28 Service Advisor jobs in Kuwait

Overview

Are you an experienced

Service Advisor

passionate about customer service? Join our client’s dynamic dealership in Kuwait! The Role: As a Service Advisor, you will be the main point of contact for customers, managing vehicle check-ins, updates, and ensuring a smooth service experience. Your strong organizational skills and ability to build customer relationships are key. Responsibilities

Greeting Customers and manage vehicle bookings Provide updates on vehicles progress and ensure timely service completion Maintain product knowledge and upsell services Keep accurate records Qualifications

Experience as a Service Advisor in a dealership or automotive industry Strong communication, organization, and multi-tasking skills Fluent in English & Arabic languages. Minimum3-5 years’ related dealership experience Age group: Below 35 years Preferably Engineering Degree (ASE certification is an added advantage) Transferable visa #18; Kuwait based (No Golden/VIP/Project/Factory Visa will be accepted) Holder of Kuwait Driver’s License is an added advantage Interested candidates can apply online to (Please note that only shortlisted candidates will be contacted for interviews).

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Overview

Our client, a leading automotive company, is seeking a Service Advisor in Kuwait . The ideal candidate will be responsible for listening to customers to identify technical problems or service needs, estimating costs, and scheduling appointments in a professional and hospitable manner. This role requires strong communication skills and the ability to ensure customer satisfaction.

Responsibilities

• Listen carefully to customer complaints and check the customer vehicle, recording all information accurately.
• Explain repair estimated costs, processes, and delivery times with comprehensive information related to customer inquiries.
• Follow up on vehicle repair status with the job controller and ensure completion according to quality operation standards.
• Inform customers about any additional work needed and obtain their approval if required.
• Contact customers to notify them of the completion of repair work and vehicle readiness for pick-up.
• Ensure customer satisfaction by completing repairs on time and maintaining high-quality work.
• Receive and process vehicles requiring ordinary service, ensuring jobs are finished with technical staff before delivery.
• Maintain a clean and organized reception area, ensuring all facilities are available and operational.
• Prepare daily reports related to repair orders.

Qualifications

• Intermediate level, Diploma in Automobile Engineering.
• Minimum of 3 years of experience in a similar position or related field.
• Good knowledge of vehicles and tools, including their designs, uses, and maintenance.
• Proficiency in computer skills and bilingual capabilities are essential.

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Overview

Our client, a leading automotive company, is seeking a

Service Advisor

in

Kuwait . The ideal candidate will be responsible for listening to customers to identify technical problems or service needs, estimating costs, and scheduling appointments in a professional and hospitable manner. This role requires strong communication skills and the ability to ensure customer satisfaction. Responsibilities

Listen carefully to customer complaints and check the customer vehicle, recording all information accurately. Explain repair estimated costs, processes, and delivery times with comprehensive information related to customer inquiries. Follow up on vehicle repair status with the job controller and ensure completion according to quality operation standards. Inform customers about any additional work needed and obtain their approval if required. Contact customers to notify them of the completion of repair work and vehicle readiness for pick-up. Ensure customer satisfaction by completing repairs on time and maintaining high-quality work. Receive and process vehicles requiring ordinary service, ensuring jobs are finished with technical staff before delivery. Maintain a clean and organized reception area, ensuring all facilities are available and operational. Prepare daily reports related to repair orders. Qualifications

Intermediate level, Diploma in Automobile Engineering. Minimum of 3 years of experience in a similar position or related field. Good knowledge of vehicles and tools, including their designs, uses, and maintenance. Proficiency in computer skills and bilingual capabilities are essential.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

Customer Service, Data Entry

Overview

Job Id: • Posted 2 days ago • Job Type: Part-Time • Company: Morris Consultant • Location: Kuwait, Kuwait

Responsibilities

• Maintain clear and effective communication with customers and stakeholders throughout the resolution process.
• Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud.
• Responsible for investigating, identifying, and resolving customer queries.

Requirements

• 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus.
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong organizational skills and attention to detail
• Good written and verbal communication skills

Basic Details

• salary : 450 KWD
• Experience : 1 Years
• Location : Kuwait , Kuwait
• Qualification : High School
• Posted : 2 days ago
• Job Type : Part-Time
• Company : Morris Consultant
• Posted By: Ciara Morris
• Contact Info
• Mobile : Not-Mentioned
• Alternate Mobile : Not-Mentioned
• Email :

#J-18808-Ljbffr

Customer Service, Data Entry Overview

Job Id: • Posted 2 days ago • Job Type: Part-Time • Company: Morris Consultant • Location: Kuwait, Kuwait Responsibilities

Maintain clear and effective communication with customers and stakeholders throughout the resolution process. Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud. Responsible for investigating, identifying, and resolving customer queries. Requirements

6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Proficient in Microsoft Office, especially Excel and Outlook Strong organizational skills and attention to detail Good written and verbal communication skills Basic Details

salary :

450 KWD Experience :

1 Years Location :

Kuwait , Kuwait Qualification :

High School Posted :

2 days ago Job Type :

Part-Time Company :

Morris Consultant Posted By:

Ciara Morris Contact Info Mobile :

Not-Mentioned Alternate Mobile :

Not-Mentioned Email :



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Overview

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

Equal Opportunity

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

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The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
• Schedule and coordinate service appointments, ensuring optimal workshop utilization.
• Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
• Notify customers about service delays, changes, or required approvals for additional repairs.
• Ensure all customer concerns are logged and addressed promptly.
• Address customer complaints with a positive attitude and follow through until resolution.
• Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
• Maintain records of customer interactions, feedback, and issues.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
• Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
• Knowledge of automotive service processes and terminology is an advantage.
• Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive attitude.

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