14 Sales Account Management jobs in Kuwait

Responsibilities

Analyzing customer complaints, developing corrective strategies. Experience & Qualifications

Holds a degree in Marketing, Communications or Business At least 3 – 5 years’ experience in the similar field Previous experience with customer service MS Office experience Arabic & English communication Skills

Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills. Excellent written and oral communication abilities Strong negotiation skills Superior problem-solving skills in business and everyday situations Able to apply critical thinking skills to resolve difficult issues Friendly and pleasant voice Able to remain calm in frustrating situations Engaging and outgoing personality Able to listen to and comprehend people’s problems with the intent to solve them Excellent record-keeping and data entry skills Very organized and thorough Detail-oriented Able to remain focused on the task at hand Abilities & Skills

Excellent interpersonal & communication skills Problem solving skills Strong negotiation skills Well organized and systematic approach Competencies

Develop & manage self Problem solve Deliver results Relationships & teamwork

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VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

Key Account Manager - Contact Lenses – Optical

Job Purpose - The Key Account Manager (KAM) is responsible for the business development plans for AMICO’s Sales customers and coordinating with the AMICO network in implementing the plans in all the locations where the Sales Customers are present. The KAM is responsible for creating and maintaining strong relations with AMICO’s Sales customers and is AMICO’s single point of contact in the strategic relationship management with the Customers.

Responsibilities

• Create and maintain close working relations with Sales accounts as assigned.
• Develop customer development plans and work with the AMICO network to execute them.
• Negotiate and agree the development plan with the customer including the commercial terms (price, discounts, marketing support, training support, etc.).
• Classify Sales accounts according to volume and nature of business and other metrics.
• Regularly monitor and report on activity levels and satisfaction levels of Sales clients.
• Act as a single point of contact for discussions on strategic and commercial issues with the Customers.
• Promote a positive image of AMICO with all Sales clients.
• Coordinate internal AMICO operations in the service of Sales clients (ordering, delivery, installation, maintenance).
• Act as a focal point internally for all Sales accounts related issues.
• Identify and immediately work towards resolving any issues/problems related to Sales accounts.
• Regularly report to Country Manager on business activities with Sales clients.

Other Important Accountabilities

• Gain understanding of internal processes of Sales clients, including decision making process, ordering and purchasing process, tendering process and other AMICO impacting processes.
• Assist in sales and presentations conducted for Sales accounts.
• Obtain and shares intelligence on competitive activity with all Sales accounts.
• Analyse activity with Sales accounts based on tenders won and lost, purchases by product line, profitability and other metrics.

Candidate Requirements

• Education: Bachelor degree in a science related or relevant field or equivalent but not limited to.
• Experience: 8 years experience in a similar position handling Key Accounts; experience in successfully managing relations with multiple Key Accounts.
• Competencies / Skills: Sales Business Competencies: Commercial sense; Teamwork; Data analysis; Negotiations skills. Sales Behavioral Competencies: Customer orientation; Tact; Communication and interpersonal skills; Relationship Building; Problem-solving.

Why Join Us

At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company. As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices. This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce.

#J-18808-Ljbffr

Key Account Manager - Contact Lenses – Optical

Job Purpose - The Key Account Manager (KAM) is responsible for the business development plans for AMICO’s Sales customers and coordinating with the AMICO network in implementing the plans in all the locations where the Sales Customers are present. The KAM is responsible for creating and maintaining strong relations with AMICO’s Sales customers and is AMICO’s single point of contact in the strategic relationship management with the Customers. Responsibilities

Create and maintain close working relations with Sales accounts as assigned. Develop customer development plans and work with the AMICO network to execute them. Negotiate and agree the development plan with the customer including the commercial terms (price, discounts, marketing support, training support, etc.). Classify Sales accounts according to volume and nature of business and other metrics. Regularly monitor and report on activity levels and satisfaction levels of Sales clients. Act as a single point of contact for discussions on strategic and commercial issues with the Customers. Promote a positive image of AMICO with all Sales clients. Coordinate internal AMICO operations in the service of Sales clients (ordering, delivery, installation, maintenance). Act as a focal point internally for all Sales accounts related issues. Identify and immediately work towards resolving any issues/problems related to Sales accounts. Regularly report to Country Manager on business activities with Sales clients. Other Important Accountabilities

