44 Senior Operations Manager Shake Shack Alshaya jobs in Kuwait

Job description:

To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.

1. Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved.
2. Achieve profit objectives by leading/directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly.
3. Achieve sales objectives by leading/directing teams to attain targets in their areas. Implement area marketing plans and monitor market conditions to maximize sales and profits while minimizing competitor intrusion.
4. Drive profitability by focusing on top-line sales and other P&L items such as food cost, labor cost, utility cost, etc.
5. Ensure total customer satisfaction by adhering to all Wendy’s Company operating standards, procedures, and systems.
6. Ensure all food safety procedures are executed according to company policies and local health/sanitation regulations; take corrective actions as needed. Safeguard cash and physical assets.
7. Manage customer complaints/feedback in coordination with the person-in-charge regarding the nature of the complaints/feedback.
8. Manage the effective development and utilization of the operations team to maximize their contribution and future career growth. Achieve manpower and turnover goals. Coordinate with HR for team development through effective training and performance management systems.
9. Responsible for driving succession planning in coordination with HR & Training.
10. Coach and mentor restaurant management teams to focus on delivering desired results.

• 10+ years of experience in restaurant management, including overseeing multi-location operations, or an equivalent combination of education and experience.
• Thorough knowledge of restaurant operations, local market business practices, laws and regulations, marketing, training, and human resources within the franchise organization.

Bachelor’s Degree in Restaurant Management.

We are looking for an experienced and dynamic Operations Manager on behalf of one of our clients — a well-established agricultural company engaged in plant production, nurseries, and retail showrooms .

The selected candidate will play a key role in managing and optimizing day-to-day operations , ensuring high production quality, cost efficiency, and seamless coordination across all business functions.

• Oversee daily operations across production facilities and retail showrooms.
• Manage the full plant production process : propagation, growth cycles, pest management, and quality assurance.
• Develop and implement costing and pricing structures to ensure profitability and sustainability.
• Monitor inventory levels , logistics, and supply chain processes.
• Prepare seasonal production schedules aligned with demand forecasts.
• Ensure full compliance with health, safety, and environmental regulations .
• Coordinate between production, sales, and procurement teams to achieve operational targets.
• Set and track KPIs to evaluate productivity, cost control, and customer satisfaction.
• Recruit, supervise, and develop operational and production teams .
• Identify and implement process improvements and new technologies to enhance efficiency.

• Bachelor’s degree in Agriculture, Horticulture, Agribusiness, or Operations Management .
• Minimum 5 years of experience in agricultural production, nurseries, or horticultural operations .
• Strong understanding of production planning, costing, and budgeting .
• Experience in managing retail showrooms or garden centers is highly preferred.
• Excellent leadership, organizational, and problem-solving abilities.
• Strong communication skills and the ability to manage multi-site operations.
• Proficiency in MS Office and familiarity with ERP systems .

Bartone Café is expanding and we’re looking for a hands-on Operations Manager to join our leadership team.

What we’re looking for:

Minimum 5+ years of proven experience as an Operations Manager (only candidates with this role will be considered).

Strong background in Food & Beverage , with preference for those who’ve managed coffee shop operations .

Demonstrated success in opening and launching new outlets/stores .

Ability to manage multi-branch operations, lead large teams, and drive efficiency.

Key Responsibilities:

• Lead new store openings – from planning and staffing to smooth handover.
• Implement operational systems to boost consistency and customer satisfaction.
• Mentor branch managers and ensure compliance with company standards.

How to Apply

Send your CV to

Overview

Salary: 3,000 KD + Benefits

Introduction: Our client – a leading Retail Company is currently searching for a dynamic Operations Manager to join their team in Kuwait.

• Retail Store Operations Experience.
• Experience in Hypermarket environment preferred.
• Knowledge of Financial Operations and processes.

• Participating in formulation and achievement of the organization’s strategic goals.
• Preparing, reviewing, establishing and implementing plans and budgets.
• Managing the operations to ensure efficiency of all employees.
• Developing and implementing company’s operational policies and procedures.
• Reviewing, monitoring & controlling operational performance reports to determine progress.
• Participate in company planning and policy-making with CEO and COO.
• Coordinate business initiatives and integrate people and processes across the company.
• Efficiently delegating the responsibilities.
• Ensure the highest sales and profitability with the maximum customer satisfaction.

• Smart, dynamic & aggressive personality.
• Performance oriented.
• Strong leadership and negotiation skills.
• Experience in coaching and developing line managers.

Are you currently looking to grow your career?

Manage office administration and resources.

Oversee daily operations and ensure efficiency.

