166 Sales And Marketing jobs in Kuwait

Sales and Marketing

Kuwait City, Al Kuwayt Softwaresilo

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Job Description

Required for a software company
Sales and marketing representative
- Prepare sales and marketing plans to represent company products to clients
- Arrange meeting with clients for demos and presentations
- Gather clients’ requirements and deliver them in a proper format to developers
- Prepare proposal documents
- Follow up clients and verify the customer satisfaction with the customer support team
- Opening new markets and expanding the company's customer base.

نوع الوظيفة: دوام كامل, دوام جزئي, عمولة

الراتب: KWD200.000 - KWD1,000.000 لكل شهر
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Director of Sales Marketing

Kuwait City, Al Kuwayt ServiceMaster of Columbia

Posted 3 days ago

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Job Description

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

The Ray Hotel by Cloud7 Mangaf, Kuwait

The Ray Hotel by Cloud7 in Kuwait is a contemporary lifestyle destination, a coastal retreat that blends refined luxury with modern comfort with a vibrant coastal atmosphere along the Arabian Gulf. Nestled in the scenic Mangaf area, coastal district known for its golden sunsets, bustling seaside cafés, and relaxed waterfront promenades, the hotel offers more than just a place to stay — it’s a front-row seat to Kuwait’s vibrant coastal life. The hotel offers a tranquil escape with thoughtfully designed accommodations—from cozy family rooms to spacious suites, featuring diverse dining concepts, and leisure facilities, serving both business and leisure travellers.

ABOUT THE ROLE

The Director of Sales & Marketing is a champion and a key contributor to the company’s vision: to be the leading mixed-use sustainable and community-centric lifestyle operator that manages and operates a diverse range of asset. At Kerten Hospitality, our strategy is built around the principal that “a higher level of value can be created collectively, with all stakeholders, than if created individually.”

Location: Mangaf, Kuwait

ROLE IMPACT

As the Director of Sales & Marketing at Ray Hotel by Cloud7, you drive the organization’s revenue growth, brand positioning, and market expansion. You will organize creative campaigns and promotional events that can make a difference for hotel’s success according to trends and guest requirements. Through strategic planning, innovative campaigns, and strong leadership, you align sales and marketing efforts to capture new opportunities, strengthen client relationships, and maximize profitability. Your role ensures the company remains competitive, visible, and trusted in its target markets, ultimately contributing to sustained business success.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

  • Collaborate with the General Manager and relevant parties to develop a comprehensive marketing plan. Identify market niches and segments and define tactical plans to achieve set goals and targets.
  • Establish account qualification criteria using market research and telemarketing resources. Identify priority accounts and assign sales responsibilities to ensure optimal coverage.
  • Coordinate with the in-house design team to come up with visuals for the marketing plan that align with customer/organization goals.
  • Organize and oversee advertising/communication campaigns, exhibitions and promotional events.
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
  • Monitor progress of campaigns using various metrics and submit reports of performance.
  • Collaborate with managers in preparing budgets and monitoring expenses.

CONNECTION

  • Coordinate close, frequent, and open communication with HQ Corporate Sales & Marketing and sister properties.
  • Perform market research on target audiences to determine the best ways to reach customers and develop lasting relationships.
  • Maintain relationships with media vendors, community businesses and publishers to ensure collaboration in promotional activities.
  • Liaise with the different departments to align offers and packages with seasonal and strategic goals.

INNOVATION

  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures, incorporating relevant innovations into operations.
  • Foster brand loyalty through engaging, memorable, and value-driven customer interactions and strategies.

CURATION

  • Build a strong booking strategy across FIT leisure, group travel, weddings and celebrations, wellness and Mice.
  • Ensure all customer touchpoints deliver a consistent, high-quality brand experience.
  • Execute various forms of marketing including social media marketing, internet marketing, content marketing, paid advertising and print/radio marketing.
  • Align creative assets and messaging with evolving market trends and consumer preferences.

LEADING THE WAY

  • Lead, manage, and motivate an effective team of sales professionals. Establish team sales goals and allocate key accounts to each member.
  • Propose and oversee the setup of a robust sales administration system covering portfolio and database management.

