166 Account Management jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Account Executive to join our team in Kuwait and be part of our growth. You will be responsible for developing the business through partner restaurants via in-person & phone calls and maintaining long-term relationships through regular calls and emails. You will also manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via in-person visits, regular phone calls and emails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients/restaurants to the brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client/restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe to the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
  • Closed sales
  • Follow‑up activities
  • Sales expense report
  • Increased sales report after placing promotions, vouchers and coupons
  • Restaurant analysis sheet
  • Account management report

Qualifications

Preferred candidates will have:

• Fluency in both languages Arabic and English is a must
• Bachelor’s Degree in Business Administration or any other related field
• Minimum of 3+ years’ experience in Sales / Account Management
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Communication skills (Written and Verbal)
• Excel Skills

Additional Information

Join Our Vibrant Team in Kuwait - Where Work Meets Innovation and Fun!

• Grow With Us : We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive : With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference : Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community : Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks : From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness : With sponsored healthcare and gym memberships, we care about your wellbeing.

#J-18808-Ljbffr

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Account Executive to join our team in Kuwait and be part of our growth. You will be responsible for developing the business through partner restaurants via in-person & phone calls and maintaining long-term relationships through regular calls and emails. You will also manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via in-person visits, regular phone calls and emails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients/restaurants to the brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client/restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe to the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotions, vouchers and coupons
• Restaurant analysis sheet
• Account management report

Qualifications

• Fluency in both languages Arabic and English is a must
• Bachelor’s Degree in Business Administration or any other related field
• Minimum of 3+ years’ experience in Sales / Account Management
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Communication skills (Written and Verbal)
• Excel Skills

Additional Information

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

#J-18808-Ljbffr

Position Overview

The Account Executive (AE) is responsible for managing the full sales cycle, from initial engagement through to closing deals and driving revenue growth. Working closely with Sales Development Representatives (SDRs), the AE will focus on converting qualified leads into long-term customers. The ideal candidate has a proven track record in B2B SaaS sales, preferably in HR technology, with strong consultative selling skills and the ability to build trusted relationships with senior decision-makers.

Key Responsibilities

• Take ownership of qualified leads from SDRs and manage the full sales cycle through to close.
• Conduct discovery calls, product demos, and tailored presentations to HR, Operations, and business leaders.
• Position the HR software solution effectively, addressing client challenges and highlighting business value.
• Negotiate contracts, pricing, and terms in alignment with company objectives.
• Collaborate with marketing and SDR teams to refine messaging and lead qualification.
• Maintain accurate pipeline management and forecasting within the CRM.
• Work with Customer Success and Operations teams to ensure smooth onboarding and client satisfaction.
• Consistently achieve and exceed sales quotas and revenue targets.

Qualifications & Skills

• 3–5 years of experience in full-cycle sales, ideally within SaaS, HR software, or workforce technology solutions.
• Strong consultative sales skills with the ability to influence C-level and HR leadership.
• Proven record of meeting or exceeding quotas in a B2B environment.
• Exceptional communication, presentation, and negotiation skills.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and sales engagement tools.
• High level of business acumen, with the ability to understand client needs and map solutions effectively.
• Self-motivated, results-driven, and comfortable working in a fast-paced, entrepreneurial environment.

Performance Indicators

• New revenue closed (monthly/quarterly).
• Quota attainment percentage.
• Conversion rate from qualified opportunity to closed deal.
• Average deal size and sales cycle length.
• Customer satisfaction during handover to Customer Success.

Reporting Line

Reports directly to the Chief of Sales & Operations.

#J-18808-Ljbffr

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description We are looking for an

Account Executive

to join our team in

Kuwait

and be part of our growth. You will be responsible for developing the business through partner restaurants via in-person & phone calls and maintaining long-term relationships through regular calls and emails. You will also manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.

Maintain continuous business relationships with clients/ restaurants via in-person visits, regular phone calls and emails.

Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.

Make sure that the menus of the clients are up to date at all times.

Optimize the restaurant content (MOA, delivery time).

Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.

Generate food coupons, promotions and vouchers from existing restaurants.

Convince clients/restaurants to the brand promotion of Talabat pictures.

