642 Sales Career jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**Role Summary**

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

**What’s On Your Plate?**
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines for your internal team
- Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
- Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company

Lead the team of account managers to:

- Ensure all account managers in the team are meeting their targets and the company’s KPIs
- Managing Partners expectation with a smooth communication streamline and SLA
- Optimize the partner's content (MOA, delivery time) and Menus
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Convince partners for strong promotions and offers
- Maintain accurate records of all sales and prospecting activities including:

- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotion, voucher and coupons
- Partner analysis sheet
- Account management report

**What Did We Order?**
- Bachelor’s Degree within Business Administration or any other related field
- 4-6 years’ experience within Sales
- A minimum of two years experience in a manager position while leading a team
- Comfortable working in a challenging and dynamic environment
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Ability to meet deadlines and be flexible in working
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Excel Skills
- Preferable software experience: Salesforce, CRM, Google sheets, MIDAS

We are looking for a motivated and polishedBusiness Development Executive to join our sales team. The ideal candidate will handle bothindoor responsibilities (responding to client inquiries, welcoming showroom visitors) andoutdoor business development efforts (building relationships, acquiring new clients, and growing key accounts).

This role is ideal for professionals experienced incustom product solutions, luxury corporate gifts, and B2B sales.

Key Responsibilities:

• Respond to incoming inquiries via phone, email, and showroom visits.
• Present our products and customized solutions tailored to each client’s brand identity.
• Conduct business development activities including prospecting, client visits, and relationship building.
• Maintain and grow relationships with existing corporate clients through excellent account management.
• Prepare commercial offers and proposals based on client needs and budgets.
• Coordinate internally with design, production, and logistics teams to ensure successful order fulfillment.
• Attend trade shows or events to represent the brand and explore business opportunities.

Skills

• Proven experience in B2B sales, preferably in luxury corporate gifts, custom product solutions, or branding services
• Strong ability to generate leads, acquire new clients, and build lasting business relationships
• Excellent communication and interpersonal skills to confidently manage client interactions, showroom visits, and meetings
• Experience in account management, with a client-centric approach to delivering tailored solutions
• Strong organizational and coordination skills to manage multiple inquiries and liaise with internal teams (design, production, logistics)
• Knowledge of branding, and understanding how to align products with a client’s brand identity
• Proficiency in Microsoft Office, email communication, and CRM tools
• Identify opportunities forcross-sellingandup-sellingto maximize client value and enhance their experience.

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We are looking for a motivated and polished Business Development Executive to join our sales team. The ideal candidate will handle both indoor responsibilities (responding to client inquiries, welcoming showroom visitors) and outdoor business development efforts (building relationships, acquiring new clients, and growing key accounts). This role is ideal for professionals experienced in custom product solutions, luxury corporate gifts, and B2B sales. Key Responsibilities: Respond to incoming inquiries via phone, email, and showroom visits. Present our products and customized solutions tailored to each client’s brand identity. Conduct business development activities including prospecting, client visits, and relationship building. Maintain and grow relationships with existing corporate clients through excellent account management. Prepare commercial offers and proposals based on client needs and budgets. Coordinate internally with design, production, and logistics teams to ensure successful order fulfillment. Attend trade shows or events to represent the brand and explore business opportunities. Skills Proven experience in B2B sales, preferably in luxury corporate gifts, custom product solutions, or branding services Strong ability to generate leads, acquire new clients, and build lasting business relationships Excellent communication and interpersonal skills to confidently manage client interactions, showroom visits, and meetings Experience in account management, with a client-centric approach to delivering tailored solutions Strong organizational and coordination skills to manage multiple inquiries and liaise with internal teams (design, production, logistics) Knowledge of branding, and understanding how to align products with a client’s brand identity Proficiency in Microsoft Office, email communication, and CRM tools Identify opportunities forcross-sellingandup-sellingto maximize client value and enhance their experience.

