline:
- CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.
- Computing Environment (CE):
- CompTIA: Server+.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: MCSA: Windows 10.
- Microsoft: MCSA: Windows Server 2012.
- Microsoft: MCSA: Windows Server 2016.
- Microsoft: MCSE: Cloud Platform and Infrastructure.
- Microsoft: MCSE: Enterprise Devices and Apps.
- Microsoft: MCSE: Private Cloud 2012.
- Microsoft: MCSE: Server Infrastructure 2012.
- Microsoft: MCT: Certified IT Professional.
- Microsoft: MCT: Certified Systems Administrator.
- Microsoft: 365 Certified: Endpoint Administrator Associate.
- Microsoft: 365 Certified: Enterprise Administrator Expert.
- Microsoft: 365 Certified: Messaging Administrator Associate.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: 365 Certified: Security Admini
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders,** FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers,** FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
**Job Summary**:
**Responsibilities**
**Responsibilities**:
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Performs other duties and assignments as required.
**Qualifications**
**Minimum Qualifications**:
- Must be a US citizen with an active Secret clearance, or higher level, security clearance.
- High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
- Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualifications.
- Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
- You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.
- Must be able to pass a details medical and dental exam.
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- IAT Level I Baseline:
- CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.
- Computing Environment (CE):
- CompTIA: Server+.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: MCSA: Windows 10.
- Microsoft: MCSA: Windows Server 2012.
- Microsoft: MCSA: Windows Server 2016.
- Microsoft: MCSE: Cloud Platform and Infrastructure.
- Microsoft: MCSE: Enterprise Devices and Apps.
- Microsoft: MCSE: Private Cloud 2012.
- Microsoft: MCSE: Server Infrastructure 2012.
- Microsoft: MCT: Certified IT Professional.
- Microsoft: MCT: Certified Systems Administrator.
- Microsoft: 365 Certified: Endpoint Administrator Associate.
- Microsoft: 365 Certified: Enterprise Administrator Expert.
- Microsoft: 365 Certified: Messaging Administrator Associate.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: 365 Certified: Security Admini
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
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Technical Support Engineer
Kuwait City, Al Kuwayt
Gastronomica ME
Posted today
Job Viewed
Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
- To create and implement standards and guidelines for operations.
- Monitoring servers, all applications and services (FTP, Mail) continuously
- Performing preventive maintenance on servers regularly
- supporting daily operations and help development team to resolve issues
- Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
- Escalation of developmental issues to development team
- Any other duties as assigned by line manager/management
This advertiser has chosen not to accept applicants from your region.
0
REQUIRED TECHNICAL SUPPORT ENGINEER & TECHNITIAN
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 16 days ago
Job Viewed
Job Description
Overview We are looking for a Technical Support Engineer with the following qualifications:
Requirements
Strong interest in learning new technologies and skills
Solid knowledge of Networks, Telecom systems, Switches and Applications
Good communication skills in English (Arabic is an added advantage)
Transferable residence permit is required
How to Apply Interested candidates are requested to send their CV with a recent photo to the email:
Please make sure to mention the position title in the email subject "TECHNICAL SUPPORT ENGINEER"
Job Details Location:
Kuwait City, Kuwait
Qualification:
-
Posted:
2 days ago
Job Type:
Full-Time
Company:
Kuwait Jobs
Contact Information Mobile:
Not Mentioned
Alternate Mobile:
Not Mentioned
Email:
#J-18808-Ljbffr
Requirements
Strong interest in learning new technologies and skills
Solid knowledge of Networks, Telecom systems, Switches and Applications
Good communication skills in English (Arabic is an added advantage)
Transferable residence permit is required
How to Apply Interested candidates are requested to send their CV with a recent photo to the email:
Please make sure to mention the position title in the email subject "TECHNICAL SUPPORT ENGINEER"
Job Details Location:
Kuwait City, Kuwait
Qualification:
-
Posted:
2 days ago
Job Type:
Full-Time
Company:
Kuwait Jobs
Contact Information Mobile:
Not Mentioned
Alternate Mobile:
Not Mentioned
Email:
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
IT Technical Support Job In Kuwait
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 4 days ago
Job Viewed
Job Description
Overview
A well reputed company is looking for IT Technical Staff with the following knowledge.