Transmission method optimization: Convincing client/restaurant to implement track order feature and changing the transmission method to WLA.

Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).

Encourage restaurants to subscribe to the online payment gateway.

Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.

Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.

Maintain accurate records of all sales and prospecting activities including:

Closed sales

Follow‑up activities

Sales expense report

Increased sales report after placing promotions, vouchers and coupons

Restaurant analysis sheet

Account management report

Qualifications Preferred candidates will have:

Fluency in both languages Arabic and English is a must

Bachelor’s Degree in Business Administration or any other related field

Minimum of 3+ years’ experience in Sales / Account Management

Negotiation Skills

Ability to meet deadlines and be flexible in working

Communication skills (Written and Verbal)

Excel Skills

Additional Information Join Our Vibrant Team in Kuwait - Where Work Meets Innovation and Fun!

Grow With Us : We're all about growth and recognition, both professionally and personally. Your journey of development starts here.

Diverse & Inclusive : With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.

Make a Difference : Join the team behind the fastest-growing online food ordering network. Your work here really counts.

Fun & Community : Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.

Daily Perks : From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.

Health & Wellness : With sponsored healthcare and gym memberships, we care about your wellbeing.

#J-18808-Ljbffr

Position Overview The Account Executive (AE) is responsible for managing the full sales cycle, from initial engagement through to closing deals and driving revenue growth. Working closely with Sales Development Representatives (SDRs), the AE will focus on converting qualified leads into long-term customers. The ideal candidate has a proven track record in B2B SaaS sales, preferably in HR technology, with strong consultative selling skills and the ability to build trusted relationships with senior decision-makers. Key Responsibilities

Take ownership of qualified leads from SDRs and manage the full sales cycle through to close. Conduct discovery calls, product demos, and tailored presentations to HR, Operations, and business leaders. Position the HR software solution effectively, addressing client challenges and highlighting business value. Negotiate contracts, pricing, and terms in alignment with company objectives. Collaborate with marketing and SDR teams to refine messaging and lead qualification. Maintain accurate pipeline management and forecasting within the CRM. Work with Customer Success and Operations teams to ensure smooth onboarding and client satisfaction. Consistently achieve and exceed sales quotas and revenue targets. Qualifications & Skills

3–5 years of experience in full-cycle sales, ideally within SaaS, HR software, or workforce technology solutions. Strong consultative sales skills with the ability to influence C-level and HR leadership. Proven record of meeting or exceeding quotas in a B2B environment. Exceptional communication, presentation, and negotiation skills. Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and sales engagement tools. High level of business acumen, with the ability to understand client needs and map solutions effectively. Self-motivated, results-driven, and comfortable working in a fast-paced, entrepreneurial environment. Performance Indicators

New revenue closed (monthly/quarterly). Quota attainment percentage. Conversion rate from qualified opportunity to closed deal. Average deal size and sales cycle length. Customer satisfaction during handover to Customer Success. Reporting Line

Reports directly to the Chief of Sales & Operations.

#J-18808-Ljbffr

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Splunk is looking to hire an experienced Regional Sales Manager to join the team focussing on Telco in Kuwait. Splunk is doing extraordinarily well with enterprise data management software solutions that companies want to buy. So here is an excellent opportunity to be part of that success, and we increase your career development and earning potential!

Responsibilities

• You are passionate and you will consistently deliver daring license sales, support and service revenue targets – have the dedication and dedication to the sales targets and deadlines
• You will focus on Telco accounts penetration in Kuwait, conduct effective account planning and opportunity management
• You are able to negotiate favourable pricing and business terms with large enterprises by selling value and return on investment
• You will be working with partners and alliances in Kuwait for maximum effectiveness
• You will work closely with the sales engineering and in-house teams at Splunk, as well as partner services resources
• You will utilise the Splunk sales methodology and processes effectively
• Work closely with both international and domestic colleagues at Splunk to expand deal size and value to the customers
• Provide timely and insightful input back to other corporate functions, particularly product management and marketing data

