39 Service Consultant jobs in Kuwait
Project and Service Delivery Manager - MIS
Posted 8 days ago
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Overview
The role is responsible for establishing and managing a structured Project Management environment aligned with best practices and SDLC standards. The position oversees the planning, execution, and monitoring of IT and MIS project portfolios, ensuring delivery within scope, time, and budget. The role requires close collaboration with project managers, stakeholders, and sponsors to ensure governance, risk management, and continuous improvement in project delivery. In addition, the role supervises the IT service desk team, ensuring high-quality service delivery, adherence to SLAs, effective incident management, and ongoing skill development. By combining strong project management expertise with IT service management oversight, the role drives organizational efficiency, process improvements, and enhanced customer experiences.
Responsibilities- Setup the Project Management environment following best practice standards. This includes the methodology to be followed in managing projects, Phases, deliverables, templates to be used within each phase of the SDLC.
- Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
- Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines.
- Collaborate with project managers and teams to ensure proper management of project is being followed to ensure success.
- Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.
- Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
- Identify and mitigate risks across the project portfolio to ensure successful project delivery.
- Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
- Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
- Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.
- Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.
- Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
- Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
- Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
- Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
- Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.
- Organize training sessions to enhance the skills and knowledge of the team, keeping them up to date with the latest technologies and management best practices.
- Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
- Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
- Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.
- Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
- ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous.
- Work Experience: Extensive experience in project management, with at least 5–7 years in a portfolio management role. Prior experience in a service desk or IT support role in a supervisory or team lead position is a plus.
- Preferred Language: Arabic & English
- A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management (ITSM) tools, and project management software is advantageous.
- Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.
- The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.
- Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.
- A customer-centric approach and dedication to providing exceptional service are vital in this role.
- Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.
- Ability to think strategically and align the project portfolio with the organization's goals and objectives.
NEED DRIVER WITH CAR FOR DELIVERY SERVICE
Posted 9 days ago
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Overview
Driver
Details- Location: Hawally, Kuwait
- Posted: 5 days ago
- Job Type: Full-Time
- Company: Kuwait Jobs
- Need driver with own car for delivery service
- Searching for a reliable driver with own car at a reasonable price
- Provide delivery services as required
- Not specified
- Mobile:
- Alternate Mobile: Not-Mentioned
- Email: Not-Mentioned
NEED DRIVER WITH CAR FOR DELIVERY SERVICE
Posted 2 days ago
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Job Description
Driver Details
Location:
Hawally, Kuwait Posted:
5 days ago Job Type:
Full-Time Company:
Kuwait Jobs Responsibilities
Need driver with own car for delivery service Searching for a reliable driver with own car at a reasonable price Provide delivery services as required Qualifications
Not specified Contact Information
Mobile:
Alternate Mobile:
Not-Mentioned Email:
Not-Mentioned
#J-18808-Ljbffr
Technical Support Engineer
Posted 13 days ago
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Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
- To create and implement standards and guidelines for operations.
- Monitoring servers, all applications and services (FTP, Mail) continuously
- Performing preventive maintenance on servers regularly
- supporting daily operations and help development team to resolve issues
- Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
- Escalation of developmental issues to development team
- Any other duties as assigned by line manager/management
Technical Support Engineer
Posted 2 days ago
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Director – Technical Support Services
Posted 3 days ago
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Job Description
The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms.
The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives.
Key Responsibilities- Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives.
- Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality.
- Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making.
- Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects.
- Provide high-level technical expertise for design, troubleshooting, and continuous process improvement.
- Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities.
- Ensure robust design control management across all technical projects and product developments.
- Support process safety, ESG objectives, and technology innovation initiatives.
- Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value.
- Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards.
- Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms.
- Optimize cost efficiency while maintaining reliability, safety, and compliance.
- Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements.
- Implement and oversee risk-based inspection programs and lifecycle integrity strategies.
- Maintain governance for technical compliance, HSE assurance, and regulatory audits.
- Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies.
- Lead and mentor division managers, cultivating a high-performance and technically competent workforce.
- Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities.
- Strengthen technical leadership and succession pipelines for long-term organizational resilience.
- Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management.
- Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades.
- Represent Technical Support Services in board-level reviews, audits, and cross-functional committees.
- Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred.
- Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership.
- Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar).
- Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment.
- Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects.
- Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks.
- Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments.
- Strategic vision with operational and financial acumen.
- Strong engineering and technical expertise across asset-heavy industries.
- Leadership and people development with a focus on Lean/Six Sigma practices.
- Advanced knowledge of enterprise asset management systems.
- Project management skills for design, commissioning, and upgrades of facilities.
- Risk management, compliance orientation, and problem-solving capabilities.
- Effective stakeholder communication and board-level presentation skills.
Director – Technical Support Services
Posted 2 days ago
Job Viewed
Job Description
Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division
Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division
Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division
Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development
Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting
Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills
Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies
Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.
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IT TECHNICAL SUPPORT WITH SOCIAL MEDIA EXPERIENCE REQUIRED
Posted 2 days ago
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Job Description
Job Description
We are seeking an IT Technical Support with social media experience. The ideal candidate should have:
- A suitable qualification that matches the vacant position
- Experience in digital marketing
- Experience with Google Ads, Search Engine Optimization (SEO), and more
- Experience in hardware, software, and networking
- Experience in recovering and securing lost emails
- Experience in creating and maintaining websites
- Experience with Meta Ads and other social media for creating and publishing
- Experience in printer and scanner
- Fluency in both English and Arabic languages is preferred
- Ability to work on multiple tasks
- A valid and transferable visa
The job offers immediate joining, free visa, accommodation, and health insurance. If you are interested, please send your CV to the WhatsApp number or email ID provided.
Contact information: Location: Hawally, Kuwait, Job Type: Full-Time, Company: Kuwait Jobs, Mobile: , Email:
#J-18808-LjbffrIT TECHNICAL SUPPORT WITH SOCIAL MEDIA EXPERIENCE REQUIRED
Posted 1 day ago
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Job Description
We are seeking an IT Technical Support with social media experience. The ideal candidate should have: A suitable qualification that matches the vacant position Experience in digital marketing Experience with Google Ads, Search Engine Optimization (SEO), and more Experience in hardware, software, and networking Experience in recovering and securing lost emails Experience in creating and maintaining websites Experience with Meta Ads and other social media for creating and publishing Experience in printer and scanner Fluency in both English and Arabic languages is preferred Ability to work on multiple tasks A valid and transferable visa The job offers immediate joining, free visa, accommodation, and health insurance. If you are interested, please send your CV to the WhatsApp number or email ID provided. Contact information:
Location:
Hawally, Kuwait,
Job Type:
Full-Time,
Company:
Kuwait Jobs,
Mobile:
,
Email:
#J-18808-Ljbffr