Technical SkillsCloud & Windows Server & Workstation Technologies
- Windows Server 2016 / 2019 / 2022
- Windows 10 and 11
- Active Directory (AD) and Group Policy
- DNS, DHCP, File & Print Services
- Internet Information Services (IIS)
- Windows Security (BitLocker, Windows Defender)
- Entra ID Cloud Directory
Networking Technologies
- IP addressing (IPv4/IPv6), Subnetting
- NAT (Network Address Translation)
- Routing and Switching (Static & Dynamic Routing, VLANs, STP)
- SNMP (Simple Network Management Protocol)
- VPN (Site-to-Site and Client-Based)
- WAN/LAN Topologies
- DNS Forwarders & Conditional Forwarding
- Load Balancers, Proxy Servers
- Network Monitoring Tools
Security Technologies
- Microsoft Defender family
- Firewalls (FortiGate)
- IDS/IPS Systems
Salary offered : KD.300/-
Location : Kuwait City, Kuwait
Qualification :
Posted : 1 day ago
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info :
Mobile : Not-Mentioned
Alternate Mobile : Not-Mentioned
Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
IT Technical Support Job In Kuwait
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 4 days ago
Job Viewed
Job Description
Overview
A well reputed company is looking for IT Technical Staff with the following knowledge. Technical Skills
Cloud & Windows Server & Workstation Technologies Windows Server 2016 / 2019 / 2022 Windows 10 and 11 Active Directory (AD) and Group Policy DNS, DHCP, File & Print Services Internet Information Services (IIS) Windows Security (BitLocker, Windows Defender) Entra ID Cloud Directory Networking Technologies IP addressing (IPv4/IPv6), Subnetting NAT (Network Address Translation) Routing and Switching (Static & Dynamic Routing, VLANs, STP) SNMP (Simple Network Management Protocol) VPN (Site-to-Site and Client-Based) WAN/LAN Topologies DNS Forwarders & Conditional Forwarding Load Balancers, Proxy Servers Network Monitoring Tools Security Technologies Microsoft Defender family Firewalls (FortiGate) IDS/IPS Systems Salary offered :
KD.300/- Location :
Kuwait City, Kuwait Qualification : Posted :
1 day ago Job Type :
Full-Time Company :
Kuwait Jobs Contact Info : Mobile :
Not-Mentioned Alternate Mobile :
Not-Mentioned Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
A well reputed company is looking for IT Technical Staff with the following knowledge. Technical Skills
Cloud & Windows Server & Workstation Technologies Windows Server 2016 / 2019 / 2022 Windows 10 and 11 Active Directory (AD) and Group Policy DNS, DHCP, File & Print Services Internet Information Services (IIS) Windows Security (BitLocker, Windows Defender) Entra ID Cloud Directory Networking Technologies IP addressing (IPv4/IPv6), Subnetting NAT (Network Address Translation) Routing and Switching (Static & Dynamic Routing, VLANs, STP) SNMP (Simple Network Management Protocol) VPN (Site-to-Site and Client-Based) WAN/LAN Topologies DNS Forwarders & Conditional Forwarding Load Balancers, Proxy Servers Network Monitoring Tools Security Technologies Microsoft Defender family Firewalls (FortiGate) IDS/IPS Systems Salary offered :
KD.300/- Location :
Kuwait City, Kuwait Qualification : Posted :
1 day ago Job Type :
Full-Time Company :
Kuwait Jobs Contact Info : Mobile :
Not-Mentioned Alternate Mobile :
Not-Mentioned Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Position Required In Ardhiya - Guru Kuwait
Guru Kuwait
Posted 8 days ago
Job Viewed
Job Description
Technical Support Position Required In Ardhiya
Featured
- 1 year ago
Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:
Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Lead
Kuwait City, Al Kuwayt
Belcan LLC
Posted 7 days ago
Job Viewed
Job Description
Innovative, Secure, and Outcome-Based Solutions
Job Summary:
A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.
Additional info:
This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets.
Job Duties:
- Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion.
- Prioritize tickets and allocate resources to confirm an appropriate resolution for customers.
- Provide guidance regarding daily ticket updates to promote customer communications.
- Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes.
- Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support.
- Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline.
- Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption.
- Serve as subject matter expert and escalation point to personnel in the Helpdesk support team.
- Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy.
- Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow.
- Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
- Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis.
- Train Helpdesk staff with new internal processes and procedures.
Required Qualifications:
- Must have US Citizenship, be a Permanent resident, or hold a Green Card
- A Bachelor's degree or 10 years' work experience in a related field.
- At least five (5) years of progressive IT experience, to include three (3) at a complex organization.
- ITIL certified and proven track record of applying it to Helpdesk Operations.
- Strong team management skills to keep team agile and focused on evolving priorities
- Strong customer service skills to handle VIP / white glove needs and scenarios
- Experience creating, updating and enforcing SOPs, KB resources, and technical documentation
- Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls.
- Experience in installing and troubleshooting OA systems in user organizations.
- Ability to manage competing priorities with little direction.
- Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends.
Preferred Qualifications & Skills:
- Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc.
- Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction.