EXPERIENCE & SKILLS

  • 6+ years of experience in Kuwait’s Hotels Market and leading a sales team to achieve budgeted sales goals.
  • Minimum 1 year in a pre-opening leadership role is an advantage.
  • Advanced English & Arabic is a must.
  • Proficient in MS Office and marketing software (e.g. CRM).
  • Familiarity with social media and web analytics (e.g. Web Trends).
  • Excellent communication skills for coordinating, as well as maintaining key account relationships.
  • Strong ability to develop and execute strategic marketing and sales plans.
  • Expertise in market research, account qualification, and identifying market segments.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

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Director of Sales Marketing

Kuwait City, Al Kuwayt ServiceMaster of Columbia

Posted 3 days ago

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Job Description

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region. ABOUT THE PROPERTY The Ray Hotel by Cloud7 Mangaf, Kuwait The Ray Hotel by Cloud7 in Kuwait is a contemporary lifestyle destination, a coastal retreat that blends refined luxury with modern comfort with a vibrant coastal atmosphere along the Arabian Gulf. Nestled in the scenic Mangaf area, coastal district known for its golden sunsets, bustling seaside cafés, and relaxed waterfront promenades, the hotel offers more than just a place to stay — it’s a front-row seat to Kuwait’s vibrant coastal life. The hotel offers a tranquil escape with thoughtfully designed accommodations—from cozy family rooms to spacious suites, featuring diverse dining concepts, and leisure facilities, serving both business and leisure travellers. ABOUT THE ROLE The Director of Sales & Marketing is a champion and a key contributor to the company’s vision: to be the

leading mixed-use sustainable and community-centric lifestyle operator

that manages and operates a diverse range of asset. At Kerten Hospitality, our strategy is built around the principal that “a

higher level of value can be created collectively,

with all stakeholders, than if created individually.” Location:

Mangaf, Kuwait ROLE IMPACT As the Director of Sales & Marketing at Ray Hotel by Cloud7, you drive the organization’s revenue growth, brand positioning, and market expansion. You will organize creative campaigns and promotional events that can make a difference for hotel’s success according to trends and guest requirements. Through strategic planning, innovative campaigns, and strong leadership, you align sales and marketing efforts to capture new opportunities, strengthen client relationships, and maximize profitability. Your role ensures the company remains competitive, visible, and trusted in its target markets, ultimately contributing to sustained business success. JOB DESCRIPTION KEY RESPONSIBILITIES: Collaborate with the General Manager and relevant parties to develop a comprehensive marketing plan. Identify market niches and segments and define tactical plans to achieve set goals and targets. Establish account qualification criteria using market research and telemarketing resources. Identify priority accounts and assign sales responsibilities to ensure optimal coverage. Coordinate with the in-house design team to come up with visuals for the marketing plan that align with customer/organization goals. Organize and oversee advertising/communication campaigns, exhibitions and promotional events. Write copy for diverse marketing distributions (brochures, press releases, website material etc.) Monitor progress of campaigns using various metrics and submit reports of performance. Collaborate with managers in preparing budgets and monitoring expenses. CONNECTION Coordinate close, frequent, and open communication with HQ Corporate Sales & Marketing and sister properties. Perform market research on target audiences to determine the best ways to reach customers and develop lasting relationships. Maintain relationships with media vendors, community businesses and publishers to ensure collaboration in promotional activities. Liaise with the different departments to align offers and packages with seasonal and strategic goals. INNOVATION Conduct market research and analysis to evaluate trends, brand awareness and competition ventures, incorporating relevant innovations into operations. Foster brand loyalty through engaging, memorable, and value-driven customer interactions and strategies. CURATION Build a strong booking strategy across FIT leisure, group travel, weddings and celebrations, wellness and Mice. Ensure all customer touchpoints deliver a consistent, high-quality brand experience. Execute various forms of marketing including social media marketing, internet marketing, content marketing, paid advertising and print/radio marketing. Align creative assets and messaging with evolving market trends and consumer preferences. LEADING THE WAY Lead, manage, and motivate an effective team of sales professionals. Establish team sales goals and allocate key accounts to each member. Propose and oversee the setup of a robust sales administration system covering portfolio and database management. EXPERIENCE & SKILLS 6+ years of experience in Kuwait’s Hotels Market and leading a sales team to achieve budgeted sales goals. Minimum 1 year in a pre-opening leadership role is an advantage. Advanced English & Arabic is a must. Proficient in MS Office and marketing software (e.g. CRM). Familiarity with social media and web analytics (e.g. Web Trends). Excellent communication skills for coordinating, as well as maintaining key account relationships. Strong ability to develop and execute strategic marketing and sales plans. Expertise in market research, account qualification, and identifying market segments. JOINING OUR TEAM MEANS Competitive Compensation:

A rewarding package tailored to your experience. Career Growth:

Opportunities for advancement within our dynamic organisation. Inclusive Environment:

A vibrant and inclusive workplace that encourages collaboration.

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Assistant Director of sales & Marketing

IHG

Posted 1 day ago

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Job Description

Are you passionate about driving revenue, building strong client networks, and elevating brand presence? We're looking for an **Assistant Director of Sales & Marketing** to join our leadership team and support the Director of Sales & Marketing in shaping the commercial success of our hotel in Kuwait.
**A little taste of your day-to-day:**
Every day is different, but you'll mostly be:
Assisting in the creation and execution of the annual sales & marketing strategy to achieve revenue goals across rooms, F&B, events, and other outlets.
Leading, coaching, and motivating the sales & marketing team to deliver strong results while fostering a culture of collaboration and performance.
Building and maintaining strong relationships with key accounts, government entities, corporate clients, and travel partners.
Leveraging your **local market knowledge, strong connections, and networks in Kuwait** to capture new business opportunities and strengthen our positioning.
Analyzing competitor activity, market trends, and performance reports to identify new growth areas.
Coordinating with Marketing, PR, and Digital teams to enhance the hotel's visibility and campaigns, ensuring alignment with IHG brand standards.
Partnering with Revenue, Operations, and Finance to optimize pricing, promotions, and distribution strategies.
Representing the hotel at trade shows, exhibitions, and community events to build brand recognition.
Preparing performance forecasts, sales reports, and presentations for senior management.
**What we need from you:**
Candidate **must be currently based in Kuwait** with proven **connections and networks in the local market.**
Bachelor's degree in Business Administration, Marketing, or Hospitality Management.
5-7 years of progressive Sales & Marketing experience within luxury or 5-star hotels, including at least 2 years in a managerial or assistant director role.
Strong leadership and people management skills.
Proven track record of meeting sales targets and driving revenue growth.
Excellent communication, negotiation, and presentation skills.
Strong understanding of digital marketing, branding, and business development.
Fluency in English required; Arabic is an advantage.
Flexibility to travel and attend events as needed.
**What you can expect from us:**
A supportive workplace where you can grow and thrive within IHG's global network.
Professional development, international exposure, and career progression opportunities.
Competitive salary with performance-based incentives and a comprehensive benefits package.
The chance to be part of a culture that values **True Hospitality for Good** - for our guests, colleagues, and the community.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Sales & Marketing Executive (OD Sales) - Aftermarket and OES

AlMailem Group

Posted 1 day ago

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Job Description

• Identify and target potential clients, including garages, workshops, and fleet operators.

• Maintain comprehensive knowledge of the aftermarket and OES products and explain product features, benefits, and advantages to clients.

• Stay updated with market trends, competitor offerings, and industry developments.

• Address customer inquiries and resolve issues promptly, ensuring excellent after-sales service to enhance customer satisfaction.

Skills/Key Performance Required

• Sales acumen and strategic thinking.

• Technical knowledge of aftermarket and OES products.

• Market awareness and competitive analysis.

• Problem-solving and decision-making abilities.

Skills

• Must possess strong MS Office experience and advanced Excel skills.

• Bachelor's degree in marketing, business, or a related field.

• Strong analytical and critical thinking skills.

• Excellent customer service and leadership skills.

• Strong networking abilities.

• Valid driver's license.

