54 Service Agent jobs in Kuwait
Customer Service Agent
Posted 18 days ago
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Job Description
- Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
- Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
- Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
- Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
- Forward any potential leads to the sales administrator.
- Arrange for pick-up bookings via CORE.
- Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
- Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
- Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
- Open tickets in case of any service failures and monitor for resolution and closure of tickets.
- Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
- Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
- Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
- Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
- Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
- Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
- Perform any other assignments as required/requested by your supervisor or manager.
Customer Service Agent
Posted 4 days ago
Job Viewed
Job Description
Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.
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Guest Service Agent
Posted today
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Job Description
Can you be our guests’ superhero? If you say Yes I Can! here at the Radisson Blu Hotel, we’re looking for first class superheroes just like you!
At Radisson Blu Hotel, we are one team and make memorable moments for our guests.
A warm welcome, a happy smile, a positive Yes I Can! attitude and a natural host. Our receptionists are the inspirational face of our hotels, and they know that our guests are number 1.
Key Responsibilities of Front Office Guest Service Agent:
- Female
- Participates in the prompt and courteous check in and check out of guests
- Responds to guest requests for information about the hotel and its surroundings
- Arranges for special services requested by the guest
Requirements of Front Office Guest Service Agent:
- Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
- Previous experience of using Opera Property Management System is advantageous
If you have a passion for checking people in or out, check in with us, and say Yes I Can! This is the job for you!
Come join us and Make Every Moment Matter!
INDHOTEL
Customer Service Agent Wanted In Kuwait City - Guru Kuwait
Posted 4 days ago
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Job Description
Customer Service Agent Wanted in Kuwait City
We are seeking a Customer Service Agent to join our prestigious health and wellness organization.
Requirements:
- Proficiency in written and spoken English and Arabic
- Arabic native speaker preferred
Details:
- Location: Kuwait City
- Schedule: Six days per week, with off days between Sunday and Thursday
For more information, please contact our HR department at (emailprotected).
#J-18808-LjbffrCustomer Service Agent Wanted In Kuwait City - Guru Kuwait
Posted 5 days ago
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Job Description
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Customer Service /insurance Agent
Posted today
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Job Description
**DUTIES & RESPONSIBILITIES**
1. Greets patients/customers in a professional manner in line with Customer Service Guidelines
2. Provides information about doctors, medical services, rooms and pricing
3. Books patients on the system.
4. Creates patient files for new patients
5. Updates files for returning patients
6. Collects and completes insurance related information
7. Ensures completeness of patient documents (civil ID, insurance validity)
8. Admits patients as required, and ensures proper documentation, as per admission guidelines
9. Deals with external doctors, receives admission slips, checks patient files, contacts doctors to ensure completion
10. Shows rooms to patients at their request and guides patients to the relevant destination
11. Conducts Ipad bookings and acts as a mobile agent servicing different areas as needed
12. Resolves customer/patient complaints
13. Receives payment through cash/knet/insurance
14. Receives cash custody at the start of the shift and hands over closing cash (from and to the finance department)
15. Attends to calls and responds to patient/customer queries as needed
16. Develops and maintains good knowledge of services provided by medical insurance companies including medical insurance policies, its terms and conditions.
17. Performs and complies with all relevant procedures associated with billing, insurance & collections.
18. Executes appropriate collection activities in accordance with practice/standard operating guidelines.
19. Verifies coverage on all patients and enters appropriate carrier plans into the chart and computer systems so that correct insurance carrier bills are billed.
20. Registers the patient under the proper insurance category using appropriate forms.
21. Accurately posts payments and rejects, insuring appropriate allocation to the appropriate company.
22. Clarifies the documents and claim conditions related to the company and patient's queries.
23. Verifies and reviews data entries for any coding errors or modifications.
24. Reviews insurance records for deficiencies and reports the deficiencies using appropriate mechanism (Deficiency management system).
25. Communicates with insurance companies regarding changes in policies, new laws, coding changes or other requirements that take place periodically.
26. Prints the number of patients billed under each Insurance Carrier and resolves any discrepancies with them.
Qualification:
1. Bachelor degree is preferable
2. Bilingual preferable (Arabic/English)
3. Computer skills - Microsoft Office
4. 2 years previous experience including cashiering activities
5- Open to work in shifts
- evening, morning, night (straight & split)
**Salary**: KD300.000 - KD450.000 per month
Customer Care Service Agent Needed In Kuwait City - Guru Kuwait
Posted 4 days ago
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Job Description
Featured
- 1 year ago
Customer Care Service Agent Needed In Kuwait City. We are actively looking for a Customer Care Service Agent at Kuwait Airport. The ideal candidate should be fluent in English and Arabic (speaking only). The employment entails a daily 8-hour shift with one day off each week. We provide complimentary accommodations, transportation, and kitchen facilities. The average salary is 180 KD.
Qualifications:
Requirements: 10th or higher secondary education and a transferable visa (18).
If you are interested and meet the criteria, please send your CV to (emailprotected) .
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Customer Care Service Agent Needed In Kuwait City - Guru Kuwait
Posted 3 days ago
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Job Description
Featured 1 year ago Customer Care Service Agent Needed In Kuwait City. We are actively looking for a Customer Care Service Agent at Kuwait Airport. The ideal candidate should be fluent in English and Arabic (speaking only). The employment entails a daily 8-hour shift with one day off each week. We provide complimentary accommodations, transportation, and kitchen facilities. The average salary is 180 KD. Qualifications: Requirements: 10th or higher secondary education and a transferable visa (18). If you are interested and meet the criteria, please send your CV to (emailprotected) .
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IT Help Desk Support
Posted 5 days ago
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IT Help Desk Support
American International University – Kuwait City
Classification:Professional/Technical
Reports to:Director of IT
Job description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server.
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application.
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Must have training certificate(s) related to IT Help Desk Support
- Must have 3 to 5 years of professional experience administering help desk
About American InternationalUniversity :
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.
For more information about AIUvisit:
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IT Help Desk Support
Posted 11 days ago
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Job Description
Join to apply for the IT Help Desk Support role at American International University, Kuwait .
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American International University – Kuwait City
Classification: Professional/Technical
Reports to: Director of IT
Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.
Key Responsibilities:
- Desktop Support calls - PC's and Peripherals
- Domain Access and E-mail registration
- Administering Active Directory
- PC system installation, setup and configuration
- Network maintenance and troubleshooting
- Grade Quick support and training
- Edline support and training
- Administrator’s plus support
- IT-Network Maps (including university maps)
- Laptop-Projector setup for Presentations
- Testing of new application updates
- IT orientation of new Staff
Key Application Responsibilities:
- Share Point Server
- IT Helpdesk System
- TAMS – Time Attendance System
- Interactive Board Application
- Windows Update Server
- Follett Destiny Library Manager Program
- ID Card Management Application
- Nortel BCM Telephone Exchange Application
- Café Terminal
- Textbook Distribution Server
- SMS Manager
- Symantec Backup Application
- NO32 Anti-virus Application
- Bell System
- CCTV System
Qualifications:
- BS degree in computer science or equivalent experience relevant to functional area
- Training certificate(s) related to IT Help Desk Support
- 3 to 5 years of professional experience administering help desk
About American International University:
AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English.
For more information about AIU visit:
Seniority level- Not Applicable
- Full-time
- Information Technology
- Higher Education
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