Specialist, Service Account Management

Kuwait City, Al Kuwayt Ooredoo Qatar

Posted 26 days ago

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Job Description

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

  • Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

  • Support the Account Managers in opening new accounts in system (Account Verification).
  • End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
  • Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
  • Adding/cancelling services for B2B customers.
  • Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
  • Contact the customer for any unclear requests or unauthorized sender.
  • Contact the customer to collect the pending items with SDT.
  • Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
  • Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
  • Provide account summary report when needed to customer or KAM (after investigation if required by customer).
  • Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
  • Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
  • Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
  • Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
  • Handle MNP complaint for B2B corporates for CPR.
  • Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
  • Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
  • Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
  • Handle any future media contacts type like live chat, etc.
  • Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
  • Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
  • Coordinate with KAM and finance on the B2B verification Process.
  • Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
  • Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
  • Remove promotions and pending OCC of promotions upon management approval.
  • Respond to all sales requirements and support other departments by responding to all their email/calls.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Other duties as directed by supervisor or other superiors.

Qualifications:

  • Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
  • Strong customer orientation.
  • Good communication, planning and organisational skills.
  • Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

  1. Resume / CV
  2. Passport-size photograph
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Specialist, Service Account Management

Kuwait City, Al Kuwayt Ooredoo Qatar

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Account Management Lead (Smb)

Kuwait City, Al Kuwayt Deliveroo

Posted today

Job Viewed

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Job Description

**Account Management Lead (SMB)**

**Why Deliveroo?**

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.

**Purpose of Job**:
We are looking for a SMB Lead to join our team in Kuwait. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. Your role will consist of leading a team of account managers all based in Kuwait, as well as having a small restaurant portfolio yourself. You will coach and develop your team, drive growth in the SMB portfolio and keep the team on track with company goals through implementing country wide growth initiatives.

You will also cultivate existing relationships with large independent relationships, driving strong growth in their Deliveroo sales. Client-facing meetings will make up some of your teams week, and you will also work closely with other departments on tasks such as marketing campaigns and operational improvements. This is an excellent role for a commercial and outgoing individual, who enjoys building and maintaining relationships, and supporting the growth of members in the team.

**Responsibilities**:

- Drive strategic growth and be a key part of building the strategy across Deliveroo for you and your team's restaurant portfolios and initiatives
- Effectively identify, communicate and implement processes to drive efficiencies within the team
- Load balance a portfolio of restaurant partners
- Be a point of escalation for your team and be comfortable in communicating with internal and external stakeholders at all levels
- Responsibility for communicating internal priorities and keeping the team on track and up-to-date with our commercial goals
- Be the primary point of contact for your own portfolio to answer any questions and solve issues
- Drive commercial/marketing discussions with portfolio
- Be comfortable in negotiations including, but not limited to, contracts, renewals, and extensions
- Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
- Using data tools and analytical thinking to create data-driven strategies for you and your team

**Requirements**:

- 2+ years commercial experience, ideally in a commercial environment where you have dealt with clients, with the ability to understand their values
- 2+ years of leadership experience, working with a small team/having a direct report
- This role combines strategic, operational, and commercial objectives, therefore a blend of strategic thinking, analytical skills, and execution ability is key
- You must have ownership of you and your team's results, be invested in the success of your portfolio, and have the determination to win
- You will be independent in your ways of working, and be comfortable with navigating complexity and uncertainty both personally and with your team
- You will have regular catch ups with the Head of Account Management and with your team so you'll need to be super clear and confident in ongoing communication
- We really encourage feedback as it makes us a stronger team - you will be comfortable at providing and receiving positive and constructive feedback
- You must be a self-starter and well organised - ruthless prioritisation is key
- You have strong data analytical skills
- Fluent in English and Arabic

**Benefits and Diversity**
- 30 days of Annual Leave
- Work visa
- Medical insurance
- Annual home flight tickets
- Free Deliveroo Plus - Free delivery and access to special offers
- Maternity & Paternity benefits
- End of year parties and regular social events
- An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.
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Business Development

Kuwait City, Al Kuwayt Mudon

Posted today

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Job Description

Oversee the negotiations surrounding the sale and purchase of real estate.
- Researching organizations and individuals to find new opportunities
- Develop & maintain relationship with key stakeholders such as potential and existing clients, community organizations, regulatory bodies etc.
- Discuss new market opportunities, status, trends and business developments with senior management.
- Provides ad-hoc and on-going decision support to the management by engaging in data analysis, risk/return analysis, research and market assessment activities for varying business scenarios to guarantee maximum income & minimum risk.
- Develop quotes and proposals for clients. - Prepare an annual business plan & goals to discussed and approved by senior management.
- Maintain a comprehensive knowledge of the company’s portfolio and competitors’ services.
- Obtain customer feedback on service quality and share with management to continuously improve the business operations.
- Attending & representing the company in conferences, meetings, and industry events.
- Maintain a high level of confidentiality throughout: on current business activities, short-long term plans, proposals under scrutiny and any other activity related to the business.
- Provide commercial and business development support/advice to other areas of the business within the Group according to the need. - Perform other related duties as required.
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Business Development Executive

Kuwait City, Al Kuwayt aiiskwt

Posted 2 days ago

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Job Description

Dar Al Salam Educational Co. WLL | Full time

Business Development Executive

Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022

The Business Development Executive of the Education Management Company (EMC) should provide oversight and direction to the Business Development Department on a variety of business development activities to include proposal development and client relations.