• Ability to diagnose problems and find solutions.

• Strong diplomacy skills and the ability to work with diverse groups of people.

• Ability to remain professional under pressure.

• Willingness to work overtime when required.

• Self-starter who works independently, takes responsibility, and owns the job.

• Results-focused and action-oriented.

• Proven ability to respond professionally to competitive requests to maintain customer satisfaction.

• Detail-oriented with strong organizational skills.

• Proactive in anticipating problems and recommending solutions.

• Ability to learn procedures quickly and maintain high efficiency.

• Excellent interpersonal and communication skills, cooperative attitude, and discretion.

• College or university degree in Business Administration or a related field.

• Relevant experience, including experience with large retailers.

• Minimum of 2 years experience with retailer systems.

• Knowledge of supply chain processes is an asset.

• Proven understanding of forecasting systems and processes.

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Sales & Marketing Executive (OD Sales) - Aftermarket and OES

Kuwait City, Al Kuwayt AlMailem Group

Posted 2 days ago

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Job Description

• Identify and target potential clients, including garages, workshops, and fleet operators. • Maintain comprehensive knowledge of the aftermarket and OES products and explain product features, benefits, and advantages to clients. • Stay updated with market trends, competitor offerings, and industry developments. • Address customer inquiries and resolve issues promptly, ensuring excellent after-sales service to enhance customer satisfaction. Skills/Key Performance Required • Sales acumen and strategic thinking. • Technical knowledge of aftermarket and OES products. • Market awareness and competitive analysis. • Problem-solving and decision-making abilities. Skills • Must possess strong MS Office experience and advanced Excel skills. • Bachelor's degree in marketing, business, or a related field. • Strong analytical and critical thinking skills. • Excellent customer service and leadership skills. • Strong networking abilities. • Valid driver's license. • Ability to diagnose problems and find solutions. • Strong diplomacy skills and the ability to work with diverse groups of people. • Ability to remain professional under pressure. • Willingness to work overtime when required. • Self-starter who works independently, takes responsibility, and owns the job. • Results-focused and action-oriented. • Proven ability to respond professionally to competitive requests to maintain customer satisfaction. • Detail-oriented with strong organizational skills. • Proactive in anticipating problems and recommending solutions. • Ability to learn procedures quickly and maintain high efficiency. • Excellent interpersonal and communication skills, cooperative attitude, and discretion. • College or university degree in Business Administration or a related field. • Relevant experience, including experience with large retailers. • Minimum of 2 years experience with retailer systems. • Knowledge of supply chain processes is an asset. • Proven understanding of forecasting systems and processes.

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Sales & Marketing Executive Required In Fahaheel - Guru Kuwait

Fahaheel, Al Ahmadi Guru Kuwait

Posted 1 day ago

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Sales & Marketing Executive Required In Fahaheel

Featured

  • 1 year ago

Sales & Marketing Executive Required In Fahaheel.Company Name: BST Company for Managing Administrative Training Institute About us: BST Company for Managing Administrative Training Institute is a reputable provider of occupational health, safety, and environmental (HSE) training.

As part of our dedication to excellence, we are seeking a passionate Sales & Marketing Executive to join our team. The ideal applicant will have extensive sales and marketing experience, including cold calling, good negotiation skills, and a thorough understanding of digital marketing. Immediate joining is essential.

Key responsibilities: Handle corporate clients and strengthen client connections. Generate leads and implement sales tactics to meet sales targets. Cold calling and negotiating can help create business growth. Manage and optimize your social media initiatives. Design and generate engaging social media content Work with the team to create marketing strategy.

Qualifications: Bachelor’s degree in a related subject. A minimum of two years’ experience in sales and marketing Language ability in English and Hindi is required; Arabic proficiency will be beneficial. Proficient in digital marketing and social media management. Strong communication and negotiation abilities. Experience with content generation and campaign management. Must have No. 18. Transferable Visa Must live in Kuwait. Immediate joining Benefits: Visa sponsorship is available to successful candidates. One-year contract with prospects for advancement.