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Job Summary:

We are seeking a dynamic and results-driven Sales Executive to join our trading department. The successful candidate will be responsible for the sales of industrial chemicals and raw materials to local factories, including those in the government sector. This role requires the ability to independently manage communication and correspondence with suppliers and customers.

Key Responsibilities:

• Promote and sell industrial chemicals and raw materials to local factories and government sectors.
• Build and maintain strong relationships with existing clients while identifying new business opportunities.
• Independently manage supplier and customer correspondence, including inquiries, quotations, and negotiations.
• Conduct market research to stay updated on trends, competitor activities, and customer needs.
• Collaborate with internal departments to ensure timely delivery, proper documentation, and after-sales support.
• Achieve monthly and quarterly sales targets as defined by the management.
• Prepare and submit regular sales reports, forecasts, and updates to the Director of Sales.
• Attend industry events, exhibitions, and client meetings as needed.

Skills

Qualifications and Experience:

• Bachelor’s Degree is required.
• Minimum 3 years of experience in a sales role, preferably in the industrial sector.
• Must hold a valid Kuwaiti Driving License.

Desired Skills:

• Strong communication skills; fluency in English is required, with knowledge of Hindi and Arabic preferred.
• Proficiency in MS Office applications including Outlook, Word, Excel, and PowerPoint, as well as ERP systems.
• Professional and presentable personality with excellent sales skills.
• Sound understanding of business correspondence and documentation.

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Employment Type: Full-Time

Job Summary:

We are seeking a dynamic and results-driven Sales Executive with at least 2 years of sales experience, preferably in the automotive sector. The successful candidate will be responsible for managing customer relationships, driving sales targets, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities:

• Attend to customer inquiries and provide detailed product information

• Conduct product demonstrations and arrange test drives

• Assess customer needs and recommend suitable vehicle models

• Prepare quotations, negotiate terms, and close sales effectively

• Maintain and update customer records; follow up post-sale

• Coordinate with internal teams such as finance and delivery to ensure smooth transactions

• Stay updated on product knowledge, market trends, and competitor activities

Skills

• Minimum 2 years of sales experience; automotive experience preferred

• Valid Kuwait driving license; possession of an old license is an advantage

• Excellent communication, negotiation, and interpersonal skills

• Professional appearance and customer-focused mindset

• Ability to perform well in a target-driven environment

• Good command of English and Arabic is a must.

Work Schedule:

• 8-hour split shifts

• Weekly day off on Fridays

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As a Sales Executive at our Event Management Company, you will play a vital role in driving sales and establishing strong relationships with clients in the dynamic events industry. This position is tailored for an enthusiastic individual who can effectively convey the unique benefits of our event services to potential clients while customizing solutions to meet their specific requirements. The Sales Executive will be instrumental in generating leads, nurturing client relationships, and successfully closing sales to ensure the seamless execution of our events. This role is ideal for someone who is passionate about sales and has a keen interest in the world of events management.

Responsibilities:

1. Identify and pursue new sales opportunities within the event management sector, targeting both corporate and private clients.
2. Develop and maintain strong relationships with clients to understand their event needs and preferences, ensuring a personalized approach.
3. Prepare and deliver engaging sales presentations that effectively showcase our services and past successful events.
4. Negotiate contracts and pricing with clients to secure deals that align with their budgets and expectations.
5. Collaborate closely with the event planning team to ensure that client requirements are met and exceeded during event execution.
6. Conduct thorough market research to identify emerging trends and opportunities for business growth within the events industry.
7. Attend industry trade shows, networking events, and client meetings to promote our services and expand our client base.
8. Maintain accurate records of sales activities, client interactions, and follow-ups to track progress and outcomes.
9. Provide exceptional customer service throughout the sales process to ensure client satisfaction and foster long-term relationships.
10. Achieve and exceed sales targets while contributing to the overall success and growth of the company.