Compensation:
We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Help Desk Lead
Kuwait City, Al Kuwayt
Belcan LLC
Posted 7 days ago
Job Viewed
Job Description
Innovative, Secure, and Outcome-Based Solutions
Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. Additional info: This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets. Job Duties: Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion. Prioritize tickets and allocate resources to confirm an appropriate resolution for customers. Provide guidance regarding daily ticket updates to promote customer communications. Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes. Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support. Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline. Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption. Serve as subject matter expert and escalation point to personnel in the Helpdesk support team. Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy. Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow. Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis. Train Helpdesk staff with new internal processes and procedures. Required Qualifications: Must have US Citizenship, be a Permanent resident, or hold a Green Card A Bachelor's degree or 10 years' work experience in a related field. At least five (5) years of progressive IT experience, to include three (3) at a complex organization. ITIL certified and proven track record of applying it to Helpdesk Operations. Strong team management skills to keep team agile and focused on evolving priorities Strong customer service skills to handle VIP / white glove needs and scenarios Experience creating, updating and enforcing SOPs, KB resources, and technical documentation Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls. Experience in installing and troubleshooting OA systems in user organizations. Ability to manage competing priorities with little direction. Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends. Preferred Qualifications & Skills: Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc. Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
#J-18808-Ljbffr
Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. Additional info: This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets. Job Duties: Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion. Prioritize tickets and allocate resources to confirm an appropriate resolution for customers. Provide guidance regarding daily ticket updates to promote customer communications. Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes. Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support. Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline. Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption. Serve as subject matter expert and escalation point to personnel in the Helpdesk support team. Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy. Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow. Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis. Train Helpdesk staff with new internal processes and procedures. Required Qualifications: Must have US Citizenship, be a Permanent resident, or hold a Green Card A Bachelor's degree or 10 years' work experience in a related field. At least five (5) years of progressive IT experience, to include three (3) at a complex organization. ITIL certified and proven track record of applying it to Helpdesk Operations. Strong team management skills to keep team agile and focused on evolving priorities Strong customer service skills to handle VIP / white glove needs and scenarios Experience creating, updating and enforcing SOPs, KB resources, and technical documentation Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls. Experience in installing and troubleshooting OA systems in user organizations. Ability to manage competing priorities with little direction. Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends. Preferred Qualifications & Skills: Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc. Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Urgent Requirement for NBTC Group, Kuwait - Technical Support IT
Ahmadi
KUWAIT JOBS HERE
Posted 25 days ago
Job Viewed
Job Description
Others
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Dear Candidates,
We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to
Position: Technical Support IT
Salary: KWD 200 - 250
Benefits: Food, accommodation & transportation
Desired Candidates
Minimum 1 years of relevant experience.
Diploma or graduation in computer application.
Would responsible for network & desktop support.
Basic Details
Location : Ahmadi , Kuwait
Qualification
Posted : 1 day ago
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info
Mobile : Not-Mentioned
Alternate Mobile : Not-Mentioned
Email : #J-18808-Ljbffr
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Dear Candidates,
We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to
Position: Technical Support IT
Salary: KWD 200 - 250
Benefits: Food, accommodation & transportation
Desired Candidates
Minimum 1 years of relevant experience.
Diploma or graduation in computer application.
Would responsible for network & desktop support.
Basic Details
Location : Ahmadi , Kuwait
Qualification
Posted : 1 day ago
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info
Mobile : Not-Mentioned
Alternate Mobile : Not-Mentioned
Email : #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Urgent Requirement for NBTC Group, Kuwait - Technical Support IT
Al ahmadi, Al Ahmadi
KUWAIT JOBS HERE
Posted 24 days ago
Job Viewed
Job Description
Others
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Dear Candidates,
We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to
Position: Technical Support IT
Salary: KWD 200 - 250
Benefits: Food, accommodation & transportation
Desired Candidates
Minimum 1 years of relevant experience.
Diploma or graduation in computer application.
Would responsible for network & desktop support.
Basic Details
Location :
Ahmadi , Kuwait
Qualification
Posted :
1 day ago
Job Type :
Full-Time
Company :
Kuwait Jobs
Contact Info
Mobile :
Not-Mentioned
Alternate Mobile :
Not-Mentioned
Email :
#J-18808-Ljbffr
Job Id :
×
Please enter details to report job
Name*
Email*
Reason to report
Description
Dear Candidates,
We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to
Position: Technical Support IT
Salary: KWD 200 - 250
Benefits: Food, accommodation & transportation
Desired Candidates
Minimum 1 years of relevant experience.
Diploma or graduation in computer application.
Would responsible for network & desktop support.
Basic Details
Location :
Ahmadi , Kuwait
Qualification
Posted :
1 day ago
Job Type :
Full-Time
Company :
Kuwait Jobs
Contact Info
Mobile :
Not-Mentioned
Alternate Mobile :
Not-Mentioned
Email :
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
IT Help Desk Support
ABS
Posted today
Job Viewed
Job Description
**TITLE**:IT HELP DESK SUPPORT**
**REPORTS TO: IT MANAGER**
**Primary Purpose**:
**Responsibilities**:
- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts
**Qualifications**:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.
**REPORTS TO: IT MANAGER**
**Primary Purpose**:
**Responsibilities**:
- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts
**Qualifications**:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.
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