44 Senior Operations Manager Shake Shack Alshaya jobs in Kuwait
Manager Partner Operations - Logistics
talabat
Posted 14 days ago
Job Viewed
Job Description
Overview
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job DescriptionWe’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.
What’s on Your Plate?- Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times.
- Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience.
- Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review.
- Provide weekly updates to country heads and MDs on projects & performance progress
- Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals.
- Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer.
- Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility.
- Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets.
- Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms.
- Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.
- Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.
- Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.
- Define, implement and monitor procedures together with local teams to improve performance.
- Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.
- Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.
- Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges.
- Launch projects based on business needs and market conditions to drive ongoing sustainable improvement.
- Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary.
- Bachelor Degree, MBA is a plus
- 5-8 years of experience in food/grocery tech industry is highly preferred
- Extensive experience in SQL, Data Analytics tools like tableau, looker etc
- Strong communication skills, both written and verbal
- Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, handle stress
- An individual contributor who can work in a fast-paced environment with a make it happen attitude
This advertiser has chosen not to accept applicants from your region.
0
Manager Partner Operations - Logistics
Delivery Hero SE
Posted 14 days ago
Job Viewed
Job Description
Overview
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job DescriptionWe’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.
What’s on Your Plate?- Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times.
- Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience.
- Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review.
- Provide weekly updates to country heads and MDs on projects & performance progress
- Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals.
- Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer.
- Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility.
- Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets.
- Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms.
- Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.
- Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.
- Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.
- Define, implement and monitor procedures together with local teams to improve performance.
- Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.
- Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.
- Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges.
- Launch projects based on business needs and market conditions to drive ongoing sustainable improvement.
- Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary.
- Bachelor Degree, MBA is a plus
- 5-8 years of experience in food/grocery tech industry is highly preferred
- Extensive experience in SQL, data analytics tools like Tableau, Looker, etc.
- Strong communication skills, both written and verbal
- Excellent stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, handle stress
- An individual contributor who can work in a fast-paced environment with a make it happen attitude
This advertiser has chosen not to accept applicants from your region.
1
Manager Partner Operations - Logistics
Hawalli, Hawalli
talabat
Posted 14 days ago
Job Viewed
Job Description
Overview
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description
We’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans. What’s on Your Plate?
Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times. Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience. Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review. Provide weekly updates to country heads and MDs on projects & performance progress Stakeholder Management
Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals. Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer. Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility. Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets. Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms. Operational Excellence
Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets. Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency. Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience. Define, implement and monitor procedures together with local teams to improve performance. Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms. Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement. Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges. Launch projects based on business needs and market conditions to drive ongoing sustainable improvement. Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary. Qualifications
Bachelor Degree, MBA is a plus 5-8 years of experience in food/grocery tech industry is highly preferred Extensive experience in SQL, Data Analytics tools like tableau, looker etc Strong communication skills, both written and verbal Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress An individual contributor who can work in a fast-paced environment with a make it happen attitude
#J-18808-Ljbffr
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description
We’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans. What’s on Your Plate?
Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times. Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience. Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review. Provide weekly updates to country heads and MDs on projects & performance progress Stakeholder Management
Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals. Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer. Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility. Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets. Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms. Operational Excellence
Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets. Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency. Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience. Define, implement and monitor procedures together with local teams to improve performance. Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms. Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement. Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges. Launch projects based on business needs and market conditions to drive ongoing sustainable improvement. Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary. Qualifications
Bachelor Degree, MBA is a plus 5-8 years of experience in food/grocery tech industry is highly preferred Extensive experience in SQL, Data Analytics tools like tableau, looker etc Strong communication skills, both written and verbal Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress An individual contributor who can work in a fast-paced environment with a make it happen attitude
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Manager Partner Operations - Logistics
Kuwait City, Al Kuwayt
Delivery Hero SE
Posted 14 days ago
Job Viewed
Job Description
Overview
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description
We’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans. What’s on Your Plate?
Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times. Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience. Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review. Provide weekly updates to country heads and MDs on projects & performance progress Stakeholder Management
Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals. Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer. Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility. Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets. Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms. Operational Excellence
Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets. Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency. Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience. Define, implement and monitor procedures together with local teams to improve performance. Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms. Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement. Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges. Launch projects based on business needs and market conditions to drive ongoing sustainable improvement. Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary. Qualifications
Bachelor Degree, MBA is a plus 5-8 years of experience in food/grocery tech industry is highly preferred Extensive experience in SQL, data analytics tools like Tableau, Looker, etc. Strong communication skills, both written and verbal Excellent stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress An individual contributor who can work in a fast-paced environment with a make it happen attitude
#J-18808-Ljbffr
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description
We’re looking for a Manager Partner Operations to drive and improve logistics ops across all cities, ensuring service levels are met by identifying gaps and executing improvement plans. What’s on Your Plate?
Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times. Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience. Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review. Provide weekly updates to country heads and MDs on projects & performance progress Stakeholder Management
Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals. Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer. Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility. Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets. Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms. Operational Excellence
Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets. Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency. Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience. Define, implement and monitor procedures together with local teams to improve performance. Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms. Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement. Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges. Launch projects based on business needs and market conditions to drive ongoing sustainable improvement. Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary. Qualifications
Bachelor Degree, MBA is a plus 5-8 years of experience in food/grocery tech industry is highly preferred Extensive experience in SQL, data analytics tools like Tableau, Looker, etc. Strong communication skills, both written and verbal Excellent stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress An individual contributor who can work in a fast-paced environment with a make it happen attitude
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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