60 Senior Agent jobs in Kuwait

1. Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
2. Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
3. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
4. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
5. Forward any potential leads to the sales administrator.
6. Arrange for pick-up bookings via CORE.
7. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
8. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
9. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
10. Open tickets in case of any service failures and monitor for resolution and closure of tickets.
11. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
12. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
13. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
14. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
15. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
16. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
17. Perform any other assignments as required/requested by your supervisor or manager.

Customer Service Agent Wanted in Kuwait City

We are seeking a Customer Service Agent to join our prestigious health and wellness organization.

Requirements:

• Proficiency in written and spoken English and Arabic
• Arabic native speaker preferred

Details:

• Location: Kuwait City
• Schedule: Six days per week, with off days between Sunday and Thursday

For more information, please contact our HR department at (emailprotected).

The Call Center Assistant is responsible for responding to guest and client queries in an appropriate and timely manner by answering calls and following up on queries and orders. Additionally, they will be responsible for maintaining and obtaining information by answering telephone calls; confirming orders and verifying information.

· Answer inbound calls as well as making outbound calls to assist customers with specific inquiries.

· Maintain accurate records of call data information including name, telephone number, request made, etc.

· Log all call data and update existing databases with changes and the status of each client and customer request.

· Respond promptly and professionally to client and customer complaints, escalating them to the relevant department supervisor and manager when required.

· Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives.

· Seize opportunities to upsell products when they arise.

· Build sustainable relationships and engage customers by taking the extra mile.

· Provide personalized customer service of the highest level, assuring a prompt and accurate response to inquiries by phone and/or email.

· Prioritize all calls and requests, dealing with them in a timely and effective manner.

· Remain well-versed on all restaurant details including type of cuisine, location, opening & closing times, reservation policy, menu items, catering facilities, etc.

· Deal with displeased customers professionally, attempting to resolve issues positively and avoiding escalations.

· Deal promptly with dropped calls/missed calls, calling back and replying to voicemails and messages.

· Maintain an accurate filing and administrative system including emailing, filling out paperwork, completing necessary documents, and liaising with other departments.

· Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Perform any other duties as assigned by the direct supervisor.

Skills

· Strong interpersonal and communication skills.

· Excellent telephone & customer service skills.

· Strong time management skills.

· Multitasking skills.

· Customer service drive skills.

· Strong relationship-building skills.

· Strong attention to detail.

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

Responsibilities

• Handle inbound and outbound calls.
• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
• Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document all customer interactions and tickets in the (CRM) system
• Regularly reviewing and updating the customers information in the (CRM) system.
• Collaborate with the call center supervisor and the other call center agents to improve the customer service.
• Ensure to follow the customers service script provided by the company.
• Maintain strong customer relationships.

Requirements:

• High School or secretarial certification
• Strong English and Arabic language skills (written and spoken)
• 6 Months to 2 Years of experience as a Call Center Agents
• Previous experience using CRM system.