30 Service Desk jobs in Kuwait

Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. **Responsibilities** + Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner + Assists the IMO with daily functions of computer, network and software management for the site and all users + Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues + Provides telephone customer support for incoming and follow up calls used for initial troubleshooting + May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets + Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk + Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007 + Troubleshoots all other site authorized software with IMOs and users + Creates logon and email accounts using Microsoft Exchange Server and User Manager + Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration + Works within a small continuous improvement focused team + Tracks and documents work performed to allow accurate reporting of all Service Desk activities + Completes all tasks and assignments as requested by Supervisors and Management + Performs other duties and assignments as required **Qualifications** + Must be a US citizen with an active Secret clearance, or higher level, security clearance + High school diploma or GED with at least one (1) year experience in a service desk/help desk environment + Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications + Prerequisites for in-country applicants: valid U.S. passport, valid International Driver s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa + You must be able to meet all health requirements + Must be able to pass a detailed medical and dental exam + Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas + Must have a working knowledge of Microsoft Office software + Demonstrated strong customer service skills are mandatory + Excellent interpersonal skills are required + Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows: + IAT Level I Baseline: + Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)CompTIA: CySA+ ce: Cybersecurity AnalystCompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ceGIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident HandlerGIAC: GICSP: Industrial Cyber Security ProfessionalGIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems AuditorISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner + Computing Environment Certificates + CompTIA: Server+Microsoft: 365 Certified: Modern Desktop Administrator AssociateMicrosoft: MCSA: Windows 10Microsoft: MCSA: Windows Server 2012Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and InfrastructureMicrosoft: MCSE: Enterprise Devices and AppsMicrosoft: MCSE: Private Cloud 2012Microsoft: MCSE: Server Infrastructure 2012Microsoft: MCT: Certified IT ProfessionalMicrosoft: MCT: Certified Systems AdministratorMicrosoft: 365 Certified: Endpoint Administrator AssociateMicrosoft: 365 Certified: Enterprise Administrator ExpertMicrosoft: 365 Certified: Messaging Administrator AssociateMicrosoft: 365 Certified: Modern Desktop Administrator AssociateMicrosoft: 365 Certified: Security Administrator AssociateMicrosoft: Certified: Azure Administrator AssociateMicrosoft: Certified: Azure Database Administrator AssociateMicrosoft: Certified: Azure Security Engineer AssociateMicrosoft: Certified: Azure Solutions Architect ExpertMicrosoft: Certified: Identity and Access Administrator AssociateMicrosoft: Certified: Information Protection Administrator AssociateMicrosoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database AdminMicrosoft: MCSA: SQL 2016 Database BI DevelopmentMicrosoft: MCSA: SQL 2016 Database DevMicrosoft: MCSE: Core InfrastructureMicrosoft: MCSE: Database Management and AnalyticsMicrosoft: MCSE: Productivity Solutions Expert Microsoft: MD-100: Windows ClientMicrosoft: MTA: Microsoft Technology AssociateMicrosoft: MTA: Windows Server Administration Fundamentals

Company Industry Call Center BPO KPO Outsourcing Department / Functional Area System Administration Network Administration Security (IT Software) Keywords Service Desk Administrator Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Service Administrator Jobs also searched #J-18808-Ljbffr

Job Title: Technical Support Associate – Service Desk

Business Unit: Information Technology

Reporting To: Service Delivery Manager

Job Summary

The Technical Support Associate (TSA) is responsible for delivering world-class technical support for all systems and services supported by the Information Technology (IT) department. Support is provided via telephone, remote access, email, and onsite visits. The TSA must demonstrate expertise across a wide range of evolving IT technologies, policies, and procedures, and consistently deliver reliable, VIP-level user support with professionalism and accuracy.

Job Responsibilities

• Provide comprehensive VIP technical support across client environments, including desktops, laptops, mobile devices, IP phones, and client applications.
• Diagnoses, troubleshoot and resolve incidents, escalating issues when necessary.
• Serve as a single, high-quality point of contact for VIP IT customers.
• Monitor, manage, and track the status and progress of all open incidents to ensure timely resolution.
• Classify and prioritize incidents based on business impact and urgency.
• Handle IT incidents and service requests efficiently, aiming for first-contact resolution.
• Collaborate effectively with IT teams to achieve departmental goals.
• Build a strong knowledge of client business environments to drive higher first-call resolution rates.
• Perform scheduled after-hours support duties as assigned.