Gain understanding of internal processes of Sales clients, including decision making process, ordering and purchasing process, tendering process and other AMICO impacting processes. Assist in sales and presentations conducted for Sales accounts. Obtain and shares intelligence on competitive activity with all Sales accounts. Analyse activity with Sales accounts based on tenders won and lost, purchases by product line, profitability and other metrics. Candidate Requirements

Education:

Bachelor degree in a science related or relevant field or equivalent but not limited to. Experience:

8 years experience in a similar position handling Key Accounts; experience in successfully managing relations with multiple Key Accounts. Competencies / Skills:

Sales Business Competencies: Commercial sense; Teamwork; Data analysis; Negotiations skills. Sales Behavioral Competencies: Customer orientation; Tact; Communication and interpersonal skills; Relationship Building; Problem-solving. Why Join Us

At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company. As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices. This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce.

#J-18808-Ljbffr

Join to apply for the Key Account Manager - NME (f/m/d) role at Deutsche Bahn .

Railways for the world of tomorrow!

DB Engineering & Consulting (DB E&C) is part of the DB group, a leading global railway company with extensive operations in Germany and projects worldwide. We offer sophisticated, customized infrastructure, mobility, and transport solutions. With sustainable concepts rooted in decades of experience, we ensure the future success of economic regions, contribute to environmental protection, and shape the future of transportation. Our 180 years of rail experience connect continents through infrastructure projects that set industry standards.

We are seeking a Key Account Manager (Railway Freight Business) as part of the DB E&C team in the Middle East (Riyadh, Doha, or Abu Dhabi). You will be responsible for acquiring and managing potential customers for the rail freight team working on the GCC Railway. This position offers exciting challenges and career growth opportunities.

Responsibilities:

• Acquire and manage potential future customers for the rail freight team for the GCC Railway.
• Identify potential clients and initiate contact.
• Discuss business opportunities, determine client needs, and develop commercial models.
• Support the development of the rail freight business plan for the GCC Railway.
• Assist in market studies by engaging potential customers and assessing their interest in rail services.
• Prepare tender documents and other procurement-related documents.

Qualifications:

• Master’s or bachelor’s degree in economics, Industrial Engineering, or equivalent.
• 15+ years’ experience in international transport and logistics, focusing on railway services, including sales and business development.
• Fluent in English and Arabic.
• Deep knowledge of sales activities in logistics, especially rail.
• Strong skills in conducting sales meetings and negotiations.
• Ability to articulate the benefits of rail freight over other modes.
• Experience in developing sales agreements, MoUs, LoIs, etc.
• Proficient in MS Office.

Senior Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Sales and Business Development

Industry

• Truck Transportation

This job posting is active and accepting applications.

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Join to apply for the Key Account Manager - NME (f/m/d) role at Urban Ridge Supplies

Railways for the world of tomorrow. DB Engineering & Consulting (DB E&C) is a part of the DB group, a world leading global railway company with projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.

We are seeking a Key Account Manager (Railway Freight Business) as a part of the DB E&C Team in Qatar. In your role, you will be responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. The job opening is located in Riyadh, Doha or Abu Dhabi, and offers exciting challenges and potential for career growth.

Responsibilities

• Responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway.
• Identify potential future clients and make initial contact with them.
• Discuss potential specific business opportunities with future clients, determine client needs and develop commercial models.
• Support the Railway Business Expert and the Freight Expert in the development of the rail freight business plan for the GCC Railway.
• Support the Rail Freight Business Expert in performing a Market Study by approaching potential future customers and discuss their appetite for using rail.
• Support preparation of tender documents or any other documents required in the procurement.