Requirements

• Extensive Enterprise Software selling knowledge and experience to large Telco accounts in Kuwait
• You demonstrate the ability to grow and scale upwards with the company
• You have a strong charismatic executive presence and you are well presented
• You can make important forecasting commitments and forecasting accuracy
• You possess outstanding management, social, written and presentation skills
• You thrive in a fast-growing, dynamic and fun work environment and you are comfortable to be 'disruptive'
• You are also comfortable and have the ability to work independently and remotely from other members of your team and corporate offices
• You have very relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Being able to articulate this through previous use cases
• You use CRM systems (such as Salesforce) extensively
• You demonstrate a good track record of success and knowledge with prospects and customers in the defined territory
• Fluent English and Arabic

Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#J-18808-Ljbffr

Splunk is hiring an experienced Regional Sales Manager to join the team focusing on Telco in Kuwait. Splunk is doing extraordinarily well with enterprise data management software solutions that companies want to buy. So here is an excellent opportunity to be part of that success, and we increase your career development and earning potential!

Overview

Join to apply for the Account Executive, Telco Kuwait role at Splunk .

Responsibilities

• You are passionate and you will consistently deliver daring license sales, support and service revenue targets – have the dedication to the sales targets and deadlines
• You will focus on Telco accounts penetration in Kuwait, conduct effective account planning and opportunity management
• You are able to negotiate favourable pricing and business terms with large enterprises by selling value and return on investment
• You will be working with partners and alliances in Kuwait for maximum effectiveness
• You will work closely with the sales engineering and in-house teams at Splunk, as well as partner services resources
• You will utilise the Splunk sales methodology and processes effectively
• Work closely with both international and domestic colleagues at Splunk to expand deal size and value to the customers
• Provide timely and insightful input back to other corporate functions, particularly product management and marketing data

Requirements

• Extensive Enterprise Software selling knowledge and experience to large Telco accounts in Kuwait
• You demonstrate the ability to grow and scale upwards with the company
• You have a strong charismatic executive presence and you are well presented
• You can make important forecasting commitments and forecasting accuracy
• You possess outstanding management, social, written and presentation skills
• You thrive in a fast-growing, dynamic and fun work environment and you are comfortable to be 'disruptive'
• You are also comfortable and have the ability to work independently and remotely from other members of your team and corporate offices
• You have very relevant software industry experience in any of the following IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Being able to articulate this through previous use cases
• You use CRM systems (such as Salesforce) extensively
• You demonstrate a good track record of success and knowledge with prospects and customers in the defined territory
• Fluent English and Arabic

Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet

#J-18808-Ljbffr

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Splunk is looking to hire an experienced Regional Sales Manager to join the team focussing on Telco in Kuwait. Splunk is doing extraordinarily well with enterprise data management software solutions that companies want to buy. So here is an excellent opportunity to be part of that success, and we increase your career development and earning potential!
Responsibilities:
+ You are passionate and you will consistently deliver daring license sales, support and service revenue targets - have the dedication and dedication to the sales targets and deadlines
+ You will focus on Telco accounts penetration in Kuwait, conduct effective account planning and opportunity management
+ You are able to negotiate favourable pricing and business terms with large enterprises by selling value and return on investment
+ You will be working with partners and alliances in Kuwait for maximum effectiveness
+ You will work closely with the sales engineering and in-house teams at Splunk, as well as partner services resources
+ You will utilise the Splunk sales methodology and processes effectively
+ Work closely with both international and domestic colleagues at Splunk to expand deal size and value to the customers
+ Provide timely and insightful input back to other corporate functions, particularly product management and marketing data
Requirements:
+ Extensive Enterprise Software selling knowledge and experience to large Telco accounts in Kuwait
+ You demonstrate the ability to grow and scale upwards with the company
+ You have a strong charismatic executive presence and you are well presented
+ You can make important forecasting commitments and forecasting accuracy
+ You possess outstanding management, social, written and presentation skills
+ You thrive in a fast-growing, dynamic and fun work environment and you are comfortable to be 'disruptive'
+ You are also comfortable and have the ability to work independently and remotely from other members of your team and corporate offices
+ You have very relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
+ Being able to articulate this through previous use cases
+ You use CRM systems (such as Salesforce) extensively
+ You demonstrate a good track record of success and knowledge with prospects and customers in the defined territory
+ Fluent English and Arabic
**Splunk is an Equal Opportunity Employer**
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis