37 Service Desk Administrator IT Help Desk Camp jobs in Kuwait

Overview We are looking for a Technical Support Engineer with the following qualifications:

Requirements

Strong interest in learning new technologies and skills

Solid knowledge of Networks, Telecom systems, Switches and Applications

Good communication skills in English (Arabic is an added advantage)

Transferable residence permit is required

How to Apply Interested candidates are requested to send their CV with a recent photo to the email:

Please make sure to mention the position title in the email subject "TECHNICAL SUPPORT ENGINEER"

Job Details Location:

Kuwait City, Kuwait

Qualification:

-

Posted:

2 days ago

Job Type:

Full-Time

Company:

Kuwait Jobs

Contact Information Mobile:

Not Mentioned

Alternate Mobile:

Not Mentioned

Email:



#J-18808-Ljbffr

Overview

A well reputed company is looking for IT Technical Staff with the following knowledge.

Technical Skills

Cloud & Windows Server & Workstation Technologies

• Windows Server 2016 / 2019 / 2022
• Windows 10 and 11
• Active Directory (AD) and Group Policy
• DNS, DHCP, File & Print Services
• Internet Information Services (IIS)
• Windows Security (BitLocker, Windows Defender)
• Entra ID Cloud Directory

Networking Technologies

• IP addressing (IPv4/IPv6), Subnetting
• NAT (Network Address Translation)
• Routing and Switching (Static & Dynamic Routing, VLANs, STP)
• SNMP (Simple Network Management Protocol)
• VPN (Site-to-Site and Client-Based)
• WAN/LAN Topologies
• DNS Forwarders & Conditional Forwarding
• Load Balancers, Proxy Servers
• Network Monitoring Tools

Security Technologies

• Microsoft Defender family
• Firewalls (FortiGate)
• IDS/IPS Systems

Salary offered : KD.300/-

Location : Kuwait City, Kuwait

Qualification :

Posted : 1 day ago

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info :

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email :

How to apply: Interested candidates may share their CV to the provided email address.

#J-18808-Ljbffr

Overview

A well reputed company is looking for IT Technical Staff with the following knowledge. Technical Skills

Cloud & Windows Server & Workstation Technologies Windows Server 2016 / 2019 / 2022 Windows 10 and 11 Active Directory (AD) and Group Policy DNS, DHCP, File & Print Services Internet Information Services (IIS) Windows Security (BitLocker, Windows Defender) Entra ID Cloud Directory Networking Technologies IP addressing (IPv4/IPv6), Subnetting NAT (Network Address Translation) Routing and Switching (Static & Dynamic Routing, VLANs, STP) SNMP (Simple Network Management Protocol) VPN (Site-to-Site and Client-Based) WAN/LAN Topologies DNS Forwarders & Conditional Forwarding Load Balancers, Proxy Servers Network Monitoring Tools Security Technologies Microsoft Defender family Firewalls (FortiGate) IDS/IPS Systems Salary offered :

KD.300/- Location :

Kuwait City, Kuwait Qualification : Posted :

1 day ago Job Type :

Full-Time Company :

Kuwait Jobs Contact Info : Mobile :

Not-Mentioned Alternate Mobile :

Not-Mentioned Email :

How to apply: Interested candidates may share their CV to the provided email address.

#J-18808-Ljbffr

Technical Support Position Required In Ardhiya

Featured

• 1 year ago

Technical Support Position Required In Ardhiya. We are looking for a Technical Support professional to join a well-known firm with the following qualifications and experience:

Bachelor’s degree in information technology or computer science.
Proven professional experience in IT ranging from 3 to 5 years.
Experience with operating systems, switch and access point configuration, local and remote network management, and surveillance.
Knowledge of Microsoft Dynamics ERP (D365).
MCSE and CCNA certifications are preferred.
It is preferable to have a Kuwait driving license.
If you meet the requirements, please submit your CV to (emailprotected) .

#J-18808-Ljbffr

Innovative, Secure, and Outcome-Based Solutions

Job Summary:

A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.

Additional info:
This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets.

Job Duties:

• Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion.
• Prioritize tickets and allocate resources to confirm an appropriate resolution for customers.
• Provide guidance regarding daily ticket updates to promote customer communications.
• Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes.
• Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support.
• Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline.
• Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption.
• Serve as subject matter expert and escalation point to personnel in the Helpdesk support team.
• Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy.
• Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow.
• Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
• Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis.
• Train Helpdesk staff with new internal processes and procedures.

Required Qualifications:

• Must have US Citizenship, be a Permanent resident, or hold a Green Card
• A Bachelor's degree or 10 years' work experience in a related field.
• At least five (5) years of progressive IT experience, to include three (3) at a complex organization.
• ITIL certified and proven track record of applying it to Helpdesk Operations.
• Strong team management skills to keep team agile and focused on evolving priorities
• Strong customer service skills to handle VIP / white glove needs and scenarios
• Experience creating, updating and enforcing SOPs, KB resources, and technical documentation
• Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls.
• Experience in installing and troubleshooting OA systems in user organizations.
• Ability to manage competing priorities with little direction.
• Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends.

Preferred Qualifications & Skills:

• Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc.
• Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

#J-18808-Ljbffr

Innovative, Secure, and Outcome-Based Solutions

Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. Additional info: This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets. Job Duties: Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion. Prioritize tickets and allocate resources to confirm an appropriate resolution for customers. Provide guidance regarding daily ticket updates to promote customer communications. Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes. Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support. Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline. Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption. Serve as subject matter expert and escalation point to personnel in the Helpdesk support team. Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy. Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow. Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis. Train Helpdesk staff with new internal processes and procedures. Required Qualifications: Must have US Citizenship, be a Permanent resident, or hold a Green Card A Bachelor's degree or 10 years' work experience in a related field. At least five (5) years of progressive IT experience, to include three (3) at a complex organization. ITIL certified and proven track record of applying it to Helpdesk Operations. Strong team management skills to keep team agile and focused on evolving priorities Strong customer service skills to handle VIP / white glove needs and scenarios Experience creating, updating and enforcing SOPs, KB resources, and technical documentation Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls. Experience in installing and troubleshooting OA systems in user organizations. Ability to manage competing priorities with little direction. Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends. Preferred Qualifications & Skills: Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc. Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

#J-18808-Ljbffr

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Dear Candidates,

We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to

Position: Technical Support IT

Salary: KWD 200 - 250

Benefits: Food, accommodation & transportation

Desired Candidates

Minimum 1 years of relevant experience.

Diploma or graduation in computer application.

Would responsible for network & desktop support.

Basic Details

Location : Ahmadi , Kuwait

Qualification

Posted : 1 day ago

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : #J-18808-Ljbffr

Others

Job Id :

×

Please enter details to report job

Name*

Email*

Reason to report

Description

Dear Candidates,

We have requirement for the below mention position for Kuwait. Interested candidates may share their updated resume to

Position: Technical Support IT

Salary: KWD 200 - 250

Benefits: Food, accommodation & transportation

Desired Candidates

Minimum 1 years of relevant experience.

Diploma or graduation in computer application.

Would responsible for network & desktop support.

Basic Details

Location :

Ahmadi , Kuwait

Qualification

Posted :

1 day ago

Job Type :

Full-Time

Company :

Kuwait Jobs

Contact Info

Mobile :

Not-Mentioned

Alternate Mobile :

Not-Mentioned

Email :

#J-18808-Ljbffr

**TITLE**:IT HELP DESK SUPPORT**

**REPORTS TO: IT MANAGER**

**Primary Purpose**:
**Responsibilities**:

- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts

**Qualifications**:

- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field

**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.