Key Performance Areas

  1. Execute the vision, objectives and resources of the Education Management Company (EMC)
  2. Attract investors for the various projects of the Education Management Company
  3. Develop a complete understanding of the customer segment for development of new schools, educational institutions and services through market surveys and other methods of research.
  4. Provide strategic inputs through proposals based on what the market demands
  5. Work on Tenders
  6. Develop key relationships which can lead to business growth.
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Business Development Executive

Farwaniya HealthCare Dynamics Gen. Trading Company W.L.L

Posted 4 days ago

Job Viewed

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Job Description

Company Description

Posta Plus was established in 2005 and specializes in logistics, courier, and mailing services. We provide a wide range of domestic and international solutions tailored to meet our customers' unique business requirements. Our technological edge enhances our operations to overcome obstacles and maintain an intricate and seamless infrastructure across several countries. Our success is built on providing customized and exemplary services by investing in our employees, creating a diverse and innovative workforce.

Role Description

This is a full-time on-site role for a Business Development Executive located in Ardhiya_Makhzen. The Business Development Executive will be responsible for identifying new business opportunities, generating leads, developing and managing accounts, and conducting business communication. The role involves strategizing and executing plans to expand the company’s market presence and build long-lasting customer relationships.

Qualifications

  • Skills in New Business Development and Lead Generation
  • Experience in Account Management
  • Strong Business acumen and strategic thinking abilities
  • Effective Communication skills
  • Proven ability to work independently and collaboratively
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Experience in the logistics and courier industry is a plus
#J-18808-Ljbffr
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Business Development Executive

Kuwait City, Al Kuwayt aiiskwt

Posted 2 days ago

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Job Description

Dar Al Salam Educational Co. WLL | Full time Business Development Executive

Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022 The Business Development Executive of the Education Management Company (EMC) should provide oversight and direction to the Business Development Department on a variety of business development activities to include proposal development and client relations. Key Performance Areas Execute the vision, objectives and resources of the Education Management Company (EMC) Attract investors for the various projects of the Education Management Company Develop a complete understanding of the customer segment for development of new schools, educational institutions and services through market surveys and other methods of research. Provide strategic inputs through proposals based on what the market demands Work on Tenders Develop key relationships which can lead to business growth.

#J-18808-Ljbffr
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About the latest Sales experience Jobs in Kuwait City !

Business Development Executive

Kuwait City, Al Kuwayt Client of JOH Partners

Posted 13 days ago

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Job Description

Bachelor of Business Administration(Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Our client is hiring a Business Development Executive for a leading logistics company in Kuwait. You ll be responsible for driving new business wins and growing market share through cold outreach, strong client presentations, and CRM-driven engagement. Responsibilities: Generate leads via calls, email, and networking Present tailored logistics solutions Build long-term relationships Track KPIs and maintain CRM data Convert leads to business wins Requirements: 2 4 years in B2B sales CRM experience (Salesforce/HubSpot) Cold calling and outreach skills Strong communication and negotiation skills Fluent in English (Arabic is a plus) This is a confidential search conducted by JOH Partners. Interested candidates should apply directly to our team for a confidential discussion."/
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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Business Development Executive

Kuwait City, Al Kuwayt JOH Partners

Posted 20 days ago

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Job Description

Our client is hiring a

Business Development Executive

for a leading logistics company in Kuwait. You’ll be responsible for driving new business wins and growing market share through cold outreach, strong client presentations, and CRM-driven engagement. Responsibilities: ·

Generate leads via calls, email, and networking

·

Present tailored logistics solutions

·

Build long-term relationships

·

Track KPIs and maintain CRM data

·

Convert leads to business wins

Requirements: ·

2–4 years in B2B sales

·

CRM experience (Salesforce/HubSpot)

·

Cold calling and outreach skills

·

Strong communication and negotiation skills

·

Fluent in English (Arabic is a plus)

This is a confidential search conducted by

JOH Partners . Interested candidates should apply directly to our team for a confidential discussion. #J-18808-Ljbffr
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Business Development Officer

Kuwait City, Al Kuwayt CODED

Posted today

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Job Description

**Job Summary**:
The Business Development Officer will play a pivotal role in expanding CODED Academy’s reach within the corporate sector, particularly in the banking sector. This role involves cultivating relationships, understanding client training needs, and providing continuous IT training solutions.

**Key Functions and Responsibilities**:
**1. Business Development and Partnerships**
- Build and maintain strategic relationships with training and IT departments within banks and enterprise companies.
- Conduct comprehensive needs assessments to identify training gaps and opportunities within client organizations.
- Develop and propose ongoing training programs, positioning CODED as a continuous training partner.
- Act as the primary point of contact for all business dealings between CODED and partnered companies.
- Leverage personal networks and connections to facilitate business development opportunities.

**2. Training Program Design and Proposal Development**
- Receive training on technical stacks to acquire foundational knowledge of the technical topics offered by CODED.
- Craft detailed proposals and pitches that align with client needs and showcase CODED’s offerings.
- Create and refine presentation materials for sponsorship pitches, focusing on Corporate Social Responsibility (CSR) initiatives.
- Regularly follow up with companies to update proposals, pitches, and to maintain active engagement.

**3. Outreach and Client Relationship Management**
- Reach out to local companies to explore sponsorship opportunities for CSR initiatives.
- Establish a consistent presence and open lines of communication with current and potential sponsors and partners.
- Monitor and report on the status of business relationships, managing the sales pipeline effectively.
- Maintain a calendar of follow-ups, ensuring timely engagement and nurturing of business relationships.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Experience in business development or sales, with a preference for experience in the banking sector’s training departments.
- Demonstrated ability to understand and convey technical concepts.
- Strong networking skills with a charismatic personality.
- Excellent communication, negotiation, and presentation abilities.
- Proficient in Google Suite, Project Management programs (i.e. Notion) and CRM platforms.
- Fluent in English, with proficiency in Arabic considered a plus.

**Language**:

- Arabic and Language fluently (required)

Ability to Commute:

- Kuwait City (required)
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