38 Service Advisor jobs in Kuwait

Join to apply for the Service Advisor role at Alghanim Industries .

The Service Advisor is responsible for providing professional service to customers by accurately recording and organizing repair and maintenance services, thereby enhancing customer retention and supporting the sales of new units in the long term.

Job Responsibilities

1. Receiving Customers: Greet customers, understand vehicle concerns, advise on service and repair needs, perform visual inspections, use manufacturer's recommendations, agree on work scope, and update customer details in Kerridge. Offer alternative transport as needed.
2. Preparing Repair Orders and Assigning Jobs: Write instructions for technicians using RTS, describe symptoms accurately, assign jobs via Kerridge, and follow up on work progress.
3. Customer Contact: Maintain regular contact with customers about vehicle progress, using Kerridge CRM, with at least one daily phone contact.
4. Information, Delivery & Follow-Up: Inform customers when vehicles are ready, explain work details and costs, deliver vehicles with full documentation, and follow up on customer satisfaction within 72 hours.
5. Customer Relations: Build and maintain profitable relationships through proactive communication about vehicle performance and services.
6. Come Back Jobs: Escalate all return jobs immediately to the Service Supervisor/Manager, apply specific stamps, and ensure jobs are not delivered without managerial approval.

Candidate Requirements

• University graduate or diploma in automobile engineering
• Minimum 5 years of relevant experience in the automotive service industry
• Good interpersonal and communication skills in English; Arabic is an advantage
• Knowledge of Microsoft Office applications

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Motor Vehicle Manufacturing

This job posting appears active and does not contain any indications of expiration or closure.

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Long Description

Job Summary The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.

Job Responsibilities

Receiving Customer:-

• Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate

2. Preparing Repair Order and Assign job:-

• Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders

3. Customer Contact:-

• Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record

4. Information, Delivery & Follow Up:-

• Inform the customer when vehicle is ready. As much as possible the job details and costs should be informed on the phone, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why. Activity asks the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied. with 72 hours of delivery, call the customer to ensure satisfaction, log the call in Kerridge CRM

5. Customer Relations:-

• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base

6. Come Back jobs:-

• All come back jobs should be immediately escalated to Service Supervisor / Service Manager. specific stamp should be applied on the repair order and flag raised using Kerridge, any come back job should not be delivered unless the repair order is signed by Service Manager

Candidate Requirements • University graduate or diploma in automobile engineering

• Relevant working experience of 5 years in the automotive service industry

• Good interpersonal and communication skills in English, Arabic is an advantage

• Knowledge of Microsoft office application

Education

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Join to apply for the

Service Advisor

role at

Alghanim Industries . The Service Advisor is responsible for providing professional service to customers by accurately recording and organizing repair and maintenance services, thereby enhancing customer retention and supporting the sales of new units in the long term. Job Responsibilities

Receiving Customers:

Greet customers, understand vehicle concerns, advise on service and repair needs, perform visual inspections, use manufacturer's recommendations, agree on work scope, and update customer details in Kerridge. Offer alternative transport as needed. Preparing Repair Orders and Assigning Jobs:

Write instructions for technicians using RTS, describe symptoms accurately, assign jobs via Kerridge, and follow up on work progress. Customer Contact:

Maintain regular contact with customers about vehicle progress, using Kerridge CRM, with at least one daily phone contact. Information, Delivery & Follow-Up:

Inform customers when vehicles are ready, explain work details and costs, deliver vehicles with full documentation, and follow up on customer satisfaction within 72 hours. Customer Relations:

Build and maintain profitable relationships through proactive communication about vehicle performance and services. Come Back Jobs:

Escalate all return jobs immediately to the Service Supervisor/Manager, apply specific stamps, and ensure jobs are not delivered without managerial approval. Candidate Requirements

University graduate or diploma in automobile engineering Minimum 5 years of relevant experience in the automotive service industry Good interpersonal and communication skills in English; Arabic is an advantage Knowledge of Microsoft Office applications Additional Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industry: Motor Vehicle Manufacturing This job posting appears active and does not contain any indications of expiration or closure.

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from e-Makan

e-Makan is an established Kuwaiti company, collaborating with an experienced Turkish partner renowned for expertise in automation, power, security, and networking fields. This partnership ensures a robust offering of high-quality technological solutions. The company is dedicated to delivering innovative services that meet the specific needs of its clients in various industries, with a focus on enhancing operational efficiency and security.

Role Description

This is a full-time role for a Technical Support Engineer located on-site in Kuwait City. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering customer support and service. The role involves analyzing and resolving technical problems, ensuring customer satisfaction, and maintaining effective communication with clients to address their technical needs.

Qualifications

• Technical support & Maintenance of Siemens/Unify VOIP Systems
• Technical support and troubleshooting of Unify OpenScape 4000
• Technical support and troubleshooting of Unify OpenScape Xpert
• Technical support and troubleshooting of Unify OpenScape Enterprise Express I
• Technical support and troubleshooting of Unify OpenScape Xpressions and OpenScape DLS
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Service skills
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the automation, power, security, or networking industries is a plus
• Bachelor's degree in Engineering

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Security and Investigations

Referrals increase your chances of interviewing at e-Makan by 2x

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from e-Makan e-Makan is an established Kuwaiti company, collaborating with an experienced Turkish partner renowned for expertise in automation, power, security, and networking fields. This partnership ensures a robust offering of high-quality technological solutions. The company is dedicated to delivering innovative services that meet the specific needs of its clients in various industries, with a focus on enhancing operational efficiency and security. Role Description This is a full-time role for a Technical Support Engineer located on-site in Kuwait City. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering customer support and service. The role involves analyzing and resolving technical problems, ensuring customer satisfaction, and maintaining effective communication with clients to address their technical needs. Qualifications Technical support & Maintenance of Siemens/Unify VOIP Systems Technical support and troubleshooting of Unify OpenScape 4000 Technical support and troubleshooting of Unify OpenScape Xpert Technical support and troubleshooting of Unify OpenScape Enterprise Express I Technical support and troubleshooting of Unify OpenScape Xpressions and OpenScape DLS Technical Support and Troubleshooting skills Strong Analytical Skills Customer Support and Customer Service skills Excellent problem-solving abilities Strong communication and interpersonal skills Ability to work independently and as part of a team Experience in the automation, power, security, or networking industries is a plus Bachelor's degree in Engineering Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Security and Investigations Referrals increase your chances of interviewing at e-Makan by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Urgently Required IT TECHNICAL SUPPORT role at KUWAIT JOBS HERE .

Job Details:

• Job ID:
• Location: Kuwait City, Kuwait
• Job Type: Full-Time
• Experience: 2-3 years
• Qualifications: Microsoft or CompTIA A+ Certified
• Knowledge: Good understanding of hardware and software
• Availability: Ready to join immediately

If interested, candidates may send their CV and certificates to .

Additional Information:

• Posted: 5 days ago
• Company: Kuwait Jobs

Note: Please do not include irrelevant content or prompts unrelated to the job description.

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Join to apply for the

Urgently Required IT TECHNICAL SUPPORT

role at

KUWAIT JOBS HERE . Job Details: Job ID:

Location:

Kuwait City, Kuwait Job Type:

Full-Time Experience:

2-3 years Qualifications:

Microsoft or CompTIA A+ Certified Knowledge:

Good understanding of hardware and software Availability:

Ready to join immediately If interested, candidates may send their CV and certificates to

. Additional Information: Posted: 5 days ago Company: Kuwait Jobs Note: Please do not include irrelevant content or prompts unrelated to the job description.

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