Competitive salary range: 250 Kd to 300 Kd. Incentives How to Apply: We invite you to apply if you satisfy the standards and are dedicated to achieving safety excellence. Please send an updated résumé and cover letter to (emailprotected) with the The subject line is “Sales & Marketing Executive Application.” The application date is 15 July 2024.

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Sales & Marketing Executive Required In Fahaheel - Guru Kuwait

Guru Kuwait

Posted 1 day ago

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Job Description

Sales & Marketing Executive Required In Fahaheel

Featured 1 year ago Sales & Marketing Executive Required In Fahaheel.Company Name: BST Company for Managing Administrative Training Institute About us: BST Company for Managing Administrative Training Institute is a reputable provider of occupational health, safety, and environmental (HSE) training. As part of our dedication to excellence, we are seeking a passionate Sales & Marketing Executive to join our team. The ideal applicant will have extensive sales and marketing experience, including cold calling, good negotiation skills, and a thorough understanding of digital marketing. Immediate joining is essential. Key responsibilities: Handle corporate clients and strengthen client connections. Generate leads and implement sales tactics to meet sales targets. Cold calling and negotiating can help create business growth. Manage and optimize your social media initiatives. Design and generate engaging social media content Work with the team to create marketing strategy. Qualifications: Bachelor’s degree in a related subject. A minimum of two years’ experience in sales and marketing Language ability in English and Hindi is required; Arabic proficiency will be beneficial. Proficient in digital marketing and social media management. Strong communication and negotiation abilities. Experience with content generation and campaign management. Must have No. 18. Transferable Visa Must live in Kuwait. Immediate joining Benefits: Visa sponsorship is available to successful candidates. One-year contract with prospects for advancement. Competitive salary range: 250 Kd to 300 Kd. Incentives How to Apply: We invite you to apply if you satisfy the standards and are dedicated to achieving safety excellence. Please send an updated résumé and cover letter to (emailprotected) with the The subject line is “Sales & Marketing Executive Application.” The application date is 15 July 2024.

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Account Management - Government

Kuwait City, Al Kuwayt Microsoft

Posted 3 days ago

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Job Description

Microsoft’s Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As an Enterprise Account Executive , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.

Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
  • Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
  • Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
  • Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.
  • Microsoft Partner Ecosystem – Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.
  • Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.

Qualifications

Required Qualifications:

  • Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.
  • Working in an industry (Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
  • Sales experience supporting Government Entities.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr
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Account Management - Government

Kuwait City, Al Kuwayt Microsoft

Posted 3 days ago

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Job Description

Microsoft’s Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As an Enterprise

Account Executive , you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.

Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations. Microsoft Partner Ecosystem – Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships. Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Technology, or related field AND 6+ years experience. Working in an industry (Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience. Sales experience supporting Government Entities.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr
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Specialist, Service Account Management

Kuwait City, Al Kuwayt Ooredoo Qatar

Posted 8 days ago

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Job Description

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

  • Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

  • Support the Account Managers in opening new accounts in system (Account Verification).
  • End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
  • Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
  • Adding/cancelling services for B2B customers.
  • Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
  • Contact the customer for any unclear requests or unauthorized sender.
  • Contact the customer to collect the pending items with SDT.
  • Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
  • Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
  • Provide account summary report when needed to customer or KAM (after investigation if required by customer).
  • Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
  • Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
  • Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
  • Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
  • Handle MNP complaint for B2B corporates for CPR.
  • Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
  • Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
  • Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
  • Handle any future media contacts type like live chat, etc.
  • Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
  • Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
  • Coordinate with KAM and finance on the B2B verification Process.
  • Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
  • Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
  • Remove promotions and pending OCC of promotions upon management approval.
  • Respond to all sales requirements and support other departments by responding to all their email/calls.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Other duties as directed by supervisor or other superiors.

Qualifications:

  • Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
  • Strong customer orientation.
  • Good communication, planning and organisational skills.
  • Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

  1. Resume / CV
  2. Passport-size photograph
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  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
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  20. brush Creative & Digital
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  23. medical_services Dental
  24. medical_services Driving & Transport
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  26. school Education & Teaching
  27. electrical_services Electrical Engineering
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  30. gavel Government & Non Profit
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  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
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  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
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  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
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  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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