Qualifications

• Demonstrated excellence in customer service delivery.
• Familiarity with ITIL v4 best practices in Incident, Change, Problem, and Release Management.
• Experience providing VIP IT support services.
• Strong understanding of software licensing management.
• Knowledge of PC lifecycle management

Skills

Candidate Requirements

.Technical Skills and Knowledge

• Hardware and Device Management: Support and management of Wintel hardware, device provisioning, PC builds, application deployment, and reporting via Ivanti.
• Operating Systems: Advanced support for Windows 10/11 and MacOS.
• Productivity Tools: Expert-level support for Office 365, OneDrive, CoPilot, Teams, and SharePoint.
• Security: Management of endpoint protection using SentinelOne Antivirus; setup and support for encryption technologies.
• Mobile Device Management: Deployment and support for iPhones, iPads, and Android tablets.
• Specialized Equipment: Microsoft Surface Hub setup and support.

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.

Position Summary

This role involves front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customer contacts the Service Desk in person, by phone, via Remedy, or email. The position requires quick decision-making and detailed task management to ensure all unresolved work orders are promptly assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Program Details

Program: OMDAC-SWACA. The position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet all host country legal requirements to qualify.

Responsibilities

1. Support and coordinate with site Information Management Officers (IMOs) to optimize Service Desk resources.
2. Assist IMOs with daily computer, network, and software management.
3. Provide immediate on-site response to customers, troubleshooting, information exchange, and ticket submission assistance.
4. Offer telephone support for initial troubleshooting and follow-up calls.
5. Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets.
6. Determine call routing for unresolved issues.
7. Troubleshoot Microsoft OS issues, setup, and Office 2007.
8. Manage logon and email accounts via Microsoft Exchange Server and User Manager.
9. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
10. Document all activities for reporting purposes.
11. Complete tasks as assigned by supervisors and management.

Work Environment

Primarily indoor (95%) with some outdoor activity (5%).

Qualifications

• Active Secret Security Clearance.
• High School Diploma or GED; relevant experience may substitute for education.
• Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists (e.g., Cisco, CompTIA, GIAC, ISACA, ISC2, Microsoft certifications).
• Minimum three years of customer service experience, preferably in a Service Desk environment.
• Excellent interpersonal and customer service skills.

Additional Information

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, veteran status, or disability.

Company Industry

• Facilities Management

Department / Functional Area

• Administration

Keywords

• Service Desk Administrator I

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. We advise applicants to verify employer credentials independently and caution against sharing personal or bank information. For security concerns, contact

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
• The work environment will be 95% indoor and 5% outdoor.
• Perform additional duties as assigned.
  
  

Qualifications

• Qualifications
• Security Clearance:
• Requires an active active Secret Clearance
• Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
• High School Diploma or GED required.
• This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
• The authorized certifications for this job title are listed as follows:
• IAT Level: IAT I
• BASELINE:
• Cisco: CCNA Security
• Cisco: CCNP Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• COMPUTING ENVIRONMENT (CE):
• CompTIA:Server+
• Microsoft: 365 Certified: Endpoint Administrator Associate
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator
• Experience:
• Should have a minimum of three years of experience in customer service environment.
• Experience in a Service Desk environment is preferred.
• Excellent customer service skills are mandatory.
  

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #J-18808-Ljbffr

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
+ Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
+ Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
+ The work environment will be 95% indoor and 5% outdoor.
+ Perform additional duties as assigned.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
+ High School Diploma or GED required.
+ This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT I
+ BASELINE:
+ Cisco: CCNA Security
+ Cisco: CCNP Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ COMPUTING ENVIRONMENT (CE):
+ CompTIA:Server
+ + Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Experience:
+ Should have a minimum of three years of experience in customer service environment.
+ Experience in a Service Desk environment is preferred.
+ Excellent customer service skills are mandatory.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Job Title: Technical Support Associate – Service Desk Business Unit: Information Technology Reporting To: Service Delivery Manager Job Summary The Technical Support Associate (TSA) is responsible for delivering world-class technical support for all systems and services supported by the Information Technology (IT) department. Support is provided via telephone, remote access, email, and onsite visits. The TSA must demonstrate expertise across a wide range of evolving IT technologies, policies, and procedures, and consistently deliver reliable, VIP-level user support with professionalism and accuracy. Job Responsibilities Provide comprehensive VIP technical support across client environments, including desktops, laptops, mobile devices, IP phones, and client applications. Diagnoses, troubleshoot and resolve incidents, escalating issues when necessary. Serve as a single, high-quality point of contact for VIP IT customers. Monitor, manage, and track the status and progress of all open incidents to ensure timely resolution. Classify and prioritize incidents based on business impact and urgency. Handle IT incidents and service requests efficiently, aiming for first-contact resolution. Collaborate effectively with IT teams to achieve departmental goals. Build a strong knowledge of client business environments to drive higher first-call resolution rates. Perform scheduled after-hours support duties as assigned. Qualifications Demonstrated excellence in customer service delivery. Familiarity with ITIL v4 best practices in Incident, Change, Problem, and Release Management. Experience providing VIP IT support services. Strong understanding of software licensing management. Knowledge of PC lifecycle management Skills Candidate Requirements . Technical Skills and Knowledge Hardware and Device Management: Support and management of Wintel hardware, device provisioning, PC builds, application deployment, and reporting via Ivanti. Operating Systems: Advanced support for Windows 10/11 and MacOS. Productivity Tools: Expert-level support for Office 365, OneDrive, CoPilot, Teams, and SharePoint. Security: Management of endpoint protection using SentinelOne Antivirus; setup and support for encryption technologies. Mobile Device Management: Deployment and support for iPhones, iPads, and Android tablets. Specialized Equipment: Microsoft Surface Hub setup and support.