Qualifications

• Master’s or bachelor’s degree in economics, Industrial Engineering or equivalent.
• 15+ years’ experience within international transport and logistics holdings providing railway services as a core business. Sales representative of a logistics service provider. Development of sales agreements between railways and clients.
• Must be fluent in both English and Arabic.
• Deep knowledge of sales activities of a logistics service provider with focus on rail business.
• Solid ability to conduct sales meetings and negotiate with potential clients.
• Able to sell the advantages of rail freight over other alternatives.
• Development of sales agreements, MoUs, LoIs and such like.
• Excellent skills in MS Office.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Wholesale Building Materials

Get notified about new Key Account Manager jobs in Kuwait.

Note: This description retains the core responsibilities, qualifications, and context from the original posting while removing extraneous boilerplate and unrelated content.

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Join to apply for the

Key Account Manager - NME (f/m/d)

role at

Urban Ridge Supplies Railways for the world of tomorrow. DB Engineering & Consulting (DB E&C) is a part of the DB group, a world leading global railway company with projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility. We are seeking a

Key Account Manager (Railway Freight Business)

as a part of the DB E&C Team in Qatar. In your role, you will be responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. The job opening is located in Riyadh, Doha or Abu Dhabi, and offers exciting challenges and potential for career growth. Responsibilities

Responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. Identify potential future clients and make initial contact with them. Discuss potential specific business opportunities with future clients, determine client needs and develop commercial models. Support the Railway Business Expert and the Freight Expert in the development of the rail freight business plan for the GCC Railway. Support the Rail Freight Business Expert in performing a Market Study by approaching potential future customers and discuss their appetite for using rail. Support preparation of tender documents or any other documents required in the procurement. Qualifications

Master’s or bachelor’s degree in economics, Industrial Engineering or equivalent. 15+ years’ experience within international transport and logistics holdings providing railway services as a core business. Sales representative of a logistics service provider. Development of sales agreements between railways and clients. Must be fluent in both English and Arabic. Deep knowledge of sales activities of a logistics service provider with focus on rail business. Solid ability to conduct sales meetings and negotiate with potential clients. Able to sell the advantages of rail freight over other alternatives. Development of sales agreements, MoUs, LoIs and such like. Excellent skills in MS Office. Seniority level

Mid-Senior level Employment type

Full-time Job function

Sales and Business Development Industries

Wholesale Building Materials Get notified about new Key Account Manager jobs in Kuwait. Note: This description retains the core responsibilities, qualifications, and context from the original posting while removing extraneous boilerplate and unrelated content.

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VAC9668 - Senior Key Account Manager, B2B Sales / Fasttelco Subsidiary of Ooredoo Kuwait

Field:

B2B

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Aug-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

• To Maintain the assigned existing customer base
• To grow existing customer contract base
• To acquire new customers
• To achieve Quarterly Target set by the sales leadership

Key Accountabilities and Activities

• Proactively identify, qualify and win new Data Centre customers
• Keep abreast of the market changes & development, proactively predict and utilize market opportunities towards future business growth.
• Develop a strategy to win back targeted major accounts
• Determine key client requirements and communicate internally to develop a winning proposition
• Participate in marketing and product development discussions in order to better analyse customer and market needs
• The weighted Annual Contract Value of pipeline opportunities must greater than or equal to 3 times the annual New Sales target.
• YTD New Sales Achievement must be greater than or equal to 100% of YTD New Sales Target.
• YTD Renew Sales Achievement must be greater than or equal to 100% of YTD Renew Sales Target.
• Develop on-going relationship with product managers, solution specialist and network development team to identify opportunities for growth within the specific target segments.
• Be the first point of contact with OFT Team on following up for client’s orders fulfilment.
• To Handle Sales Manager Role during his leave or absent to assist his team members.
• To work to meet (or exceed) agreed billed revenue targets throughout the financial year.
• To provide monthly billed revenue forecasts, in keeping with locally prescribed forecasting schedule, within +/-5% accuracy.

Qualifications

Bachelor degree in Business or a related discipline from a recognized tertiary institution.

Other Information

• Required 3 years of experience in sales related to solutions or services, including at least 2 years in Kuwait.
• Excellent presentation skills.
• Well-connected in the business community with strong networking potential and the ability to relate to people at all levels.
• Fluent verbal/written communication in both Arabic and English.

Note: you will be required to attach the following: #J-18808-Ljbffr