20 Sales Account Management jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**Role Summary**

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

**What’s On Your Plate?**
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines for your internal team
- Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
- Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company

Lead the team of account managers to:

- Ensure all account managers in the team are meeting their targets and the company’s KPIs
- Managing Partners expectation with a smooth communication streamline and SLA
- Optimize the partner's content (MOA, delivery time) and Menus
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Convince partners for strong promotions and offers
- Maintain accurate records of all sales and prospecting activities including:

- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotion, voucher and coupons
- Partner analysis sheet
- Account management report

**What Did We Order?**
- Bachelor’s Degree within Business Administration or any other related field
- 4-6 years’ experience within Sales
- A minimum of two years experience in a manager position while leading a team
- Comfortable working in a challenging and dynamic environment
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Ability to meet deadlines and be flexible in working
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Excel Skills
- Preferable software experience: Salesforce, CRM, Google sheets, MIDAS

We are seeking a results-driven Key Account Manager with a strong background in marketing or advertising agencies and proven experience working with clients in the Gulf region, especially Saudi Arabia . The ideal candidate will be responsible for managing strategic client accounts, developing long-term relationships, and ensuring successful project delivery and client satisfaction.

Desired Candidate Profile

Client Relationship Management : Serve as the lead point of contact for assigned key clients, especially those in the Gulf (KSA, UAE, etc.), ensuring high levels of satisfaction and retention.

Strategic Planning : Understand clients' business goals and market dynamics to propose effective marketing strategies and campaigns.

Project Oversight : Coordinate with internal creative, strategy, media, and digital teams to ensure timely and quality delivery of services.

Business Development : Identify growth opportunities within existing accounts and lead cross-selling or upselling initiatives.

Regional Expertise : Leverage knowledge of Saudi Arabian market trends, consumer behavior, and cultural nuances to drive campaign success.

Reporting & Analytics : Monitor and report on account performance, campaign KPIs, and client feedback to continuously optimize service delivery.

Collaboration : Act as a liaison between clients and internal teams to translate client needs into actionable project plans.

Company Industry

• Advertising
• PR
• Event Management

Department / Functional Area

• Business Development

Keywords

• Key Account Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

People Looking for Key Account Manager Jobs also searched #J-18808-Ljbffr

We are seeking a results-driven

Key Account Manager

with a strong background in marketing or advertising agencies and proven experience working with clients in the

Gulf region, especially Saudi Arabia . The ideal candidate will be responsible for managing strategic client accounts, developing long-term relationships, and ensuring successful project delivery and client satisfaction. Desired Candidate Profile Client Relationship Management : Serve as the lead point of contact for assigned key clients, especially those in the Gulf (KSA, UAE, etc.), ensuring high levels of satisfaction and retention. Strategic Planning : Understand clients' business goals and market dynamics to propose effective marketing strategies and campaigns. Project Oversight : Coordinate with internal creative, strategy, media, and digital teams to ensure timely and quality delivery of services. Business Development : Identify growth opportunities within existing accounts and lead cross-selling or upselling initiatives. Regional Expertise : Leverage knowledge of Saudi Arabian market trends, consumer behavior, and cultural nuances to drive campaign success. Reporting & Analytics : Monitor and report on account performance, campaign KPIs, and client feedback to continuously optimize service delivery. Collaboration : Act as a liaison between clients and internal teams to translate client needs into actionable project plans. Company Industry Advertising PR Event Management Department / Functional Area Business Development Keywords Key Account Manager Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Key Account Manager Jobs also searched #J-18808-Ljbffr

English speaking only and ready to join immediately

Job description:

- Building displays and ensures our products to have the correct look and feel on the shelves of our customer's supermarkets.
- Replenishing the displays in a timely manner and rotating of all products in stores.
- Plan, coordinate and install promotional displays in retail stores, and displays that follow seasonal change and current promotions offered by the retailer.
- Responsible for the layout, display lighting and any other visual aspects of an in-store promotion.
- Monitoring sales and identifying any losses or stock wastage
- Responsible for product appearance and supply in various stores throughout their designated geographic area. By working closely with both suppliers and manufacturers, you make certain that the promotion of specific products and services will increase sales over a period of time.
- Check, organize and replenish shelves.
- Display the delivery on shelves & display as Planogram.
- Cleaning, fixing price tags and organizing back door storage.
- Daily Dashboard to track aligned KPIs.
- Daily Mails to sales team to report visit KPIs.
- Measure and record the share of shelf.
- Receive deliveries.
- Competition Report
- Initiative tracking and reporting.
- Inventory (stock) reporting.
- Freshness tracking and reporting.
- Pricing Report.

**Salary**: KD300.000 - KD330.000 per month

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

. Having Experience In FMCG
- Morethan 5 years Experience preferable

Ability to commute/relocate:

- Al Shuwaikh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- English (preferred)

JOB DESCRIPTION:

About Abbott

Abbott is a globalhealthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

  
  

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  
  

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

  
  

The Opportunity

This position works out of our Kuwait location in EPD Division that we are committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management /central nervous system, and respiratory.