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism. Position Summary

This role involves front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customer contacts the Service Desk in person, by phone, via Remedy, or email. The position requires quick decision-making and detailed task management to ensure all unresolved work orders are promptly assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program Details

Program: OMDAC-SWACA. The position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet all host country legal requirements to qualify. Responsibilities

Support and coordinate with site Information Management Officers (IMOs) to optimize Service Desk resources. Assist IMOs with daily computer, network, and software management. Provide immediate on-site response to customers, troubleshooting, information exchange, and ticket submission assistance. Offer telephone support for initial troubleshooting and follow-up calls. Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets. Determine call routing for unresolved issues. Troubleshoot Microsoft OS issues, setup, and Office 2007. Manage logon and email accounts via Microsoft Exchange Server and User Manager. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS. Document all activities for reporting purposes. Complete tasks as assigned by supervisors and management. Work Environment

Primarily indoor (95%) with some outdoor activity (5%). Qualifications

Active Secret Security Clearance. High School Diploma or GED; relevant experience may substitute for education. Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists (e.g., Cisco, CompTIA, GIAC, ISACA, ISC2, Microsoft certifications). Minimum three years of customer service experience, preferably in a Service Desk environment. Excellent interpersonal and customer service skills. Additional Information

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, veteran status, or disability. Company Industry

Facilities Management Department / Functional Area

Administration Keywords

Service Desk Administrator I Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. We advise applicants to verify employer credentials independently and caution against sharing personal or bank information. For security concerns, contact

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users. Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users. Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management. The work environment will be 95% indoor and 5% outdoor. Perform additional duties as assigned.

Qualifications

Qualifications Security Clearance: Requires an active active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. High School Diploma or GED required. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level: IAT I BASELINE: Cisco: CCNA Security Cisco: CCNP Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional COMPUTING ENVIRONMENT (CE): CompTIA:Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Experience: Should have a minimum of three years of experience in customer service environment. Experience in a Service Desk environment is preferred. Excellent customer service skills are mandatory.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #J-18808-Ljbffr

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Technical and Incident Support:
+ Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
+ Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
+ Incident Analysis and Reporting:
+ Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
+ Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.
+ Customer Service Excellence:
+ Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.
+ Regional Coordination:
+ Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
+ Documentation and Standardization:
+ Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
+ Account and System Management:
+ Create, modify, and delete user and computer objects within Active Directory.
+ Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
+ Service Coordination:
+ Create, modify, and coordinate ASI requests with designated organizations for theater operations.
+ Work Environment:
+ Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
+ All other duties as required.
+ This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
+ Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
+ This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT II
+ BASELINE:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ COMPUTING ENVIRONMENT (CE):
+ MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10)
+ Microsoft Certified: Security Operations Analyst Associate
+ Microsoft Certified: Information Protection Administrator Associate
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft 365 Certified: Modern Desktop Administrator Associate
+ Microsoft 365 Certified: Security Administrator Associate
+ Microsoft 365 Certified: Messaging Administrator Associate
+ Microsoft Certified: Identity and Access Administrator Associate
+ Microsoft Certified: Azure Administrator Associate
+ Red Hat Certified Systems Administrator (RHCSA)
+ Cisco Certified Network Associate (CCNA)
+ Juniper Networks Certified Internet Specialist (Any specialization)
+ Experience: Academic study beyond high school (up to a bachelor's degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience
+ A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.