Coordinate between departments and vendors.

Perform computer-based tasks such as data entry, record keeping, and document management.

Support management in implementing policies and procedures.

Monitor performance and provide reports.

Skills

Fluent in Arabic and English (spoken and written).

Strong computer skills and proficiency in MS Office.

Previous experience in office management and operations.

Strong organizational, leadership, and communication skills.

Operational Management

• Manage the daily operations of leisure & entertainment venues (e.g., trampoline parks, gaming zones, cinemas, bowling, VR, attractions).
• Ensure smooth scheduling, staff allocation, and resource planning.
• Oversee inventory, maintenance, and vendor coordination to ensure seamless operations.

• Handle escalated customer concerns and resolve issues promptly.
• Develop and implement customer engagement initiatives to enhance loyalty and repeat visits.

• Lead, train, and motivate a diverse operations team.
• Ensure all staff follow company standards, policies, and SOPs.
• Conduct performance evaluations and develop training plans to build team capability.

• Ensure strict adherence to safety protocols and legal requirements.
• Conduct regular safety inspections across all facilities.

• Manage operational budgets, control costs, and maximize profitability.
• Assist with pricing strategies, promotions, and marketing initiatives to drive sales.

• Contribute to the development of new entertainment concepts and offerings.
• Recommend improvements to enhance operational efficiency and guest experience.
• Stay updated with industry trends, competitor activities, and emerging technologies.

• Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field.
• Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role. (GCC preferred)
• Strong leadership, people management, and communication skills.
• Excellent knowledge of customer service standards and operational best practices.
• Proficiency in budgeting, reporting, and financial analysis.
• Ability to work in a dynamic, high-pressure, and customer-centric environment.
• Fluent in English & Arabic

• Leadership & team management
• Operational planning & execution
• Strong problem-solving & decision-making abilities
• Customer service excellence
• Safety & compliance knowledge
• Financial & analytical acumen
• Ability to multitask and adapt to changing priorities

Job Summary: We are seeking a results-driven Operations Manager to lead and optimize core

business functions, ensuring operational efficiency and excellence across departments. This is a senior role focused on streamlining processes, driving performance improvements, and supporting long-term growth strategies. And help executing company goals and targets.

The ideal candidate brings a strong background in operational leadership, cross functional collaboration, and organizational development. A proactive mindset and hands-on problem-solving ability are essential.

Key Responsibilities:

Oversee daily operations across departments to ensure smooth and efficient processes.

• Identify bottlenecks and develop solutions to improve workflow, productivity, and service delivery.

• Implement standard operating procedures (SOPs) and continuous improvement practices.

• Monitor departments KPIs and operational performance metrics; provide data driven insights to leadership.

• Collaborate with sales, HR, marketing, and other departments to align operational goals.

• Lead operational planning for strategic initiatives, expansions, or new projects.

• Support change management efforts and help drive a culture of accountability and efficiency.

Skills

Requirement open for Arab nationals

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

10+ years of experience in operations, with at least 3 years in a managerial role

Strong leadership, organizational, and analytical skills

Proven experience in process optimization, project execution, and team management.

Excellent communication skills and the ability to work across all levels of the organization.

Proficiency in tools such as ERP systems, Excel, and project management platforms.

We are seeking a skilled Operations Manager to oversee the day-to-day activities of one iconicbrand in the region, ensuring seamless operations and exceptional standards across all facets of the business. The successful candidate will be tasked with upholding quality, driving revenue, and guiding a team towards achieving organisational objectives. This role demands a strategic mindset, strong leadership capabilities, and comprehensive knowledge of the restaurant sector.

KEY RESPONSIBILITIES

Managing daily operational activities with precision and efficiency.

Leading, mentoring, and developing a high-performing team.

Upholding exceptional customer service standards and ensuring quality control.

Overseeing budgets, forecasts, and financial performance.

Planning and executing marketing initiatives to boost visibility and sales.

Ensuring compliance with regulatory requirements and safety standards.

Managing inventory and optimising supply chain processes.

Contributing to strategic planning and business development.

Implementing innovative technologies to enhance operations.

QUALIFICATIONS AND REQUIREMENTS

10+ years of experience in a comparable role within the industry.

A bachelors degree in Business Administration, Hospitality Management, or a related discipline (preferred).

Strong organisational skills and the ability to communicate effectively at all levels.

ONLY SUITABLE CANDIDATES WILL BE CONTACTED. THANK YOU

Financial Acumen Problem Solving Brand Management Communication Team Management Leadership Customer Service Management Operations Management Growth Restaurants QSR