What You’ll Do

• Track and monitor performance for all products in the portfolio and consolidate data prepare regional report e.g. monthly consumption, forecasted orders, phasing of orders, stocks etc.
• Analyze performance for all products in the portfolio and identify growth opportunities and achieve optimal and accurate forecast for order’s phasing in accounts
• Attain optimal stock management and ensure availability of promoted products with minimum expiries
• Initiate, develop and implement tactical plans for scaling up products penetration in coordination with the sales, market access and medico-marketing teams and ensure products’ availability to all potential prescribers, hospitals and PHCs
• Initiate, develop and implement tactical plans for scaling up products penetration in coordination with the sales and medico-marketing teams and ensure products’ availability to all potential prescribers, hospitals and PHCs
• Build and maintain strong business partnerships with key stakeholders in all accounts at area level i.e. purchasing committee members, pharmacists, finance department, supply department, hospital store managers to position Abbott as a strategic partner
• Gather market intelligence data to assess impact on Abbott operations and suggest timely action plan
• Oversee the account’s ordering cycle for all portfolio products for local purchasing and tenders to ensure optimal market penetration
• Assess and mitigate risks on business in terms of price cuts, competitors’ threat and alternative source of supply
• Building annual tender calendar to enable proactive preparation for all tender bids
• Advise on price and strategy in account to maintain and grow business for all products in the portfolio
• Maintain up-to-date and accurate product and environment knowledge and develop understanding on internal sales systems and procedures
• Support pre-launch and launch activities of new products as and when needed
• Execute business related actions in line with the industry code of ethics and in compliance with company policies and procedures

Required Qualifications

• Bachelor's degree
• Min 4 years' experience in the pharmaceutical industry
• Kuwait region experience and pharma industry experience is mandatory

Apply Now

Follow your career aspirations toAbbott for diverse opportunities with a company that can help you build your future and live your best life.Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales ForceDIVISION: EPD Established PharmaLOCATION: Kuwait > Al Sanabile Tower : Al Sanabile TowerADDITIONAL LOCATIONS: WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable #J-18808-Ljbffr

We are seeking a dynamic and results-driven Key Account Manager for our smart watch division. This role involves managing and nurturing relationships with key clients, driving sales growth, and ensuring customer satisfaction in the smart watch market. The ideal candidate will have a strong background in account management, a passion for technology, and excellent communication skills.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key accounts, understanding their needs and ensuring high levels of satisfaction.
• Sales Strategy Development: Collaborate with the sales team to create and implement effective sales strategies tailored to each key account.
• Market Analysis: Monitor market trends and competitor activity to identify opportunities for growth and potential threats.
• Product Knowledge: Maintain deep knowledge of our smart watch products, features, and benefits to effectively communicate value propositions to clients.
• Sales Forecasting: Prepare and present sales forecasts and reports to management, tracking performance against targets.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure alignment and successful execution of strategies.
• Problem Solving: Address and resolve any client issues or concerns in a timely and professional manner.
• Negotiation: Negotiate contracts and agreements with key accounts to maximize profitability while meeting client needs.
• Training and Support: Provide training and support to clients and their staff on product features and usage.

Skills

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar role, preferably in the technology or consumer electronics sector with Hypermarkets and other electronic chains
• Strong understanding of smart watch products and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data and develop insights to inform strategy.
• Proficient in Microsoft Office Suite.

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Direct message the job poster from Kuwait Digital Technologies Co.

Company Description

Kuwait Digital Technologies Co. (KDT), established in 2013, is a leading total solution provider specializing in document management. Partnering with Ricoh Company, KDT brings over 20 years of expertise in document technology to a wide range of industries. We offer innovative solutions and professional services that enhance office productivity and efficiency, serving both large enterprises and small offices across the country. Our team is committed to meeting the unique needs of each client by providing tailored solutions that improve the interaction between people and information.

Role Description

This is a full-time on-site role for a Key Account Sales Manager located in the Kuwait City Metropolitan Area. The Key Account Sales Manager will be responsible for managing key accounts, maintaining strong relationships with clients, and identifying new sales opportunities. Daily tasks will include developing and implementing sales strategies, providing excellent customer service, and ensuring customer satisfaction. The role also involves collaborating with the team to meet sales targets and strategic objectives.

Qualifications

• 
  
• Sales and Key Accounts management skills
• Customer Service and Account Management skills
• Excellent Communication skills
• Strong problem-solving and negotiation skills
• Bachelor's degree in Business, Marketing, or related field
• Minimum of 3-5 years of experience in sales or account management
• Experience in the technology or document management industry is a plus
• Ability to work independently and meet deadlines

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Retail Office Equipment

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