Preferred Candidate:

1. Proven experience in sales, preferably within the event management or related hospitality industry.
2. Exceptional communication and interpersonal skills to effectively engage with clients and stakeholders.
3. Ability to work independently and collaboratively within a team-oriented environment.
4. Strong negotiation and closing skills to secure contracts and agreements successfully.
5. Excellent organizational and time management skills to handle multiple projects and deadlines.
6. Proficiency in CRM software and sales management tools to track leads and sales activities.
7. Creative problem-solving abilities to address client needs and challenges effectively.
8. Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
9. Willingness to travel for client meetings and events as necessary.
10. Fluency in English; knowledge of Arabic is a plus to cater to a diverse clientele.

Skills

• Strong sales and negotiation skills tailored to the events industry.
• Excellent verbal and written communication skills for effective client interactions.
• Proficiency in CRM software and Microsoft Office Suite for sales tracking and reporting.
• Ability to analyze market trends and customer preferences in event management.
• Strong interpersonal skills for building and maintaining client relationships.
• Time management and organizational skills for managing multiple events and deadlines.
• Creative thinking for developing innovative sales strategies and solutions.
• Understanding of event planning and execution processes to better serve clients.

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talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Sales Executive to join our team and be part of our growth. If you’re an analytical and sales-driven person who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s on Your Plate?

• Submit the Sales plan as per the set objectives.
• Maintain accurate records of all sales and prospecting activities to analyze sales prospects.
• Receive leads from the lead generation team, communicate with them, and convert leads into sales.
• Interact with customers for product offerings and brand awareness through meetings and calls.
• Identify clients interested in the product but who haven't purchased yet, and follow up for special deals and offers.
• Create and conduct effective proposal presentations, negotiate, and send Request for Proposal (RFP) with rates and terms to sign the contract and onboard clients with Talabat.com.
• Encourage clients/restaurants to upload menu pictures on Talabat site.
• Maintain records of contacted and non-contacted leads, ensuring data is entered into personal and automated follow-up systems.
• Obtain original logo and menu item pictures from client restaurants.
• Gather information on delivery areas, minimum order charges, and delivery charge methodology from restaurants.
• Implement promotions, coupons, and vouchers to boost sales growth.
• Encourage restaurants to subscribe to online payment gateways.
• Maintain detailed records of all sales and prospecting activities, including sales calls, closed sales, follow-ups, sales expenses, presentations, new restaurant meetings, and daily signed contracts.

What Did We Order?

• Bachelor's degree in any field
• Excellent verbal and communication skills
• Knowledge of CRM software (optional)
• 1-3 years of experience in B2B sales
• Must have a valid driver’s license
• Fluent in English

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We are looking for a male sales executive with a valid driving license to join our real estate team. The role involves promoting properties, negotiating deals, and maintaining client relationships. Strong communication skills and a proactive approach to generating new business are essential.

Responsibilities:

1. Develop and implement effective sales strategies to achieve monthly and annual sales targets.
2. Identify and pursue new business opportunities through networking and market research.
3. Conduct property viewings and provide clients with detailed information about properties.
4. Negotiate contracts and agreements with clients to ensure favorable terms for both parties.
5. Maintain accurate records of sales activities and client interactions in the CRM system.
6. Collaborate with marketing teams to create promotional materials and campaigns.
7. Provide exceptional customer service to clients throughout the buying process.
8. Stay updated on market trends and competitor activities to adjust sales strategies accordingly.
9. Attend industry events and networking functions to build relationships and promote the company.
10. Prepare regular sales reports and forecasts for management review.

Preferred Candidate:

1. Proven experience in sales, preferably in the real estate industry.
2. Strong negotiation and communication skills.
3. Ability to build and maintain relationships with clients.
4. Self-motivated with a results-driven approach.
5. Excellent organizational and time management skills.
6. Familiarity with CRM software and sales tracking tools.
7. Ability to work independently and as part of a team.
8. Knowledge of local real estate market trends.
9. Fluency in English; knowledge of Arabic is a plus.
10. Willingness to travel for property viewings and client meetings.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze market trends and data.
• Effective negotiation and closing skills.
• Knowledge of real estate regulations and compliance.
• Time management and organizational skills.
• Customer service orientation.

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